Black screen and a spinning cursor when booting into windows

[zinc fiber]

After shutting down my laptop yesterday, this morning I turned it back on, went through the bootsplash but it’s not entering into windows desktop/lock screen.

Just giving me black screen and cursor’s constantly spinning and resetting it’s position to the middle of the screen.

I tried pressing Ctrl+Alt+Delete/Ctrl+Shift+Esc to open task manager but it couldn’t even bring up the menu.
Anyone know how to fix it?

[plush barn]

try getting the pc into startup recovery by turning it off when it gets to the windows loading screen and see if it helps any

worst comes to worst you may need a reinstall

[zinc fiber]

Tried to let it do startup repair, it doesn’t work

[zinc fiber]

Is it possible if I connect the SSD into another pc so I can take the files out first before I reinstall windows

[plush barn]

you could try getting to advanced startup options(not sure if windows 10 supports this) by pressing f8 on boot and trying safe mode

and yes you should be able to pull your files that way

[zinc fiber]

Still got the same black screen

[zinc fiber]

Alright I think ill do that

[plush barn]

yeah i dont think windows 10 supports it anymore

do you have a windows 10 usb?

[zinc fiber]

My friend have one so I’m gonna borrow it from him

cuz I don’t have a pendrive

[plush barn]

in the recovery did it give you advanced repair options?

[zinc fiber]

Ye

[plush barn]

you should be able to get a command prompt from there

and you can use this command to start up to advanced startup options: ```
shutdown /r /o /f /t 00

from there try safe mode and see if it still works

if so you can start looking into drivers and other things that may have broken it

you can also choose safe mode with networking in order to get a network connection

[zinc fiber]

In safe mode I got the same issue