lttstore

[vivid stirrup]

Bruh really

[chilly tartan]

lol

[vivid stirrup]

Least it's 5 stars

Price isn't the issue

The inflation on tax and shipping is ridiculous

[hushed sonnet]

Ngl I also wish the ltt backpack had something like the mospack did. Had this little extension cable you could plug things to inside the bag and had a passthrough power to a wall outlet

Can’t have everything though

I’m looking t the Anker 511 and it looks close to what I’m wanting. I do like the look of the 521, however if I got that I’d probably carry separately from a bag. Theres these bar shaped power banks I’m looking at which would be nice to sit vertically in a bag and are ideally what I’d like, but most the companies making these I haven’t heard of before.

[blazing wave]

I mean it has the pass through thing for the power bank

Not cables, just a hole

Having a cable would mean limited compatibility, and probably a bunch of stuff with how much power the cable could handle

[peak halo]

While I was waiting for the backorders to start I looked at other “tech bags” and found for the first time bags with an external USB socket you could wire into an internal power bank of your choice. My first thought was “yeah, that’ll get flooded fast”

[willow tide]

Not exactly helpful though is it

[peak halo]

5-star spam is still spam

[willow tide]

I have a very cheap one that has the feature. It isn't useful because cable range most of the time (if it had a way to wind/manage the cable it would be better for wheb it's stationery, on the move it kind of works though.

It points down so is ok waterproofness wise but haven't tried it in the rain xD

Though the main problem with that bag is it is literally disintegrating

[candid fern]

IMO why would anyone be allowed to place a REVIEW for a product, if they down own the actual product...

[willow tide]

That is weird tbh.

[hushed sonnet]

What I’m thinking of MOS had this reach thing. It was basically an extension cable. On the end inside the bag you had a single wall power outlet and two USB ports. And then an extension cable leading from that to a side pocket in the bag. You could unzip the side pocket and extend the cable out being something like 6 feet. Meaning you could just extend that out and plug it into the wall, and things could charge while still inside your bag

[peak halo]

Sounds heavy

[candid fern]

Linus / Luke should have given each person at the pop up a special code with their purchase, e-mail it with the receipt, that code allows them to leave a review.

Then they lock product reviews for people unless it has been purchased on their account.

People leaving PRODUCT REVIEWS for a item they don't even own is absolutely braindead

That's like leaving a food review for food that you've never tried before.

[potent ocean]

I think shopify does this with the “verified reviewer” things. If that appears, then shopify confirms that that person bought the product. Anything else is basically a free for all comment

[willow tide]

They did something to get verified reviews going

Through a third party review lot

[hushed sonnet]

This. It was basically a small extension cable. Not really heavy. I liked having it in my mospack before I sold that to a friend.

The one I liked doesn’t appear to available anymore though. I’d think it’d be cool if the LTT backpack had something like it

[willow tide]

They are doing addons?. Except then it wpuld be very similar 😅

[hushed sonnet]

It could also be removed and used separately

But with the ltt zippers there wouldn’t be the flooding that was mentioned

[peak halo]

Tech pouch and phone holder

It’s not so much the rain that makes it through the zippers but the general wetness that seeps through the fabric, fingers crossed the double-lining on the bottom holds up

[hushed sonnet]

It was also only 3 feet

[willow tide]

Tbh was wondering if that would be needed to run through the internal compartments xd

[wide socket]

Looks like a fucking fire hazard

Have you felt Macbook chargers when they are charging

I swear you could cook an egg on them

I wonder if the fast LTT Released the backpack video on SC and not the main page has had an effect on sales

[hushed sonnet]

Honestly yeah. Surprised there’s no main channel video promoting it. Could have a video that would follow through the whole design process they took leading up to release

[wide socket]

Thats probably more likely I am sure thats a hell of a video to edit, I mean how long have they been working on it

[hushed sonnet]

Really am interested when the screwdriver releases what we’ll see. The backpack was mainly LTT centric. The screwdriver they plan on handing out/selling to multiple reviewers and creators

They might even say that they have a date for the pop up shop planned in tonight’s wanshow

It’s been hinted at very soon now

[wide socket]

This fucking tweet though

[primal dagger]

I thought he said at one point there was going to be one, but I can't remember where that was said

that could have been for the screwdriver though

if I were in their shoes, though, I'd wait for the die down on the backpack sales before introducing a video on the main channel about it

right now they did a launch on shortcircuit/the email list, then a few days later we get tonight's WAN Show

[tight crater]

I'm really hoping they can do something about the crazy shipping fees for non NA people.

[primal dagger]

so it'd make sense in a week or two to have another bump with a main channel video

@tight crater they already are subsidizing shipping costs 😦

[wide socket]

^This

[tight crater]

😔

[primal dagger]

https://twitter.com/nicklmg/status/1555105563171729408

Nick Light (@nicklmg)

@ValentinM97 @LinusTech @linusgsebastian Unfortunately can’t control taxes and we’re actually losing about $10 to shipping even while charging $50 to ship to Germany… shipping globally is super expensive, especially these days…

Twitter · Aug 4, 2022, 8:17 AM

[tight crater]

I see. Thank you for the info.

Some people suggested an EU Warehouse but that might be far fetched for now.

[primal dagger]

that won't decrease prices like you think it will

[tight crater]

I hope the screwdriver will be cheaper in terms of shipping+tax.

[wide socket]

oh it will be for sure

[sand breach]

It will be

[tight crater]

🙏

[primal dagger]

VAT still has to be added, importing enmasse will be slightly cheaper, but when you add in the additional costs of space + workers .. it'll likely even out the same

[sand breach]

But yeah an EU warehouse wouldn’t make a huge difference. Only difference would be ship time from warehouse to customer

[tight crater]

Yea true...

[primal dagger]

taxes on that is a nightmare though

[sand breach]

yeah

[primal dagger]

so increases in pressure on the accounting team..

or honestly, likely outsourced since the laws are a mess

[wide socket]

Taxes in general are a nightmare

[primal dagger]

stuff is never simple ™ 😦

@wide socket easier when you only have to account for your local jurisdiction though

the sales taxes are handled largely by shopify's integration, but company taxes are an entirely different beast

[tight crater]

I'm happy they removed the non verified purchases on the backpack 😄

I was giga surprised this morning when I saw so many 1 star reviews and looked into it

[primal dagger]

it has been a common occurrence all week

[blazing wave]

all week aka two days

Lol

[primal dagger]

@blazing wave I start my week on monday, it's been more than half the week for me 😉

close enough™

[ivory breach]

lmao nice

[wide socket]

You have a time your week starts?

Mine all seem to fade together

[primal dagger]

@wide socket precisely for that reason haha

[blazing wave]

but the backpack came out on wednesday

[primal dagger]

@blazing wave by sunday I'll be right

runs

[verbal mason]

Hi. I'm new here. I really don't want to dig up painful topics, but I thought the screwdriver was supposed to be released this week. Like, they shot a video about what they went through to make it and everything.

I thought it was gonna be released before the backpack.

Have I missed an update?

[primal dagger]

@verbal mason they only confirmed backpack release was this week

[blazing wave]

looks like they updated the cover image on the website to be the backpack

not sure if that was there before, but I hadnt seen it

[hushed sonnet]

The screwdriver probably won’t be until another few weeks at least. Linus is planning on doing the same thing he did with backpacks and have a pop up shop. And then give users a chance to review it for a few weeks. If he announced the pop up shop tonight. He would likely wait 2-3 weeks for people to use their screwdriver and share reviews before allowing back orders to be opened

Since he doesn’t want to allow backorders until he has reviews.

I can’t say they’ll make an announcement tonight for sure. They’ve just been saying “soon”. But if they did say anything tonight , it would probably be about 3 weeks before you can order.

[blazing wave]

I'd be a bit surprised if they announced it tn

would overshadow backpack a bit

[verbal mason]

I think I found the source of my confusion. I conflated the moment where he mentioned that they were gearing up for launch (https://www.youtube.com/watch?v=4NnXdK-Kncc&t=2603s) with the time he said the backpack would open 'mid-next-week' (https://www.youtube.com/watch?v=4NnXdK-Kncc&t=1633s)

[hushed sonnet]

I know. I’m just saying that from announcing the pop up shop to time of allowing orders will be about 3 weeks if they follow the same route as they did with backpacks.

[blazing wave]

ya for sure

[hushed sonnet]

Not sure if it would overshadow the backpack. That would put near a months time between backpack release and screwdriver release

[blazing wave]

overshadow was the wrong word

more distract

[hushed sonnet]

And I imagine the screwdriver will draw a very large audience since they plan on seeding it to reviewers.

Backpack is more of an LTT audience thing. Screwdriver is a people who use tools thing

I’ll certainly buy a screwdriver or two for use at work.

[blazing wave]

I hope project farm does a review of screwdriver

love that guys vids

[hushed sonnet]

I can bet that he will.

[blazing wave]

they'd definitely send him one, but he doesn't accept free stuff

[hushed sonnet]

He’s said he’d like to and would message to see if he could buy early

[blazing wave]

hadn't seen that, that's awesome

[hushed sonnet]

Linus has said on WAN that he’d also give reviewers a first heads up on ordering as well I believe

[hushed sonnet]

I think it was in a simple tweet or YouTube comment that he said it. I only saw it because someone posted a screenshot to Reddit

I could also imagine them still sending review unites early. Probably the same batch that will be used in the pop up shop

[verbal mason]

Ok, a different question: Do we have any sense of if some products will be coming back in stock? I've got my eye on a ridiculously large desk pad, a multi-nep shirt, and a workshop jacket but they're all sold out.

[blazing wave]

workshop jacket sounds like it might be a bit

no idea about multi nep

both are dope

still havent heard back on my workshop jacket email tho

[stable ridge]

Does anyone have a visual/picture of ALL of the screwdriver variants in one pic?

(Black Handle Black Shaft, Black Orange Handle Black Shaft, Black Handle Silver Shaft, Black Orange Handle Silver Shaft)

I need to stare at them at all once and think long and hard about which one I want lol

[hushed sonnet]

Clearly one of each

I’ll probably buy two when available. At least one with a black shaft

[blazing wave]

one for looks, one for use

[soft cliff]

Yes get them aALL

[stable ridge]

I’ll always (I’d assume) be able to buy a silver shaft. Maybe get the black shaft with orange accents until it breaks

Or I take sandpaper to the black shaft once is starts to get ugly

[hushed sonnet]

That’s my mindset. Black handles will only be available on launch

[solid prairie]

If you're really skilled you could redo the black on the shaft

[stable ridge]

Black handles? As in, the all black handles?

