BSOD

[steel cypress]

Changed ram and ssd about a month ago, been having BSODS often.
Today I got page_fault_in_nonpaged_area. I have windows 11
Here are my specs:
Serial Number: 07D9140_MC1E740891
Product Name: MAG Z790 TOMAHAWK WIFI
OS: Microsoft Windows 11 Pro 64-bit Ver.2009 (OS build 22631.3447)
BIOS Version: H.10
BIOS Release Date: 11/15/2022
CPU: 13th Gen Intel(R) Core(TM) i9-13900K
Memory: 64 GB @

G-Skill - 32 GB DDR5-6400, CL32
G-Skill - 32 GB DDR5-6400, CL32

Graphics: Intel(R) UHD Graphics 770
Graphics: RTX 4090 GAMING TRIO CLASSIC Series, 24564 MB
Drive: SSD, Samsung 990TM8FPZ002T, 4000 GB

Ram is at Auto in bios at 4800

[sand star]

Hey buddy, how does she behave when you run with one sole stick of your new ram? Good to start with RAM and the process of elimination. I've been hindered by similar issues by upgrading my RAM recently, but also upgraded to windows 11 in one fell swoop, so uncertain of my issues. Start there, and if the issue persists with one stick, move the stick to another dimm slot and test again. I'm assuming that you are not using xmp if your RAM is set to auto and pulling 4800mhz vs advertised 6400mhz (?)

On win11, xmp has been nothing but trouble with my intel pc.

[steel cypress]

I'll try that and yes I am not using xmp. I was at first so I could set the Ram speed to its intended state but I was getting nonstop bluescreens so I set it to auto and it was good for about a month. Now it's just random every once and awhile

[north lion]

Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.

[steel cypress]

It just restarted with no bsod, then got to ctrl alt del screen. Then bsod ; SYSTEM_SERVICE_EXCEPTION

now what?

[north lion]

@steel cypress Upload the files here

[steel cypress]

im willing to fully reset this thing if need be idc about anything on here btw

[steel cypress]

Just crashed again when trying to start a game

[north lion]

@steel cypress A mix of memory and BattlEye. So probably both. I see anticheats causing crashes all the time. For the memory, I see that you haven't updated to the BIOS that fixes the 13900K/14900K "bug" so I would do that first.

[steel cypress]

Walk me thru it

[north lion]

Install version HC1 (beta) and use the Intel Default Settings option

[steel cypress]

I have to hard restart pc is froze rn

[steel cypress]

Walk me thru it step by step if you will

[north lion]

Download it from here: https://www.msi.com/Motherboard/MAG-Z790-TOMAHAWK-WIFI/support#bios

[steel cypress]

I'll send pics as I go

[north lion]

Put the "E7D91IMS.HC1" file onto a USB flash drive.

[steel cypress]

Top one?

[north lion]

Yes

[steel cypress]

What is that file? Where?

[north lion]

Once you download the zip, extract it. It's inside the folder you get when extracting

[steel cypress]

Ok

Ok now what

[north lion]

Boot to the BIOS

[steel cypress]

Alright

[north lion]

@steel cypress The BIOS might not see the USB if it's not FAT32, but we can do that if it doesn't work

In the bottom left corner ish you should see "M-Flash"

Select that

It then boots into the flash environment

Select the USB, select the "E7D91IMS.HC1" file.

[steel cypress]

Alright, should I ever try to oc my ram to it's intended state again or just leave it alone after this

[north lion]

BIOS updates can improve memory compatibility so if it's stable you can try XMP.

[steel cypress]

Botting rn btw

Booting*

This?

[north lion]

Yep

[steel cypress]

Bios is updating

My mb is rated for up to 7200 and ram is only 6400 so I can try after this is fixed, I enable xmp and set ram to 2x6400 right?

[north lion]

Well, the CPU is rated for 5600. So any higher will depend on the CPU's IMC and silicon lottery. 6000 usually works fine.

[steel cypress]

I'm fin with 5600

Anything above 4800

[north lion]

Not sure how much BIOSes have improved this, not sure if 6400 is fine now.

[steel cypress]

I'll just leave it be tbh, too much of a hassle after all this

Cuz the bsods were way more frequent before I turned it off

[north lion]

@steel cypress Ok, now to make sure the new profile stuck, go to CPU → CPU Cooler Tuning

It should have "Intel Default Settings" at the top

[steel cypress]

It just finished and restarted

[north lion]

It should be on by default (I think Intel demanded this), but you never know what board vendors do

[steel cypress]

Go back to bios?

[north lion]

Yes

[steel cypress]

What do I do?

[north lion]

Top one

[steel cypress]

I have a water cooler tho

[north lion]

It's not really related to the cooler, I have no idea why they placed it in that section

[steel cypress]

Ok

Ok now what

[north lion]

You see on the Water Cooler section, they basically remove all power limits. 4000W on the CPU so basically infinite power.

This has caused stability issues

[north lion]

Save and exit

[steel cypress]

Alright

[north lion]

Then uninstall BattlEye

If you have any games that don't need it, use those for testing.

If you don't, or really want to play game with BE, reinstall it after

[steel cypress]

Alright what about cpu boost and ram and all that? It's good to go without needing to touch anything?

[north lion]

Let's test at stock first to have as few variables as possible

[steel cypress]

Ok

[north lion]

CPU boost, if you mean Turbo, should be on.

[steel cypress]

It just turns red

[north lion]

Oh, leave that off

[steel cypress]

Ok

Exiting bios

[north lion]

It's probably Multicore Enhancement which clocks all the cores to the same speed. Intel usually handles turbo by going faster if few cores are in use.

