#Pc randomly restarts after new gpu

1 messages · Page 1 of 1 (latest)

wild ledge
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I recently have got a new gpu, I installed it, got the right drivers, played a few hours of games and then my computer just restarted, it’s happened another time since, the first time was right after a game, the second was right before

Any ideas what’s wrong?

worldly falcon
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damn

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plugged in right?

wild ledge
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My gpu?

worldly falcon
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yes

wild ledge
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Yes, lol

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It was running great before it restarted

worldly falcon
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oh

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idk

harsh yarrow
wild ledge
harsh yarrow
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Finally someone who actually knows what full system specs are, thank you!

wild ledge
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I did check it all in pcpartpicker before purchasing the new gpu, and it had plenty extra power

wild ledge
harsh yarrow
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Yeah I know 750W is more than enough

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Could you humor us and try just replugging the power connector into the graphics card?

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That way we're 100% sure it's actually seated in fully.

wild ledge
harsh yarrow
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Hmm

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Okay, let's try putting a load on the graphics card to see if it's actually caused by it

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Something like furmark should work well.

wild ledge
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Is that free?

harsh yarrow
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Yeah it's free

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Can be found on guru3D website

wild ledge
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I did use a benchmark software and couldn’t get it to happen again after the first restart

harsh yarrow
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If the thermals look good and the system doesn't immediately shut off, we know it's not the graphics card.

wild ledge
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Starting mc pc up, will doenlaod it now

harsh yarrow
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great, let me know how it goes

wild ledge
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Was using heaven benchmark 4.0 before btw, don’t remember the exact results tho

harsh yarrow
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Hmm... That's curious

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Perhaps it just wasn't enough to push it over the edge.

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Another culprit I can think of is that the CPU might be overheating.

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So we'll approach that theory after we've eliminated the graphics card.

wild ledge
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What download do I do for furmark?

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It’s got Germany of Netherlands?

harsh yarrow
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Both work, it's just the file server

wild ledge
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That make sense

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Lol

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what settings should i do?

harsh yarrow
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The preset itself doesn't really matter in this case, just click the GPU stress test

wild ledge
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Running it now

harsh yarrow
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Alright

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How is it looking so far?

wild ledge
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60 degrees c

harsh yarrow
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nice and cool then

wild ledge
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96% usage

harsh yarrow
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Yeah that should be more than enough usage for this test

wild ledge
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How long does it go for?

harsh yarrow
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It basically goes for infinitely, I think we can call it quits in about 5-10 minutes

wild ledge
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O ok

harsh yarrow
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Because realistically we're now making the card draw about as much power as it would, if that was the issue we would know

wild ledge
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Yeah

wild ledge
harsh yarrow
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That's good, drivers shouldn't be the issue here then

wild ledge
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Ok

harsh yarrow
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Yeah I think that's about enough... How do the thermals look now?

wild ledge
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65

wild ledge
harsh yarrow
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Might as well, I don't think it's the graphics card

wild ledge
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alright

harsh yarrow
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I guess we gotta look at that CPU next then

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I typically use this to monitor CPU thermals

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Once you get it on your system, I want you to take a look at the thermals immediately so we can get a baseline.

wild ledge
harsh yarrow
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idle temps look normal

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so we gotta run a CPU stress test then

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You could either play something CPU heavy or you could run Prime95

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choose one

wild ledge
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is prime95 free?

harsh yarrow
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yeah it is

wild ledge
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downloadibg tgar

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that

harsh yarrow
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alr

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Prime95 will make the CPU run hotter than what you would see in real world applications

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so if the thermals are a bit on the toasty side, it means that the system is doing just fine

wild ledge
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Sorry I gotta go for like 5 mins, then I’ll run it

harsh yarrow
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right

wild ledge
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Sorry

harsh yarrow
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Well I mean if you gotta take a piss then do it

