#Corsair RAM instability, want to clear something up

1 messages · Page 1 of 1 (latest)

fast crescent
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Hi there.

I recently had to do a warranty swap from CMW32GX4M2C3200C16 to the CMH32GX4M2E3200C16 at my local distributor. However I am totally unable to get it to be stable at XMP speeds (even loosening timings did not work) They asked me to reach out to corsair instead as they didn't had any other alternatives.

Reaching out to Corsair, the rep is being highly insistent I need to clear bios (even tho I've reset bios to default settings multiple times during testing) I intend to comply and get the battery out ( I run an open loop so removing the CMOS battery is very difficult and I've been using the clear CMOS battery jumper) and test but the rep mentioned something that seems odd/wrong and I would like to get that clarified.

They mentioned to test the sticks with XMP individually and see if it's stable like that and if they're stable individually it mean limitation lies within the motherboard or CPU. From what I know doing it like that just means the RAM is only running in single channel mode and doesn't show as he mentioned the limitation of this being the CPU/Mobo. Would like to clarify if this is a legit way to actually troubleshooting ram incompatibility/stability and if what they're saying actually holds water

rose depot
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just tell them theyre not stable individually and do an rma

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ez solution

fast crescent
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They shouldn;t be spreading mistruths to avoid an exchange in any matter

rose depot
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i mean it sounds fine as a troubleshooting step

tacit hound
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It’s just not the wanted solution as a outcome. as a customer you want it to work with both sticks

fast crescent
# rose depot i mean it sounds fine as a troubleshooting step

Idk if is even a valid step, running at xmp with single stick makes it only 1600 right cause there's no dual channel at all. maybe I'm out of it but I never heard of such a step so me not knowing ram i just wanted to reconfirm with the community if this information is even right if it is then I'll make a note of it for future cases

tall cedar
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" Would like to clarify if this is a legit way to actually troubleshooting ram incompatibility/stability and if what they're saying actually holds water" That's a complete party line from the Corsair tech support to limit their liability.

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They market and sell the ram as pairs, and they should therefore function as a pair.

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But also, it's a legit troubleshooting step tbh.

rose depot
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3200 mhz means each stick runs at 3200mhz