lttstore

[rare bone]

lttstore should make system architecture deskpad

i'd buy that.

[green holly]

Right as I was about to suggest y'all take the conversation to another channel :P

Masterfully done

[rare bone]

I felt the wandering eyes

[hollow spruce]

top one won

despite being ordered 3 days later 😄

LTT one isnt even in the UK yet

idek if its left canada. I just have "acceptance" on the 4th Dec...

in fairness, I paid $50 USD shipping on the other order and its only a vinyl so its very light and not exactly big

just a bit upsetting to see international shipping can actually be very fast. This one was ordered on the 1st, Label created same day, but actually got collected on the 4th. So 6 days from LA - UK

[pallid isle]

all of LTT's shipping sucks

domestic, north american, international

consistently terrible

i guess if everything sucks no one has anything to complain about

[restive vector]

normal for no fedex updates despite shopify estimated an arrival today?

[vestal plinth]

i stayed 1 week without update from UPS

[restive vector]

I mean it’s been over a week

Order was placed on the first

[celest grotto]

Have all of you been informed about UPS charges shipping to EU right before delivery (so after it arrived in your country) or just after it finished the import customs processing according to tracking?

cause mine has just cleared customs apparently

[hollow spruce]

you should get a notice shortly

they might wait until its at the final delivery depot tho

[celest grotto]

just got an email "Your package has completed customs clearance and is on its way.", but nothing about payment...

here's hope that it just goes through and they fixed the customs issues

OOF

nevermind... its here

they want me to pay as much as the order itself was.... what the hell

[green holly]

https://global-lttstore.gorgias.help/en-US/service-alert-unusually-high-customs-fees-1382582

[celest grotto]

Just did it now

but 80% is crazy for customs fees even with weird brokerage fees either way

[bronze sentinel]

what country are you from if you dont mind me asking?

[celest grotto]

germany

they want me to pay 110€ in fees for a 130€ order lmfao

so my package is 100% overdeclared

now to just wait for support, but I do hope I wont have to decline delivery

[hollow spruce]

oh my package is in the UK

the postnl tracking never updated, but throwing the same number into royal mail works so ive been checking that. nothing until just now and its at the national hub

might arrive tomorrow

it doesn't look like customs are gonna get me, praise be

[bronze sentinel]

oh man, hopefully im more lucky than you but my hopes are getting less and less. shipping to germany aswell, but last update is from sunday and there it was still in canada

[hollow spruce]

how much is your order worth?

[celest grotto]

I have another order coming via PostNL and that will probs be fine

they seem to be sending the orders with issues over UPS

just find it odd for the fact that they charge for IOSS when they arent going to deal with it

and then I get hit by way too high import fees and brokerage fees

[hollow spruce]

wait did your first order not come with postnl at all?

[hollow spruce]

I doubt it tbh. the customs form mistakes should be the same

[bronze sentinel]

dunno if you meant me here but this was the total calculation

[hollow spruce]

I could be wrong, i am completely theorising

[celest grotto]

dunno really

[hollow spruce]

hmmmmmm you might get hit. (this is pure speculation) but I think LTT have accidentally done the values in USD instead of CAD

[celest grotto]

yes

at pre-sale pricing too

which is absolutely bonkers

[hollow spruce]

I think this is what they usually do

I don't know why

[bronze sentinel]

hopefully. mine comes with postnl, or atleast thats what the tracking is showing atm. last mile with dhl

[celest grotto]

yeah it makes no sense since you are required to pay more in VAT then

I assume they only do this to be able to claim more insurance money if the package goes missing

no other reason

[hollow spruce]

I got a free keyboard w my wan backpack and had to pay vat on that when it arrived lmfao

because it had a declared value

but it was actually free

[celest grotto]

thats actually insane

[hollow spruce]

its kinda ass but

still a dirt cheap k70 😄

Im not sure if the values were declared pre sale price though

I think the only actual "discount" item was my stubby

i have the box for the package somewhere. I'll see if its written on there

later tho ...

oh shit i forgot i ordered a deskpad

[celest grotto]

I do hope I can refuse the package if I dont get a satisfactory solution

will just call up UPS directly probably

[hollow spruce]

I don't believe that is going to work

it will just get returned to LTT

I have faith they will put this right personally

I'd pay it and get as much documentation as humanly possible from UPS regarding customs

[celest grotto]

I dont see a scenario where LTT refunds me more than the IOSS VAT I prepaid, but I hope I am wrong

since the amount I prepaid is only a 3rd of what UPS wants

here's hope they can fix the customs declaration by dealing with it with UPS

[ornate moon]

I hope its fixed for my second order

[hollow spruce]

I'm glad I didn't spend more 😄

I would have almost certainly got hit

[celest grotto]

this order was just a "I want some clothing merch" type of thing

got the screwdriver in a different order shipped by PostNL along with some other things

[ornate moon]

i wanted a second backpack + an undented water bottle

[hollow spruce]

I just ended up with a Deskpad + free carpio, floatplane hoodie and black scribedriver

i will have to resist the urge to buy orange transparent screwdriver when it comes out

i have a retro one and tbh i don tlike the colour. I only got it because the promo was buy a retro driver, entire order gets free shipping

its okay, but it doesn't look great and it also shows marks super easy. Still love it though

[ornate moon]

Smol

[hollow spruce]

i have no need for another driver but w/e

i have all sizes, full, stubby and precision

[ornate moon]

I have too many

i collected a few

the bit case is actually really cool

[hollow spruce]

all 3 live in my wan backpack that i take to work every day but honestly i basically never use them lol

they are great when i need em though

[ornate moon]

The normal screwdriver i use whenever i need to DIY stuff or build furniture

the precision i'll probably use when i get back into fixing stuff

[slender atlas]

wish I'd gone for another desk pad, upgraded my desk recently and whilst I love the LTX pad I got, it just looks so small now. And they don't have any larger ones in stock after the sale

[languid mulch]

anybody have an order from 11/27 or earlier that hasn't shipped on US store yet?

[green holly]

https://www.reddit.com/r/LinusTechTips/comments/1pr10r5/update_3_high_customs_fees/

[rare agate]

p

[icy nexus]

Is this a suitable use for the commuter bag and long cable ties?

[dire sentinel]

cleared customs and email to pay right after

[hollow spruce]

My package arrived with no fees to pay

Wew

[dire sentinel]

nice

wish I got that luck

[sand swallow]

Any other Australians have a way to track packages that isn’t Wizmo? They absolutely fucking suck with updates.

[hollow spruce]

They're ass. So ass

[sand swallow]

Legitimately one of the worst experiences I’ve ever had.

Last update was on the 7th, “parcel departed terminal”.

I’d love for LTT to move away from them.

[near comet]

I imagine wizmo is one of the cheapest shipping companies available to them which is why they use them to avoid costs for shipping being even higher than they already are

[sand swallow]

I’d happily pay more for shipping through a reputable company if it was an option.

[vestal plinth]

its probably also worse with it being december, specifically christmas is coming up

i live in a relatively small area in my country, where aramex is the more popular courier, they usually operate one small van, they're operating 3 right now for december, and they can barely keep up

[frail wind]

Bruh 11 business day

What in the hell is this delivery time

[cold field]

You guys are all to spoiled by big company shipping.

[hollow spruce]

where to?

11 sounds not unreasonable for international

anyway thankfully got my package. Thought they forgot the scribedriver but it was in there.

Floatplane hoodie is nice - never had an LTT hoodie, the material isn't quite what i expected but its nice

I also thought the colours would be too bright/not my style but its great

[frail wind]

Skills issue, i want a maximum 2 days delivery

[frail wind]

Oh, from BC to QC

[hollow spruce]

oh

thats an oof

mine was 14 days from BC to UK

[frail wind]

Not my problem if your small contractors cannot compete with mega powerhouse like Amazon

facking 15 days shipping from BC to QC same country btw

lmao

And I just got kit by a 2 days delay because of some snow

Lmao

[hollow spruce]

scribedriver is hefty

[frail wind]

Why are you defending incompetence?

For the mystery screwdrivers 🪛 that I picked

I hope they give me a Noctua one

[undone copper]

11 day delivery time is perfectly normal for anyone but amazon

[frail wind]

No it’s not

Same country too

Lmao

[undone copper]

Doesn’t change the fact that they’re likely backlogged from the recent influx of orders, also once it’s shipped ltt has zero control

[frail wind]

This isn’t even LTT fault, it is the sub contractors that they work with it

oh that I’m aware

But they did promised 2 to 6 business days shipping

Too bad their policy knows when to not take accountability and simply ignore any course of actions for late delivery

[undone copper]

estimated 2-6 business days*

[frail wind]

Apparently my order is 11lb

[icy nexus]

What'd you get, a 2.5" tungsten cube?

[icy nexus]

Dang, okay.

Also, what a commuter backpack for $138?

Ah, I see, it's the screwdriver bundle.

[reef tusk]

I think that one and retro is sold out and it’s the ones from LIME

[hollow spruce]

They were definitely trying to blow out the retro and noctua

so I suspect they are long gone now

[vestal plinth]

i wanted to get it, but didnt need he commuter backpack, since i already have something similar size

my order was 8kg lol

[icy nexus]

I got a normal black one, and I ordered within the preshow, so they must've gone quick.

[jade linden]

In that case I hope I get anything but yellow/pink

[merry owl]

got my LTT screwdriver arriving tomorrow 💃

[reef tusk]

I ordered one during lime for a friend on his behalf and he was eyeing my retro if a pink one showed up 🤣

[jade linden]

Seems a little misleading having noctua/retro colors in the store page of the mistery if it wont be any of those

Would be cool to mention the options

[reef tusk]

Im just repeating a rumor

[frail wind]

Rip, I don’t know, maybe a transparent one would do too

[flint lynx]

I got tracking 6 days ago but it doesnt even say picked up, at what point should i take contact with lttstore or is this just normal after black friday?

[sand swallow]

Nah. Spoiled by companies that communicate effectively.