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I'm not expecting people to glue their faces onto their monitors :P

wild ledge
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do i just run it

harsh yarrow
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After extracting it yeah

wild ledge
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now what do i do

harsh yarrow
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If the stress test is running, open up the core temp on the side and look at the thermals

wild ledge
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just press ok?

harsh yarrow
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Yup

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What are the thermals like?

wild ledge
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At 58, went up to 68 briefly tho

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72w of power

harsh yarrow
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Okay... That complicates things

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Keep running the test for now

wild ledge
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Alright

harsh yarrow
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Are the thermals going up at all?

wild ledge
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Is back down to 58 now tho

harsh yarrow
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Right... I think it's safe to halt the test now

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Well this is just great

wild ledge
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How do I do that

harsh yarrow
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This is a bit annoying

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CPU theory went out the window

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All this just falls back to that power feed issue I was talking about earlier.

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We could of course check everything on the driver side.

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But I'm beginning to think there's just something wrong with the PSU.

wild ledge
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o

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thats fun

harsh yarrow
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So... Wanna play around with drivers a lot or do you want to jump straight to ruling out the PSU?

wild ledge
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your choice

harsh yarrow
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Okay let's do a quick rapid fire Q&A so we can figure out what we need to do.

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First off, are you running the latest version of Windows?

wild ledge
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windows 10, and yes

harsh yarrow
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Yes or no will do, gonna do this quickly

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Did you install the latest B350 chipset drivers?

wild ledge
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ok

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the what

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no

harsh yarrow
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okay, gonna check that

wild ledge
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like bios?

sour cargo
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No

harsh yarrow
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did you update the BIOS?

sour cargo
wild ledge
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no

harsh yarrow
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okay

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Did you try doing another DDU when the problem first appeared?

wild ledge
harsh yarrow
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Okay I guess those are the things we gotta do then

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Let's start with the chipset drivers.

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Download and install this

wild ledge
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Download Not Complete
Article Number
Download-Incomplete
Review the guide below for solutions to download your file

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where do i fine it

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find

harsh yarrow
wild ledge
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alright its downloaded

harsh yarrow
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yup, go ahead and install them

wild ledge
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all of those?

Screenshot_61.png
harsh yarrow
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yup

wild ledge
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It’s just restarting

harsh yarrow
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okay

wild ledge
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Alt it’s back

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Alright*

sour cargo
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Basically try to replicate the issue unless you want to ddu as well

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Which isn’t a bad choice..

harsh yarrow
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I suppose we should update the BIOS next then

wild ledge
wild ledge
harsh yarrow
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ROG STRIX B350-F GAMING correct?

wild ledge
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yes

sour cargo
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Most of the times when I see people have the random cut off issues

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It’s either loose gpu cable/extenders/riser cable

harsh yarrow
# wild ledge yes

https://rog.asus.com/us/motherboards/rog-strix/rog-strix-b350-f-gaming-model/helpdesk_bios/

ROG STRIX B350-F GAMING | Motherboards | ROG United States

Experience next-level performance with the ROG STRIX B350-F GAMING, powered by AMD® Ryzen™ AM4 processors. Unlock your system’s full potential with 5-Way Optimization featuring SafeSlot and Fan Xpert 4 while personalizing your build with AURA Sync RGB lighting. Integrated NVMe M.2, gigabit LAN and USB 3.1 deliver maximum connectivity speeds.

sour cargo
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When temps aren’t at play anyway

wild ledge
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havent updated bios before

sour cargo
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Asus has a pretty short guide on YouTube

harsh yarrow
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Once you've downloaded it, you would open it up and there's a CAP file inside

wild ledge
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yes

harsh yarrow
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Assuming we're going to do this with Asus ez flash, you would take that file and move it into a USB stick

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You would then connect that USB stick to the rear IO of your motherboard

wild ledge
harsh yarrow
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Then turn off your system, turn it on and immediately start hitting F2 or Del until you enter bios

harsh yarrow
wild ledge
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11s brb

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alright

wild ledge
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any

harsh yarrow
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Yeah

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Just make sure it's connected into the mobo

wild ledge
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In bios

harsh yarrow
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can you send me a pic so I know what you're seeing?

