WHEA Fatal Hardware Error 1 | Linus Tech Tips | Page 1

modern tapir Mar 3, 2023, 9:11 PM

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I changed from ryzen 5 3600 to ryzen 7 5800x and get random crashes about once a month
any idea how to narrow it down

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it leaves no blue screens, just instantly reboots
nothing in event log, only after the system launches I get a whea fatal hardware error 1 log and kernel power 41

warm sand Mar 3, 2023, 9:20 PM

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It could be the old drivers for the 3000 series CPU that is causing it. try removing all drivers for CPU, and installing drivers for the new CPU.

modern tapir Mar 3, 2023, 9:22 PM

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I tried everything

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newest bios, newest chipset drivers everything

sly meadow Mar 3, 2023, 9:26 PM

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eventviewer has nothing?

modern tapir Mar 3, 2023, 9:26 PM

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nothing

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it just happened twice in 20 minutes

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weird

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it usually happened once a month

sly meadow Mar 3, 2023, 9:26 PM

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try a memtest

modern tapir Mar 3, 2023, 9:26 PM

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memtest went fine

sly meadow Mar 3, 2023, 9:26 PM

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did you do it 4 times?

warm sand Mar 3, 2023, 9:26 PM

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Have you looked at device manager and try to find any conflicts?

sly meadow Mar 3, 2023, 9:26 PM

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as in 4 passes?

autumn igloo Mar 3, 2023, 9:26 PM

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which mobo are u using?

modern tapir Mar 3, 2023, 9:27 PM

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I tried more extreme ram testing than memtest

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b450 steel legend

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I noticed on the internet that a lot of people have this issue with: asrock mobo, WD drives, changing ryzen cpu recently

autumn igloo Mar 3, 2023, 9:27 PM

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assuming u already updated the bios, can u check if there's a new one tho?

modern tapir Mar 3, 2023, 9:27 PM

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and I did all of these

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there isnt new one

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but the one and always connecting factor is changing ryzen cpu recently

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what is weird it just happened twice in 20 minutes

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under the same circumstances of me playing the same game

warm sand Mar 3, 2023, 9:28 PM

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in device manager, have you tried uninstalling drivers for the CPU, then letting the system reinstall drivers automatically?

modern tapir Mar 3, 2023, 9:28 PM

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so I hope that piece of hardware breaks down and fails so I can see what it is

autumn igloo Mar 3, 2023, 9:28 PM

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probs just hardware conflict then imo, unless those manufacturers provide updates it might just be an issue u will have to live with

modern tapir Mar 3, 2023, 9:28 PM

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warm sand in device manager, have you tried uninstalling drivers for the CPU, then letting...

as I said all drivers are fresh

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I did a stress test 100% gpu 100% cpu 100% ram usage

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nothing happened

warm sand Mar 3, 2023, 9:32 PM

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modern tapir as I said all drivers are fresh

You have not said before that you have refreshed the drivers. so don't bit the hands that are trying to help you.

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Look, settle down. I know how frustrating this can be.

Other than CPU, and power, what is installed into the motherboard?

modern tapir Mar 3, 2023, 9:35 PM

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?

warm sand Mar 3, 2023, 9:35 PM

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Like PCIe card, M.2 drives.

modern tapir Mar 3, 2023, 9:36 PM

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2 m.2 drives 1 sata 1 pcie

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1 hdd

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1 sshd

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1 ssd

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3060ti

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4x 8gb ram

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5 fans

warm sand Mar 3, 2023, 9:41 PM

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Have you got a spare GPU?

modern tapir Mar 3, 2023, 9:41 PM

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I do, its not gpu

warm sand Mar 3, 2023, 9:42 PM

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it's not a GPU???

modern tapir Mar 3, 2023, 9:42 PM

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its not gpu fault.

sly meadow Mar 3, 2023, 9:45 PM

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Did you do XMP?

modern tapir Mar 3, 2023, 9:45 PM

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yes

sly meadow Mar 3, 2023, 9:45 PM

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tried disabling it for a while?

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and see if it runs more stable?

modern tapir Mar 3, 2023, 9:46 PM

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it doesnt matter if I run it at xmp or at my maxed custom OC it keeps the same crash intervals

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I didnt try disabling XMP because that would make my pc unusable

sly meadow Mar 3, 2023, 9:46 PM

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That... makes no sense

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XMP is basically an overclock on your Ram.

modern tapir Mar 3, 2023, 9:47 PM

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I lose a lot of fps and system is slow without it

warm sand Mar 3, 2023, 9:47 PM

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but does the crash happen without XMP?

modern tapir Mar 3, 2023, 9:48 PM

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I'm not a masochist to run it without xmp for a month

sly meadow Mar 3, 2023, 9:48 PM

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Exactly... makes me also wonder and also how about randomly look into the event viewer? and show us whats happening in there?

modern tapir Mar 3, 2023, 9:48 PM

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but it was fine with XMP on forever until I changed my cpu

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there is nothing in event viewer

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literally nothing

sly meadow Mar 3, 2023, 9:48 PM

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There is always something in the event viewer

modern tapir Mar 3, 2023, 9:48 PM

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it only shows kernel power 41 and whea fatal hardware error 1 after it crashes

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nothing else

sly meadow Mar 3, 2023, 9:49 PM

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thats information!

