#Experiencing occasional blue screens

1 messages · Page 1 of 1 (latest)

carmine flax
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I've been experiencing blue screens occasionally with my build for months maybe once a day, usually soon after the first boot of the day.

Looking at a crash dump through WinDbg I get the attached analysis output.

What stands out to me is

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
...
SYMBOL_NAME:  HDAudBus!HdaController::PowerDown+105

CPU Brand Name: AMD Ryzen 7 7800X3D 8-Core Processor
Motherboard Model: GIGABYTE B650 GAMING X AX
Video Chipset: AMD Radeon RX 7900 XTX (24.5.1 drivers)

I've completely uninstalled AMD drivers and reinstalled previously without curing the problem persistently.

📎 message.txt
carmine flax
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bump

lunar lance
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@carmine flax Please provide the actual dump file

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I need to check if it's the integrated audio, GPU audio, or some other audio

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Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.

carmine flax
lunar lance
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@carmine flax You only had one dump file?

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Just making sure that it's the same issue each time. If it changes it would change the conclusion of the analysis.

carmine flax
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I did a cleanup yesterday, can dig them out of the recycle bin probably

lunar lance
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@carmine flax It's the AMD audio device this one points to. AMD re-uses audio hardware for a long time so you often don't get a good idea of which one it actually is.

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This one is registered as "Navi 31 HDMI/DP Audio"

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Navi was the codename for 5000 series GPUs from AMD

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I believe the iGPU uses audio registered as the old HD 6000 and 7000 series from 2011 so I think this is the dedicated GPU.

carmine flax
lunar lance
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If you want to debug these yourself as well:

image.png
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Then click the devnode:

image.png
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Then you enter the vendor ID (VEN) and device ID (DEV) on devicehunt with PCIe selected.

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So 1002 and AB30 in this case

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Here one of them is a different one:

image.png
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That looks like the integrated GPU, "RV635 HDMI Audio [Radeon HD 3650/3730/3750]"

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@carmine flax If you open Task Manager and click on Performance, is the iGPU listed?

carmine flax
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GPU 0 is the integrated graphics it seems

image.png
lunar lance
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Any monitor connected to the motherboard port?

carmine flax
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nope

lunar lance
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Ok, so we can try disabling the iGPU in the BIOS if necessary.

carmine flax
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As a related maybe unrelated issue... When I boot I usually get 1 or 2 AMD driver timeouts before the system stabilises and then everything is all good

lunar lance
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In half of these, it just lists the ATI audio driver. In some, it's WDF like in the one you had in the paste.

image.png
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WDF is a bit annoying. It's the Window Driver Framework.

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The way it works is that if you are making a driver, you can use WDF to do most of the boring backend work.

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Less work to code.

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Then the driver is just run through WDF.

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The problem is if it crashes, we just see WDF in the list. We have no idea what drive it hosted.

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Are you using any audio software or audio gear that isn't very mainstream?

lunar lance
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If you can't think of any uncommon software that might be interfering here, use DDU from Safe Mode to remove the current driver. Then download and install the latest driver from AMD's website: https://rtech.support/docs/factoids/ddu.html

r/TechSupport Wiki
DDU

An open-source wiki for r/TechSupport

carmine flax
lunar lance
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Run DDU and do a reinstall.

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And when I said "AMD's website", I meant for the 7900XTX

carmine flax
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So DDU from safe mode? Or is fine in a normal boot?

lunar lance
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That's why we use safe mode. No GPU driver loaded