fringe agate
Hi,
I've got all the info laid out in the reddit post below, please read it for more info..
But, in a nutshell, I noticed after installing the ssd and heatsink that it has a considerable bend on it, and I'm not sure what to do next. Take off the thermal pad? Jerry-rig something? Did i screw up?
The heatsink is not a screw-based one; it uses ASUS' Q-Latch system. Please read the reddit post for a bit more info, thanks
Cheers!
hearty plaza
I got a bend in one of mine as I can’t screw it down. If this is all screw less I’ve never used, if you can loosen it a little will remove tension. You got a double bend on the first photo which over time and with thermal expansion and cooling is way more likely to crack the pcb than something like mine which is a small arc
Mine also arcs away from the motherboard not towards like yours. Yours has more stress from both sides really pushing against it. If you can’t resolve it with loosening I would remove and use the heatsink for pressure only if that allows like in a screw design as you can then give it the pressure you want and have the arc/bend you think will not break it
Sorry if that doesn’t make 100% sense, trying to apply a screw design to a screw less assuming it’s all the same holes etc just plastic pop ins as I’ve never used one
FYI I’ve had an arc/bend for over 2 years. My rig is turned on and off daily, used for gaming and the pcb has not cracked, the bend has not changed and the performance is still as expected.
fringe agate
Mine also arcs away from the motherboard not towards like yours. Yours has more ...
I cant adjust its height. I can, however, remove the thick thermal pad that asus includes in it. I think ill do that, sounds good?
It is, however, made of aluminium...
The ssd's sticker, id think, would act as a thermal transfer medium, though, so i dont think i really need the pad all too much right?
hearty plaza
Don’t remove the thermal pad
It’s softer than the metal or composite it’s backed onto
fringe agate
True, but if i did, it would no longer be bent
What else can I do? I dont know why its bending, youd think asus would have noticed such a problem in their own testinhg
Ill take a better look at it soon
@hearty plaza (forgot to reply-ping)
hearty plaza
Normally it happens if you screw too tight
If you can put it in without the shield would recommend your own heatsink. Can use without just gets a little hot and can affect performance
fringe agate
Alright, thanks for your advice.
I also contacted asys for advice abd to report the problem
I wish there was a sinpler solution but 🤷
Perhaps a thinner thermal pad
hearty plaza
Good luck. It’s ASUS. They’ll just say the customer is the problem.
fringe agate
@hearty plaza
Lmao
Seems typical. I had prepared plebty of photos for them, too (albeit, ive only sent 2 or so, so far). They did say that they had automatically escalated my case to the product team; they didnt even ask for more images or anything, they just sent this
Well, luckily for me, i think i did sorta fix the problem somehow - i tried slotting in the heatsink the other day, and this time, it doesnt look like its bent, however now the mobo is in my case and i cant look down at it to see if its really bent. But, measuring distances with a paper from the two corners of the ssd each, it seems to be straight...
Still, i sent them an email before this one, before they had given a proper reply, saying that i had seemingly resolved the problem but that they should look into investigating this further on my device and their own to make sure that ways of inserting the heatsink correctly are mitigated (as it would be a dangerous and very costly problem in both time and money to have an ssd break)
Shame that they say this, they wont look into it further themselves, they wont investigate it, they just send me to go have it 'repaired' (which wouldnt be the problem here? Its a defect, on all items of this product, clearly, because mine looks just like the images and videos of others in terms of placement and adjustment) and out of my own money, too!