Hi all! I've been having an issue with my pc where it will randomly crash (screen goes black and audio cuts out), mainly in between matches of games or in game menus. It varies with each game but I have tried many troubleshooting options and haven't made any progress. Any Ideas? Also have had pc 8ish months, did same thing for maybe a day or 2 when first built and then no issues until last week.
#PC completely crashing forcing a restart
deft mural
onyx wasp
Hi all! I've been having an issue with my pc where it will randomly crash (scree...
Its kernel 41 issue.
It is related to faulty PSU, Overlocking issues, Overheating and ETC.
First of all please share your specs with us and monitor your temps during your gaming sessions.
Do you remember changing any settings in Windows? Or updating BIOS?
deft mural
I don't believe I changed any settings.
I assune this is what I should send or should I just type out everything?
pseudo flint
so no xmp
pseudo flint
wrong chat
deft mural
Its kernel 41 issue.
It is related to faulty PSU, Overlocking issues, Overheati...
The temp for cpu was around 50 and the gpu 80.
onyx wasp
The temp for cpu was around 50 and the gpu 80.
Seems good but I want you to check your BIOS to know if XMP is enabled or not.
Does it happens often or one day a day?
deft mural
It happens about every 15 min, varies with every game and seems to be triggered by menus but it does happen often
Where is the xmp in bios
onyx wasp
Where is the xmp in bios
what is your motherboard company name?
deft mural
Oh I think I just found it- there is only 1 option and it is ddr5- 5600…
deft mural
onyx wasp
As I can see your XMP is enabled.
To check if XMP is crashing your pc we need to disable it.
There is option to auto there or off something?
deft mural
onyx wasp
auto
deft mural
Okay then start up?
onyx wasp
yes
onyx wasp
Well, we are checking if XMP is crashing your pc or not.
Keep your pc on and lets hope it does't restart again.
deft mural
Okay it booted back up- should I try to reproduce problem?
onyx wasp
Okay it booted back up- should I try to reproduce problem?
yes.
can you do one more thing?
type "msinfo32" in your search box
and send me screenshot of your system information pls.
deft mural
onyx wasp
Do you think that would affect anything
Indeed it will.
But lets first check your xmp.
reproduce problem you were facing
deft mural
Okay might take a few minutes
deft mural
@onyx wasp didn’t work still crashed
onyx wasp
<@479004698607616013> didn’t work still crashed
hmmm.
Okay enable your XMP again
and we will update your bios
okay?
onyx wasp
Do I stay in bios when xmp is enabled
enable and exit.
@deft mural can I know more about your PSU?
deft mural
onyx wasp
Good enough
do you any memory pen drive?
follow this - https://www.youtube.com/watch?v=cLlM3J0HO4Q
Please do not make any kind of mistakes.
If your power cuts during bios update it can brick your motherboard.
@deft mural ok?
onyx wasp
okay
plug in the pc
and format it as FAT32
then follow the video
please make sure to choose right motherboard on asus website.
deft mural
So I followed the steps but all I am seeing is this when I get to flash utility
@onyx wasp
Those look like older versions
vital kayak
Those are just your storage devices
Select the one that has the bios file
Is your USB stick 32gb?
onyx wasp
Hmmm I sent him a video lets hope he follows right steps.
vital kayak
So I followed the steps but all I am seeing is this when I get to flash utility
Did you use the bios renamer that asus included with the download of the new bios file?
If not you are going to need to use that before flashing
Anyways since I’m assuming the 32gb storage device is you usb stick select storage device fs3 after you do that
onyx wasp
I just followed the video. The flash is 64gb
Do u install latest bios of your motherboard in the pen drive right?
deft mural
Into flash or pc?
vital kayak
I will make a video for you brb
deft mural
I did the renamed and restarting now
@onyx wasp sorry I didn’t want to unzip because he didn’t😂
deft mural
Yes
vital kayak
deft mural
vital kayak
this one right?