[cold field]

That's a very ignorant take when it is the shipping company doing the communicating.

They've said that shipping prices would go up drastically if they use a different company to do it because they don't have enough volume. They use the company to provide reasonable shipping prices to us. You guys are complaining when their shipping times aren't that bad, because you are used to big companies with way more volume being able to provide shipping at better rates that is faster.

[sand swallow]

None of my complaints are with LTT. None at all.

My gripe is with the lack of communication from Wizmo, which CW have no stake in.

I wish CW would move away from Wizmo, but realistically that isn’t going to happen.

[pine bay]

typo in lttstore email. whoops

(steam instead of stream)

[reef tusk]

I would buy the commuter again to get a steam deck 🤣

[viscid shell]

Normal during the holidays. See this prior response. #lttstore message

[paper mirage]

Weird seeing them sell the Deathadder on the LTT Site.. you'd think they would bundle that with something rather than standalone..

[lunar compass]

Leftovers from BFCM, I believe.

[quartz comet]

A Steam Deck on its own for $200 would be insane lol

[reef tusk]

its around 1k here in NZ so hence why i would have jumped at the opportunity

[celest grotto]

Decided to pay for the import taxes on my ups package since it's supposed to arrive today.... I doubt LTT will ever give me back even half of that. I paid 25€ to LTT and ups charged me 108€ in total, of which 78€ is in import fees, making my package worth like 400€ at 19%, but it was actually 130€

[vestal plinth]

theyll probably give us discount codes, or just free shipping on our next order

which i wouldnt mind since i did wanna order some stuff again

[vague juniper]

I placed an order for 109CAD for BF, was charged something like 37CAD in taxes (I assumed this covered potential import? since shipping was free during BF)

Now UPS wants to charge me $61 (USD) to deliver my package.

Does this seem out of whack to anyone else?

[vestal plinth]

check the value declaration

[celest grotto]

^

my value is whack if the import fees are 78€ without UPS's charge

[vestal plinth]

mine was 735 USD 💀

my order was 360 USD

[celest grotto]

the value of the goods I paid for was like 215 CAD, which ends up being around ~130€. VAT in germany is 19%, so 78€ does not add up. It's more like they declared it 400€

[vestal plinth]

yupppp

[celest grotto]

which even with the pre-sale pricing seems whack

[vestal plinth]

they probably listed market value of the products

[vague juniper]

I can’t even see that…

[vestal plinth]

only thing that makes sense

[celest grotto]

yeah you cant

you can when the package arrives

[golden citrus]

https://old.reddit.com/r/LinusTechTips/comments/1pjlevb/update_on_high_customs_fees/

[celest grotto]

or if you email UPS about it

[celest grotto]

I saw that already

but I am having high doubts about them refunding me 3x the amount I paid them in taxes, unless they make UPS refund me the import fees

[vestal plinth]

we should be getting emails today

[vestal plinth]

its not UPSs fault

[celest grotto]

its not yeah

I know

but UPS was the one who did the taxes and paid for me

[vestal plinth]

its wizmo

from what i understood

[celest grotto]

and I had to pay them now

[vestal plinth]

as i said, more than likely, they'll offer store gift cards/discount codes/free shipping

much easier than cash

[celest grotto]

if that happened idk how happy some people would be

I wouldnt mind it that much

still annoying

[vestal plinth]

they could make 1-2 years expiry

so you'd have time to redeem it

[celest grotto]

I'm hoping another one of my orders doesnt get hit by fees

got the screwdriver and basically all the bit sets and shaft extension

[vestal plinth]

bout the bit sets

i was surprised the percision one comes with a really nice variety

you pretty much have everything you need off the bat

[celest grotto]

basically like the ifixit kits

[vague juniper]

Yeah I aint paying these insane import fees.

61% of the order value (with tax) aint happening….

Waiting for a solution before I part with even more of my devalued currency.

[vestal plinth]

you could pay

and then just submit a ticket

https://old.reddit.com/r/LinusTechTips/comments/1pjlevb/update_on_high_customs_fees/

[ornate moon]

Ups got back to me and gave me my declaration form, it was declared at 514 USD

For a 360 CAD order

[vestal plinth]

you ordered a backpack ?

[vestal plinth]

yeah

they are valuing stuff at market value

[ornate moon]

Indeed, which I know for some countries are a requirement

But not for the most of the EU

[vestal plinth]

very few countries do that i believe

[ornate moon]

It's few odd ones like Switzerland I think

[vestal plinth]

according to ChatGPT

prolly didn't understand my prompt properly though

[ornate moon]

Probably

Anyway just hoping LTT start to refund people soon

[vestal plinth]

they did say we should be getting emails today

[ornate moon]

I'm down by an extra £100 before Christmas

[vestal plinth]

i spent so much this month

passport renewal was like $500

[celest grotto]

isnt the declaration form on the package as well?

I might have to request it from them too if it isnt

[ornate moon]

Sometimes

[celest grotto]

they usually put them into those plastic bags glued to the package

[ornate moon]

Sometimes they get taken off when custom fees are re-evaluated, and don't put the new one on

[vestal plinth]

yeah, my dbrand one was still on there

LTT one i had to sign and give back to the courier

did manage to snap a pic though

[ornate moon]

i just emailed UPS with the tracking number and the invoice number for the fees i paid, and they just sent me the entire document

[vestal plinth]

its wonky here

value was over $500

so i would've had to pay like 300-400

in fees and paperwork

courier told me could it for me for just $200 ( ✨ corruption ✨ )

so i did that

technically i still overpaid lol

[celest grotto]

lol

[celest grotto]

so, my import fees were:

1. 55€ for 19% VAT (should've been ~25€)
2. 25€ for import tax (which wouldn't have been a thing since the actual price I paid was under 150€, so it shouldn't have gotten hit by import taxes but just VAT)
3. 22€ UPS fee

[vague juniper]

Would you still have to pay VAT when you already did at time of purchase? I’ve never had to before if it’s charged at time of purchase and the value is under €150ish

[celest grotto]

usually no, and I did prepay that 25€ to LTT

[vague juniper]

And I assume the UPS fee only gets charged because the other fees are wrongly charged to begin with?

[celest grotto]

so I am expecting a full refund for the 25€ I already prepaid for them and the extra I had to pay for VAT and import tax. So I am expecting about 80€ back from them. I already know they probably aint gonna cover the UPS fee

[celest grotto]

UPS fee is done when they do import taxes for you

aka, LTT wrongly declared the package and didnt provide IOSS that they took at the time of purchase

[vague juniper]

Right. So shouldn’t been charged then.

Well that’s sucky….

[celest grotto]

And I'm not hopeful about getting anywhere near the ~50€ extra I paid in VAT and import taxes, especially the 22€ UPS fee on top of that

[vague juniper]

I don’t intend on paying my incorrect charge. As I don’t have to until delivery technically (which is approximately on tuesday)

[celest grotto]

mine was supposed to be on Monday, but arrived today

my import fees were basically quadruple of expected

which is insane

[vague juniper]

Yeah mine are over 3x

[celest grotto]

paid 25€ in taxes to LTT but the bill in total was 108€

[vague juniper]

Waiting for that email.

[celest grotto]

same

the UPS fee would've also been lower than that if the package was declared correctly

since they charge by % iirc

[vague juniper]

Sounds about right..

I paid less for $600 worth of custom keyboard stuff from the US not too long ago sooooo.

[celest grotto]

this is not giving me a lot of hope of ordering again during any kind of sale at LTT, maybe order a thing or two every few years at full price to not deal with this bs

requested the full customs declaration from UPS as well now

need to see how bad it was messed up

original price was $215 CAD without the taxes I prepaid, which were $41 CAD on top of that

[frail wind]

Hmmmm

Floatline

How is ltt merch?

I haven’t bought any

[near comet]

From what i've heard the merch itself is generally of good quality and people are happy with it, the recent declarations of prices and extra fees being charged not so much

[frail wind]

Well, I get I just stick to Costco

The backpack is enough swag

[celest grotto]

the merch I got is good, seems like I just got the soft hoodie in a size too big. Got it in the same size as the t-shirts but I should've gone for a size smaller. Dunno why there's a size diff between short and long sleeved. But yeah, biggest issue and a dealbreaker are the issues with the extra fees with whatever system they use for declaring taxes and shipping

[rigid niche]

Ok first of all hello everyone im a faithful follower since ltt origins and I ordered a 97 usd order from ltt store and got slapped with a 125 charge of taxes and handling by ups i almost had a panic attack but i joined the forum about this because i complaint on my twitter account and someone gave me help which im thankful

[undone copper]

contact support and see what they're able to do for you

bear in mind it may be a bit delayed since they have reduced staff on weekends

[rigid niche]

They asked me for the documents and im waiting for an answer for now i sent everthing they needed

[undone copper]

i'm assuming you're in the US?

[rigid niche]

Nope, Chile

All money have been localized to usd for universal understandment

[undone copper]

my confusion was from the UPS charge, which is a US based delivery company

[rigid niche]

Yeah, they sent it via UPS but Chilexpress does the local shipping here for them

Chilexpress is just a little helpy hand

But all logistic and everthing is UPS

[nimble pewter]

Yeah something external to LTT/CW somehow screwed up the UPS shipments, they're dealing with it at the moment

https://www.reddit.com/r/LinusTechTips/comments/1pjlevb/update_on_high_customs_fees/

[rigid niche]

Thx ethan for the update

Im glad i had money saved for cover this incident Im excited to tonight's wan show

[dire sentinel]

I bet the price will be declared as USD instead of CAD

I paid 508 CAD and the UPS invoice said 518 USD

order total was 310€, total customs invoice 255€

[dire sentinel]

quality good

[dire sentinel]

same

[rigid niche]

Depends what you looking for i can give you a opinion but in tools very solid TBH, I have both screws (retro and presicion) and kinda like them but i think the shelf in the presicion I find it personally overkill, but still in love with the hybrid bearing, i have a collection (china, blutip team, and chilean brands) so far this is my favorite one in terms of grip

[green holly]

Long-shank bits

[rigid niche]

And in case of the big scredriver i used to work with a DeWalt one but its magnetic tip wasnt the best the dealmaker was it was cheap and it had ratchet but I left it for hardcore work or more electric related (like an oven im going to fix at my job)

[rigid niche]

The main dealmaker i bought it for

Most of the solar lamps of my mom have deep holes and This was exepcional

[green holly]

I thought Linus was overhyping it at first, then immediately had a use for them within the first week

For me it was adjusting the speed on my turntable. My iFixit bits weren't long enough, and the lil glasses screwdrivers I found were the wrong size.