[blazing wave]

probably won't ever fully go away

[hushed sonnet]

Black shafts lol

[stable ridge]

Oh lol

[blazing wave]

cus it's got the knurling

[stable ridge]

Yeah idk what I’ll do

[stable ridge]

Which brings me back to my question

[blazing wave]

I don't think they've posted one anywhere

[stable ridge]

Nick did show this earlier

Just the wear on a few of their sets

[blazing wave]

yeah that was in the email abt it

[hushed sonnet]

If I buy two, the black shaft is gonna be my daily lol

[blazing wave]

it does look 10x cooler

[stable ridge]

Does anyone have a pic of the two new ones?

(Silver shaft with both handle variants)

[blazing wave]

it's probably shown up somewhere

that's the pic that was in the newsletter

[hushed sonnet]

There’s been no pictures of orange/silver right?

[stable ridge]

Yeah I’ve never seen one of those with orange

[blazing wave]

nothing I've seen

I mean, it won't look all that different

[stable ridge]

Ultimately no but it’s helps in decision making

[hushed sonnet]

I love having a job where I’ll actually put it to work

Also a good chance I’ll get a+ certified with this job it was mentioned

[blazing wave]

what's this mean?

[hushed sonnet]

CompTIA A+

[blazing wave]

ah I thought it was something to do with the screwdriver and was like, da hecc?

[hushed sonnet]

Oh. No lol. But I’ll certainly be using the screwdriver at work

[stable ridge]

I take apart my pc for fun so that’s my only use lol

Aside from the occasional furniture assembly

[hushed sonnet]

I just have really fine control with my impact for furniture. Learned good control as a carpenter and mover

[blazing wave]

bro u use an impact for furniture??

[hushed sonnet]

If you know how, then yes. I’m not just going to hammer a screw in with it. I get close enough, then slow down to about the speed I would screw it manually with and wait for resistance

My impact has enough control to allow me to do that

And I would still never touch electronics with it

[blazing wave]

"today I'm going to show you guys how to disassemble a PC with one super easy trick, an impact driver"

[hushed sonnet]

I cringe when I see someone hammering at anything electronic with an impact

[soft cliff]

looks like someone used a Roundhouse Kick on that PC

[blazing wave]

fastest way to open pc case 2022

[hushed sonnet]

However I do work on forklift terminals where the impact would be handy. technically computers running a version of windows. But that’s hard materials to get to the board inside.

[blazing wave]

they have those running windows?

why lmao

[hushed sonnet]

It’s not like windows 10 or anything. It’s something from xp. We deal with a lot of hand barcode scanners that also run windows

[blazing wave]

weird they don't run linux

[hushed sonnet]

It’s something of a mobile version of windows

[blazing wave]

ah it's like old ish?

[hushed sonnet]

Let’s see if I can find this out real quick

[hushed sonnet]

It is Windows CE 5 on the terminals I deal with.

Unsure on the hand scanners as I don’t personally fix them, but it’s something I think slightly newer

[dry bolt]

probably CE6

thats what most of ours were

[hushed sonnet]

Possibly. I won’t know until I actually work on one. Or if I could simply remember the model number to look them up

[ivory breach]

So water bottles am I right

Or do you prefer a deskpad 👀

[hushed sonnet]

I just want a northern lights portable mousepad

Like those hard ones that could stiff, but with a soft padded feel on top

[chilly tartan]

1700 backpacks out the door damn

[hushed sonnet]

17000?

Wait till wan show

[blazing bay]

Some wood or firm plastic and some glue, make your own

[blazing bay]

Could sand down a small cutting board or something and probably do it cheap

[blazing wave]

that shirt is the one that was in yesterdays vid

[hushed sonnet]

The smallest desk pad still isn’t small enough. I’d still take it normal and flexible and just have it on a hard surface if only it could go smaller.

Smallest desk pad size vs ideal portable mousepad size.

I couldn’t find my actual portable mousepad for the picture lol. I stopped using it since the hard top surface was still unpleasant.

[chilly tartan]

Oops missed a 0

[blazing wave]

~100 backpacks since wan started lol

Tech pouch looks pretty neat

[ember agate]

Was there some hoodie promo last week?

[barren basin]

on the backpack page

[ember agate]

Do you mean if you buy a backpack you got a deal?

[stuck torrent]

theoretically 20 off if you bought a wan hoodie and backpack together. you pay separate shipping for the hoodie and backpack thought so it's not necessarily a great deal unless you were planning on getting other stuff with the backpack anyway.

theoretically still active until tomorrow

[ember agate]

Ohh okay! Thanks for letting me know! 😄

[fresh trellis]

Was there any update on the 64 oz ltt water bottle?

[viscid shell]

[peak halo]

Fuuuuuuuck, first time sending support an email about an order, and not knowing they use Zendesk I thought nothing of not receiving any email acknowledgment. That was Wednesday, and now it’s late Friday and my WAN Hoodie has already shipped to the wrong address. I’m really going to have to sort out my email account

[azure seal]

Will you ever release a ratcheting screwdriver with a built in light? Craftsman used to make one but discontinued it a few years back. I work on arcade games and would love this product.

[onyx drum]

does the backpack compress at all? like does it squish up/would it look less bulky if you only used the back pocket for laptop, etc and left the big one empty. like does it easily collapse going under airplane seat etc so its not as bulky.

[stuck torrent]

heh, happened to look at adams (of ltt support) twitter, and it sounds like theres a lot of messages from people who spent money without consulting their partner. I wonder if thats gonna translate to a number of wave 1 canceled orders as the SO's lay down the law.

[lament kraken]

Yooo, just ordered the backpack, and I'm so excited!

[ivory breach]

☠️☠️

[nova bridge]

It does look neat, and also strongly inspired by the tech pouch I currently use

[scenic spire]

blinks So was reading the reviews of the back pack and found it very amusing that we already have anonymous reviews posting about the product being shit and broken in shipping and calling Linus and scammer despite the fact that unless they're freaking time travelers or got someone to ship it to them from the pop-up, they can't have gotten the product yet, at which point what, they expect LTT to responsible for shipping by a 3rd party? And to be clear, I think I'm giving these reviews a LOT of benefit of the doubt here...

I know that Merch team are probably against review moderation given the discussions I've seen on the WAN show, but a "I have received a product that was damaged in shipping that haven't even shipped yet" seems like an obvious one to delete and/or flag with a comment.

[meager frost]

is there any info of when the 65 ounce ltt water bottle is coming to the store

[peak smelt]

Last update was "it's on a boat, then when it eventually gets into port it will spend time there and then have to clear customs"

[blazing wave]

What pouch do you have rn?

[nova bridge]

Peak design's tech pouch in sage... The changes he described will make it look less like it, but the prototype he showed made me instantly think, wow that looks like a black and orange version pd's tech pouch

[peak halo]

Emailed again from a Gmail address and got an instant “ticket created” acknowledgement so I think it’s a problem with my email account. Long as it gets sorted in time for the backpack I’ll be okay

[stoic spindle]

Are the cable ties good? I’ve been looking at the black on black but with shipping they’re expensive

[peak halo]

It’s early days but that fourth wave of backpacks doesn’t look like a safe bet any more

I mean the fourth wave that was added in the wake of the tens of thousands of notification sign-ups, as Linus said “each wave is a seven-figure bet”

https://youtu.be/VEvP9pWBzug

[simple summit]

Well I think the release schedule missing majority of back to school rn is going to hurt them

[peak smelt]

I am guessing there will be some uptick again possibly after wave 1 starts making it to people and there are more/varied 'real world' reviews and opinions.

[simple summit]

Alot of people are doing back to school shopping right now and earlier

If you missed wave 1, that's a long time to wait on a bag

I do hope they sell tho, I'm really excited for mine and I hope this gives them proper return on investment. I love seeing LTT do stuff like this

[peak smelt]

yea, I know a few friends I have spoken too are thinking about ordering one (some even have the money set aside already) but are not in a rush so they are going to wait and see the quality from the one I get.

[simple summit]

My only worry is I hope ltt isn't spreading themselves thin. They have ALOT going on financially rn

[peak smelt]

yea, as mentioned on the WAN Show the screwdriver should be a lot more reasonable shipping wise and with a lower starting point, and with 100k units it should help them too.

[potent ocean]

My guess is that they’ll need to sell 40-50% by the time the 4th wave lands to make this bet pay off… which is about November 10th. So there is still time. However, the bags are moving slower than I thought.

[peak halo]

The separate shipment thing was a shock and probably hurt sales. Be good to see them pick up if and when they can combine shipping

[potent ocean]

Yup

Im honestly surprised I got in wave 1. I woke up at 1am, saw the email and bought immediately.

By the time I woke up my normal time, wave 1 was done

[peak halo]

I know I removed a bunch from my cart knowing that it wouldn’t be a single shipment (even though I ended up getting a WAN Hoodie anyway)

[potent ocean]

I do wonder what happened to the 200 from the airdrop, and the 300 from wave 1 (since it’s 9700 pieces)

Unless wave1 is smaller because 300 were airdropped

[peak halo]

They put 250 up for sale at the pop-up shop, so they probably kept 50 aside for staff + review samples + video props

[potent ocean]

I thought the pop up shop only sold 50

I wonder if they’re sending some out to other YouTubers

[peak halo]

Correct, think Nick confirmed they were holding the rest back to ship alongside the first wave

[potent ocean]

I remember them saying that they’re making screwdrivers for YouTubers, like a pink one for iJustine

[languid valve]

Shouldn't cost them too much since the mold is the same, just different colored plastic

[potent ocean]

Ye

I just wonder if they’re doing the same with the backpack

[willow tide]

I guess the problem with that is they have to hold the other sold inventory for 2 (to 6?) months

The only workaround to that I can think of would be let people by stuff in stock at the time the backpack arrives

[peak halo]

Yeah, watched the bit of last night’s WAN Show where Linus basically said they made a judgment call on the separate shipping

[willow tide]

also that would be a larger shipment which may not necessarily be cheaper. Ah need to watch that ofc 😅

[peak halo]

Would have been good to have some prior notice of that change of direction prior to ordering

[peak smelt]

yea, when they get to a point where the current wave is in stock and not sold out I am sure they will update it to all be in 1 go.

