#RX 5700 Crash Help, tried it all

1 messages · Page 1 of 1 (latest)

hoary mason
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Hello guys, you might be my only hope.
Me and my wife have both a RX 5700 Red Dragon from Powercolor. We will soon upgrade to 7700 or a 3070 or a 6750XT. But in the mean time we wanted to make this 2 cards stay alive till then. But in the last year it has been filled with crashes.

It happens randomly to both of us. I've searched a lot about and tried everything, from up2date stable drivers, to beta. To 2019 drivers.
I've tried clean installs with DDU, undervolt, underclock, not use AMD software and let windows install the driver. But it keeps crashing at random.
The crash is: image freeze but I can still hear the game/discord, but they cant hear me. Or it freezes to main screen black and side monitor green. Both required a system reboot.

What I find weird is that I can run a full benchmark of TimeSpy with no issue, then right after it crashes playing league of legends with 20% GPU usage....

Please help me. https://tenor.com/view/leia-youre-my-only-hope-star-wars-gif-14502241

Tenor
glad wadi
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Did you upgrade your drivers to latest versions ? Also when it happens reset the gpu driver

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Using the Keyboard Shortcut
This is by far the easiest way to reset your graphics drivers. Simply press the Windows Key, plus Shift, Ctrl, an B at the same time. You will hear a beep and your screen will flash quickly. This indicates your graphics drivers have been reset

hoary mason
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Like I said above I tried with both beta and wqhl drivers

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And the reset the reset driver hot keys don't work, the pc doest receive input after the crash until I reboot it

hot salmon
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did you used to overclock the videocard? are the fans fully functional?

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or at any point during your ownership of the card did you overclock the card?

hoary mason
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Also I always use an aggressive fan curve, gpu never goes above 70°C

hot salmon
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over time the extra heat deteriorates the IC's... and in some cases if overclocked too much it can instantly damage the card and it will show artifacts and freezing like you mentioned.

hoary mason
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The thing Is it just break both of them on low demanding games, I played spider man remastered start to finish no breaks

hot salmon
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older cards due to heat damage from normal ussage will begin showing signs of going out by beging to show artifacts and/or freeze.

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your undervolting might be the problem, try using it how the manufacture recommends

hoary mason
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Also did

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To no avail

hot salmon
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also make sure its not dusty

hoary mason
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I also tried not using amd software jus Windows update drivers

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2019 driver

quick palm
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do you have windows 11 and a amd cpu?

hoary mason
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Most up 2 date beta

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Most up 2 date stable

hoary mason
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And the other pc is w11 and 3600x

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The only common part on both pcs is the GPU

quick palm
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well amd cpus have had Micro stuttering issues on win 11

hoary mason
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Both show signs of same issues

hot salmon
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two different pcs doing the same thing around the same time?

hoary mason
hoary mason
quick palm
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have you checked event viewer?

hoary mason
hot salmon
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logs around the time it happened and see if theres a error

quick palm
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well anything that says error or critical or information close to the time when the pc crashed

hot salmon
hoary mason
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same issue

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MSI carbon pro AC with 2600x on one

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and MSI Tomahawk max with 3600x on the other

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the GPU is a Powercolor RX 5700 on both

hot salmon
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when did it start happening to each?

hoary mason
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about a few months ago

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I had the occasional driver crash to desktop

hot salmon
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so 1 month apart? 2 months apart?

hoary mason
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but it was sparse hapenning

hoary mason
hot salmon
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you sure you werent overclocking any thing on the computers?

hoary mason
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nope

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the card run hot by itself, I just UV until it was stable

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almost at purchase

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since the crashes im running it stock

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just a custom curve fan

hot salmon
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but since its happening to 2 different computers it makes it strange

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is it only on a specific game or does it happen on a few different games?

hoary mason
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it happens more on low demanding games like World of Warcraft or league

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it sometimes happens on more demaning games like CP2077, but only on wifes PC