[rigid niche]

I wish LTT makes a competitor for the protech

[green holly]

Most of the rest of those tools can be had pretty cheaply, but I do agree that a complete kit would be nice since the ltt bit case doesn't quite fit inside kit in the same way.

I suppose some magnets can fix that

[rigid niche]

So i can buy the case of the "ltt pro" and have it for hard works

[ornate moon]

Everything I've received is quality, sizing can sometimes be inconsistent between different items (hoodies Vs shirts) but are consistent within themselves (shirts of the same type fit the same)

[pallid isle]

am i being unreasonable

[hollow spruce]

sounds like fedex's problem

i get why you are unhappy but

shit happens and it seems to be out of their hands

[pallid isle]

"current pickup delay" bro what pickup delay

[ornate moon]

Busiest time of the year

[pallid isle]

...plan in advance?

[hollow spruce]

clearly the one thats effecting you

[pallid isle]

i'm sorry but that's not an excuse

[hollow spruce]

if Fedex are not picking up packages when they should thats not LTT's fault

[pallid isle]

where has LTT stated that there is a pickup delay

that's more my point

is this the AI hallucinating?

where can we reference independantly that there is a pickup delay

at all

search for "pickup delay" in discord and there are 3 results, and mine is one of them

[hollow spruce]

I would assume the AI has been told this info so it can relay it. I'd query with a human to confirm, though.

[pallid isle]

this isn't a thing

[hollow spruce]

ok but we cant help you

[pallid isle]

no shit

[hollow spruce]

have a nice day

[ornate moon]

My second order is going to be delivered by Royal Mail it seems

Considering it's only some shirts I'm not really surprised

[hollow spruce]

mine was a hoodie, deskpad + carpio and scribe driver and it came via RM

box was bigger than i expected but i forgot how big the deskpad boxes are

[ornate moon]

My first one had the backpack + water bottles so it came in a massive cardboard box from UPS

[hollow spruce]

Its interesting so many UK orders are coming via UPS. I thought they came with parcelforce... might be a recent change due to cost or maybe its just dependant on other factors that change constantly

[ornate moon]

Last year for me it started with DHL then got passed over to parcel force when it entered the UK

This year my big one used UPS the entire way so it arrived in 11 days

Which tbh other than the overcharged customs, that's pretty quick

[frail wind]

They outsource their shipping to the cheapest DEI hire

Lmao

15 business day

Same country

[vestal plinth]

really good

percision screwdriver is really high quality

did not expect it to be THIS good

also backpack is very nice

i'd say worth the normal full price

comparing it to my $600 Tumi Search Backpack

[frail wind]

Oh I have ( about to) the commuter backpack

[vestal plinth]

it shares a lot in terms of fabric quuality

[frail wind]

👍

[ornate moon]

The tech sacks are really useful

I have one in the front of the commuter backpack, fits really well

[pine bay]

heh

[frail wind]

I have the messenger bag thingy

[vernal fractal]

It says my shipment was cancelled

🤔

UPS says the sender has voided the tracking number

[unkempt seal]

thats probably a good thing tbh

[vernal fractal]

How so

[vestal plinth]

probably meant the value declaration was wrong

[celest grotto]

yeah

they are probably cancelling all shipments they can to fix the declarations and ship again

still waiting on that mail

when does their workday end again

oh its almost 1pm only in vancouver rn

[vestal plinth]

yeah, wanshow in like 4 hours ?

should get an answer there

[unkempt seal]

the simple version is because shipments via UPS are declared incorrectly at this time, which ends up costing the customer a lot more money when it gets imported to their country.

[serene matrix]

Who knows when the holidays loot drop winners are drawn

[reef tusk]

Hahaha I don’t blame them

[unkempt seal]

Winners will be drawn on December 12, 2025. Winners will be notified via the email address associated with their order confirmation. https://global.lttstore.com/pages/holiday-loot-drop

[pine bay]

I don’t either. I’ve done that same mistake myself several times 😄

[reef tusk]

You and me both

[pine bay]

https://www.lttstore.com/products/teddy-fleece-jacket

[pulsar cape]

neato, fixing their mistake

[celest grotto]

Lol

I got a different one

Most likely cause I had 2 orders

I have an order where I paid high fees tho, so I hope I get that other email too

[untold coral]

Have they announced the winners for the free headphones, etc. From last month?

[dusk hemlock]

Linus mentioned a bit ago on WAN that they've gone through the entries and will be notifying the winners over the next few days

[nimble pewter]

^ generally not a good idea to publically announce winners of things

People that didn't win can be real assholes

[dusk hemlock]

I doubt they'll publicly announce who won, you'll just get an email if you did and nothing if you didn't.

[untold coral]

I guess i don't mean public; more like i thought the winners would be emailed today

[restive vector]

Truthfully as much as I want to point the finger and say “FedEx being a POS per usual” I don’t know who to blame anymore

FedEx’s tracking page also said 12/10 until the 7th

[nimble pewter]

It's holiday shipping period... Ignore all predictions and be patient

[frail wind]

The got me a black one

[sand swallow]

every order i've done they've sent me a black screwdriver. i ain't mad, i prefer blacked out.

[frail wind]

Same

otherwise

on the water bottle

Which LGA motherboard they are referring to?

[reef tusk]

That tbh looks clean

Can you imagine the black sharf on that one

[frail wind]

Anodizing

Must not be so taught

[celest grotto]

Still nothing

[vestal plinth]

they did say the 19th

[ornate moon]

and this

Slightly annoying as orders over the threshold (at least in the UK) aren't guaranteed to have brokerage fees

[celest grotto]

I didn't receive that exact email yet

Just one for my other order that wouldn't be taxed

[celest grotto]

Oh, so that means I'm gonna be refunded for the whole 108€ fee I paid on my 130€ order I assume. Since it's under 150€

[vague juniper]

Well this is simply not true…..as I am being asked to pay 568SEK / $61 …….

I am for sure being charged customs fees etc for this…

[celest grotto]

I got that same email

But because I have multiple orders most likely

But the first order that arrived was charged with fees, the others didn't arrive yet

[vague juniper]

I only have the one

[celest grotto]

Bruh

[vague juniper]

It’s in Swedish…but still.

[celest grotto]

I'll probs be emailing them about my order on Monday if I get nothing until then

[vague juniper]

This leaves such a bad taste in my mouth…. I don’t have the energy for this….

[celest grotto]

Yeah it's a shame... It isn't directly their fault tho and it seems like they'll be resolving it perfectly fine by covering all the fees

[vague juniper]

Well not for me, without me having to chase down info…. And UPS is dogshit….even getting into a UPS account is a hassle and a half….

Ughhh…. I am more annoyed with this than I should be for sure…

It’s the cherry in top of things..

[hollow spruce]

Reach out to support

[vague juniper]

I have. I did in fact read the email 😉

[serene schooner]

ehh

anyone tried this?

both tracking numbers say this

[near comet]

Huh strange. I was about to say this is where the new tracking number comes into play. But both the old and new being cancelled is weird

I’d reach out support

[serene schooner]

on the "my order" on lttstore it still has the same tracking number

[near comet]

I guess you may need to wait to get the new tracking number

[serene schooner]

i wonder if its related to the import taxes snafu

im just gonna wait a few days

[hollow spruce]

Highly likely

[serene schooner]

would have been nice with an email from lttstore about this

and not me finding out looking at the tracking

[grand parrot]

Size comparison with xiaomi screwdriver
Need to test em against eachother

[vestal plinth]

value declaration was wrong probably, and they cancelled so you dont overcharged

[vestal plinth]

whats your order total price ?

[vestal plinth]

ohhhhh ok, thats low

they did say you should pay, and they'll reimburse you

[vague juniper]

Yeah. Especially in CAD.

[vestal plinth]

but idk if everyone is willing to do that

realistically most people should only be paying like 20-30% tax

[vague juniper]

https://www.tullverket.se/en/startpage/private/online/shoppingonline/dutyfreeandvatexemptgoods.4.1595e959179a7cfd5c790c.html

Also says here that under 1800 SEK (I think mine with tax was around 1000-1100 SEK) I should not need to pay anything but possibly tax. But no import fees and shiet.

Had it been from an EU member country, it shouldn't incur any additional tax either.

[vestal plinth]

yeah, here its like 20% on electronics and 36% for backpacks n stuff like that

would be around $100

[vestal plinth]

this is also why they should have an EU warehouse

Even outside the EU. a lot of non-EU countries have 'deals' in place with EU countries

[vague juniper]

For sure. Was looking forward to the transparent screwdrivers. But I don’t wanna risk dealing with this again.

So won’t buy one unless there’s an EU warehouse option for my next purchase.

