performance issues

[latent ingot]

The problem is when I play Fortnite and apex legends I get stutters and frame drops on all setting and don't know how to fix this do I just get the money back?

The website that I got from they replaced the GPU,RAM and CPU and that didn't work then they made me a new pc and I still have the same issues.

When I got the pc back all I did was download chrome and Fortnite to test it and then I found out its still wasn't fixed.

I also used the pc on new monitor,keyboard,mouse,cables and plugged it into the router

The specs

Lian Li O11 Dynamic Evo XL Gaming Case
AMD Ryzen 7 9800X3D
Corsair Hydro Series iCUE Link H150i RGB Performance 360mm Liquid CPU Cooler Ultimate OC Compatible
2TB Kingston NV3 M.2 NVMe PCIe SSD - 6000MB/s Read & 5000MB/s Write
64GB (2x32GB) DDR5/5200mhz Corsair Vengeance RGB
MSI B650 Gaming Plus WIF
Corsair RM850e 850W 80+ Gold Low-Noise ATX 3.0 Fully Modular Gaming Power Supply
MSI GeForce RTX™ 4070 SUPER - 12GB GDDR6X

Main monitor is 165hz 1080p
Second monitor is 144hz 1080p

performance issues

[magic heron]

Do you have a short recording?

[cobalt token]

Honestly both of these games run a bit rough

They’re not hard to run, just the lows are terrible

[latent ingot]

Not recently but from first time I got it yes

[latent ingot]

Surely this shouldn't happen tho when I got the pc back recently it stuttered a lot but now has calmed down for some reason

Here is the video but this was when I got the pc for the very first time but the same thing happens

It also happens on dead by daylight too

Do have more clips if you need

[magic heron]

@latent ingot I just wanted to see if it could be a network issue because a lot of people mistake rubberbanding with stuttering.

[latent ingot]

Oh ok have any ideas

[magic heron]

Stuttering can be pretty much anything and it's a pain in the ass to track down.

[latent ingot]

Could it be the hardware still even tho they changed all the parts but the fans,case and cpu cooler

[magic heron]

I've seen something as stupid as a fan controller do worse things than cause stuttering.

[latent ingot]

Oh so it could still be the hardware

Where should I start or should I try to get the money back and get it from a different company

[mellow bough]

It could be hdr, gsync / freesync, vsync .... slew of things that can cause it. Start with using only one monitor. Physically unhook the second one for now, so there is only one port being used in the back of the gpu.

If that solves nothing, make sure gsync, vsync, hdr is not being used.

[latent ingot]

Yes already did that when first arrived I only used one one monitor and downloaded chrome and fortnite and didn't do anything else and still got the same problem

[latent ingot]

I'm pretty sure i turned gsync, vsync and hdr off and did it one at a time

[mellow bough]

And you updated bios to the most recent version? I have a 9800x3d and had to do it. Also, if you make sure you change your pcie gen to 4 from 5, if its on that.

[latent ingot]

I haven't done that I thought they just would already do that but I will check that

[mellow bough]

Naw, motherboard companies won't do that stuff. They only upload the most recent version of bios at the date of its manufacturing. That could be a year old.

[latent ingot]

Oh ok if that doesn't work what should I try next?

I did customize this pc but the things that I changed was ram,power supply, and added cpu cooler and fans then after returning it back for the third time upgraded to rtx 4070 super from rtx 4070

But they said that was all parts work together us that right?

[wind ice]

What settings and game is this?

[latent ingot]

Fortnite,apex legends and dead by daylight happenings on all settings also the monitor are 165hz 1080p and 144hz 1080p

[wind ice]

What game in the video

The huge stutter reminds me of when VRAM is over subscribed and it loads a scene by caching onto the DRAM.

‘Cause that’s not just a stutter. It’s like 1.5-2seconds of no movement. It’s a huge stutter

[latent ingot]

So what should I do I sent it back three time they haven't fixed it

They had problems with the gpu, cpu and ram when I sent it back for the first or second time

[mellow bough]

I was going to say, typically when I see that issues it's ram or cpu related.

[latent ingot]

Then when I sent it back again we changed something in the bios and I wouldn't have changed anything but then got no display on the monitors

Then they replaced everything but the fans and cpu cooler

And case

[mellow bough]

I mean, you should be running bios at defaults with xmp enabled. Thats it. Unless you are getting into overclocking or you have a 13th or 14th gen cpu that is having issues.

[latent ingot]

This stressing me and dont know how to fix it

We did no overclocking

[mellow bough]

Right, you would never need to with a 9800x3d. Same cpu i have atm.