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show us

modern tapir Mar 3, 2023, 9:49 PM

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what is there to show

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that is all the information it has

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both of these errors just say that they happened

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but not why

sly meadow Mar 3, 2023, 9:49 PM

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it shows me information before and after those events

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like which program was triggering it

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where it comes from

modern tapir Mar 3, 2023, 9:49 PM

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it doesnt

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whea is reported by DPS

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as always

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kernel power

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nothing

sly meadow Mar 3, 2023, 9:50 PM

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no no this one the other lines

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for example? 🙂

modern tapir Mar 3, 2023, 9:51 PM

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system power is reported by system, whea by DPS

sly meadow Mar 3, 2023, 9:51 PM

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this shows me windows update fails.

modern tapir Mar 3, 2023, 9:51 PM

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nothing like that

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crash happened at ~22:25:10

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actually even earlier

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system booted at 22:25:06

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after crash

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so ~22:25:00

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no info before crash

warm sand Mar 3, 2023, 9:57 PM

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Have overclocked the CPU?

modern tapir Mar 3, 2023, 9:57 PM

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no

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pbo is on probably by default

warm sand Mar 3, 2023, 10:00 PM

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I have been searching information. there are 2 possibilities. there is a driver issue, or the 5800x draws too much power for that Motherboard.

modern tapir Mar 3, 2023, 10:01 PM

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asrock says it should not have a problem with 5000 series

warm sand Mar 3, 2023, 10:04 PM

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AsRock states on their website that that MoBo is rated to 105W CPU. the 5800x is a 105W CPU. you are at that MoBo's limit with THAT CPU.

sly meadow Mar 3, 2023, 10:04 PM

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Yeah but the overal power could be to high 🤔

modern tapir Mar 3, 2023, 10:05 PM

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where does it say that 105 is max

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I cant find it

warm sand Mar 3, 2023, 10:05 PM

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https://www.asrock.com/mb/amd/b450 steel legend/index.asp

ASRock B450 Steel Legend

Supports AMD AM4 Socket Ryzen™ 2000, 3000, 4000 G-Series, 5000 and 5000 G-Series Desktop Processors; Supports DDR4 3533+ (OC); 2 PCIe 3.0 x16, 4 PCIe 2.0 x1; AMD Quad CrossFireX™; Graphics Output: DisplayPort, HDMI; 7.1 CH HD Audio (Realtek ALC892/897 Audio Codec); 6 SATA3, 1 Ultra M.2 (PCIe Gen3 x4), 1 M.2 (PCIe Gen3 x2 & SATA3); 2 USB 3.2 Gen2...

modern tapir Mar 3, 2023, 10:05 PM

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when I search for 105 there, no results

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warm sand Mar 3, 2023, 10:06 PM

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look at the 5 in the red circle, and read what is said.

modern tapir Mar 3, 2023, 10:07 PM

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what red circle

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that is for water cooling lol

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linuth

sly meadow Mar 3, 2023, 10:10 PM

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Other people just suggest adding a little bit of voltage to the CPU 🤔

modern tapir Mar 3, 2023, 10:11 PM

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my power draw maxed out at

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127,52W cpu

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200W gpu

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cpu voltages

sly meadow Mar 3, 2023, 10:14 PM

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Max safe is : https://linustechtips.com/topic/1316226-maximum-safe-24-7-voltage-for-ryzen-5800x/#:~:text=1.35V is the widely,at around 1.3-1.325V.

so you could just add it to 1.29 or 1.30 and see if it runs more stable 🤔

Linus Tech Tips

Maximum safe 24-7 voltage for Ryzen 5800X

So I have a rather exotic / high-end setup here I'll be building / upgrading. I'll be going from Ryzen 5 2600 + X370 Taichi -> Ryzen 5800X CPU + MSI Prestige X570 Creation. For cooling I currently have a custom water loop with 2 pumps, 4 radiators (totaling 1320mm of rad space), 15 fans and an...

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got the feeling your 5800X is not running stable at all

modern tapir Mar 3, 2023, 10:14 PM

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idk

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it can run at full usage for hours

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these crashes are random af

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usually once a month

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its first time they happened in 1 day

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previous fastest record was like 6 days

sly meadow Mar 3, 2023, 10:15 PM

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so basically only happened since you changed your processor?

modern tapir Mar 3, 2023, 10:15 PM

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yea

sly meadow Mar 3, 2023, 10:15 PM

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processor to blame

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RMA it and get a new one.

modern tapir Mar 3, 2023, 10:15 PM

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thats what I thought but

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why would cpu fail so rarely but work under max usage for so long without issues

sly meadow Mar 3, 2023, 10:17 PM

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Well you can always try a
Stress test,
prime95 test,
Furmark .
Memtest86?