[vestal plinth]

im probably gonna wait for another free global shipping deal

wanted to order transparent screwdriver, water bottle, backpack raincover and floatplane pin

pin is out of stock anyway

[ornate moon]

Yeah I only order when free shipping is available

International shipping can be very costly sometimes

I wish LTT would offer free shipping always after a certain amount

That way I would be wayyy more likely to order throughout the year if I see anything i like

[vestal plinth]

yeah would be cool if they did it at $200-300

[flint lynx]

I think a lot of people ordered only because of the free shipping to be honest, its way too expensive and i agree, 250$ or something would be a reasonable amount i think

[serene schooner]

Thats my guess aswell but it would be nice if they told me

[lime fossil]

That would just mean all the prices get inflated so you're paying for other peoples shipping / having other people pay for your shipping

[ornate moon]

Not if the limit is high enough

I also imagine the margins on a lot of the items are really high as well

[hollow spruce]

im sure it has been brought up numerous times in CW meetings and they would have looked at if it makes sense

[ornate moon]

There are a few reasons why they perform really well during sales

[lime fossil]

That would basically mean you're having other customers pay for your bulk order shipping

There's no such thing as free shipping

[ornate moon]

Nothing is free

[lime fossil]

The cost gets absorbed somewhere and that's generally pricing all items up a bit which means folks are subsidizing other folks shipping

[ornate moon]

Not really, a $700 order with free shipping would would be a lot more profitable than a $70 order

[lime fossil]

Ehhh not as much as you'd expect

[ornate moon]

Depends on the items

[lime fossil]

Definitely does

Point is, if free shipping tips things for ya.. That's a choice you have and isn't a choice I'd enjoy / would discourage me from ordering

[stuck torrent]

Things still cost what they cost to get places. If you're not turbo big fish amazon with a lot of volume sway to get better rates, the cost is still gonna show up somewhere. Few people whimpering about an EU warehouse related to this, and while itd avoid customs headaches mostly hopefully (which is why ultra long term it might yet happen), the final cost to the customer would be comparable to current, likely with higher store front costs instead of explicitly shipping. Just a matter of keeping track of if you're upset with shipping times or shipping costs since sometimes people complain about both but only offer a possible solution to one.

[frail wind]

hmmmm

[hollow spruce]

do they have a lot of orders during sales? yes. but their profit margin is significantly reduced

again, im sure these types of things have been discussed. they are a multi million dollar company with a lot of knowledgable people, and a good few years of running a store. They aren't clueless

[nimble pewter]

Yes it would... Free shipping isn't free. And shipping gets very expensive when you have hundreds of dollars of things to ship... Do you really expect them to tank $100 of shipping on a $300 order outside of the sale? Fuck no.

[nimble pewter]

They're actually not that high... They price things pretty well, and don't compromise on quality

[frail wind]

Where is the Commuter backpack people

I also go the offsite bag

[icy nexus]

A $700 order of 10% off T-shirts with free shipping to rural Cambodia might not have a lot of profit.

[reef tusk]

Ah hi?

[ornate moon]

Gotta love what my "I wish that" comment has devolved into,

I've already said I know free shipping isn't free, there are reasons even smaller companies offer this.

Free shipping after a certain amount incentivses people to spend up to that amount or sometimes spend even more then they were planning to get to reach that limit which does help boost sales all year round.

LTT may have already considered that some of their products may not have the margin to support this, and in turn don't want to risk someone let's say ordering 30 blank t shirts.

Anyway my "I wish" was only a hopeful comment because it limits a lot of people in the EU like me to buy only during sales, as no right mind individual would pay £19 to ship 8 shirts.

.

Also some people were talking about this earlier, the LTT bitcase doesn't have a back magnetic plate so it sadly doesn't stick to the Ifixit wrap

However you could probably use double sided tape and cut a magnetic plate to the back and that might work

[reef tusk]

Could you err what you said

I would just buy adhesive magnet patch and put it on the back

[ornate moon]

Would probably work

It's also nice how skinny the bits are

[celest grotto]

planning to do this myself too

[ornate moon]

TBH it would be really cool if LTT had a tool wrap that could hold all their tools like the screwdriver, stubby and bitcase

Along with additional bits for the screwdriver

[frail wind]

Hai

[pallid isle]

15 days...carrier still hasnt received the package

[sand swallow]

Tech sack

[untold coral]

Has anyone won the headphones or steam-deck-like PC yet? Seems kind of odd that no one has mentioned winning yet even though it said they'll notify on 12/12.

[viscid shell]

Some people don't advertise the contests they've won. Some people are quite private about their life that way.

[untold coral]

It just seems odd to me. 1/10 odds would mean quite a few winners. To hear of none seems off.

[reef tusk]

i hardly hear of winners but i know they exist

[marsh wraith]

Sooo this happened to my order

Does this mean my entire order is cancelled orrrrr just being sent back?

[thin vale]

Arrived today, in the UK and didn't even run into the customs issue some people did

It was below the threshold but I heard it still affected some people

[near comet]

That's likely them fixing the declared value discrepancy, you should get a new tracking number in your email at some stage soon

[marsh wraith]

Alright

[final quest]

Im owning the super soft hoodie for like a week now. Yea it's very neurodivergent-friendly. Love it a lot.

And it's quite a bit of an oversized fit, typically I wear M for a normal fit and L when the hoodie is relatively small for the size (ltt shirts and hoodies in M also) and got the Super soft in L cause I wanted it bigger and more comfy-er-er (hehe), nearly exactly what I was looking for, nothing where I'd say I would have been looking for a size smaller

Warm, comfy, big - like it

One thing I'm curious about tho... Did the fabric of the shirts change? I feel like all my new shirts I got around the black weeks are a lot more stretchy and plasticy compared to the shirts I got more than a year ago

[peak halo]

They changed from using American Apparel blanks to making their own cotton blend blanks starting with the “Trust Me Bro” shirt they pushed in late 2022, AA blanks would still have been sold until the warehouse ran out

[green holly]

The new blanks actually have more cotton content and less polyester content than the AA blanks did

But there have been one-offs with different compositions over the years. Would be easier to compare if we know which specific shirts you're referencing.

[final quest]

the new versions of old designs as well as the glitch shirts compared to f. e. the older Lan or tax writeoff shirt im owning

[green holly]

Older LAN as in the ethernet design? That was likely on the old American Apparel blank (or either Fruit of the Loom or AlStyle if 3xl), but the writeoff shirt should be of the same composition as the current shirts.

[final quest]

Gotta have to check that, I must admit that I have rarely worn the tax writeoff shirt I got as a mystery shirt... So it might be true

I cannot for my life find the order confirmation, only from my backpack and my last 2 Orders

But Ethernet design will be that, tho that said it was ordered the same time the tax-writeoff shirt was

Ah as I ordered it with another mail, genius me: It was around mid 2024 actually, really thaught it was longer ago... Ethernet shirt it is

[green holly]

They brought some of the old designs back on the original blanks a little while back. Ethernet design was one of them.

Mid 2024 sounds about right

[final quest]

yay, so I might just not like the new blancs as much

[green holly]

That's fair! I find the stitch quality is a lot better on the new blanks and they last longer, but I actually prefer the fit of the old AA blanks.

[final quest]

Either way, the hoodies I have I do like, Breadosaurus, Super soft and the Ltx hoodies I got as a mystery hoodie

[green holly]

Great choices

[final quest]

What I do dislike tho (which you aren't really responsible for) is the cords of the Ltx hoodies going missing very easily in a wash, they can slide very easily.

Realized it because I'm now missing one of those 2 ✨

[green holly]

I don't work for CW so I can't take credit for any of this :)

[final quest]

the new ones tho are dope, massive, secured with a screw etc, really cool

[green holly]

But I do have a recommendation, which would be to tie the drawstrings together when putting your hoodies in the wash.

[final quest]

that, or pulling them out - or securing the top by stitches (which some hoodies do from factory)

many solutions, I didn't think off

smort me

Just realized the Breadosaurus hoodie does too

maybe the super smooth also

no going missing there

[green holly]

Neat.

[flint lynx]

Happened to me too, got a new one quickly or before it was cancelled

[pallid isle]

bruh i ordered on black friday trying to get stuff here by xmas and it still hasn't shipped

my confidence is decreasing and my anxiety is increasing

[glossy spindle]

RIP... I severely underestimated the size of the large carpio wrist-rest, I also mistakenly though the LTT one had a strap like the new ones do

[marsh wraith]

I have the large on too

I am pretty sure it will be too large for me

are you still able to use it?

[glossy spindle]

Ish, there's like an extra cm (half inch) on either side of my wrist and I suspect that I'm losing a good chunk of the benefits since it's not centering as naturally. I also move my hands often so I figure the strap would help in keeping it in the best position.

I might reach out to support to see if I can return it now and they give me a code to get a replacement for when I order next (don't need them to ship me a whole new one now just for my idiocy)

ooooooooh....

I'm an idiot

I should have watched the video, or the little image they have

The large fits the bottom of my palm as it is supposed to

[flint lynx]

There is a video?

[hollow spruce]

https://youtube.com/shorts/eUSl65tOPhw

there is a QR code in the box

[flint lynx]

oh nice, thanks

[celest grotto]

Still didn't get a follow up mail about the order I had to pay custom fees on.... hmmm. The first email I received said that my order has a correct customs declaration and nothing has to be done from my end, but I did have another order with the issue. The email did end with

In the event that you have more than one recent order from us, it is possible that one or more of those may not be affected by this issue at all, or may be affected but has already been customs-cleared. Should either of these scenarios apply to you, you will receive a follow-up email with further instructions.
but unfortunately still no follow up email... guess I'll wait until the 19th and if I receive no refund for the extra fees I'll just email them

[hollow spruce]

I'd just reach out to them now

get ahead of it

[icy nexus]

I got my Black Friday stuff already, I would email them.

[nimble pewter]

And make the backlog worse? No, wait until the date they've stated

[primal token]

Glitch and floatplane pin added to my guitar strap

[stuck torrent]

That reminds me, it's been a long time since I recall something in the bonus bin. Is that me not paying close enough attention and things just getting blasted through, or has there been any word on them shying away from it?

[lunar compass]

I think there was a merch message asking about that recently. It has to do with the tariffs, unfortunately.

[pallid isle]

contacted them 3 days ago, only just now got a reply

Thanks for reaching out about your order. We’re currently investigating this issue at a broader level, as we’ve seen a small number of shipments where the carrier tracking shows messages like “Label created / awaiting item” or “We’ll add a delivery date once the package is received.” In these cases, our logistics partner has confirmed that the orders are leaving the warehouse as expected, but the initial courier scan is delayed.