When you update bios, it will "should" reset back to defaults. So you will need to enable xmp anyway.

[latent ingot]

Then I ask the company why It didn't display and they just said it probably was something was moved in shipping

[mellow bough]

I mean, I can't say without physically looking at it.

[latent ingot]

Ok I'll try that when I get time

[mellow bough]

Just make sure you are not plugging your monitor into the motherboard

[latent ingot]

Dont think I am but I'll check

[mellow bough]

Take a photo of the back of your pc

Showing the ports in the back

[latent ingot]

Ok

[mellow bough]

Is that everything? At least by that you are plugged into the gpu

And you are 100% positive the cables work? You have tried them elsewhere and they were fine?

[latent ingot]

Yes we tired it down stairs and still got the problem

[mellow bough]

Yeah, at that point then, update bios, and enable xmp afterm

[latent ingot]

Here are another picture

[mellow bough]

Do you have another pc in the house you can hook your gpu into?

[latent ingot]

I do

[mellow bough]

Check to make sure the gpu in this pc works in the other one. If it doesn't, you know it's the gpu lol.

Or you can even take the gpu from the other pc and try it in yours.

Up to you honestly. If you use another gpu in yours you will quickly see if there are any issues, and if the gpu works in another pc you know it ain't the gpu

[latent ingot]

Ok

Thanks I'll keep you updated when get chance to do that

[mellow bough]

No worries, i work 3rd shift so I very well might be asleep. But I'll see the update later tonight.

[latent ingot]

Ok

[wind ice]

Is SMT and reBAR enabled in BIOS?

Actually, you can check that through cpu-z and gpu-z just incase also

[latent ingot]

Also the video that I have shown is not even bad stutter I have had 5 second stutter and I thought my game crashed

[latent ingot]

https://medal.tv/games/fortnite/clips/jTSKMV6GCG2T5YUrv?invite=cr-MSxGZ2QsMzcwOTMyMjY3

now this is bad

[wind ice]

Play and have event viewer in the background. Once you get the hang like that, check event viewer.

You should have a message of some kind that can point us in the right direction albeit if it is cpu, ram or gpu related. My experience that’s a memory issue, but it could be any of the 3 components causing an issue. That’s less of a stutter and more like a process hanging.

Also have your stats overlay on. With frame time, micro stutter, gpu/cpu usages also

[latent ingot]

Ok also if I buy a pre prebuild pc am going have less problems than buying a custom pc

also another clip for you https://medal.tv/games/fortnite/clips/jTSugMnnaNQnBBJop?invite=cr-MSwzdU0sMzcwOTMyMjY3

whats a event viewer?

[wind ice]

Type in your start menu/task bar event viewer

[latent ingot]

Ok done that

What should I do now

[latent ingot]

could game bar cause the issues?

[wind ice]

Look at error messsges, warnings

But play a game. See the stutter the. Do it

So you know what’s causing it

Or record the time and check back for error at the time of your issues

[latent ingot]

I did see the error messages, warnings but that was yesterday

[wind ice]

What was the error

[latent ingot]

I don't know what I'm look at to be honest

[wind ice]

I’ve never seen that error before. Someone else may have that can help. From google I can only link you this and say try these. As it seems windows software related. A timeout on software can hang like your stutter I guess. So it’s worth a shot.

https://www.partitionwizard.com/partitionmagic/the-server-did-not-register-with-dcom.html?amp

Fixed 1-3 are what I would try in that article.

[latent ingot]

Ok

Ok also if I bought a prebuild pc am going have less problems than buying a custom pc?

[magic heron]

DCOM errors happen all the time, ignore them,

[latent ingot]

Oh ok so what's the first thing I can do to find what is causing the issue?

[magic heron]

Like I said previously, finding the culprit for stuttering is a pain in the ass because it could be anything. There is no place to start really.

[latent ingot]

So should I just get my money back?

[magic heron]

That would be up to you. If it bothers you, yes.

[latent ingot]

Ok so if I did get my money back how do I avoid having same problem?

[magic heron]

Can't answer that when we don't know why the issue happens. Most likely it was just luck of the draw with some component.

You could try installing Linux and see if that stutters.

If it doesn't, it could be a program or driver

[latent ingot]

What's linux?

[latent ingot]

So if you were me what would you do? Buy new pc from same place or different place or change the specs

[magic heron]

It's unlikely that it's the shop's fault. So I wouldn't have any concern with getting a different machine from them.

[magic heron]

Linux is a different opearing system, an alternative to Windows.

For a new user, it's a pain in the ass to run, this would just be for testing.

[latent ingot]

Could this find what the problem is then?