modern tapir Mar 3, 2023, 10:17 PM

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did all

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no issues

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all whea loggers

sly meadow Mar 3, 2023, 10:17 PM

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So, when ruled out all, can still be cache on the memory 🤷‍♂️

modern tapir Mar 3, 2023, 10:18 PM

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I got cpu in august

sly meadow Mar 3, 2023, 10:18 PM

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last check of latest bios?

modern tapir Mar 3, 2023, 10:18 PM

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I do everyday

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4.60 is newest

sly meadow Mar 3, 2023, 10:19 PM

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Either processor is bad, or your motherboard went wonkers.

modern tapir Mar 3, 2023, 10:19 PM

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it was released exactly a month before crashes 🤔

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I could downgrade to 4.20 maybe

sly meadow Mar 3, 2023, 10:19 PM

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Try , can't hurt.

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latest not always the greatest

modern tapir Mar 3, 2023, 10:38 PM

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my PBO was set to advanced with all on auto instead of enabled

sly meadow Mar 3, 2023, 10:38 PM

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what is PBO?

modern tapir Mar 3, 2023, 10:38 PM

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auto cpu oc

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by amd

sly meadow Mar 3, 2023, 10:38 PM

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ah ... got it

modern tapir Mar 3, 2023, 10:38 PM

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without it ryzen works like shit

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advanced was giving it limits of motherboard

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I switched to enabled which will use limits of cpu

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will get back here in a month lol

modern tapir Mar 19, 2023, 2:22 PM

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still happens

modern tapir Mar 19, 2023, 2:23 PM

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modern tapir

to all of these crashes it happened today too

sly meadow Mar 19, 2023, 3:35 PM

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ok so show me the logs!

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Give me more data to work with 😮

modern tapir Mar 19, 2023, 3:38 PM

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dude

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there are no

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logs

sly meadow Mar 19, 2023, 3:38 PM

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no event view logs?

modern tapir Mar 19, 2023, 3:38 PM

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nothing new

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everything looks the same

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kernel power 41, whea event id 1

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raw error data looks almost identical

sly meadow Mar 19, 2023, 3:39 PM

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oh definitly PSU, issue

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need a better PSU

modern tapir Mar 19, 2023, 3:39 PM

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why would it be a psu issue

sly meadow Mar 19, 2023, 3:39 PM

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you dont want to argue this again

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just get a better PSU or get to a shop and get it diagnosed

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if you want to be sure.

modern tapir Mar 19, 2023, 3:39 PM

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I checked psu voltages, they are fine even under 100% load on all components

sly meadow Mar 19, 2023, 3:40 PM

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after a while you have to put down your foot and say enough is enough . and get a second opinion.

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Noted, done arguing.

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get a second opinion

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not from here.

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But from a PC shop

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they can swap components and tell you the complete answer.

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I cannot work with Hypotheticals and arguments which do not further the issue.

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so get yourself out there and go to a shop

modern tapir Mar 19, 2023, 3:41 PM

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maybe you dont have enough knowledge to do so.

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and shops wont test it because its too rare

sly meadow Mar 19, 2023, 3:41 PM

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No, you do not have enough components to work with

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Or want to work with

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so go to a shop!

modern tapir Mar 19, 2023, 3:41 PM

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KEKW

sly meadow Mar 19, 2023, 3:41 PM

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Basically you have a pc with ISSUES

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not me 😄

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KEKW

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good we can have a laugh about it.

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PC shops have a diagnostic fees and can pinpoint the issue.
This service is free, and Im done with this topic 🙂 .

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I have to go by what you tell me, and have to trust you have done everything in your power, to fix your PC.

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And I am just a soundboard, reflecting what you say , in hopes you can fix it.

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So get of your lazy butt and go to the shop!

modern tapir Mar 19, 2023, 3:44 PM

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shops wont fix this.

sly meadow Mar 19, 2023, 3:44 PM

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modern tapir shops wont fix this.

They do.

modern tapir Mar 19, 2023, 3:44 PM

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No they wont

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none of them will even attempt to try to diagnose a issue that happens once a month

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all I asked just want me to buy new component from them instantly

sly meadow Mar 19, 2023, 3:50 PM

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go to a better shop 🤷‍♂️

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if its only the Ryzen 5800X causing issues and before it didnt

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could it be just the Ryzen causing you issues?

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RMA it and try again?

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best option you got , if this is the only chance.

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@modern tapir RMA your processor

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could be faulty

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since this is the only chance.

modern tapir Mar 19, 2023, 7:08 PM

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I have wrote a WHEA binary data parser and the whea error contains
MEMORY_ERROR_SECTION
PROCESSOR_GENERIC_ERROR_SECTION
XPF_MCA_SECTION
RECOVERY_INFO_SECTION

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but these sections dont seem to contain any valid data

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MEMORY_ERROR ErrorStatus Type is 3 which isnt defined in the possible values of that error

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bank and device are both 0 same as targetid so no info there

#WHEA Fatal Hardware Error 1