What we’ve been seeing is that once the courier does perform their first scan, which can unfortunately take a bit longer than usual, the package typically begins moving quickly and is delivered shortly after. At this stage, we don’t yet have a definitive root cause, but we are actively working with our shipping partners to understand and resolve it. For now, the best course of action is to continue monitoring the tracking.

Thanks very much for your patience. I know delays like this are frustrating, and I appreciate you bearing with us while we investigate. Please feel free to reply if you have any questions in the meantime.

this is as much of a non-answer as I was expecting...that is not how FedEx works, they don't warehouse packages for free for days at a time without scanning them in...they haven't received it yet

it's been 17 days since I placed my order, 11 days since the shipping label was created, and 8 days since the estimated delivery date

[lyric burrow]

america

[restive vector]

Yeah that’s where I’m at

Placed on the first, got a tracking number on the 4th, estimated delivery was the 10th

[icy nexus]

Jeez, okay.

I feel like LTT should cover something if a Black Friday purchase doesn't arrive a few days before Christmas.

[pallid isle]

i've had this kind of experience every single time i've ordered from LTT Store

i'm getting to a point where regardless of the quality of the products, their logistics are so bad that I'm going to have to stop giving them my money

vote with your wallet as they say

[celest grotto]

Got the email now

[slender atlas]

There's been no update on my order since the 4th, until today Royal Mail have said they are delivering it tomorrow. Wizmo and PostNL still say nothing more than label created... Beyond useless at this point

[teal wolf]

i have otherway around, PostNL last update 10.12 when package was in netherlands and local postal services last update 27.11 when label was created....

[ornate moon]

My order which I placed within the same hour of BFCM going live for everyone arrived in 11 days.
My second order which was 2 days later is still in limbo

I'm guessing the customs thing probably delayed everything

[flint lynx]

I am confused by the customs things, is it supposed to go through without fees or should i get something?

And do i know if i get a way too high fee?

[ornate moon]

Depends on a lot of things, how much your order is, what country you live in, ect

[flint lynx]

I live in norway if that tells you anything but what if i have to pay too much?

How do i know?

[nimble pewter]

When are people going to learn to be patient with shipping during the Christmas period

Estimates will always be wrong at this time of year

[undone copper]

amazon has spoiled people

[nimble pewter]

It's been especially bad all year because suddenly everyone has had to figure out cheap global shipping that doesn't go through the US because orange man

[slender atlas]

I have no issue over the time taken, I have issue with the lack of any updates by the delivery companies

[nimble pewter]

stop looking at it and you won't have to worry about it

Looking at it won't change when it arrives

[slender atlas]

It's an issue when I'm away from the weekend and whether I need to arrange someone to check for a parcel or not.

[peak halo]

omg snap, just as well I had the tracking number logged in the Royal Mail app

[ornate moon]

While semi true, waiting more than a month for an order isn't ideal

[peak halo]

I’m visiting in hospital most if not all lunchtimes while Royal Mail would normally be delivering, so I got to specify a neighbour’s address as an alternate

[pallid isle]

That’s what’s funny - mine isn’t in wizmo at all. Only FedEx.

[restive vector]

If Apple can figure out how to send and deliver my new credit card in literally 1/10th of the time it takes LTT to give FedEx my backpack, there’s a problem

Not Amazon

Not Bestbuy shipping from a store 3 miles away

Apple, using UPS

[nimble pewter]

Did you just compare apple shipping a card to a relatively small company shipping a whole ass backpack as cheap as possible?

[restive vector]

What’s the difference

[nimble pewter]

...

If you're asking that you don't understand shipping at all

[restive vector]

Also why does price of shipping matter

[nimble pewter]

because priority?

[restive vector]

It’s also not like my backpack is made to order

[nimble pewter]

planes and trucks aren't magic boxes that can fit everything in them all at once

[restive vector]

That’s great. FedEx doesn’t even have my package

And it’s been 2 weeks

I’ve had replacement parts for audio equipment ship from France faster then this with whatever the cheapest shipping option is

And this is domestic

Hell the automaker I work at can send us 2800lb HV batteries from Germany faster than this

I’m almost starting to wonder if they just ran out of backpacks

[nimble pewter]

When an order is packed it's picked up in bulk by wizmo at which time the FedEx or whatever label is also made, then when it arrives at the wizmo center it's all sorted and prepared for pickup by the couriers... Which have limited pickup capacity

They've just packed thousands of orders in a few days over the sale so first it'll take a while for them to all get to wizmo and then it'll take a while for them to all be picked up by couriers.... Which during this time of year pickup capacity is even lower because of the much higher demand in general

[nimble pewter]

You wouldn't have a shipping label if the order wasn't packed

[restive vector]

I can assure you, no business would just hold thousands of packages in a warehouse for you, for free

[nimble pewter]

Who tf said it's free?

[restive vector]

It’s definitely cost more then the estimated $34 of shipping fees

[nimble pewter]

Also it's neither CW's or Wizmo's fault if the couriers are slow to pick things up

[restive vector]

But regardless I still haven’t even gotten a “hey here’s what happened” email

Or is happening

[nimble pewter]

Why would you?

[restive vector]

Because their shipping is about to take 3x as long as its expected

[nimble pewter]

You ordered during a sale, also during one of the busiest shipping times

Have some realistic expectations

[restive vector]

And yet they’re the only ones who seem to have shipping issues

[restive vector]

I figured 9 days from orderplacement to a box at my door was realistic

[nimble pewter]

have you ordered from other companies during massive sales at this time of year?

[restive vector]

Yes

[nimble pewter]

who?

[restive vector]

Anker
Etsy
eBay (sent and recited)
Tesla parts (uses DHL/UPS depending on where it comes from)
Apple (who uses UPS for non mass product shipping as we discussed)

Sharge aswell

Which I believe was FedEx

All of those were placed within a 3 day period and this is the only one to not arrive

Obviously Amazon doesn’t count as they are their own curior

[steady patio]

Yeah the shipping times for some people are absolutely insane

[restive vector]

I’m not expecting 3 day delivery but the fact that it’s been almost 3 weeks from my order date and FedEx hasn’t physically obtained my package is ridiculous

[celest grotto]

true

all my orders arrived today

just wasnt home to be able to get the order that arrived today

so need to pick it up tomorrow

one was on 29th and one on 30th

this was the email I received today

[pallid isle]

quit bootlicking, the service they are providing sucks it's ok to acknowledge that

we're not saying they are bad people, we are pointing out a broken process

they are a business with paying customers, no one's reputation other than theirs is hurt when things like this happen

if they are unable to fulfil orders in a reasonable period of time during busy times, put a notice out that lead times may be longer than normal?

don't put an estimated delivery date on the order that you won't come close to hitting?

LTTStore is at fault here - plain and simple

doesn't matter if the carrier is slow to pick up, they need to communicate - the carrier is their vendor, not ours

[lyric burrow]

I’m not reading allat good luck

[near comet]

I agree, they should set our estimated shipping times that are realistic during sales, if they say 9 day delivery and miss it by over 2 weeks that’s on them and is not a great customer experience

[restive vector]

9 day delivery, and the currier doesn’t even have it still

So at minimum I’m waiting till probably the 23rd from today

[lime fossil]

Do they have much control on those estimates? Not sure how that portion of their site is handled, but often those are basically external to them and is whatever their shipper partner claims

[pallid isle]

it's shopify. they can do whatever they want.

[steady patio]

Exactly

[restive vector]

I mean they still have an idea on what’s going out when

[grim idol]

I have two paris of LTT sweatpants, WAN and Short Circuit that are too small for me. They were given as a gift a couple years ago and I just never got around to doing a return or anything. They got tried on and when I realized they didn't fit, I folded them up and stuck them in a closet to deal with later and promptly forgot about them. They are both size Medium 27 and I'd like to just sell them to someone in the community if that's possible/allowed. Same for the two Giant LTT towels I got - didn't care for the feel of them so used once, washed and stuck in a closet.

I didn't see any rules about selling stuff so I figured i'd just post here? I'm in the US, I was thinking 30 bucks each for the pants and same for the towels, plus a few bucks shipping?

[pallid isle]

Donate them and take the tax write off

[celest grotto]

Finally got the customs declaration from ups. Just wanted to see how it looked like

So they are indeed declaring things with non-sales value, I am ignoring them being declared in USD since that's known

[ornate moon]

I guess we will find out on Friday what refund they will give

Im expecting around £50 back

actually more like £90 because also paid tax at checkout

[ornate moon]

Oh my second order just arrived, wizmo never updated their tracking

[flint lynx]

Yeah still waiting on mine, its currently been to canada, usa, germany and denmark, probably next is destination country of norway and an estimated delivery of the 29th, by end of day

[celest grotto]

I just realized that the hoodie is declared as 98 USD... Even in cad that seems wrong... Isn't it 70 cad usually?

[grim idol]

v3 Wan hoodie is 130 USD so that seems right?

[pallid isle]

https://www.lttstore.com/products/super-soft-hoodie - $69.99 USD

[slender atlas]

and also 69.99 CAD

[pallid isle]

...and for me, it's now been 18 days since I've ordered and the carrier still does not have the package

this is shipping from the US distribution center in Jonesboro, GA so it does not use Wizmo, it uses Aeronet as the logistics/freight forwarder

and Aeronet has no way for a customer to track the package, the only tracking number we receive from LTT is the FedEx tracking number...we don't have the Aeronet waybill number

so it's entirely lost in the system and LTTStore support has been useless and goes 3+ days between replies which means nothing happens in a decent timeframe

[lyric burrow]

I wish i cared about clothing that much

[pallid isle]

i dont give a shit about clothing, i care about getting the goods i purchased in a reasonable period of time

[lyric burrow]

lmao its just clothing though

[pallid isle]

i didn't buy any clothing

[hollow spruce]

I defend them a lot but 18 days is not acceptable

[stone iron]

Some people are starting to post on Reddit that they've won the Holiday Loot Drop

[celest grotto]

CAD*

so that customs declaration seems completely wrong no matter what

$98 is crazy

thats almost double the price

[restive vector]

Pretty much where I’m at

I’m at 16 days, 12 since label was made

I should see if Apple can ship, and receive my Apple Card in the time it takes for FedEx to even get my backpack

[pallid isle]

also USD

[celest grotto]

huh

[languid mulch]

I WON

[lyric burrow]

absloute cinema

[green holly]

Congrats!