[strange tangle]

I hope that the support gets to me soon. The size/instructions label on the back of my constellation shirt is peeling off. I only washed it 2 times and did so according to the instructions.

[serene cargo]

If no one has replied, I bought a pack of the newer cable ties. They've worked very well for me compared to the ties that came with a lot of my peripherals

[honest shell]

Meeh doubt it

It's gonna take a long time

I also have a ticket open for my lost shipment

[strange tangle]

How long has your ticket been open? Mine has been 11 days so far

[honest shell]

8 days for me

[onyx drum]

Someone share a pic or link to the ltt tech pouch you're talking about

[honest shell]

go see thewan show vod

timestamp are in the comments

[timber bear]

4 weeks for me

[honest shell]

big oof

can't they just hire another cs agent?

ngl they have a heavy influx of support tickets since the dawn of time

[timber bear]

Or they could use the support desk company they keep shilling for.

[elder kite]

Hmmm

Wonder how long this one will be up for

[honest shell]

that's probably what CS is doing instead of answering support tickets

[stoic spindle]

Thank you!

[sand breach]

That’s… interesting

[blazing bay]

Anyone higher up know if the tablet style notepad will be in stock any time soon?

[near verge]

Bag look dope. If money weren't a issue I would buy it right now. As it is going to see if I can make what I have work for a little longer maybe get one for xmas 😛

I was also thinking that weirdly enough. Been thinking about getting a molle bag for a bit. I really like the idea of having my Switch in a little bag I could just slap onto a proper backpack for when I need the extra storage.

Jackery might be the closest thing atm

[sullen frost]

Anker is getting fairly competitive against Jackery

[near verge]

True, about to get a slim charger for my switch from them. They have seen like a pretty solid company for charger stuff.

[near verge]

such a good show

[dense forge]

Really glad someone else saw this. PD has had major issues with people ripping off there designs. I’m sure LTT will make its changes to justify the products existence, I just hope they vet the manufacturer to not be one that’s providing the cheap knockoff PD merch to other companies.

[vivid stirrup]

Wait what about pd I'm confused

[vivid stirrup]

Yes it is

Also who thinks we should have a discord tag for wave 1 2 and 3 backpack orders XD

[dense forge]

WAN Show. Linus showed off a prototype tech pouch for the backpack. Was basically exactly the Peak Design tech pouch.

Granted it’s an early prototype. So who knows what final product would be.

[vivid stirrup]

Ahhhh I see

[dense forge]

The PD tech pouches are really really good. Not sure how to improve on the design much in my eyes.

[timber bear]

It’s because of Covid, supply chain issues, chip shortages, American ceo golden parachutes, stock market volatility, or any of the other dozen “reasons” (read as excuses) the world is using instead of customer service excellence. If you can’t support the hundreds of products and cs tickets, then don’t offer hundreds of products until you can. Adding more offerings isn’t the answer. Fan boys/girls/persons/etc will always flock to the cult of LTT merch, but us mere mortals just want a normal shopping/customer service experience.

[plain fern]

If that's a deal breaker, maybe shop elsewhere until they get things sorted. Personally, I'm buying merch, that i also expect will be good quality

I've had support tickets take 2+ weeks to get an answer, but they do take care of me once they get around to it

And i do hope that they get better

[timber bear]

I’ve already bought the merch, I want cs to reply to my requests so I can get a different size so the present (now very late) will fit the person I bought it for. I had put in the original ticket less than 10 minutes from the original purchase, but since the site has no cancel/modify capability, i has to wait for cs. The first response came a day before before the shipping service label was created (4 business days after the order was placed). Since the different sizes are the same price, it could have easily been removed from the ship queue and fixed before the box was labeled and shipped. In the first and only response, they wanted to wait until it was received by me before doing a return rma/label.

Im now waiting for them to reply to the request for the rma/label and have put in 3 tickets now (with the other ticket numbers listed in the body of each, done the tweets (which is a horrible way to communicate about something so specific, but tweeting specific people keeps being referenced on the wan show) and posted on the forum and discord. None seems to have gotten any attention. Since the posted return policy states 30 days, I’m at the point of that policy being a reason for them to refuse an exchange. No phone numbers or interactive cs chat on the website doesn’t leave many more avenues to get in contact.

[onyx drum]

Has Linus every said how many cs requests they get per day etc on the wan show?

[timber bear]

Not that i have heard in the past two years

[stuck torrent]

Don't worry about the 30 day return policy thing, when there was a big backlog around christmas they assured us they werent going to deny things for that reason when its because of cs delays. (I also suspect they don't actually enforce the 30 day thing in normal times except if someone is clearly trying to take advantage of them. They tend to err on the side of being too generous rather than too stingy based on my experiences.)

[opal night]

just a thought - would be cool if https://www.youtube.com/watch?v=mCZBdtvjJ5Q&ab_channel=FortNine did lttstore backpack too... i think they're also from the same region of canada?

[vivid stirrup]

so excited for the ltt backpack like omg it looks so good

[honest shell]

These are motorcycle bags tho

Btw am i the only one that saw UrAvgConsumer leave a merch message on WAN show last night

He bought a backpack

[candid fern]

nice, he'll probably put a review out

[vivid stirrup]

i know they seem cool for purpose but the ltt one is completelyu and utterly fit for purpose for my job in it

[peak halo]

I’ll have to rewatch on YouTube at 2x speed to catch the merch messages I missed while reading Twitch chat

[vivid stirrup]

its now time for the screw driver

[potent ocean]

https://twitter.com/nicklmg/status/1555833863229673473?s=21&t=9CZimlj1b9PkhywcKsSE5A

Nick Light (@nicklmg)

@perrintong Weeks not months but no date yet

Twitter · Aug 6, 2022, 8:31 AM

It’s weeks away 🤞

[peak halo]

And a single shipment this time so fingers crossed I’ll get one while I’m in Canada 🤞

[vivid stirrup]

ok weeks

no date

[hoary pilot]

Does anyone know the exact dimensions of the LTT Backpack? On the merch page it says “Meets carry-on standards for most airlines (just barely fits under the seat!)” but I haven’t found the actual height, width, and depth

[sly bear]

Has anybody gotten the swimsuit? Is there a way to tighten it or do you just pray the elastic holds it on?

[plain fern]

SIZE GUIDE
3.7lbs empty. 25.5L internal volume, 35L external size. Max laptop size for largest sleeve: 11.25 x 15.5 x 1.25" (28.575 x 39.37 x 3.175cm). Meets carry-on standards for most airlines (just barely fits under the seat!) 

oh, my bad. that's laptop dimensions

[willow tide]

Is this another thing the internet needs to extrapolate based on the size of someone's head

[blazing wave]

https://twitter.com/nicklmg/status/1554988958169194496?s=21&t=jWGlPVpTTPnwBRw3Oau9mw

Nick Light (@nicklmg)

@Aur0rab0realis9 About 5lbs

35cm x 50cm x 27cm

Twitter · Aug 4, 2022, 12:33 AM

[plain fern]

I think that's the shipping dimensions of the box

[blazing wave]

It’s not the dimensions of the bag, but should be close

[plain fern]

but it does help approxiamte

[blazing wave]

Ye

[plain fern]

that's 47.25L, the backpack is 35L external

[potent ocean]

The dimensions are here: https://linustechtips.com/topic/1436464-backpack-updates/#comments

Circumference by diameter 13.85in / 35.17cm
(Front) Length 13.5in / 34.29cm
(Side) Width 10in / 25.4cm
Height 17.5in / 44.45cm

[blazing wave]

So the box is a few cm larger in each direction approximately

[plain fern]

Staff should really update store page w/ external dimensions though. this matters for people flying on spirit

[torpid crystal]

kinda sad tbh that they dont even offer to pay in canadian dollars

considering they are based in canada its surprising

[plain fern]

I am surprised they don't have some form of fastening on the airtag pocket

kinda expected linus to stick a waterproof zipper on it

because reasons

[sand breach]

@torpid crystal I remember them saying it’d just be more of a hassle for them than a convenience

[candid fern]

No one flies spirit, even if you buy a plane ticket, they're probably going to cancel your fight anyway

[willow tide]

I mean they said in the video the reason it was delayed past back to school season was the pocket.. so how much later would it of been...

[blazing wave]

probably would've made it more conspicuous

only 2k bags left in wave 2

[plain fern]

I'm not saying a fastener would have been a good idea, but unnecessary zipper pockets is kinda their MO

Linus uses ykk zippers like squenix uses belts on jrpg characters

[opal night]

ye it slowed down considerably - may be that people are waiting for more reviews since people from 1st wave are gonna get theirs before 2nd wave ships

[verbal hazel]

I am SO excited for my wave 1 backpack!

[lament kraken]

I was hoping to get in on wave 1; I got the email the second it went live.

Unfortunately I had some payment processor issues, and it delayed me about a day, causing me to buy into wave 2.

This thing is selling fast.

[torpid crystal]

still sad

had to convert my cad to usd

and they will still need to pay everything in cad

shipping in canada is done with canadian dollars

same for their warehouse management

but anyways cant wait to get it

first time I buy merch

I like merch that is useful and benefit me on top of supporting one of my fav youtuber

water bottles and shirts arent that interesting to me tbh. You still need to pay 10-20$ shipping for an item that is like 30$ .

the only merch I have bought so far is from drew some country ball plushies and now this.

[simple summit]

Has anyone told staff about these fake reviews?

[stuck torrent]

They're aware and have been purging them somewhat regularly.

[peak smelt]

They have actually talked about how 90%+ of product and materials they get is paid for in USD due to it being 'the international currancy'

[blazing bay]

Its been mentioned on their twitter. They cant catch em all immediately, but they will remove spam reviews. Actual spam, not verified but unhappy customers

[opal night]

and if you had listed both usd and cad prices you'd have to hope currency exchange is very stable or one of the prices would just float away from the other ones... or you'd end up with prices like 27.33

just accept that usd is kinda the standard for international trade and accept it

[grim tinsel]

hi

is there any way to see more size info about the wan hoodie? I got XL but now I'm scared it'll be too big

[final quest]

I just realized that the store has to add the tax (here in germany its typically on the product price so noone thinks about the 19% that gets added...)

So now im working with 300 Dollars for the backpack instead of the 250 i thaught. Im really really unsure now...