[steel cypress]

Alright

[north lion]

Usually a pretty small change, but just want to limit variables

[steel cypress]

Alright how do I make sure battleye is 100% gone? Walk me thru it

[north lion]

Just go to Apps and Features (No idea if they renamed it in Win11), search for it and uninstall.

If they renamed it, Windows key + R, enter appwiz.cpl

[steel cypress]

I don't see battleeye

[north lion]

Hmm

If you search for BattlEye (one E) in Windows, does an uninstaller show up?

[north lion]

Right click on BattlEye and select Open File Location

It probably shows a shortcut, do the same to the shortcut

Is there an "Uninstall_BattlEye" file in there?

[steel cypress]

I can't right click anything that's just a web search

[steel cypress]

I'm right clicking it isn't doing anything

[north lion]

Ugh, damn Win11

search for "apps and features", maybe the default apps manager has it

If not we nuke it with Revo Uninstaller

https://www.revouninstaller.com/start-freeware-download-portable/

[north lion]

See if Revo finds it

[steel cypress]

Ok how

I'm on website

Oh it auto sintalled

[north lion]

Downloaded, not installed

[north lion]

Right click, extract

[steel cypress]

Done

[north lion]

Then open the folder, run Revo exe

[steel cypress]

This?

[north lion]

RevoUPort.exe

[north lion]

Have you reinstalled the OS or something in the last four days?

[steel cypress]

no it was like 3 or 4 weeks ago

[north lion]

Do you know which of your games uses BattlEye?

[steel cypress]

i do not

im willing to reset the pc too if that would help. I have fast internet so redownloading isnt a problem

[north lion]

Let's check one thing first

[steel cypress]

ok

[north lion]

Win11's Task Manager is so ugly, I'm not sure where to find it so I might have to need your screenshots

[steel cypress]

ok

[north lion]

Open Task Manager, do you see anything called Services?

I think most if not all is just icons now

[north lion]

It looks like this on Win10, try the bottom option:

[north lion]

Yes, here

[steel cypress]

uh where

[north lion]

@steel cypress That second screenshot

[steel cypress]

yea i see but which one

[north lion]

BEService in the list. Right click on that and select Properties

Screenshot

It's actually stopped so it might only be running while the game is running which is a positive

[steel cypress]

im so confused i dont see BEService

[north lion]

Man, I looked at my own screenshot :(

[steel cypress]

lol

[north lion]

Was that the whole list or does it scroll?

[steel cypress]

ill send the whole if i can i have a long moniter

they keep moving too

[north lion]

I don't know why it's "layered", maybe new on Windows 10.

Windows key + R, enter services.msc

Does that also have the arrow to expand the service hosts?

That arrow >

[steel cypress]

i dont see an arrow after typing services.msc

[north lion]

No, the the list

Great, this has it all layed out

That has BattlEye in the list

Finally, jesus christ this thing is hiding

[steel cypress]

\this?

[north lion]

Yes

[steel cypress]

ok what now

[north lion]

Right click and select Properties

Screenshot

[steel cypress]

C:\Program Files (x86)\Common Files\BattlEye\BEService.exe

[north lion]

Yes, go there

Hopefully there is an uninstaller there

You can use Windows key + R, C:\Program Files (x86)\Common Files\BattlEye\

Or at least give hints to which games

[north lion]

D2

[steel cypress]

destiny 2

[north lion]

Ah

[steel cypress]

or division 2

i dont have division isntalled tho

and i play d2 alot

[north lion]

Destiny uses BE

[steel cypress]

ok

now what

[north lion]

Either play something else and see if you still crash or go into the Destiny game folder and see if you find an uninstaller for BattlEye.

Launching the game usually prompts a reinstall

[steel cypress]

no crash yet

what if it bsods in like a day or week

[north lion]

Tag me here (@north lion) and include the new dump file(s).

[steel cypress]

ok

[north lion]

If it feels stable, test XMP

Not sure how often you crashed

[steel cypress]

alright thanks, when i had xmp enabled at 6400 like twice a day, then after i disabled and put to auto, like twice a week

2 yesterday 3 today

[north lion]

Auto might still use 6400

It was on 4800 now though. Maybe we should double check that

Task Manager again, the Performance tab and click on Memory

[north lion]

4800

So let's use that for the testing

[steel cypress]

my mem is Memory: 64 GB @

G-Skill - 32 GB DDR5-6400, CL32
G-Skill - 32 GB DDR5-6400, CL32

[north lion]

I know, the dump files include full system specs

[steel cypress]

so what did we do to stop bsods exactly? update bios?

[north lion]

And change the power settings with the Intel Default Settings profile.

[steel cypress]

when i exited bios it said no changes have been made

should we double check bios?

[north lion]

You can if you want to, but it's supposed to be on that as default now.

[steel cypress]

id like to check

lemme get to bios

[north lion]

Go for it

[steel cypress]

before i do what about this

[north lion]

I have never seen that before

[steel cypress]

msi center for fan control

[north lion]

Yeah, I have never used or seen that before

[steel cypress]

ok ill leave it be

should i delete the mini dump on desktop and the exe we downloaded?

I'm back in bios what now?@north lion

@north lion

[north lion]

@steel cypress I'm not sure where it is

[steel cypress]

oof

[north lion]

I think it's back in EZ mode and you click on CPU on the left

[steel cypress]

so far no bsod

ill check it later

[north lion]

It also has this

[steel cypress]

Yes it is on default

Honestly think that fixed it but we will see in the coming days

I'll @north lion you if it does

[sand star]

Hope you two made out well! I meant to check earlier but have been in the middle of moving. Great work @north lion 🙂

[steel cypress]

@north lion need you again smart man