Yes
vital kayak
This is a quick tutorial video I made btw
vital kayak
Ok then go into bios and you are good to flash
Select fs3
Actually, the file is just there in the top right to just click that
TGZ690P.CAP
vital kayak
no
im assuming you forgot to extract the files but you should be able to manually rename
ill just send you the file if you want
but i would do it yourself for security reasons
deft mural
I did extract then use that bios renamer
It then changed the name to what you had but without the w
vital kayak
I did extract then use that bios renamer
weird
deft mural
And that’s the one that didn’t work
vital kayak
And that’s the one that didn’t work
try redoing it from here
im assuming you got the file for the non wifi version of the board
deft mural
Should I add the “w”
vital kayak
Should I add the “w”
no
deft mural
I tried again and it still is saying the same thing
vital kayak
redo the process from the link i sent you
deft mural
I just did
onyx wasp
Hmmm
vital kayak
i have no idea why it would be doing that
vital kayak
does Asus have any software which can update the bios?
no
you have to do it the hard way
but the flashing tool is pretty easy anyways
onyx wasp
I know flash mode but it is his first time updating the bios we can expect few problems
I have MSI mobo and I don't know how asus bios updating works
what is this bios renamer application?
@vital kayak
vital kayak
what is this bios renamer application?
With Asus' bios files you have to rename the bios with the renamer since when you first download it is isn't properly named.
deft mural
If at all easier or more preferable we could hop on call- I’m fine with this as well
But I’m sure I’m following what you guys are saying
vital kayak
If at all easier or more preferable we could hop on call- I’m fine with this as ...
Let me get my headset.
vital kayak
But I’m sure I’m following what you guys are saying
Send me a call.
I sent friend request.
I'll stream myself doing the process.
onyx wasp
let me know if you guys able to fix the problem
deft mural
@vital kayak @onyx wasp didn’t end up working:(
vital kayak
<@179044026077544448> <@479004698607616013> didn’t end up working:(
Unfortunate.
Only thing left to try is making a bootable USB with windows and running it off of your USB stick to test if it is your windows install and or your storage.
vital kayak
otherwise you might need to bring it to a repair shop
onyx wasp
<@179044026077544448> <@479004698607616013> didn’t end up working:(
Okay, so did you build this pc by yourself or you bought from any store or company? If you have a bill then you can visit the person who built your pc. However what is the exact problem? Updating bios is easy but it is a critical process.
vital kayak
Okay, so did you build this pc by yourself or you bought from any store or compa...
We already updated bios.
I walked them through the process in VC.
I also got them to do a memtest.
I'm currently of the mind that it may be a hardware issue.
vital kayak
Only thing left to try is making a bootable USB with windows and running it off ...
Only thing that hasn't been tested is what is described in the message I am replying to.
deft mural
Okay, so did you build this pc by yourself or you bought from any store or compa...
Sorry been out all day. I built myself- but the only problem is the crashing. Also I have a Corsair water cooler
deft mural
Only thing that hasn't been tested is what is described in the message I am repl...
Yeah I was hoping to avoid that but that’s looking like my only option at this point
deft mural
Or it are driver issues...
I’m pretty sure all drivers are up to date- although I did it all through windows
median drum
Yeah so
Sometimes Windows Update drivers cause issues
Try installing the latest drivers from your GPU manufacturer
What's your GPU?
deft mural
Rx 6950xt
median drum
Wait, I can find it
Try to run it
And go through and let it install the latest drivers when it asks so
deft mural
There’s one that came out a few days ago so I’ll update but I’m pretty sure I did that last week after the problem started happening
deft mural
Yep that’s what I have
deft mural
There’s one for the 25th it wasn’t updated to
vital kayak
Anyway you don’t have to reinstall windows
You can use a bootable drive to test if it is your windows installation being funky
onyx wasp
kernel issue 41 is headache 😦 ... I think Blue screen of deaths are good at least they gave errors. But Black screen of death!
We already made sure it is not XMP, Bios so now it will be hardware troubleshoots and software, OS.
@deft mural - The restarts happens on every games or just specfic game or software?
vital kayak
Since you have an intel chip I’m assuming you have integrated graphics?
deft mural
<@796447616190775306> - The restarts happens on every games or just specfic game...
Every game
vital kayak
Try running pc without dedicated gpu
onyx wasp
Try running pc without dedicated gpu
He had K verison. I have AMD cpu from start so does K verison have intergrated gpu?
deft mural
I’m gonna try real quick to reproduce problem- I realize that I used it a bit earlier and it didn’t crash- but I wasn’t on for long at all
vital kayak
He had K verison. I have AMD cpu from start so does K verison have intergrated g...