[willow tide]

And there's a risk of being double taxed? Although in that case you get refunded after. I think this is still the case? In which case it would be great if this was pinned or easier to navigate to on the site!
https://www.lttstore.com/pages/statement-on-taxes-in-europe-uk-and-norway

And also delivery, customs...

[willow tide]

Besides comparing the sizing provided on the site to hoodies etc that you already own, you can hover the images on the site to find what size the person is wearing @grim tinsel

[mint apex]

Hello,
I am here about double-tax, too.

The statement says that I should pay the fees in order to get the items and LTT will refund me after creating a ticket.

But Linus in the newest WAN Show said that I should deal with that through Last Mile courier.

I am hoping that's not the case, because dealing about anything with my country's postal service is a nightmare. Their response is so delayed that you will run out of time for the item in warehouse and will have to pay another fee -_-
They are doing things wrong, but you can't do anything about it and I seriously don't have the money to start a lawsuit.

[onyx drum]

How good is the water bottle really?

[mint apex]

Any LTTStore staff member could clarify this?

[willow tide]

The statement says that somewhere I think - essentially above a certain value it is charged by the delivery people? And the store's tax software doesn't work with that.

Sounds like it's passed whoever delivers it last, so you get charged before delivery somehow

They might be responding tomorrow when they're working, this all may need bumping though (would be good if clarifications like this were pinned)

[mint apex]

Yes, but that statement is now outdated.

Or at least not in correlation of what Linus said

[willow tide]

E.g. this

[mint apex]

Okay, so they will issue refunds.

[violet river]

is this today's wan show?

[mint apex]

Linus was just unaware of this or idk

[mint apex]

https://youtu.be/lbjWRvzL-o0?t=4929

[violet river]

oh thx

[willow tide]

Probably, or it only applies for lower cost orders

[serene cargo]

What do you mean? It's a nice water bottle with a fun paint job. But you could probably get an equivalent one for a bit cheaper

[mint apex]

Well, my friend had great experience with support, so I'm not concerned.

[chilly tartan]

I assume its as good as all vacuum insulated water bottles

Only difference could be the print quality

[bright patrol]

Hey em, quick question, is this normal?

[vivid stirrup]

Where you from?

Cuz depending its every Friday afternoon, night, Saturday morning like 2am

[violet river]

india

[violet river]

saturday 5-7 am lol

[vivid stirrup]

Okay least I don't have to work it out lol

[sand breach]

I’d probably contact support about that

[vivid stirrup]

see idk about this issue as i still have the ones that they released first

[timber bear]

Good luck on getting them to answer. More than 4 weeks and still no reply for my ticket.

[glacial solar]

Not from Europe, but that definitely seems like the sort of thing that they would want to have linked in the store footer...

[potent ocean]

18204 backpacks sold so far

[simple summit]

Noice

[blazing wave]

I’m at 2 weeks since I sent in a ticket

[simple summit]

Ticket for?

[blazing wave]

Defect on workshop jacket

[candid fern]

concerning that they need to burn through 22000 more backpacks to sell out

[potent ocean]

Concerning how? Too slow?

[chilly tartan]

I think it is probably a little slower than they expected

[potent ocean]

It’s only been a few days, if this pace holds up, they will be fine

[chilly tartan]

The pace will decline ofc tho

[potent ocean]

Yup

I guess time will tell

[chilly tartan]

I wish I had thought to make a quick script to keep track of the number over time

[willow tide]

I'm not sure if it's still the case, due to potential delays and double shipping, but some people were waiting to get screwdriver and backpack at the same time

[chilly tartan]

I'm sure some decent number of ppl wait for that

[candid fern]

If he doesn't sell them, he's going to have to store them somewhere. The backpacks are HUGE

at this rate he'll have to store around 15000 - 20000 of them

[ivory scarab]

bunch of people are most likely waiting for screwdriver to launch so they can get both shipped together

most likely another big batch of orders for back to school stuff too

[timber bear]

Yes

[chilly tartan]

They missed back to school by like 2 months wym lmao

Idk if linus was joking that the airtag pocket was the reason it was delayed after back to school but if he wasnt joking im pretty sure that was a massive mistep

[stuck torrent]

If they have to store more than expected, then that'll probably mean more promo deals as they clear out other inventory, so that could be neat.

Unclear to me if people will actually be able to get screwdriver and backpack to ship together unless they want to wait for awhile post release. If screwdrivers are weeks away, and backpacks are still months from shipping, they might still be a ship seperately situation.

[chilly tartan]

if they expect to have to warehouse some

i bet they'll do a package deal

[willow tide]

Problem being the first wave kind of misses back to school...

[chilly tartan]

Doesn't matter if first wave hit back 2 sckool anyways

first wave they knew would sell out so fast. back to school or not, doesn't matter. they needed to get the 2nd or even 3rd wave to land in back to school time

[peak smelt]

they will get back to school time In Aus, since for us the year starts in step with the calander

[ember path]

How to tell if you have a quality product: people will complain about everything else, the company and the person behind the bag, but the bag itself. Every complaint i see about the bag is about ltt, shipping, linus and his policies, but nothing really about the bag xDD

[peak smelt]

Also there will probably be an uptick in orders once wave 1 people receive them and more reviews/YT vids are posted about it.

[chilly tartan]

They are prob doing fine

almost 20k now

Anyways, one real complaint about the bag is that it looks very bulky when nothing is in it

Other than that looks pretty good

[languid valve]

hard for people to complain about stuff they don't have yet... Not that that is stopping people from leaving bad reviews

[kindred knot]

I’m really just waiting for that screwdriver

Probably the only merch I’ll buy

[blazing wave]

Personally this isn’t a problem for me at all

[chilly tartan]

I've never had a bag that sits like that, but I don't think it'll really be a problem

[magic meadow]

Honestly if I had a bag that sat like that in grade school it would have made my life easier, I had a problem with my backpack jut tipping over as I pulled out binders and stuff.

[blazing wave]

My peak design bag does that right now

It’s pretty annoying

[light bramble]

Seems like backpack sales have really slowed

[plain fern]

But he has sold through practically all the inventory he's going to have for the first 2 waves. No concerns about warehousing until practically November

[ivory breach]

Lmao 4.5 mil sales in a week is very good 😂

[timid elk]

How long do you guys think the stealth hoodie pro will take to get back in stock

[chilly tartan]

I do wonder if you beat the snot out of it and whatever if it'll crunch down at all when empty

I'm not sure what part of the bag is so rigid and thick

[molten prawn]

I assume the strong thick material is what holds shape, and that if you pressed it down it would give.

[opaque lantern]

Are they still working on the sticker shipping refund?

[sour gust]

that's what they said during wan, so I'd imagine there wasn't much progress over the weekend

[idle stag]

The water bottles are 10,000% worth it my guy. I definitely recommend grabbing one as well once the 64 oz one comes out

[blazing wave]

I mean, they have slowed significantly, but that’s not really surprising?

Reply thing didn’t work bruh

[lofty hound]

anyone know if LTT or ridge wallet has a passport size? I need a passport wallet asap mine is falling apart and I am going to Poland in 2 weeks.

[idle stag]

I know ltt doesn’t but I have no idea about ridge

[blazing wave]

I kinda doubt ridge does

[lofty hound]

sadge okay thanks!

[viscid shell]

/r/hmmm.... based on deductive sleuthing skills, it would appear Ridge offers one size of wallet.
https://ridgewallet.ca/collections/wallets

[blazing wave]

Not entirely sure what a passport wallet is tbh

I just know a passport wouldn’t fit in my ridge wallet

[idle stag]

Looks like it’s just a taller bifold wallet

So apparently I had one and didn’t know 😂

[lofty hound]

yeh its really dang hard to find a wallet that can fit a passport but I am out of the country like 2-4 months of the year so I need one that I can keep my passport in

[viscid shell]

Yee they be a larger wallet-like enclosure capable of holding a passport. I used to have one, though I used it as a cable organizer when I travelled more often.

[blazing wave]

Would depend on your situation/country, but passport cards could be an option

[lofty hound]

unforch passport cards aren't always allowed for entering countries. idk why we make them since they are not

i travel between US Canada and Europe quite a bit

[blazing wave]

Yeah it’s only for us/Canada/Mexico border crossings by ground

They’re not valid for flying

[lofty hound]

ive never crossed a border by ground too

[blazing wave]

[lofty hound]

only by air since i live in bum$%% nowhere in america and i have to drive 2hrs to get to an airport

[blazing wave]

Wow that’s like really middle of nowhere

[lofty hound]

I am trying to move to Canada really bad. Got a new job in Vancouver but its remote for now. Hopefully I will hop up there soon enough

I am addicted to YVR area

Also got offers in Toronto

[odd bone]

hell yeaaah

[idle stag]

I wanna get that bottle and like two others but I can’t decide which one to get. I can’t get all three at once because my wallet says no

[odd bone]

theres a mistery water botle thing

wait what

it

it charged me 50 dollars but it says the billing info is not correct

did i get scammed

?

[idle stag]

Yeah that’s the first one I bought. I ended up getting a v1 stealth bottle

I would definitely message the support team about that

[odd bone]

how do i do that

uh oh

[idle stag]

Email [e-mail]

[odd bone]

ok thanks

[bright plinth]

Seems like a lot of people are having issues with the Ltt spot water bottle lid, is this a very known issue? Has Linus or anyone else acknowledged this issue?

[idle stag]

I personally haven’t had trouble with it

[final quest]

This is a point that makes no sense to me. Ltt says everything is paid, which it cant be. You have the EUSt here in germany (which is simelar to the internal MwSt and about 19% which id say is the VAT ltt is talking about), which gets added in the ltt purchase (at least the ammount and i see nothing else where it would be paid) and then here it comes the so called Zoll, which is simply not paid, unless they take less for the product itself which i highly doubt.

This is the thing everyone has to pay and is i think annoyed about. (to be fair for purcases above 150Eur), and typically when the Zoll isnt paid the deliverer just assumed the EUSt is also not paid - which is kinda annoying, especially when there are companies like ups where its simply impossible to talk to them and to fix issues like that - there is no way, no number, no Email no nothing.

[onyx drum]

What sort of problems have people been having? Just curious

[blazing bay]

None of the 3 spout lids ive owned have had any issues

[ivory scarab]

school years start at different times in different regions, Australia starts late January, Canada is Late August early September,

[ornate otter]

if you look at the lttstore site there are acknowledgements that state they are having issues shipping to anywhere in EU. LTT have payed everything its just the EU systems arent always upto date enough. This means you may need to pay it. DO THIS. Then email llt customer support and explain it. They will then refund that ammount

[final quest]

I just wrote it in my message. They Tell they pay vat, which is the EUSt but not the Zoll, id still have to pay zoll, thing confusing me is i never had any issues with that like at all, and from ltt i hear it back and forth from every direction.