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BIOS is a bit different from mobo to mobo

wild ledge
harsh yarrow
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Click tool

wild ledge
harsh yarrow
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Select EZ flash utility

wild ledge
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Yep

harsh yarrow
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Yes select that file you see

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That ROG-STRIX-Whatever

wild ledge
harsh yarrow
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Click yes

wild ledge
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Again?

harsh yarrow
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Yup

wild ledge
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Assumed so

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Again?

harsh yarrow
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Yes

wild ledge
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This scares me

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Did it

harsh yarrow
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Everything is going as it should

wild ledge
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Processing

harsh yarrow
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Yup it's now installing the bios update

wild ledge
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I may have done this when I got my new cpu actually

harsh yarrow
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What ever you do now, do not turn the system off

wild ledge
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Can’t remember

harsh yarrow
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Since 5600X doesn't run on B350 out of the box

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Not until a BIOS update made it compatible

wild ledge
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Cause I got the system of a friend with an older cpu and 1060 3gb, been upgrading since

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Yeah, I upgraded cpu a year ago, so can’t really remember

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I was planning on going through and upgrading the bios if no1 replied here, but was just scared to do so

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It’s done

harsh yarrow
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Great, I guess you can then return to Windows and proceed with another DDU

wild ledge
wild ledge
harsh yarrow
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Hit F1

wild ledge
harsh yarrow
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I see that the BIOS update also reset your DOCP, might as well enable that

wild ledge
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What’s that

harsh yarrow
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in the BIOS I mean

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Makes your RAM run at the rated speed

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right now it's locked at 2133 as you can see

wild ledge
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Oh Yeha xmp?

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Where would that be

harsh yarrow
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Yeah

wild ledge
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I did it at some point but can’t rly remember

harsh yarrow
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Open the EZ mode

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It should be right there

wild ledge
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Like that?

IMG_0790.jpg
harsh yarrow
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Yeah

wild ledge
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Now just boot normally?

harsh yarrow
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Actually wait

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I just noticed you have a mixed kit of RAM

wild ledge
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Oh

harsh yarrow
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Better leave that disabled then

wild ledge
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Alright

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Planning on upgrading that soon anyway

harsh yarrow
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Yeah, just boot normally then.

wild ledge
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Ok

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I’m in

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What you want me to do now?

harsh yarrow
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Run DDU and then download and install the latest drivers for the graphics card

wild ledge
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I’m right to remove the usb?

harsh yarrow
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Yeah

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No need for that any longer

wild ledge
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Clean and restart?

harsh yarrow
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Yeah

wild ledge
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Getting drivers now

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Express or custom?

wild ledge
harsh yarrow
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Express is fine

wild ledge
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Alright

harsh yarrow
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There's really not much point in doing a custom install when you're going to install the whole driver package anyways

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would just slow down the whole installation process

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I guess you're done with the driver installation now?

wild ledge
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Done

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Yes

harsh yarrow
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Well...

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There's one more thing I could think of, I doubt it's going to be super important but.

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You could run command prompt as admin and run sfc /scannow

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It will check for system integrity violations and solve them if it finds any

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But other than that we've done literally everything on the driver side of things

wild ledge
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Alright

harsh yarrow
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So if the problem presists...

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Then it can only be a hardware issue

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And at this point the PSU seems like a likely culprit

wild ledge
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Ok

harsh yarrow
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Yeah so, keep using the system as usual and let us know how it goes

wild ledge
harsh yarrow
wild ledge
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Ok

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Thanks for the help, I’ll lyk if the problem continues

harsh yarrow
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Alright

wild ledge
harsh yarrow
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You may need to use the system for a bit longer to know for sure