VGA

[ashen sand]

So ive been having a problem, monitor just randomly black screens while playing a game, and vga light on motherboard goes off, why’s that and can it be fixed? (Gpu is 6800xt)

PC still runs when the screen goes black

[ivory crow]

Drivers fully updated?

also bios and other required drivers

[ashen sand]

Installed adrenaline and it said everything was up to date

[low maple]

Is it all games or only 1 particular game?

[ashen sand]

Ive got only 1 game installed

So im not sure

Its ark survival ascended

[ivory crow]

does it happen often or just once every couple of days or something?

[ashen sand]

It just started happening today

Ive got this pc for about 4 days now

[ivory crow]

oh

do you remember the time when it happened?

[ashen sand]

30mins ago

[ivory crow]

search for event viewer and go half an hour ago and see if theres any major event like an error

[ashen sand]

Where would event viewer be?

[ivory crow]

press the windows logo and lookup event viewer

[ashen sand]

Ah i see in searh

What source am i supposed to press on?

[ivory crow]

oh sorry

take a screenshot please I'm currently not on windows

so I cant guide you without screenshots

[ivory crow]

press windows logs and take a photo

press the arrow on the left of windows logs

[ivory crow]

it should open up something saying system

yeah open up system

and take a photo

[ivory crow]

alright now go half an our ago to the time it happened and see if theres any events called "error"

like the one on that photo

usually a vga light means either a bad gpu or bad mobo and since its a new pc its most likely one of those

so it should be pretty easy to replace

[ashen sand]

Pretty expensive 😭

Thats the error

[ivory crow]

you should be able to return it

you got it less than a week ago no?

[ashen sand]

Noo

Its used one

Bought it for 350$

[ivory crow]

oh yeah thats not good

you're in europe?

or us?

[ashen sand]

Yes

Eu

[ivory crow]

is the gpu the only used part?

did you find any error?

[ashen sand]

Ye

[ashen sand]

That was only error i found

[ivory crow]

press it and send another photo

[ashen sand]

This one

And this one

[ivory crow]

yeah its not that

[ivory crow]

what cpu do you have?

[ashen sand]

Amd 7 3700x

[ivory crow]

is the pc new or just the gpu?

[ashen sand]

Only gpu was used

And cpu as well

[ivory crow]

but did you upgrade it? did you buy the used gpu to use in your already existing pc?

and this only happened once right?

[ashen sand]

This happened today 3 times total

The pc is brand new

I used used parts like gpu and cpu

[ivory crow]

you could try to remove the gpu and put it back in, maybe it has a bad connection or something

pc turned off btw

[ashen sand]

Hahaha dont want to get electrocuted 😭

Should i wait untill that error happens again?

Since for 4 days everything was fine

[ivory crow]

i mean if it has happened 3 or 4 times it will most likely happen again but it wont hurt waiting until it happens again

[ashen sand]

Until now

[ivory crow]

yeah, just wait then no harm in doing that

[ashen sand]

Mightve been cuz i placed the holder for gpu

Got it today

[ivory crow]

ah

[ashen sand]

Mightve placed it too high

Or too low

[ivory crow]

You could've also loosened the gpu while placing it

you wont get electrocuted, just make sure to shut down the computer and turn the switch on the psu to the off position to be 100% sure its off

[ashen sand]

What would happen if i dont do that?

[ivory crow]

dont do what part?

[ashen sand]

If i dont turn off psu

Just curiours

[ivory crow]

not sure

its just to be safe

you could short something maybe? not sure

not really my area of expertise

[ashen sand]

Ah

But ill wait for vga problem to pop up again

[ivory crow]

alright

[ashen sand]

Btw warnings have nothing to with that?

Or could it be cuz of 1 screw

I havent properly screwed it

It went sideways somehow on pc case

[ivory crow]

what does the screw screw in?

[ivory crow]

if it were a software problem like amd drivers crashing it would've shown

[ashen sand]

the place where hdmi cable part entrance sticks out

[ivory crow]

yeah, you should put all screws in their designated place

[ashen sand]

they are in designated place but one is like sideways cuz of not enough space for my fingers to fit in to place it

[ivory crow]

can you send a photo?

[ashen sand]

Yeah

in a sec

Its a lil bit twisted to side

But keeps gpu on place tho

[ivory crow]

alright yeah looks fine, if it happens again try reseeting the gpu

otherwise its most likely a faulty gpu or the slot on the mobo is damaged

[ashen sand]

i had a problem with mobo sent it back to the company

and they have repaired it

And gpu performance wise has no other issues or anything like that

Highest temp i had was 50

And usage was like 40-60% while playing ark

[ashen sand]

soo far after loosening vertical gpu holder the error didnt come up back yet

[ivory crow]

alright, thats good

probably a loose connection or something

[ashen sand]

Never mind

@ivory crow

It just came up again…

[ashen sand]

Ive just run

stress test on it for 10 mins straight

and nothing happens

gpu fans run nicely

gpu temp stays at 60 degrees under stress

and apperently ive read disabling secure boot can cause that, would that be true?

[ivory crow]

i have no clue

[timid wharf]

does ur CPU support integrated graphics

[ivory crow]

it doesnt no

its a 7 3700x

[timid wharf]

ur on windows

update your drivers

no matter if ur on nvidia or amd.

[ivory crow]

it is updated

[timid wharf]

get the specific GPU u have on nvidia or amd's website, and just look for the latest driver

[ivory crow]

check the past messages

[timid wharf]

have u tried downgrading a few versions?

maybe a driver is faulty

has OP also checked if the GPU is plugged in right

[ivory crow]

im not the op but yeah that could be it

i've told him to reseat the gpu but he said he didn't want to get electricuted

[timid wharf]

is it a pre built

[ivory crow]

here

[timid wharf]

horrible idea. just fix your computer

[ivory crow]

oh I dont think its the drivers because he didnt get any error in event viewer

so its either a bad gpu which he said it was second hand or the gpu is not correctly seated

[timid wharf]

prolly not correctly seated

[ivory crow]

I think its the gpu thats not seated correctly because he said it started happening after he put a thing under it so it doesnt sag

forgot the name

[timid wharf]

ye he def pushed it out of the PCIE's

he dont gotta worry about getting electrocuted

he should first turn off his PC

make sure that windows is not in "fast boot" mode

and then just slightly nudge the GPU down maybe

[ivory crow]

just remove it and put it in again

he already did it by upgrading his gpu

[timid wharf]

then why he scared

[ivory crow]

he should just do it again

not sure

[ashen sand]

Okay so heres an update

Ive reseated gpu

The version was updated etc.

Then i just went in bios and turned on secure boot

The issue hasnt been happening at all so far

Have done stress test as well

Gpu worked perfectly fine just as well the fans

The highest temp it reached was 80 degrees during that stress test and I didnt get a single issue

So i think the issue itself wasnt in gpu

But most likely in secure boot itself

The last thing ive done was change those settings

And that was the point it stopped happening again