Which would mean to me they are comunicating it weirdly/wrongly or whatever (or it may just be other countries other than germany, who knows), every Import i did so far was flawlessly, even bigger stuff where i had to pay the few Dollars for Import and the store did the vat (which is the bulk).

And if ltt says they paid vat, they did not pay everything. They paid vat thats it.

[gaunt ice]

They even say on the webpage they do not pay customs duty which is for items over 150€, at least here if you have to pay customs duty you also have to pay vat so I'm mentally prepared to get my vat back from lttstore already for the backpack

[final quest]

Yes, i dont have a issue paying the Import. I do however have a issue with paing double vat if the reports are to believe.

[ornate otter]

They refund double vat

[final quest]

And if i do have to, i hope ltt at least gives me the Part back, cause the double tax aint going to germany for sure.

[final quest]

If they do, great, still hope it just works xD

[gaunt ice]

Also sometimes the electronic information for IOSS can get lost on the way for packages under 150€. Our customs instructs us to do normal declaration and then we don't have to pay VAT twice but that requires the IOSS number which customs instructs us to ask from seller but lttstore will not give it from what I hear (meaning you're stuck paying double vat again) so when I order screwdriver I hope it works properly

[final quest]

Well I will see i guess.

The 300 Dollar backpack better wow me, thats the last Premium backpack i will give a Chance, none were actually great for me.

(300 cause germans always think with tax, which is also easier imho)

Also funny thing, ltt does great in upselling, i just wanted a deskpad, then added a bit of clothing on top etc.

Now i just put an order for the backpack (cause its a Single package anyway). The rest will follow. Nice

[fringe brook]

How do you clean the inner parts of the smaller lid? There seems to be an awful odor on mine that just won't come off. No matter how many times I soap & rinse the thing. :(

[willow tide]

There was this answer a while ago (on the tax thing)

[willow tide]

So it is covered by
https://www.lttstore.com/pages/statement-on-taxes-in-europe-uk-and-norway
I think

Although it would be great if this would be easier to find on the footer or the existing customs page as it seems like it will still be relevant (I found the link from here to! Although pinning it here would also be helpful).

Will DHL handle it any better?

[serene cargo]

Use a damp cloth or paper towel, Something you can folder a bit and wedge into the rings. Then just twist to scrub. I've used a bit of dish soap, but I don't know if that is bad for the gaskets

[fringe brook]

The ways of cleaning I've tried are certainly much more aggressive than that and the smell's still there. Though from what little experience I have with it, gaskets seem fine even with dish soap... and other sorts of chemicals apparently. :P

[serene cargo]

You may need to pry out the baskets if you haven't already. You could try soaking it in a vinegar solution

[green quest]

I always use dish soap and it works fine

[green quest]

Personally I haven’t seen any issues other that they condensate a lot

Especially if my water bottle is on its side that lid has 0 insulation

[fringe brook]

I'll give that a try. If all else fails, I'll try performing a ritual.

[fringe brook]

That's true. I can't leave the bottle on its side while travelling, else I'll have like 6 hours less of cold water.

[warm pond]

I don't like these lids for this reason too. In humid climates it's actually enough to get things in your bag wet

[green quest]

yeah same

I always keep it outside of my bag whenever travelling

or I just fill it with ice before I leave and fill it with water when I get to my destination

still better than the mouth lids at least

hopefully they make revisions some day

[tribal mulch]

Does the merch and any products at LTT store get shipped to Africa? (Kenya)

[stuck torrent]

They ship pretty much worldwide as long as couriers can get there, it's just more remote places could be kinda pricey on the shipping side. Your best bet is just filling out your shipping address and seeing if it complains or not.

[onyx crater]

When was the first batch of backpacks leaving the warehouse?

[stuck torrent]

By september 20th. There is a reasonable chance it might be a few weeks earlier since they built in some safety with their estimates.

[timid elk]

How long do you guys think the stealth hoodie pro will take to get back in stock

[honest shell]

Ah yes

I will review the bottle i haven't received

[candid fern]

Huh. I've never gotten a survey request from LTT before lol

[honest shell]

Get your shit in order LTT this is just pathetic

[honest shell]

Me neither also the first tume

[final nacelle]

Dude chill

[timid elk]

It’s not their fault it’s the shippers

[honest shell]

I ordered 3 times from LTT 2 out of 3 times the package got lost before reaching my country

I mean

And support is always over loaded with tickets

[candid fern]

That's 100% not LTT's fault though, that is completely on the shipping

[final nacelle]

The support team is trying. I reached out for a refund and it took a while to get it yea but I got it

[honest shell]

I don't even want a refund since my package contained discontinued items so yeah

Just a resend of the items seems possible

[candid fern]

Based off what some guy around here said, it looks like support team is swamped and response time is like 4 weeks

[stuck torrent]

They'll make things right, just might take a little bit for support to get to ya. They're working on hiring another person for 7 days a week coverage but hiring has been slow. They do tend to keep some extra stock of most things in reserve for customer support situations, so if a discontinued item doesn't make it theres still hope for a resend, and if they can't they'll figure out something.

[glacial solar]

unless they turn off separate shipping for backpack they would still be shipped separately

Whatever you do, everyone please remember that the customer service rep is never the person who is in control of company policies, organizational efficiency, or shipping. They're just doing their best to help you in that moment, and a little kindness and understanding goes a long way.
This applies to all companies big and small, not just LTT

[willow tide]

Do you have the shipper's details?

[ivory breach]

Some countrys are a pain to import to, just the fact of life unfortunately

Id know cus i lived in one for 10 years 🤦‍♂️😂

[formal zenith]

I genuinely think LTT should outsource their merch logistics, especially if they’re serious about expanding their product lines

[glacial solar]

Outsourcing is a double edged sword

[candid fern]

That'll cost money

The price of all of their products will go up.

[glacial solar]

I'm sure if something as "apparently simple" as "fulfilled by amazon europe" made sense they would be all over that.

[potent ocean]

I feel your pain! (says someone that will likely receive his backpack 6+ weeks after it gets shipped)

[formal zenith]

Yeah that’s fair, it’s a shame that they can’t use the subsidised postal system in China, getting free shipping on $10 crap on Aliexpress apparently takes as long as Lttstore does

[royal spade]

one thing I feel was overlooked for the backpack was a section of velco on the back or side for patches or maybe some webbing for some external do dads

[willow tide]

It has some webbing I think?

[royal spade]

Molle webbing specifically

[blazing wave]

I think the expandability of the backpack is pretty solid without compromising looks

There’s a number of places stuff can be attached without having it look weird

[pallid vector]

Okay, so in the video for the backpack, Linus says that the big sleeve can fit a 17" laptop but on the website it says the max size for the largest is 15.5. The laptop he throws in looks like it has a lot of space left over but I use a 17" Lenovo Legion. Any chance at all that would fit?

Nevermind, I just used search and got the answer. I should take my own advice sometimes and search first. 😉

[idle stag]

I’ve noticed this as well! Especially right under the lid

[summer cloud]

Anyone had luck changing shipping addr on a LTT store order? Ordered a backpack, but want to change shipping addr. According to support their system doesn't support this..? Suggestion was to cancel and reorder.

[stuck torrent]

I've heard theres some jank tax messiness that comes from shipping address changes which is probably why it's not straightforward. If support can't do it then you're probably stuck following their suggestion. Maaaybe you can work with support so they can ensure you stay in the same wave, but even that might not be viable depending on how much magic they've implemented into their backorder system.

[scenic spire]

Who suggested that? Support? Cause like I'd push back on that. Also, unless you're in Wave 1, the support email turn around time will be sufficient to get you sorted if you drop em an email.

[summer cloud]

Yeah, I can see the tax part being tricky.. guess I'm just spoiled by amzn 😭

[scenic spire]

The push back should be as @stuck torrent says, "I'd like to stay in my wave, so while I'm happy to follow your suggestions if your tooling makes this difficult, if I'm gonna lose my wave position I'd ask you escalate to see if there is anything you can do."

[summer cloud]

Yeah, this came from support, their response time has been pretty fast.. currently in wave 1.

Thanks for the suggestions ^ , will give it a try

[scenic spire]

If I were LTT I'd have put aside like 200 from each Wave for CS queries and stuff, just in case people lose positioning, etc. Plus, if you've in Wave X, and you drop from Wave X, that means they have a Wave X bag now unassigned, and operating procedure would probably be something like fix all issues, like yours, before offering a wave upgrade to the first members of Wave X+1.

[stuck torrent]

I'd like to imagine that it'll just be a matter of passing on your new order number after re-placing the order, but work with support to be safe since we're just speculating as non-employees.

[scenic spire]

Just using my experience in a customer facing role, and the fact that so far LTT are not stupid (TM) in my experience. But you're entirely correct. Support are the arbitrators here. If they say jump, you jump...

(why do I feel like someone is gonna out of context quote me there one day?)

[cobalt adder]

1 second bud

[summer cloud]

sounds like an invite 🙂

[cobalt adder]

https://www.youtube.com/watch?v=ggJI9dKBk48&ab_channel=VanHalen-Topic

[echo siren]

i forgot to buy the hoodie with my backpack

is it too late for me to get the discount?\

[ivory breach]

Cancel and reorder?

[candid fern]

I reached out to customer support last week on thursday

they have not gotten to my ticket yet

[echo siren]

and lose my wave 1 lmao

[nocturne topaz]

Does any Ltt store product or products have a warranty?

[stuck torrent]

On paper, no, but they intend to make something official for the backpack before it actually ships since people are causing a kerfluffle. In actual practice, they stand by all their products in a manner functionally similar to a lifetime warranty, based on my own experiences with support and most of the stories I've read.

[echo siren]

i've had 50/50

waterbottle they stood behind mousepad still waiting on support for 4 months now

[stuck torrent]

That sounds more like a ticket slipping through the cracks, rather than them being all "naw that's your problem we can't help"

[daring jackal]

seems like orders for backpacks really took a nose dive as there is still 1k left in wave 2

[candid fern]

As an LTT support, this is really sad. I'm sure Linus was hoping to sell out through Wave 3 AT LEAST within the first week.
I'm sure Linus is extremely stressed out about this, each set of 10,000 backpacks is I'm assuming ballpark around $2 million

If something doesn't change soon, Linus is going to have to figure out how to store 10,000 backpacks at the end of October and then another 10,000 in November. Not to mention the huge hole of cash that he's missing from the backpacks sitting somewhere.