[magic heron]

It can't find it, it would tell you if it's hardware or software.

[latent ingot]

So should I just change the specs and get it from them still or not

[magic heron]

Again, up to you

[latent ingot]

Oh ok

Ummm

[magic heron]

When you run Linux, all the software and drivers are for Linux. So if it stops stuttering, it's likely software. We have no idea what software, we can just be fairly sure it's not hardware.

If it still stutters, it's almost certainly hardware. Because all the software has changed

[latent ingot]

Ok so I just download that then what should i do after that?

[magic heron]

It's more complicated than that. It's a different operating system so you have to either install it to a different drive than Windows, or replace the Windows install (You can dual boot, but dual booting from the same drive is sketchy)

[latent ingot]

Ok well dont know anything about pcs really so I shouldn't really do that right?

How complicated is it?

[magic heron]

@latent ingot Here is a video guide, you can look through it and decide for yourself if it's something you think you can do: https://www.youtube.com/watch?v=1ekoWV4Li4k

That's the Linux version I would recommend because it's more ready for gaming than other Linux versions.

Linux has so many versions it will make your head spin

[latent ingot]

Is this risky to do?

[magic heron]

Worst case scenario, reinstall Windows. Just keep a USB flash drive with Windows on hand. And note that installing an OS wipes the drive you install to.

https://rtech.support/installations/

(Ignore the Linux part, use the video for Linux)

[latent ingot]

So it is risky

[magic heron]

It's not something I would categorize as risky.

[latent ingot]

But for a beginner

[magic heron]

Sure, if you don't know how to create a Windows installer, you could get stuck

[latent ingot]

Oh ok

Also just wondering do you think it's easy for a beginner to make a pc

[magic heron]

If you feel that this is more complicated than what you can handle, don't do it.

[magic heron]

Hard to answer, I built my first PC when I was 13 and did fine.

[latent ingot]

Ok I wont 🤣

Dam

Ok thanks for help I do appreciate it

[latent ingot]

I have one more question if I bought a prebuild pc am I going have less problems than buying a custom pc?

[wind ice]

Not really. Sure someone else has made it and should have tested it but prebuilts don’t use proprietary parts unless you buy from someone shit like dell or Alienware

You’ll have to pay quite a bit more for your spec

[latent ingot]

Ok thanks

[latent ingot]

ok did some more testing and been playing apex and im not getting any stutters or frame drops

[wind ice]

That’s good result. Try out more games and hopefully whatever you’ve done. It’s gone

[latent ingot]

But fortnite is still doing it

[wind ice]

Try running DX11 and pre-download streamed assets

[latent ingot]

It's fine I'm getting refund thanks for the help tho really appreciated

[latent ingot]

I have one question I have my pc plugged into my extension lead would that effect it?

[wind ice]

Only if you tried to pull too much across the whole extension than is rated for the plug socket

If it’s just your PC stuff you’re fine

I always have my PSU direct to wall and monitors and speakers on extension tbh.

I’m just paranoid about stable power draw but.. it’s absolutely fine to plug all in an extension.

[latent ingot]

Ok tried it and played it for like 10 to 30 seconds and then it happened again soo I just left instantly

[mellow bough]

Exactly what I do. I whole house surge protector, so im usualy good there lol.

[wind ice]

A lot of homes in the UK have now been fitted with devices to do this at socket level. I know my house was when rewired 3 years ago.

[mellow bough]

Yeah.... all our sockets in the us are "always on" sockets. I wish we had the sockets you guys do where we could turn them off or on at the actual socket itself.

[wind ice]

That’s just standard. Surge prevention is relatively new here in the sense that most houses were built way before anyone put them in. They’re not required but due to reliance on electronics a lot of house builders and electricians wire with them now

[magic heron]

Do you mean the two left devices or the two on the right?

The two left devices are surge protectors, the two on the right are over power protectors, but they only care if the power is more than the cables in the wall can handle.

[wind ice]

Yeah.

Took them ages to fit in my rented property because it was built in the 30s 😂

[elfin vessel]

you shouldve updated your bios before you built your pc

[latent ingot]

I bought it I didn't make it myself

[obtuse crypt]

average windows 11 pc

@latent ingot

https://youtu.be/103jcfT9dmc?si=WO67jYGGmDQZcXsZ

try this

[latent ingot]

I cant I sent it back and getting my money back thanks tho

[obtuse crypt]

damn that’s why I bought a used pc off ebay for £300 and bought parts to upgrade it myself: ram, ssd and gpu and cpu total cost was £650 in the end and I’m very happy with it

also got a free 500gb ssd with the pc