hey guys, my friend just built a new pc, but now he cant open elden ring on the new one. The game gives a white screen, then a black screen, the elden ring cursor appears and steam displays 1 FPS, but doesnt move from there, sometimes it even crashes , anyone can help ? gpu driver is up to date, exception on the firewall dindt make a difference, opening as administrator also dindt make a difference, help me out guys , the main reason he bought the pc was to play ER ;-;
#elden ring boot problem
winter breach
twilit badger
any error text?
winter breach
we just tried running as administrator + disable full screen optimization' also didnt work
winter breach
any error text?
no, just stays like that forever
twilit badger
did you restart the pc after downloading the game
winter breach
we where able to make it crash rn, but the even viewer just gave the error as uknown
before it gave the error 0xc0000005
winter breach
did you restart the pc after downloading the game
yeah, but i can ask him to restart again
twilit badger
whats his operating system
look at the bottom
if he has any 3rd party antivirus(aka anything besides windows defender) tell him to disable that
winter breach
whats his operating system
windows 10, installed yesterday
winter breach
if he has any 3rd party antivirus(aka anything besides windows defender) tell hi...
no just microsoft
winter breach
gpu, cpu & psu is enough for now to know
amd ryzen 7 7800X3D + Radeon RX 7800 XT + corsair RM75e
winter breach
did he get the game from steam?
yeah, he used to play elden ring all the time on his old pc
twilit badger
amd ryzen 7 7800X3D + Radeon RX 7800 XT + corsair RM75e
what res is he playing at
winter breach
i think so at least
1080p i believe
but we cant even enter the game to change the resolution if we wanted
motherboard is a tuf gaming B650 plus
twilit badger
tell him to verify game files through steam
try these for now
after that, do this
in case u want to check
winter breach
after that, do this
i saw that but got worried it might damage something '
twilit badger
you can undo it, its not a delete process
twilit badger
alright take ur time
winter breach
ok so
when he tried to open it now, it appeared a steam service error
sorry for the badquality, its a print from a discord stream
we pressed install
ok game opened
what can we deduce ?
twilit badger
what can we deduce ?
what
winter breach
its a question sorry
bilingual
what conclusions can we take from the fact its workin
twilit badger
what caused the fix before you opened the game?
winter breach
after that, do this
this
then the steam service error after restart
and the game opened
winter breach
i guess its some perms stuff
so
isnt there a chance that disabling all those things might create problems in the long run ?
is there a way to just give the perms to the game
twilit badger
isnt there a chance that disabling all those things might create problems in the...
prob no
twilit badger
is there a way to just give the perms to the game
try undoing what u did
winter breach
well, at least its working
winter breach
yeah we trying that rn
its just so wierd
and having to restart the pc just makes it annoying to troubleshoot wich one of the services is the culprit
winter breach
if problem appears b ack
yeah the problem is back
twilit badger
rip
winter breach
we gonna try and find this one
twilit badger
sure, have fun
winter breach
but what are msconfig services ?
twilit badger
wah?
twilit badger
but what are msconfig services ?
unsure, google likely knows very deeply