Then again Linus is a multi-million dollar company so he'll probably be "okay?" He definitely worried about this EXACT situation back in March when he was debating on increasing his backpack orders from 30,000 -> 40,000.

[daring jackal]

i think a lot of folks overseas saw the shipping cost and that put them off

I mean I don't blame them, but its just a crappy situation

[candid fern]

I think the mistake was also that 52,000 people signed up for e-mail notifications

He should have assumed only half of that number would actually buy a bag

and ordered ball park 20,000 - 30,000, which was his original number

i think he got ambitious and went for another 10,000.

[daring jackal]

the other thing to is general cost of living has skyrocketed especially in recent months

[stuck torrent]

Not too worried for them, they might just sell at a normal merch rate instead of madness flying off the shelves rates of the first day. That said, there will probably be another surge once they formalize a warranty for it.

[blazing bay]

I had to check myself on this the first couple times i ordered. Im in the us so shipping isnt bad, but my APrime is rolled into my phone bill so i dont even think about it most of the time

[scenic spire]

I'm comfortable enough with the quality of the product and my financial situation that if anything goes wrong I can work around the damage, but I can understand that some people are going to be a little more reluctant to outlay that kind of money without some kind of assurance. Given their position in the market it would be somewhat hypocritical of them to not "do the right thing" when it comes to customer issues, but part of the doing the right thing is going to have to be formalising your warranty procedures, especially for overseas buyers, like me.

Additionally, we probably need to see early adopters (again like me) get the bag, show it off to their friends, cause with this kinda merch people wanna see it. If I were Linus or his merch team, I would be looking into doing a Feasibility of doing a "Pop up Mech Store" at major cities in key markets, but post Screwdriver. (I'm willing to help with doing a 3 days of pop-up in Auckland, Sydney, Melbourne).

Also I wonder how many poeple are interested in both the bag and screwdriver and thus want to order BOTH to save to on shipping?

[stuck torrent]

There might be a meme 'trust me bro' shirt in the works over the warranty fiasco, so that's interesting.

[earnest mango]

A funny idea for a t-shirt; a single picture of the screwdriver on the front, covering up the entire front of the shirt, and on the back it's just the LTT logo.

[potent ocean]

I don’t get it

[blazing wave]

I doubt they’re very concerned

Could be wrong, but they did just sell almost $5mil in backpacks. Which if I had to guess, gets close to covering the cost to produce almost all the backpacks

[potent ocean]

I think that selling the first 3 batches, before the 4th arrives, would mean they’re sitting in a good place

You don’t want t hold stock of one batch, while the next arrives

[blazing wave]

• with a larger order size, each unit goes down in price

[potent ocean]

The backpacks are still selling, and we’re weeks away from the first batch arriving. I think LTT is happy about this

[blazing wave]

The sales have definitely slowed, but I don’t think it’s anywhere near company threatening

[potent ocean]

Agreed

Also, with the change to allow “back orders”, cash flow is going well

Imagine if they only opened sales when the backpacks arrives? They would still be sitting without that $5mil cash

[blazing wave]

Yeah I really doubt there’s any major concern at LTT, they’re smart people, unless things were severely differently than anticipated, they’re probably gonna be fine.

[potent ocean]

Yup

Linus did say that he is concerned over the recession, especially with all his cash sitting in 2 products, and those being premium products

I’m sure he’s less concerned now though

[blazing wave]

Yeah that’s a concern for all of us lol

Not the cash sitting in two products thing

But that one spooky word

[potent ocean]

Lol

Yup

Despite that, they’ve almost sold 20k of premium backpacks

They will be fine

[blazing wave]

Yeah it’s a huge influx of cash, and the backpack isn’t the only product on lttstore.com

For example their incredible insulated water bottles (64oz coming soon) and northern lights desk pads lttstore.com

[split vine]

There are just 820 backpacks left in wave 2 so they sold a bunch.

[potent ocean]

The whole warranty story is interesting, I think it’s just a company growing up and trying to navigate a space where they don’t have much experience. I’m sure they will figure it out

[blazing wave]

Oh wow, either someone placed a massive order or Shopify was lagging behind

Would’ve been a 50k order lol

[peak halo]

Question is will Jud’s wave 2 backpack arrive in time for his Massive Tech Unboxing 50.0 🤔

[onyx drum]

Lol don’t worry. We’re redefining that word so nothing bad can happen 😂

[violet river]

lmao thats literally what i just put in #the-wan-show

[dim aspen]

god the backpack looks nice but shipping and taxes to europe are just so painful

when the screwdriver comes out ill see if getting both at the same time will at least make the shipping cost a bit less painful

[raw cairn]

Just trust them bro

[wet escarp]

I think when the screwdriver drops they will be an uptick in backpack sales as well especially if they are all in stock and not back ordered so that everything ships in one shipment. That's what I'm waiting on surely I'm not the only one.

[blazing wave]

The promo text should probably be removed from the backpack page

[daring jackal]

yeah if they still have some back packs in stock, i dont mind cancelling my order being in wave 1 and getting both in the same shipment. $20 for shipping while not a lot, is also a lot

[bold ledge]

Why is everyone so mad all of a sudden?

[stuck torrent]

People are in a spicy mood over seeing super expensive backpack and then getting slammed with higher than anticipated shipping taxes, and then realising that it doesn't even come with an explicit warranty. Linus addressed it on wan show that he doesn't want to make legal liability for his wife/business due to some technicality in the warranty so any warranty would have to be airtight. He assures us that anyone who has ever worked with support knows that they'll take care of us regardless of warranty, and so there doesn't really need to be an explicit warranty that could potentially cause problems down the road. Loosely he's basically saying "just trust me bro" and people feel thats anti consumer.

Linus is commonly reminding people that businesses, including LMG, are not your friend, so people feel theres a hypocrisy here.

[raw cairn]

Looks like som1 is deleting customers comments. Concerning.

Imagine breaking your 70usd driver within 3 months and being sol.

[candid fern]

90 % of the people who are mad and crying about warranty weren't going to buy the backpack anyway.. they just want to jump on the band wagon.

[raw cairn]

Look who I replied to, he replied to deleted comments.

I'd link you to the comment, but it's a ghost now

[stuck torrent]

On twitter that I imagine many people haven't seen, Linus has also pointed out how his time in retail has has him seen plenty of blatant warranty fraud take place, and also seen plenty of companies blatantly come up with BS excuses why the warranty doesn't apply, so warranty only means something if you want to take them to court over it, which 99.9% of people wouldn't do since that would be a dumb waste of time and money for everyone involved.

[raw cairn]

I replied to the same deleted comment this morning. It wasnt even inflammatory. It was just som1 worried about the high cost but zero warranty.

[raw cairn]

Sounds like a big cope tbh. Why would another company's crappy warranty policy have anything to do with what his company would do?

Yeah because ocz folded because of warranty claims en masse?....

That's the only situation that it would apply.

[stuck torrent]

Internal policy is already to replace and/or refund pretty much anything people have issues with, with basically no questions asked. No sane company is going to put that into writing though, since there would absolutely be bad apples who just milk that, and so the warranty they're going to put into place is going to be quite basic.

[raw cairn]

Better than, trust me bro. Obviously.

[stuck torrent]

Is it though?

[raw cairn]

Uhh, yeah?

[stuck torrent]

why?

[raw cairn]

Because it's a written policy rather than a flip of the trust me bro coin

Even if it's not as wide of coverage like 99% of the other tool manufacturers, it's better than Zero.

[peak halo]

Haven’t actually seen Linus saying or writing “trust me bro” anywhere fwiw https://twitter.com/nicklmg/status/1556807366376493057

Nick Light (@nicklmg)

warranty: trust me bro

source: i made it up

Likes

405

Twitter · Aug 9, 2022, 12:59 AM

[raw cairn]

Who said he did

Idc about the bag warranty btw. I'm only concerned about the hand tools.

It's just a no brainer in that whole industry.

Link to active policy?

[stuck torrent]

Theres going to be a basic warranty in writing now anyway so people should be appeased, but its the sort of thing that really won't actually change anything. You either trust him to have support take care of you, or you trust them to not make excuses when you attempt to apply the warranty.

[raw cairn]

Because a return policy isnt the same as a warranty.

[stuck torrent]

who said anything about return policys

[raw cairn]

That's their only active policy atm

Looks like we will have atleast 1 month and must keep all packaging for the hand tools. (Lmao)

[stuck torrent]

They do in fact have internal policies

[raw cairn]

So some secret policy so...we cant know if were getting screwed?

Do you have a link to these internal policies?

Do you work for lmg? How do you know these exist?

[stuck torrent]

You won't know if you're getting screwed until you actually hit up support. I know they exist since I've been the beneficiary of them, and spend some amount of time reading this discord channel and nicks twitter to see whats up.

[raw cairn]

"You wont know you're getting screwed untill you hit up support". Boom, right there.

That's the entire point my guy

[stuck torrent]

Warranties are only as worth as much as the paper they're written on, and a lot of people tend to be uncomfortable with that thought, so they assume they're magic bullets for some reason.

[raw cairn]

For bad companies, yeah. Is that what lmg staff think of themselves? Cmon. They're reputable, why is this such a weird hill to die on for them.

Well, I shouldnt say "them". This seems like a top down issue.

If anything, this should be a monster layup for linus/lmg by slam dunking pro consumer policies and making themselves look good.

[bold ledge]

I'm not buying the screwdriver anyway (harbor freight got me with their no questions asked replacement on hand tools) so I guess meh...

Plus 70 bucks for a screwdriver, yeah I'm sure it's probably a great screwdriver, but it's just a screwdriver

Excited for the backpack tho

[raw cairn]

So you're saying a warranty policy is worth so much to you, insane.

[bold ledge]

I already own tools so I have no reason to buy one from him

[raw cairn]

Fair enough, hypothetically if you had zero tools. Would you still choose habor over lmg?

[stuck torrent]

Which is why they're gonna do one sure, but you're trusting that they're a good company who will uphold warranty. Point is you're always stuck trusting them on some level, and unless you're prepared to go to court in the event of being wrong about them being a good company, then the warranty itself doesn't do anything for you.

