system reset after gpu upgrade

[hushed mauve]

I upgraded my wife’s GPU from an RX 580 to an RX 5700 XT so she could play BG3. System currently has a Ryzen 5 3600, Seasonic Focus GM-850 PSU, all connected to an Asus TUF X570-Plus mobo. After upgrading the GPU, games will not run more than about 20 seconds before the whole system reboots suddenly. Is it time to replace the PSU with a 1000W?

[unreal flume]

Is this like a hard shut down, or does the “shutting down” screen show up

[blazing bison]

It is not a not enough wattage problem

I’m running a rm750e and a 6950 xt with a 7700x

You don’t need 1000 watts

It might be an ssd problem

Is it running on an hdd?

Or how old is the psu?

Try redownloading drivers

Could be a bad driver

[unreal flume]

That’s what I was thinking too

[unreal flume]

And do a clean install, especially because it’s a different gpu

[hushed mauve]

it's a hard shutdown

[hushed mauve]

The OS is running on an m.2 SSD and the games are being run from a 2.5 WD SSD

[hushed mauve]

I ordered the PSU 3 years ago

[hushed mauve]

I ran DDU in safemode to clean up all display drivers and then ran Windows updates and then ran AMD's driver installer (the full installer). I also updated the BIOS of the mobo. it had a rather old BIOS version

The GPU is the ASRock Challenger Radeon RX 5700 XT. Does this change the requirement for a new 1000w PSU?

[blazing bison]

You might’ve double installed drivers

Look up how to clean out your drivers and reinstall them

Cus windows installed the 580 driver then installed the 5700 xt driver and I guess the game doesn’t know what gpu it’s working with or something and it just breaks

That happened to me when I was using an igpu a bit before I got a designated gpu

[hushed mauve]

I did used Display Driver Uninstaller after removing the RX 580, though

[blazing bison]

Huh

[hushed mauve]

So something new. I moved the GPU to the top PCIe x16 slot, did a DDU clean, rebooted and reinstalled the minimum install of the latest amd driver option. I was able to play Valorant for about 5 minutes before the right screen went completely green, the left went black and then the system hard rebooted

While playing, I had system metrics up on iCue and never saw the gpu fans kick in

[unreal flume]

Gpu dead?

Or dying, more accurately

[cobalt forge]

Possibly a gpu issue

If you have the old gpu still or a higher end gpu from another system chuck it in and install new drivers. If all seems way you may have a defective unit

[hushed mauve]

I ordered it from NewEgg as an open box item, so it's practically brand new

[cobalt forge]

Good chance it’s dead

Newegg has had a lot of shotty products in the past thatve been open box

[hushed mauve]

that sucks