#Problems with GPU on my new laptop

1 messages · Page 1 of 1 (latest)

molten anchor
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Hey everyone,
I just got a new laptop: ASUS ROG Strix 16 G614PR-RV031. It came without an operating system, so I installed Windows 10 myself.
However, I'm running into issues with the GPU drivers. Every time I install a driver via the NVIDIA app, it tells me to install it again. I also can't access settings because it says no driver is installed. I also have no access to Nvidia Control Panel, I try opening it but nothing would happen.
Also tried installing the driver without the app, wouldn't show up in the app either.

Here's what I've tried so far:
Clean install of the driver (multiple times)
Updated Windows
Updated the BIOS
Confirmed that the GPU shows up in GPU-Z
I'm not exactly sure what the issue is. Any help would be appreciated!

agile quartz
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What's device manager show for the installed driver after trying to just manually install it rather than using the Nvidia App?

molten anchor
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sorry for the delayed response

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and this is how gpuz looks

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so basically I guess what I wanna know if there is a chance that I did something wrong and if it will happen again, because I will probably send this laptop to get a replacement if I dont manage to fix it somehow

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maybe I should have installed windows 11 instead of windows 10, or you guys think it would not have made the difference?

leaden geode
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Did you try manually installing drivers without the app

agile quartz
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hmm yeah so it shows the latest driver version 576.80 but not showing any clock rates or VRAM, are you using UEFI from your BIOS or CSM/legacy BIOS mode for booting?

I supposed doesn't matter too much but pop-up there saying needs to be UEFI mode if using FastBoot or SecureBoot options

Screenshot_2025-07-13_105657.png
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With regard to win10 vs win11 I'd go 11 at this point just because 10 is going to be EOL pretty soon here (few months), but either should be usable too... one other thing worth noting I guess is a lot of people with 50 series cards especially have had some issues with drivers beyond 566.36 version so if decide to try and roll back to older drivers can use DDU and go back to that versions maybe to avoid some of those later issues (personally usually keep them patched/updated since some games force it, looking at you Doom Dark Ages, but anyhow no issues here with them either and I typically bump them regularly too).

molten anchor