Pretty sure if it’s not an f chip it has igpu
onyx wasp
As @vital kayak said, please disable your intergrated gpu through Device manager.
deft mural
Okay yeah I’ll try if it crashes again
vital kayak
As <@179044026077544448> said, please disable your intergrated gpu through Devic...
No I meant to ask them to do the opposite to test if the dedicated gpu was the issue
onyx wasp
No I meant to ask them to do the opposite to test if the dedicated gpu was the i...
Hmmm you want to check the temps right?
onyx wasp
okay
vital kayak
Since we already have all of the drivers up to date and have done a memtest to test the dram the only things it could be is windows or hardware
onyx wasp
Okay, let's hope its not hardware.
vital kayak
Easiest to quickly test is gpu since it’s the easiest to remove besides the dram
I forgot but what psu do you have?
deft mural
Rm850x
Oddly enough I believe this is the longest it has lasted without crashing
It might still crash but that’s exactly what happened last time where it still crashed after I tweaked it but then randomly stopped
I’ve ran like 6 or 7 games so far and the longest it has lasted before was like max 3
onyx wasp
Oddly enough I believe this is the longest it has lasted without crashing
good enough 
but I want you to check the temps while you gaming. did u have any software which can show the temps while gaming!?
deft mural
Nooooo we were doing so good 😦 it crashed again
Ummm yes but I gotta remember names
Well actually I don’t know- I have msi afterburner would that work?
Is there any that will log even if the computer crashes
Also the raedon app
@onyx wasp
vital kayak
Nooooo we were doing so good 😦 it crashed again
It crashed after you removed the Gpu?
or did you do something else?
deft mural
I was just testing- it just was working all of the sudden- but I’m removing it now. It’s safe to run without?
@vital kayak
Could I just unplug the gpu from power supply? Or do I need to remove it entirely
vital kayak
Could I just unplug the gpu from power supply? Or do I need to remove it entirel...
I would do both.
deft mural
I would do both.
Then what? I just powered it on
vital kayak
Then what? I just powered it on
use the computer
do something that would cause a crash before
deft mural
Is it bad to run games on solely the included gpu?
vital kayak
Is it bad to run games on solely the included gpu?
no its fine
just dont expect the highest frame rate lmao
its going to be doodoo
deft mural
I’m sitting at a smooth 8 fps😂
onyx wasp
Hmmm well follow @vital kayak troubleshoots. I will recommend something that will make sure if it is OS issue or not.
onyx wasp
Afterburner
onyx wasp
Is there any that will log even if the computer crashes
I want you to focus on the temps.
if on low usage your cpu is peaking then we might have overheating issue.
vital kayak
If you have an old GPU that would've been even better to test with but it would be a pain in the ass since you would need to run a DDU and download the drivers for that GPU
ornate slate
I honestly would've ruled out software first before jumping into hardware.
DDU as well as sytem integrity test would've been on the list.
deft mural
So far I can’t make issue happen- not sure if that’s gpu related or it’s just taking longer to crash now
deft mural
Yeah it wasn’t happening- much harder to produce but maybe that means it is hardware related. I can try the other software stuff in case tho
vital kayak
DDU as well as sytem integrity test would've been on the list.
I might've mixed this for another post but I didn't make them run a DDU before because i thought we already did.
probably mistaken if you brought it up though.
anyways we basically updated every driver and flashed the newest version of the bios so far
and ran a memtest
ornate slate
I'm aware, I read the entire thread before I added my input
I've seen enough people jump in and say stupid stuff since they hadn't read all the messages
would be ironic if I did the exact same thing. :P
vital kayak
Damn i should really trust you more after seeing all of the posts you have been in.
ornate slate
You're good, I still get people telling me I'm wrong. Sometimes I am.
vital kayak
You're good, I still get people telling me I'm wrong. Sometimes I am.
Eh, I'm not so arrogant to jump to the conclusion I wasn't wrong first since you are usually on point in the support channels.
I see too many people get defensive when it does nothing for the situation.
ornate slate
Anyway I feel like you're on the right track with graphics card being the culprit here. But I'm not convinced the issue is directly hardware related since the issue is so inconsistent.