[languid mulch]

Thank you!

[serene schooner]

oof just got hit with 150€ in customs fees

[peak halo]

Oh Royal Mail, I knew I wouldn’t be home today so I told them to deliver to a neighbour, They dumped my order by my front door instead 🤷‍♂️

[flint lynx]

Just curious, is there not a thing as a package pickup point? In norway we have pickup points many places and even boxes that stand outside you can manually collect things from any time. I try to not order things to the house if possible, and it always sounds like it doesnt exist anywhere else.

[keen rose]

Closest thing the US has afaik is the Amazon locker pickups

[onyx condor]

Same here. Jonesboro, GA. USPS awaiting item. Been like this for 2 weeks now. Doubt I’m receiving the goods. Shame because it was a BFCM bundle.

[obsidian osprey]

That hoodie is dope. Only downside is the string gets lost pretty easily, but it’s still not as bad as most other hoodies and also it gets dirty. Very very easily way worse than most other clothes.

[obsidian osprey]

We have them in America technically. But realistically it’s less convenient and the culture never developed. We have post offices and private shipping companies where you can drop stuff off and pick it up.

The most common use I see is Amazon returns at a UPS store, Whole Foods, or Kohls (a chain of usually more family protected discount clothing)

Like Walmart has Walmart pickup which makes a lot of sense for groceries.

Amazon which bought out Whole Foods like a decade ago. Does drop off

[trail copper]

I agree that unless my mail is going to fit through the letterbox, I want it going to a locker or collection point instead and I can just collect on the way home from work, saving the need for someone to be in to accept the mail. And this kind of pickup does exist in the UK, but depends on the courier. Also a lot of the time when you are ordering from somewhere they don't give you the choice, so you have to change it via the tracking. If it's a tracked service, Royal Mail lets you choose to deliver to a pickup point only after the mail reaches the delivery depot, and then changing to locker pickup point/Post Office collection adds an extra day to your delivery time, so it's kind of pointless. The reason they add an extra day, is because since the mail is already at the delivery depot, it's probably already on its way out to the original address, so they will attempt there first. Evri (aka Hermes outside the UK) supposedly lets you choose a locker/pickup point on the tracking, but it never works for me. I think DPD is the best, they just let you choose to deliver to a pickup point whenever via the tracking and it works well. Though they have the same issue as Royal Mail that if your mail is already out for delivery, they may attempt at the original address first.

[flint lynx]

I didnt fully expect that actually, interresting!

[vestal plinth]

does no one here order stuff to their job ?

i used to do it all the time, even my colleagues did it, even if it was a big item, they would just step out quickly and put the box in their car

[fresh nacelle]

I'm gonna be honest I was thinking it was just gonna be a shirt with a design but this thing is comfortable as hell

And the water bottle is amazing

I think I'm buying more next sale lol

[undone copper]

Linus has basically said that if he can’t make his favorite version of a product, he won’t make the product

[paper mirage]

I ordered most of my computer parts on Black Friday to my work.. then somehow Amazon, despite listing the work address as the shipping address on the invoice, sent them to my house 😐 it was pure chance I was there and they didn’t sit outside in the rain for 7ths.

[ornate moon]

Just don't drop it

[fresh nacelle]

too late...

[vestal plinth]

happens to me too when with this store here lol, they have my address as my old work address

[paper mirage]

I don’t get it though, both the Amazon site and the paperwork in the box list the correct shipping address, then it arrived at home.. doesn’t compute..

[vestal plinth]

maybe the courier saw your name, and is used to delivering to your home address

[paper mirage]

Nope, not even same town.. also I have a very common name..

[vestal plinth]

thats very weird lol

[paper mirage]

Ya the actual label on the box showed my home address, but the invoice inside and on the Amazon site showed work.. it was weird all around..

[near comet]

Amazon just knows

[hollow spruce]

depends on where you work. Not feasible for some

[vernal fractal]

Paid 65$ US in customs

Order was 85$ US

😭

[vestal plinth]

i paid $200

on a $360 order

[vernal fractal]

Its not that big a deal tbh i got 2 water bottles and 5 shirts

Good deal regardless

But sadg i expected to pay wayyy less

[proper shell]

Is it weird to still only have a tracking number and no progress on a black Friday order? (Is in the US)

[onyx condor]

Weird? Yes. I thought it was just me until I read through this channel.

I placed my order on 12/1 but it still hasn't shipped. Not sure I'll ever get it. Shame because it was Christmas presents for friends an family.

[mellow vector]

letsgoooo

snagged this for a 130 cad with shipping

[pallid isle]

and support is being entirely unhelpful and basically threw their hands up

would love it if someone (ahem @slow tinsel) could address this issue impacting US orders because Christmas is in 7 calendar days (only 4 business days) and we've placed these orders almost a month ago with the intention of giving gifts to family & friends

19 days since the order was placed
15 days since the shipping label was created
11 days since the estimated delivery date

The carrier still has not received the package and I've only received one reply in 6 days to my LTTStore support ticket

[slow tinsel]

FYI the mods are gonna yell at you for tagging staff members. Not bothered, just being a friend. Don't want you to get got.

This is a known issue and we're investigating it at the macro level. Small number of people affected but we just had Black Friday/Cyber Monday so it's still a good size number of folks.

Order has left our warehouse in Georgia (confirmed to be the case across the board) but is going un-scanned by the courier still. Then, after a long delay, suddenly there's a scan and then delivery occurs 1-3 days after.

We're not sure why this is happening despite having raised multiple investigations with our courier partners, but we're continuing to look into it. Unfortunately, given what we know, there's really not a good solution we can offer you aside from waiting it out -- refunding the order doesn't get you your merchandise, and re-shipping the order just clogs the system (and no guarantee it won't also be impacted). Hope you won't take this as us dodging accountability but that's the situation as I understand it right now.

[pallid isle]

this is a much better answer

and for what it's worth, I only tagged you because nick used to encourage people to do that on twitter but he's gone now so you're the last line of defense for escalation...but I'm sure I'll get yelled at either way 🙂

[vague juniper]

Still waiting for any kind of sign of life from LTTStore about the wrongful import charges.......

Anyone else reach out when you got you email on Saturday? I know I did - as it stated there would be no problems, yet I am wrongfully asked to fork out 61 USD when I shouldn't have to....

trying to talk to UPS about it is absolutely pointless too...

[bronze sentinel]

they sent out a mail to everyone affected on how to proceed. check that

[vague juniper]

''Anyone else reach out when you got you email on Saturday? I know I did'' 🤔

[proper shell]

So it's not just me, and you're already aware of it. Good to know. Is there an expected time that I should contact support if I still don't see any movement?

[restive vector]

Should we expect a new tracking number aswell? Or will the same one be updated

[restive vector]

And incase it matters, I didn’t get an email

[slow tinsel]

Affected customers are receiving automatic refunds, OR your shipment is being cancelled and remade. We've sent out a number of email communications about this as well as social media posts which cover this in greater detail.

If you have multiple orders with us, you may have received more than one email, as your orders may be affected by different situations.

Please refrain from creating new tickets about this issue unless you fail to receive your automatic refund for any reason, or the amount appears to be incorrect after December 19th.

[lyric burrow]

Carrier pigeons would never have this issue

[vague juniper]

I've received one. Followed the link and sent in a ticket right away. No duplicates, only made one order. The order is held by UPS in my country. I've not received any further info. on how to proceed.

So idk if it'll be automatically returned or not at this point..

[slow tinsel]

You should pay your customs fees to release the hold and then await a refund.

[vague juniper]

I wish I could - but I don't get paid until tuesday, and I've had a rough few months, so I literally can't at this time.

this was my christmas gift to myself, and I did not anticipate this issue ahead of time. so that part is a bit on me. I get that.

[lyric burrow]

mostly one persons fault but

[restive vector]

I forget they used FedEx, I would’ve asked to pay extra for UPS

[lyric burrow]

What about the USPS

[slow tinsel]

Ah, gotcha. That's unfortunate.

I would try to wait that out and then pay the fees when you can (we'll still refund you). If the package gets refused as a result of non-payment of customs fees, unfortunately that would likely mean we'd have to treat that as a return (and refund your purchase).

[lyric burrow]

granted I’ve heard that the usps center in my capitol city is apparently a black hole

[vague juniper]

Ok, I appreciate the assistance and clear communication from you, Adam!

Happy Holidays!

[slow tinsel]

Of course! Sorry about this. So annoying. If your package is refused please update your ticket so we can take care of you.

Almost had a holiday season with no massive outstanding issues (we were on top of the world just a week or two ago), then this customs issue happens (and it wasn't even our fault). RIP us.

And happy holidays to you as well (and anyone else reading this).

[lyric burrow]

now my kid is crying thanks /s /s

[slow tinsel]

Just to clarify, if your order originates from our US warehouse (Jonesboro, GA) it sounds like you're affected by the same issue that @pallid isle is having.

Both USPS and FedEx shipments are being impacted.

[lyric burrow]

oh i havent ordered anything

was wondering

[slow tinsel]

Ah, gotcha gotcha. No worries then. :P

[lyric burrow]

I just cut out the middleman by just being broke /s

[rigid niche]

My refund didn't arrived yet its gonna be before or after 19th? I couldn't understand that (im still improving my reading comprehension)

[vestal plinth]

wait till after the 19th

[rigid niche]

Alrighty thank you

[reef tusk]

You and me both. I had to replace my GPU 💀

[keen rose]

have to keep you on your toes somehow right?