[raw cairn]

Well, unless it's a lifetime warranty, which it wont be. I dont have to trust them further than what the agreement states.

[bold ledge]

Probably because I generally acquire a tool right when I need it and I don't do enough computer work to spend 70 bucks on a screwdriver, I'd probably instead spend 10 bucks on a multi-piece screwdriver like this

https://www.harborfreight.com/hand-tools/screwdrivers-nutdrivers/screwdrivers-screwdriver-sets/multi-bit/33-piece-precision-screwdriver-set-93916.html

[raw cairn]

Solid

[willow tide]

It get balanced out by the extra cost of shipping the hoodie and stuff separately to the backpack

So unless you got other stuff that will ship separately (inc stickers?) In with the order you wouldn't be to benefit from the discount!

Just checked (uk pricing)
Order both $75 ~USD shipping
Just backpack: $50~
Just hoodie: $20~
Just hoodie AND other things: $25~

[potent ocean]

This feels like a “vote with your wallet” type of situation. If you don’t trust lack of warranty, shop elsewhere?

[raw cairn]

I just want good tools with a good warranty. But yeah, ur exactly right. We should all stop asking for lmg to get better consumer policies and take our money elsewhere.

[potent ocean]

Well, not all of us. Only the ones that feel strongly for a warranty.
Im happy with the current situation, and will purchase the screwdriver when it launches.

I think this screwdriver is meant for people who want a good driver, and are fans of the show and want a branded tool

[raw cairn]

It's probably a good product. But sadly theres just much cheaper and safer options at this time.

Who knows, maybe lmg will close down in a year?

🥶

[potent ocean]

¯_(ツ)_/¯

It’s a risk I’m happy to take, and I’ll try do my bit to avoid that, by supporting them

[raw cairn]

Maybe some day theyll support your purchases. Screwdriver V2 hopefully

[peak halo]

Definitely sounds like they’ll be formalising support’s long-standing “make it right” practices in the form of basic warranty legalese - and it’ll come in time for the first wave of backpacks to ship, well before the screwdriver even becomes available for sale

[raw cairn]

Sounds awesome. Honestly I dont understand the backpack warranty. I'm not in that industry so to me it seems like an apparel thing which...kind of doesnt fit.

But the tools are what I market, so it just doesnt make sense to have no backing behind it other than a basic 30 day return policy.

[honest shell]

Clothes also have warranty?

Like isn't that normal

And backpacks within that price bracket definetly

[raw cairn]

Depends on the type. But normally it's just a return policy.

But as for backpacks yeah, idk like I said I'm not in that industry. The last time I had a backpack was in highschool lol.

[honest shell]

A Return policy is a warranty afaik

[raw cairn]

Kind of, it depends on if they make the product or sell it

[vivid stirrup]

colton getting fired again probably

[potent glen]

i lowkey want the backpack but i cant justify spending 400CAD as a university student

[plain fern]

Why not?

It costs only a little bit less than one of the textbooks you'll be putting in it

[vivid stirrup]

Jesus christ bro

[raw cairn]

carry over 2k in books in your 20$ jansport

[hollow pewter]

linus said it would be a screw driver that can do any work

instead of computer only

ok not any

but not only electronics

for the warranty policy for linus internally i just assumed that it is like dbrand, if you hit up support you will most likely come out very pleased

[plain fern]

I'm honestly excited for the new backpack. been using my case logic rbp 117 for lord knows how long

according to newegg, it's a 2011 model, so it has some miles on it

[hollow pewter]

im not gonna buy the backpack personally

my god know how many years old ikea bag is still good enough for me

i dont bring a whole lot of electronics as of right now and the ikea thing is good enough

it is 9 years old and still holding strong almost like new

[plain fern]

with laptops getting thinner and more fragile, and tablets and crap, I value having good pockets

[hollow pewter]

almost because it have way too many dirt to call it new

yeah

personally for me i have a bag that is good enough for me

i will definitely pick up the screwdriver though

[potent glen]

i mean you arent wrong there HAHAH

[potent glen]

i didnt even know that ikea made backpacks LOL

[hollow pewter]

they did

i dont think they still do now

it is mroe of a ikea bag

this thing

the front bag is surprisingly good

at least in my case it is

i heard the qc of this bag is a lucky draw

a friend of mine had the bag too (it was at least 7 years ago)

his broke and mine survived to this day

[candid fern]

submitted a ticket on thursday

still no response

I'm not too worried

worst case they add a wan hoodie to my order for $20 off and ship it with the backpack

[blazing wave]

I put in a support ticket on the 22nd with no response yet, idk why

Wonder if their support system has like a priority list?

[candid fern]

They're probably just swamped

[fringe brook]

This seems to have significantly reduced the odor, so thanks for the suggestion! :)

I'll give it another go to completely rid of the smell.

[blazing wave]

Probably, seen a number of people who have gotten responses since tho so idk

[ornate onyx]

I haven't heard back from support in 6 days, is that usual?

[echo siren]

idk, i haven't heard about my query for 2 months

thinking about sending another email

[ornate onyx]

Well that certainly shouldn't be, definitely send another mail

Or does anyone know when the NEP shirt from the overstock comes back in?

[willow tide]

To copy what put previously...
It get balanced out by the extra cost of shipping the hoodie and stuff separately to the backpack

So unless you got other stuff (inc stickers?) In with the order you wouldn't be to benefit from the discount!

Just checked (uk pricing)
Order both: $75 ~USD shipping
Just backpack: $50~ (in a few weeks shipping)
Just hoodie: $20~
Just hoodie AND other things: $25~

[candid fern]

I bought a stealth hoodie pro and a backpack

[willow tide]

Fairly sure they are just overwhelmed atm....

[candid fern]

I messaged them that I wanted to add a wan hoodie to my order for $20 off

They didn't response fast enough and my stealth hoodie pro is enroute already

[willow tide]

Ah I see, oof

[ornate onyx]

certainly, but 2 months is too mcuh

[candid fern]

I'm hoping they will add the wan hoodie to my backpack order and ship it with the backpack

[cobalt patio]

This seems like a stupid question, but the northern lights desk pad says the right side is blank for mice. Does that mean you shouldn't use the colored side for mice?
I wanna use it to replace my current mousepad, but I don't wanna have it more than where I need the mouse

Dunno if they're raised or something that would come off into the mouse or something

[ivory scarab]

Printing on the pad is smooth all over, side area is darker for some mouse sensors that don't perform as well on multicolor

[cobalt patio]

Is as I thought. Thanks much

[opal night]

there's still like a month before backpack ships 😦

[candid fern]

That was the ship by date

I'm hoping they ship a week earlier than that

[opal night]

I hope for even sooner

[topaz jackal]

So I lost the draw string of my Stealth Hoodie

is there a way to get another one?

[hazy pecan]

I’d email support, they are usually really good abt stuff like that

[candid fern]

That's so funny. I lost mine too last week.

[hazy pecan]

drawstring bandit going around stealing everyone’s drawstrings

[cobalt patio]

I was thinking that maybe the two strings fell in love and eloped.

[timber bear]

They ran off to the dryer and produced a little sock baby. If another sock of the same type already exists, it morphs into a Tupperware lid.

[split bluff]

Hey, I am ordering a lot of stuff from the lttstore for multiple people. However it's too much to fit in 1 order I think since it says there isn't a way to ship, and that I need to contact ltt.

So I did contact them, 8 days ago and still I haven't heard anything back. Is still a normal response time for ltt support or should I send another mail?

[stuck torrent]

They've had a bit of a surge in requests lately over backpack stuff. Someone recently reported around a week response time, so they might be getting to yours soon. Maybe give them another nudge at the 2 weeks mark if they haven't gotten to you by then.

[split bluff]

Yeah, last week there was a warning on the site about longer delays. However it seems like that warning was removed...

[honest shell]

i would resend your email

since my email got answered

and it was send less than 8 days ago

[split bluff]

Ohw, thanks, will do that

[vivid stirrup]

should i resend mine about the vat issue, its been a month nearly and heard nothing?

[vivid stirrup]

yeah i attached the recipt of the total cost and the letter to pay of the split cost and sent it when i recieved the parcel on the 21st

i dont have complaints and im very paitient but thought id ask since someone else asked and ik emails can be lost

[honest shell]

Yeah just resend it

[summer cloud]

quick update: after some back and forth emails with support, no luck - can't change addr (backpack) while staying in same wave. Oh well.. 🤷‍♂️

[verbal mason]

Guys guys guys. This is for the stealth hoodie. This is just it working as intended.

[ivory breach]

Lmao

[echo siren]

when are they gonna have reviewers review the backpack

[blazing wave]

Less than 500 backpacks left in the second wave

[slim coral]

I ordered the LTT backpack but I didnt know that it wouldnt be shipped for a few months so I need to change the shipping address. I emailed them a week ago and still havent gotten a response.

[honest shell]

I would resend the mail

[slim coral]

ok will do

[vivid stirrup]

glad im a wave 1 boi

deffo need a new bag mine is ruined XD

[raw cairn]

Cant wait to see the review of wave 1 v wave 2. To see all the fixes and changes.

[peak smelt]

I doubt there are going to be many/if any changes between these initial waves.

[raw cairn]

To linus' credit, he wants to have a perfect product.

But on the other hand it seems like he has a hard time getting them out the door because of it.

[peak smelt]

more just thinking that with how its been talking about the 30k was locked in and it will probably be in continual production, the waves are what seems to amount to the sensible bulk shipping costs.

[potent ocean]

I highly doubt there will be differences, I'm sure they placed the order of all 4 waves before even getting the first batch

[vivid stirrup]

thank you for making this XD

[potent ocean]

No problem

I tried to make a better one

[final quail]

OOL for a week. Any word on shipping? Or are they still saying end of September for wave 1?

[sand breach]

All they’re saying is by Sept. 20th

[final quail]

part of me was hoping wave 1 was in stock already and they would start shipping right away and finish shipping wave 1 by September 20th lol

[sand breach]

Would’ve been awesome

[peak smelt]

My understanding of the wording is that all of wave 1 will be shipped by the 20th, they will probably send them out as soon as they get them in and have the chances to do the QC.

[sand breach]

They’re probably over estimating the time it’ll take to get them so they don’t get a bunch of mad customers asking why their bag isn’t there yet

[peak smelt]

yea the classic Under promise Over deliver of customer service.