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mine I can run 3dMark for a full benchmark at 100% usage and it takes it like a chamo

hot salmon
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so it doesnt happen on BOTH pc's then?

hoary mason
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champ*

hoary mason
hot salmon
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what was it that you undervolted? the CPU or GPU or both?

hoary mason
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just the GPU

hot salmon
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yea ide say check the logs, if you cant find anything... try resetting one of the PCs BIOS to default stock settings and install windows 10 and see if it does it

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and seriously make sure the pc is dusted out, i know it sounds dumb, but dust buildup can carry static charge and make sensitive micro electronics act funny sometimes

hoary mason
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i keep both of the clean

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and I repast my GPU's once a year

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and once each 2 years for CPU

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always MX-4

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Im not a complete moron thats why it pisses me off not being able to troubleshoot this one

hot salmon
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maybe you put too much paste on and it leaked off to the side and made some parts conductive, ive had that happen before on accident

hoary mason
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it might be, but the past should not be conductive

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and, would it happen on both of them?

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kinda hard to happen

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and it did happen before and after the repaste which is odd

hot salmon
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i was using artic silver back then

hot salmon
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but if thats not your case ide say do what i mentioned above... check the logs, if you cant find anything... try resetting one of the PCs BIOS to default stock settings and install windows 10 and see if it does it

hoary mason
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yeah that will be next step

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im trying to talk to the seller, since the warranty this year was extended to 3 years on EU

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and i bought them in 2020

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to try and RMA them

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fingers crossed

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I will prolly get a 6750XT IF i can replace them now

hot salmon
# hoary mason I will prolly get a 6750XT IF i can replace them now

the possible solution to troubleshoot was just a suggestion, if it still happened it could be something like the memory/cpu/mb... something as simple as power outage on cheap surge protector, i mean freezing is really one of the hardest things to figure out, but since reinstalling win10 and resetting is pretty much free i just suggested it to see what would happen. if it still happens, you can try running prime95 overnight and then memtest to cancel out CPU or memory issues.

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we were kind of assuming it was GPU cause it happens when you play games, but it could easily be memory or cpu related as well, as well as bad PSUs that possibly could get damaged from simple surges or power outages when power comes back online the spike. its always good to get a high quality joule power surge

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had a fridge go out few power outtages ago from a surge

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now i even keep the fridge on a quality surge protector 😂

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you are going to have to go with the process of elimination route to figure it out, above is what i would personally do

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to try and narrow it down

hoary mason
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should the PC crash? or just spit out an error?

glad wadi
# hoary mason

Well memory errors are not good and means broken ram 😦 might just have a broken ram stick on your hand

hoary mason
glad wadi
hoary mason
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but are dif sticks

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about keeping it hot, well we have decent cases, but the sticks have 2 years of 8+ hours of constant use

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so...

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running memtest atm

hoary mason
hot salmon
hoary mason
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the thing is how can a RAM problem

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cause intermittent issues and happening on 2 separate pcs @hot salmon

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But i just got a new stick to test out

glad wadi
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Well that’s hardware for you it can fail randomly, also why guarantees exist

hot salmon
# hoary mason But i just got a new stick to test out

like i said who know what happened, was it used? did someone previously overclock or over volt? maybe just wore out the same by coincidence from regular use? maybe a electricity surge on a cheap power surge protector? could be many factors, point is if they both have errors they are bad, trying to figure out what and why it happened would have to be another detective work u would have to do.

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check the memory manufature to see if its under warratny, alot of ram carries lifetime warranty

hoary mason
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It's not underwarranty

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And pc won't boot with the new stick

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Dram light stays on

hot salmon
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Keep finding sticks till u find a pair that work normal... And leave the stock memory settings

hoary mason
glad wadi
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Does it work without xmp?

hoary mason
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I couldnt disable XMP

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even after disabling it still ram with XMP

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@glad wadi

hot salmon
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Default BIOS settings you should not get any errors, if you do then need a new stick, no way around it