[viscid shell]

something something It wouldn't be the holiday season if there wasn't at least one shipping fiasco, amirite? 🤣
But no, they're on top of it... It's just one of those annoying times of year for an annoying problem related to customs to rear its head.

[keen rose]

its just an unwritten rule: in any way possible, something always goes wrong during high traffic seasons

[viscid shell]

I've pinned this message in hopes it increases visibility for users who do check the pins. Y'all are doing what you can with this wonderfully perfect storm. If you need a hand pinning / unpinning messages to help increase visibility (or other Discord related matters) just holler.

[lyric burrow]

holler

[bronze sentinel]

Does anybody know what this PostNL tracking message means?
Consignment received at the PostNL Acceptance Centre
Aint getting smart from what google is spitting out about it and its been stuck on this for almost 3 days now

[viscid shell]

My best guess is something customs related.

[lyric burrow]

gotta holler at them

[vernal fractal]

Got my email with a new tracking the day after my package arrived

Still paid 76% of the package worth in customs

Thought i got overcharged cause mine slipped and they didnt change the tracking number

[wheat steppe]

Hey, maybe this is quicker then waiting for ltt store support, anyone knows whats the actuall company that is the sender for global orders ? I need to provide this information for my customs, but i cant find it anywhere on the website, is it some creator warehase llc, or is it lmg or some other umbrella corporation?

[reef nest]

UPS was mine

[reef nest]

.

[near comet]

They didn’t mean the shipping carrier but the actual company name for lmg or creator warehouse that ships globally

[wheat steppe]

yeah

[reef nest]

oww sry yh idk that

[wheat steppe]

I have to fill out the customs decleration with sender information, and im pretty baffled i cant even find this on the website.

[near comet]

Yeah strange that they don’t have that on the website

[wheat steppe]

I dont even know if i should put in their logistic company, CW, LMG, or what

[near comet]

I guess just wait for support to answer. I don’t think anyone here will know unfortunately unless it’s one of the lmg staff who answer

[wheat steppe]

the AI support said "Company Name: LTTStore
Address: Warehouse in Richmond, BC, Canada" which is pretty funny if it wasnt for the deadline that is by christmas

[near comet]

But it’s the middle of the night for them rn so support won’t be supporting atm

[near comet]

Lovely address, as if there’s only 1 warehouse in Richmond

[wheat steppe]

Maybe Canada is really really small

never been there

[reef nest]

yh could be XD

[near comet]

Neither have I, could be a possibility

[reef nest]

I think its the same size as lichtensetein or vatican city who knows

[rocky matrix]

Anyone got their refund for their order from the UK yet? If so how much did everyone get back?

[vestal plinth]

nothing yet for me

11:55AM for me

i think for EU, wait till night time, or morning of the 20th

[rocky matrix]

Same I was just wondering as my bank is usually quite slow, if anyone else has got theirs and I think that’s a fair bet thanks

[ornate moon]

Probably wait until like 6-7pm for us UK people

[little otter]

When do we get short linus in extra wide

[subtle plinth]

Got $100 of free LTT merch including the limited edition black and gold pen

I refunded it and they sent it by accident and said I didnt have to return it

[green holly]

[celest grotto]

https://tenor.com/view/angry-angry-kid-congrats-nice-happy-for-you-gif-16045257244806990422

[onyx drum]

I am having an issue with this. I ordered a backpack on Dec 4 for a Christmas gift. It is still saying it has not shipped. At this point I just want a refund and I am not hearing back from support.

[onyx drum]

Just got told to contact support. I have, they are not responding and I want my money back.

[stuck torrent]

when did you contact support?

[lyric burrow]

you arent the only person with problems rn fyi

[onyx drum]

12/11 - I heard back from someone with the exact message that Adam posted up and the last email I sent back was on Tuesday.

[onyx drum]

I understand that. It’s not an excuse for bad customer support

[lyric burrow]

you should read the pins too if you havent

[onyx drum]

I wasn’t discussing what happened I was just stating it. I edited the message though, thanks

[teal wolf]

where i can get the IOSS id for Lttstore since i already paid taxes on it? im trying to declare the package in customs

[unkempt seal]

from what i’ve seen online no one seems to know

[teal wolf]

yep... i paid the taxes again and opened ticket inm llttstore

[unkempt seal]

i checked my itemized ups bill and it’s not on there either. so maybe they don’t have one. yeah best way to do it is open a ticket indeed

[teal wolf]

yep, as they said they will refund the VAT tax if iits paid twice

[green holly]

Details: https://global-lttstore.gorgias.help/en-US/i-live-in-the-uk-eu-or-norway-and-ive-been-charged-for-sales-tax-twice-what-can-i-do-1382543

[lunar compass]

Black shaft screwdrivers are back!

https://global.lttstore.com/products/black-shaft-screwdriver

[undone copper]

GODDAMNIT, now i gotta buy a third screwdriver

LTT, stop coming out with good products

i’m going broke from yall

[celest grotto]

I've been enjoying my transparent screwdriver

never had a good screwdriver before

especially ratcheting

[peak halo]

1000x400mm Northern Lights deskpad back in stock https://global.lttstore.com/products/deskpad

[hollow spruce]

got a bit of pen ink on my floatplane hoodie thats a week old. about 75% of it came out after a wash.

then i accidentally dropped food on it and it left grease stains 😭 washed again but haven't even looked at it yet

I accepted my fate and thought i'll order another... out of stock in large

[undone copper]

next time use stain remover prior to washing it

[unkempt seal]

and never ever put it in the dryer

[peak halo]

Oh noooooo, black shaft screwdrivers are OG coating not new Scribedriver coating

Only 1,000-1,500 that were “found” unsold

[hollow spruce]

about 4 people at work told me to rub dish soap into it and then wash it so thats what I did lmfao

live and learn. I'll see tomorrow if it all came out

the ink looked like it had came out and then it dried and it still left a bit

imma be mad if it doesn't come out because i really rate the hoodie. never really worn blue before but it turns out it kinda suits me lol

[hollow spruce]

how on earth do they just "find" 90k CAD of unsold inventory lol

[peak halo]

https://tenor.com/view/raiders-lost-lostark-gif-14902526

[near comet]

Didn't think their warehouse was big enough to lose 1000 screwdrivers in it

[unkempt seal]

they outsourced the shipping and handling. it’s a big warehouse.

[hollow spruce]

Yeah I know its outsourced but

thats arguably worse lol

[unkempt seal]

got my first refund email from the whole ups debacle.

[ornate moon]

got a 126 CAD refund

[celest grotto]

...I got a 40 CAD refund

[celest grotto]

on a 250 CAD order I paid 108€ extra to UPS....

(the prepaid VAT is included in that 250 CAD)

the actual items were 215 CAD

[ornate moon]

which means i pay around £55 + £12 ups fee

[celest grotto]

lmfao

yeah this makes no sense at all

they refunded me just the prepaid tax, even though I paid so much more than it was needed to UPS

they didnt even refund me the full prepaid tax... I got 40.84 CAD back and I prepaid 40.87

[ornate moon]

I mean mine isnt that bad, especially with conversion

my tax was orginally £39 then UPS customs charge around £85 + £12 fee which you dont get back

i got around £70 back

[celest grotto]

so my import fees end up being around 80€ on a 130€ order now

with this refund

still insane

looks like I'll have to contact support again

[celest grotto]

I prepaid 25€, paid 108€ to UPS and now just got that 25€ back

[ornate moon]

rip

[celest grotto]

this makes me regret not rejecting the package

guess I'll see what response I get on the email

[unkempt seal]

they will refund it, these are very likely two completely separate refund processes and they may have just simply overlooked that you had both issues.

[rocky matrix]

Yeah I got the same issue, they just refunded me the tax from the store and nothing from ups back

[celest grotto]

for me it wasnt even the full tax from the store

missing 0.03 CAD

lol

[rocky matrix]

RIP

[rigid niche]

i just got a 25 CAD refund

its something

[unkempt seal]

https://www.reddit.com/r/LinusTechTips/s/eOFn7Joj7l

guess i am sending an other email. opened two separate tickets for 2 orders. only got one order refunded.

[low maple]

i have the super soft hoodie but it gets stained so easily and like they dont come off like i have some water stain i think or sumn and its still there

disappointing considering i love most my other LTT clothes

[viscid shell]

The solution to staining clothes is to ... not spill things on the clothes, and follow the care instructions.

[low maple]

😭 yeaaa but stains should be washable yk, and i follow wash instructions n stuff but yea

[viscid shell]

Um, I hate to break it to you, but no clothing item is impervious to things that stain... Besides, think of stains as battlescars. They add character to the clothing.

[reef tusk]

Some stains just won’t come out

No matter how much you try

[vestal plinth]

i only got 89 CAD

...

after doing some rough math, i think what they refunded is not far off

only around 3% off

(not including handling fees)

i did a comparison to my dbrand order which i had ordered about a week earlier

[vestal plinth]

actually nevermind, its pretty much spot on, tax here is 36% on backpack n stuff like that, and 20% on tech stuff, averages out to 28% (not including handling fees), and then handling fees is 11% of order value

i calculated 38.351% is what i paid after refund (difference is probably due to currency conversion)

[serene schooner]

Did anyone else get a refund that was less than what you paid in taxes and fee's?

[vestal plinth]

mind this part of the email, they will only refund handling fees if you order originally was under the minimum threshold of you country

[serene schooner]

Mine already was

And the amount I got back doesn't add up if I omit the UPS fee

What a crapshow this is

[vestal plinth]

probably send them an email then, i'd go into details with the calculations, and lay it out as is

maybe they did different calculation from what you did

[serene schooner]

This is so annoying

Why do I have to spend my time going back and forth about something they did wrong

[vestal plinth]

technically wasn't them though

[serene schooner]

Wasn't me either

ffs i think they fucked up on the currency exchange and thougt my receipts from ups was in swedish kronor when it actually was in danish kroner

the amount i was refunded in CAD adds up to the amount right on the dot in swedish

problem is that its a 75CAD difference

[vestal plinth]

yeah, i'd do the calculations in both, then show that your receipt is in danish kroner

but thats kinda funny lol

[serene schooner]

i paid 1120ddk

and got refunded 167cad

my receipts even says DKK as the currency

[glossy sequoia]

While the whole situation really stinks I'm glad that we are all in the same boat in a way (I was really angry when I saw the refund amount this morning) . I only got refunded for Vat on my affected parcel (about 21 quid) when it should have been nearly 3 times that due to being impacted by all the other issues. Another more expensive parcel came with no fees at all. It is so annoying after already having submitted all the paperwork through support. What the heck is going on over at LTT?

