#PC randomly stops playing audio and "freezes"/becomes unresponsive in taskbar and applications.

1 messages · Page 1 of 1 (latest)

void violet
#

The issue:
As the title says, my PC randomly becomes unresponsive and all audio stops playing, taskbar isn't working and videos on for example YouTube stops loading. My mouse still works and if I'm playing a game I can still interact with the game in most cases but trying to save will cause that save file to corrupt in some games and trying to shutdown the computer by pressing the physical power button just causes it to forever try to shutdown. Whenever this issue occurs I always just hold down the physical power button to force a shutdown and then power on the PC again. Looking at event viewer tells me Event ID 41, source: Kernel-Power, task category (63), but I suspect this is from me forcing a shutdown and not windows reporting the issue.

What I've tried:
I've googled a bit on my issue and tried various different solutions from closing Discord (as instructed by an article with the same issue), updating windows/drivers, disabling any unnecessary startup programs, updating BIOS, upgrading PSU.

PC Specs:
OS: Windows 11 Pro 22H2
CPU: Ryzen 5 5600x
Motherboard: ASUS ROG Strix B550-F
RAM: 32GB Corsair Vengeance White RGB 3200MHz CL16
GPU: Gigabyte RTX 2080
PSU: ASUS ROG Strix 650W Gold
SSD 1: 1TB M.2 Kingston A2000
SSD 2: 500GB Crucial P1 CT500P1SSD8

nimble berry
#

is this a short period of stutter and then goes back to normal or do you have to restart the computer to fix it?

#

there is an issue with ryzen chips where it will stutter for a short amount of time

#

updating the motherboard chipset drivers and or bios fixes the issue

void violet
#

I've tried updating bios and chipset but still happens

nimble berry
#

what does event viewer say about the issue?

void violet
#

Always Event ID 41, source: Kernel-Power but the description of that event id is "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." so it's most likely not from the issue and is from me turning the computer off via the power button

nimble berry
#

send a screenshot here of the error

#

oh nvm

#

kernel power 41 is a psu issue

void violet
nimble berry
#

get a new power supply, it will fix the issue

void violet
#

I have upgraded the PSU but it still happens

nimble berry
#

what psu do you have?

void violet
#

PSU: ASUS ROG Strix 650W Gold

#

Don't think the event ID is caused by the issue though as I think it's from me manually holding the power button to turn off the computer

nimble berry
#

why dont you use shut down to turn off the computer?

void violet
#

because doing so will cause it to get stuck in "shutting down" loop and never actually shutting down

nimble berry
#

whatever is not causing it to shutdown might have an affect on why you are stuttering alot

#

can you sort by error instead of critical? and screenshot that?

void violet
#

is there a way that I can search by both critical and error? Maybe that way we can see if theres a correlation between error logs and critical logs

#

nvm found where you can see both critical and error

void violet
#

Just happened again, had no heavy program or game open just happened when it was idling

nimble berry
void violet
#

yeah