That's why I would approach with DDU and system integrity check first.
vital kayak
Anyway I feel like you're on the right track with graphics card being the culpri...
Yes, especially since we haven't tried doing what you said earlier.
vital kayak
That's why I would approach with DDU and system integrity check first.
You mean like sfc /scannow?
I think I was in dms with them when we did that.
ornate slate
Yes you mentioned something about going into a VC with them.
That would mean the integrity check is in fact done then.
That leaves us with just DDU and fresh install of the drivers.
deft mural
Sorry y’all I passed out last night- I did uninstall and reinstall the drivers through windows before I made the post. But once again through windows
My only issue with that is I don’t get why it hasn’t been happening the whole time I’ve had the pc- I just don’t get what fixes it last time
ornate slate
Use DDU this time and then do a fresh install of drivers.
deft mural
Started popping up when I ran safe mode- relevant?
Now should I go through the steps yesterday of downloading the driver from and?
@ornate slate @vital kayak
@onyx wasp
vital kayak
Now should I go through the steps yesterday of downloading the driver from and?
Your gpu is amd yeah?
deft mural
Yup
vital kayak
Just use amd software to get the drivers
deft mural
Didn’t work
onyx wasp
Didn’t work
Please type "Advanced System Settings" in search you can see the options "Startup and recovery" click on it then there is section called "system failure" u have to uncheck auto restart option.
deft mural
Oh I see
onyx wasp
then there is section called "system failure" u have to uncheck auto restart option.
deft mural
Will that do anything to computer if there is a failure?
onyx wasp
in case of system failure windows will not restart. It will make sure weather it is os issue or hardware
onyx wasp
it restarted
onyx wasp
Screen shut off first time I tried for it
open again and see if it unchecked
deft mural
Yeah it’s still unchecked
onyx wasp
okay
now again try to reproudce the problem. Keep in my if your pc still restarts then we might be facing some hardware issue
deft mural
xt but yes
deft mural
I have a membership through Best Buy and didn’t realize they troubleshoot software remotely so I’m on call with them now
Maybe they have better tools?🙏
But that part is “free”
vital kayak
Doubt it but it’s always good to try
ornate slate
Could still be the PSU ngl
vital kayak
Yeah
ornate slate
I would recommend testing the graphics card in another system first
Or just grabbing a new unit from a local hardware store and using the return policy if it doesnt solve the issue.
I've seen RM850x fail in a few threads already so I would not be surprised if that's the case here as well.
vital kayak
If you need a new psu get a Deepcool pq1000m if you want the extra wattage.
The pci-e cables are a bit ugly but they are really good for the price
But I’m pretty sure your current psu would still be under warranty
Since I’m assuming you got it when you built this system
So you should be able to get a new one of the same model via RMA
If it’s the psu
terse moon
does the memory clock freq match the rating of the memory modules?
cause memory modules can be rated for a lower frequency
and then be unstable if you run them any higher
vital kayak
In the bios it says xmp 1
Yeah that would be it’s max rated speed
deft mural
So I’m fine then?
vital kayak
Yeah
vital kayak
👍
deft mural
They’ll probably say it’s fine
Although it is starting to work better-like dramatically
I don’t know wtf is up with this system
steep gulch
The really random crashes are usually of the electrical kind. Caused by one of the three levels you have. First is voltage from the grid, second is your psu, third is the motherboard vrm (voltage regulation module). The last two are to guard your system from grid fluctuations that happen all the time. If they fail, you get voltage dips and spikes and they usually lead to crashes because the gates on the cpu fail to open and close on time, the logic faults and it's a crash.
onyx wasp
The really random crashes are usually of the electrical kind. Caused by one of t...
It can be anything! I was facing the same issue and it turns out I have to set my aio pump to DC
terse moon
Where would I even check that
If you bought the sticks, check the product name
If you still have the box read it off the box
terse moon
The really random crashes are usually of the electrical kind. Caused by one of t...
Therere a million reasons to why the system resets
Most of them non power related
deft mural
I really don’t understand what’s up with it- it’s random but predictable. At this point it has been running perfect for a few hours. It seems to have just stopped doing it again and while that’s a good thing I just can’t figure out the issue.