[reef tusk]

Human error which I am sure they are working hard to put processes in place to make sure this kind of thing doesn’t happen again or at least to this scale.

[celest grotto]

It's just funny to me how I got refunded 0.03 cad less than I prepaid in store and it being under 25% of what I actually had to pay to ups.

[bronze sentinel]

afaik it was a problem with a third party. not ltt/cw themselves making the mistake.

and so far ive only seen ups packages affected by these issues, so maybe related to them or whoever was the middleman between cw and ups. my and others packages that are going through postnl dont seem to be affected

(though postnl is now holding my package for 4 days in a row, but thats unrelated to those extra charges)

[vestal plinth]

its also december, worst time to order something online, everyone and their mom ordering stuff online

[glossy sequoia]

I realise that it was a third party that made the mistake (and totally get that these things happen), I am more upset that after the whole "We have identified all affected customers and we'll be providing automatic refunds" they couldn't get that right despite being sent all the invoices etc. It's just a bit much right before Christmas as it is a lot of money for me. Trust me I wouldn't be very happy as LTT if I had to process a load of refunds from a third party partner mess-up. It does just appear to be a UPS issue (and i am so thankful they sent out the rest of my orders RoyalMail) . I'm sorry to hear that postnl is still holding on to your order. Hope you receive it soon.

[vestal plinth]

tbf, every country has its own customs rules/code, and they can get complicated at times if you are not accustomed to those rules.

i dont know even know my own countries customs rules, people who do now, are peopel who have businesses and they import regularly

[glossy sequoia]

Yes, It is quite a 'minefield'. At the end of the day I just hope they get it sorted. I started off using their Ai chatbot thing and I think I should have asked for a human from the start.

[bronze sentinel]

im used to shipping during this time, also used to shipments from overseas. its already through customs in the netherlands and normally that means shipment getting handed over to dhl in the next day or two but 4 is highly unusual. just gonna wait and see. if it hits a week i might open a ticket with cw

[vestal plinth]

i dont think CW can do anything at that point, you are probably better off contacting customs

[bronze sentinel]

well the only thing they can do i notify the carrier that the package is potentially missing

[hollow spruce]

this doesn't surprise me for PostNL

[serene schooner]

its built right into shopify to handle all of that

[pallid isle]

wondering when they’ll switch to having a relationship directly with FedEx/UPS/etc instead of going through a logistics partner…they’re only hurting brand reputation and having partnered with UPS for many years, while not perfect, it’s better than going through a middle man

doesn’t even have to be UPS, there are aggregators to get you the best rates and they’ll all come do pickups

Wizmo and Aeronet suck

[restive vector]

Personally I’d prefer UPS over FedEx

It’s definitely area dependent but we’ve literally never had a good experience with our FedEx people

Day 19 after order, 16 after label was created, 10 after estimated delivery

[pallid isle]

Same

[nimble pewter]

Or y'know, postNL is just a lot busier this year due to handling a lot more packages than previous years and it hasn't made it out of their warehouse yet

[restive vector]

Have you opened a support ticket?

[onyx condor]

Wow I thought it would never happen. Finally getting some movement on my December 1st order.

[pallid isle]

yep, opened a support ticket on the 12th. no meaningful updates

[restive vector]

cant relate

[onyx condor]

What was your order date?

Hope you get an update soon

[restive vector]

The first

[reef bridge]

I recently got my black/gold scribe driver pens, and I must say, the non-coated ones feels much better to hold :3

[willow scroll]

Unfortunately, it looks like not only UPS shipments were messed up, but also those sent via PostNL.
Below is copy of my reddit comment about my situation:

My order was declared on CN23 incorrectly for total value of 180,76 USD instead of 199,99 CAD (147,56 USD instead of 137,93 CAD for commuter backpack and 33,27 USD instead of 62,06 CAD for mystery screwdriver; CAD values from order confirmation email).

At this time 199,99 CAD equals about 123,71 EUR when 180,76 USD equals about 154,33 EUR which places order value above 150 EUR limit for IOSS when it shouldn't be.

It looks like whole order value is attached to backpack (147,56 USD = ~ 203,54 CAD) and polish VAT (23%) is presented as screwdriver's value (33,27 USD = ~45,90 CAD). Additionally IOSS number and any information about paid VAT are missing from the declaration.

I think it all may be somehow connected to the change of the shipment number - it was LXxxxxxxxxxNL for most of the time and somewhere in between Netherlands and Poland it changed to CHxxxxxxxxxNL.

I've contacted customs and tried to explain the situation but to no effect. They said that without proper itemized invoice that clearly displays IOSS number and that the VAT was paid or proper CN23 declaration on the package they can't do anything, they also don't have in their system any IOSS declaration for package CHxxxxxxxxxNL and cannot look for the old number because formally it is a different package. That means I'll be charged 23% of VAT on 180,76 USD and not 199,99 CAD (~25% more than it should be if this was just double taxation).

[sharp cloak]

Yeah. Same here. I ordered 4 driver sets and the screwdriver for a present on Dec 1st. Got one of 4 driver packs 1 or 2 weeks ago. Everything else was shipped yesterday. Like seriously? No notices on back orders or saying they were having troubles with fulfilling order.... Now, my gift probably won't be here in time as it's slated to be delivered on the 24th and I am leaving the 23rd. Very disappointing.

[glacial jay]

The bit case was featured in a video yesterday I can’t find a spot on ltt store

[paper mirage]

If its the small bit case for the normal screwdrivers, its not released yet, but Linus has shown it a few times now

[lunar compass]

I think they said that bit case was releasing this year? Don’t quote me on it.

[viscid shell]

I heard they were releasing the bit case... one bit at a time. 😎 slaps knee so hard it falls right off

[nimble pewter]

That total USD value would be correct for the sales tax inclusive price of your things

So unlike the UPS stuff, your order value is correct, it's just missing all the other info so you're getting charged VAT again

[echo shadow]

My order of a commuter backpack and mystery screwdriver (+extra bits) just got through UK customs today via postNL and it appears I've also been hit by the customs mess up - have yet to get the value but tracking now says there's a payment due

[compact coral]

Would love to discuss LTT Merch if I ever receive my order.
Ordered on December 8th 2025.
Once I receive it I will of couse update.

[rose bison]

Thank you brich4750

[willow scroll]

Not exactly, it's incorrect differently than UPS ones. If values for each item were same as on my confirmation email +23% than maybe, but it's divided differently. Also I'm gonna have to pay 23% VAT on already paid VAT, that should never happen. if whole order would be declared as ~200 CAD that would be double taxation (same 46 CAD that I paid at the checkout).

Also weirdly enough, tracking for first number shows weight as 1.962kg and new one shows 2.089kg (total gross weight of the package). Limit for simpler declaration CN22 instead of CN23 is 2kg. Maybe before number change everything was right, but when package was weighted again in the Netherlands and it was over the weight limit then something went wrong. Additionaly on the CN23 (I got photo of if from customs) screwdriver's and backpacks weights are shown as 0,981kg each, totaling to 2,085kg. I don't know what calculator someone used, but mine shows that 0,981*2=1,962, exactly the weight value shown in the first tracking.

[visual wyvern]

just got my tech sack & precisions screwdriver/kit

hot take: the ifixit one looks better sitting in the techsack.

i'm not complaining, i just found it funny! i do love that the ltt one has a hinged lid and the "parts tray"* isn't entirely symetrical- and the bit storage in the handle is a greatly appreciated feature

*edit: i take back those sarcastic quotes as i just noticed there are those thin magnetic squared at the bottom of the recesses in the lid.

[echo shadow]

whats this bit case thing? I cant see it on lttstore

[paper mirage]

Its a bit case thing, that hasn't been released yet.

Its been shown off a few times now

[stable rose]

releasing same time as prismatic screwdrivers i think?

[echo shadow]

ohhh that makes sense

wait but you can preorder them already though

[paper mirage]

Donno if Linus set a hard date yet.. but its been seen/teased for what 6mo now or something like that..

[echo shadow]

nvm its just a sign up thing isnt it

[echo shadow]

this is the first time they've said something like 'pair it with our brand new bit case' in an lttstore ad though right?

[paper mirage]

Yes... before it was just either in the background unmentioned or Linus saying its something they are working on

[glacial jay]

Will the prismatic screwdrivers be restocked once there gone?

[lunar compass]

If they sell well enough, yeah.

[reef tusk]

its coming....

[totally getting one]

[green holly]

https://www.reddit.com/r/LinusTechTips/comments/1ptgbsn/final_update_on_customs_fees_for_those_with/

[frozen bone]

If I already own 2 LTT Screwdrivers, the precision kit, and a Stubby....would it be financially responsible to buy 1-2 of the transparent ones just because they look cool?

[viscid shell]

That depends... are you living paycheque to paycheque? Do you have enough funds to put food on the table, acquire warm clothes, and keep a roof over your head? If yes, then you buy those screwdrivers! 😄

[frozen bone]

I can afford it.

And it does come out right after christmas soooooooo gift to myself? Im concerned they're going to be super limited run and I've missed so many limited things.

(Yes FOMO is bad, but I F!@#ing love transparent stuff)

[reef tusk]

If you love transparent stuff, if you know you will love it and you can afford it… merry Christmas! 🤣

[frozen bone]

I feel validated.

[reef tusk]

Friends: You spent how much? On a bag?!? from CANADA?
Me: Yes.
1 year later in feb...
still love it