gigabyte software not doing what supposed to.

[upbeat wind]

Bought the gigabyte m27q (rev2) and when i wanted to download osd sidekick, when installed, it says to check if usb cable is connected, when it clearly is, even using the usb hub mouse works fine. How to fix this

[robust mist]

Gigabyte hardware is great
Gigabyte software sucks ass.
I wouldn't even bother trying.

Heck i didnt even know they made screens

So im guessing the usb cable is for the type c's and other hubs on the monitor?

[upbeat wind]

usb c port is available but im using included usb a to usb b "3.whatever" cable

it has 2 usb a ports for the hub and also acts as a kvm between usb b and usb c with a button press

[robust mist]

where on the pc is it plugged in?

[upbeat wind]

its connected to a laptop, a usb a port

[robust mist]

i wonder if the port on the laptop are giving you issues

[vagrant elm]

First thing I always do, is make sure gigabyte control center is turned off in bios, then uninstall it in windows

Its borderline malware

[upbeat wind]

what control center, my laptop is asus

[upbeat wind]

i tried on 2/3 ports, one usb 2 other usb 3

[vagrant elm]

Literally said gigabyte

[upbeat wind]

its a monitor. what would it do in bios of a laptop

[vagrant elm]

Right, but i read gigabyte above, then the other guy mentioned their software

Might not apply to you here, but point still stands, their software is awful

[upbeat wind]

the talk was actually about software, but not to a bios level

they have an app for controlling some of the monitor features and it says the usb isnt connected properly when it is as the hub works fine with my mouse and keyboard

[vagrant elm]

Gigabyte control center you turn off in bios, but its a windows program

[upbeat wind]

I dont install the control panel, i only install the osd sidekick and it installs rgb fusion and some patriot ssd rgb app too

[vagrant elm]

uninstall those, and just get signalRGB

one app to control it all

and one app to bind them