[potent ocean]

I'm sure they said that the Wave 1 bags are still on a boat, and they're not 100% sure how long the port will take

[plain fern]

Never give a guarantee based on someone else's estimate

[peak halo]

I love how the backpack photo gives the impression that it comes with a free lanyard - I’ll probably order one separately anyway

[candid fern]

Why would wave 1 and wave 2 be any different? They show up within 2 weeks of each other. There's not going to be any change in manufacturing.

[stuck torrent]

I wonder if there are people holding off on orders because they're confusing wave 1/2/3/4 with the idea of a version 1/2/3/4. I feel like it's pretty clear, but it's the first time they've had a page set up like this and not everyone speaks english natively...

[raw cairn]

Ussualy changes can be made between shipments, not major ones tho. If it's only 2 weeks between shipments, it might be able to be changed on the 3rd wave, not 2nd.

Ussualy easier with apparel and fabric stuff. Wouldnt be a thing for the screwdriver tho.

[potent ocean]

Im pretty sure the 4 waves are all locked in and can't be changed

tweaks may require a few tests to ensure that the tweak makes sense, which takes time

[dry bolt]

we are talking about global shipping here, those 2 weeks are already multiple weeks at sea in shipping containers

the "wave" is just the time it took to fill another container and get it on a boat

[subtle jetty]

can't wait to recieve my wave 1 backpack :)

[chilly tartan]

Damn they're still on wave 2

Almost done though

[willow tide]

I was wondering that (like they have the new hoodies)
However if they have a 3 month lead time it will be next year

Although they might be able to do minor tweaks

[little hemlock]

The first four waves are already produced. There will be no tweaks

Global shipping just takes a really long time

Unless you mean wave 5 and on. Then yes, maybe they'll make tweaks? Who knows

[ivory breach]

Big boi merch order lmao

[north oriole]

the Home colorway seems sharper than the pink one I have (edit: corrected color name :D)

[candid fern]

Canada colorway

I can't wait to see the youtube short when the huge shipment of backpacks come in

(if there is one)

[north oriole]

hopefully, if not it's probably a floatplane behind the scenes or something

[sand breach]

[candid fern]

I would sub to floatplane

if there was backpack and screwdriver content

[ivory scarab]

There is a FP Exclusive tour of the new creator warehouse uploaded in March that has previews of future products

[ivory breach]

Agreed i love the print/texture of the new water bottle coloulorways

[peak halo]

There’s a Floatplane-exclusive video of the Backpack pop-up shop event but I can’t afford the sub

[candid fern]

This was all I needed to hear

[sullen frost]

Me too

[sour gust]

Looks like sticker shipping refunds are going out

I also got two notifications...

Uh oh

[verbal mason]

Someone's about to have an excellent day

[sour gust]

mmmmmhm

potentially just refunded an extra $100k+

[ivory breach]

I havent gotten 1 so probably a fluke

[candid fern]

Bag finally under 300

[sullen frost]

I got one as well

[stuck torrent]

it's intended for everyone who got backpack+stickers (and nothing else) on the first day before they realised that the 'free' stickers were costing people to get one refund of that. If people are legitimately getting the refund applied twice though, that's probably unintended. Probably not a 100k+ mistake though since I imagine many backpack people got more than just backpack+stickers.

[sour gust]

That's probably a fair assumption

[ivory breach]

Nice, probably being sent in waves lol

[subtle jetty]

I chose that option too, but I don't think I was costed anything for it?

let me double check...

yeah no, still pending the price of the backpack, no 6 dollar refund

[blazing bay]

What is the "discord integration" for fp? Subbed for the month but dont see anything different

Nvmnd it just didnt link properly

[blazing wave]

ye ur name is blue and u can access the pirate cat chat

[candid fern]

huh

Mine isn't synced yet

testing

ok I got it

[vivid stirrup]

wave 2 231 left

get in wave 2 fast before they are all gone

[peak halo]

I’m getting my wave 1 backpack regardless, but one thing annoys me about it in that it’s too chunky to be considered a “personal” hand luggage item in addition to a cabin bag

Sure Linus said it can “just squeeze” under an aeroplane seat, but it’s at least 10cm too thick to meet most airline requirements

[peak halo]

If it can’t get shipped to my destination in Canada then I probably won’t be taking it on my trip next month

[vivid stirrup]

hrm, i couldnt tell you about that tbh

i would of used it for my trip in 2 weeks but cant since i wont have it and i rarely go abroad or in a plane

[vivid stirrup]

less than 200 wave 2 backpacks remaining

went from 195 to 193 in seconds

im hoping for more info about the screwdriver tonight

[plain fern]

It's soft shelled though

You can always Smoosh until it's a personal item (results may vary, don't Smoosh your laptops)

[vivid stirrup]

wat

[plain fern]

I was responding to JC about backpack being too thicc for airline personal item

[vivid stirrup]

ahhhh makes sence

it goes smoosh is adorable thoXD

no offence

[plain fern]

Re-enactment of getting backpack into the "will your personal item fit" testers
https://c.tenor.com/bQzWGCm6ugAAAAAM/manatee-oof.gif

[peak halo]

I don’t fancy bending the “rigid” base of the backpack just to fit it into those overkill metal frames, kinda compromises the “stands up by itself” feature

[vivid stirrup]

pmsl XD

[dry bolt]

Maybe it's the airlines I fly on, but I've never had anyone force me to measure a backpack.

[sullen frost]

I’ve had Viva Aerobús in Mexico make me measure both my backpack and carryon luggage at times

Thankfully it’s not often, but that has been a fear of mine that this new backpack would not fit, but I’m confident it should

I just flew a few days ago and my existing backpack was fully loaded. It did NOT fit under the plane seat haha

[vivid stirrup]

If someone tells me I can't bring my bag on the plane with all my shit I'd tell em to fuck off lol

I've seen bigger bags on a flight than this tbh

[sullen frost]

I look forward to us all getting our store.com backpacks

[vivid stirrup]

WAVE 1 GANG (made by outsider)

No wave 1 gang

[sullen frost]

Wave 1 gang!!

[vivid stirrup]

Woooooo yeaaaahhh

[chilly tartan]

Not a huge fan of it being the same size full and empty

Makes you look like a death stranding guy

[tropic timber]

another week, another waiting for 64oz water bottle. i feel it in my bones it will come out in time for my trip.

[regal meteor]

Fun fact, the post office charged me taxes and such and then paid it themselves\

[willow tide]

Remember cat needs a backpack to https://www.pcgamesn.com/stray/backpack-harness-cat-cosplay

[vivid stirrup]

When I read this all I thought about was emo linus

[mint apex]

https://tenor.com/view/thanos-thanos-dance-party-vibes-gif-14138984

[willow tide]

Refund Paypal?

[onyx crater]

When my backpack arrives in the UK will I need to pay customs duty?

or was that covered in the taxes on LTTStore

[regal meteor]

Nope, it ain't

IIRC any taxes ain't paid on the LTTstore

if ordered outside from Canada or USA

Which is also basically why Linus refuses an European Warehouse

taxes and warranty

Although both can be easy

but the research about that is costly

[chilly tartan]

Holy cow

[willow tide]

It would need staff so what they would gain (bulk shipping) they would lose through running costs probabl

[chilly tartan]

I wouldn't spend so much for a backpack wowiw

[willow tide]

VAT would still apply

And customs (2 or 8%? no idea how they categorise it...) would likely still be there

[regal meteor]

Meh, Dutch warehouse and distribution is pretty cheap.
As long the European parent company is set up corretly

[blazing wave]

It’s because the cost change would be very small for the customer

And it would be a ton of work

[willow tide]

There probably arr companies that would distribute for them, but that's still at a cost as they want profit

[willow tide]

And not necessarily a good (cheaper) change although delivery to consumer would be quicker

[regal meteor]

Kinda, most of the cost can be offset as long the import is directly from the producer

[blazing wave]

There’s a lot of different reasons that it just doesn’t make sense rn

[stuck torrent]

Basically do you want to pay 250 for the backpack and 100 shipping, or 325 for the backpack with 25 shipping.

[regal meteor]

Economy of scale, which tend to be hugely in the Netherlands if it relates to taxes

It's basically the reason why North Limburg is fully occupied by distribution centres

[willow tide]

I think Valve was shipping from there for Europe

Also it presumably is good as Central and sea lanes

But there is still a cost

[chilly tartan]

They def don't have enough euro customers

[vivid stirrup]

97 backpacks in wave 2

[regal meteor]

Almost every expense is a cost, that's why you want to repalce one expense with another when doing international sales

[vivid stirrup]

that 19,603 sold

[chilly tartan]

20k sold but prob a small ish percent from euro

[vivid stirrup]

just 100,000 under 5 mil

[chilly tartan]

And if a shipment is 10k, they'd be sitting on a shipment for a long time in euro warehouse

[regal meteor]

Doubt, IIRC the Euro watchers account for anything between 50% and 33%. If using tax loop holes correctly, 10% watch rate in the EU could result in great sales

[vivid stirrup]

(without subtracting prototypes, cost of making and shipping and everything)

[regal meteor]

Sale from within EU doesn't have any import tariffsm only different sale taxes

[vivid stirrup]

i love money and math

[willow tide]

They would also have distribute stock accordingly (which stuff like notification emails i guess currently wouldn't be a good indicator w/o extra info) for the product lines

And then redistribute if estimated wrong

working with companies that do this shows there is a lot of weirdness to it 😅

[onyx crater]

how much do you think the import duties and vat will be in the UK?

[regal meteor]

On the last; yes. Because their math can be different than their math. Depending on the company, their math can be more complete

[willow tide]

2 or 8% but didn't spend that long on it as hate the website xD

[regal meteor]

Look it up at UK government site,

[vivid stirrup]

well i mean i can tell you but i got loads of other stuff too

[onyx crater]

Also anything over £135 we need to pay VAT on it, I read online and some people have been getting tax refunds on some items from LTT Support, so would I get that?

[onyx crater]

thats fine

[vivid stirrup]

Shipping - $74.98 USD
TAX - $87 USD

i did get a backpack, 2 beanies, 1 shorts, 2 tshirts

[onyx crater]

yea but then your going to get taxed & duties fees when it reaches the UK

[vivid stirrup]

you shouldnt,

[onyx crater]

you do

[willow tide]

https://www.trade-tariff.service.gov.uk/subheadings/4202110000-10

[chilly tartan]

Inb4 high shipping cost is a tactical decision to sunk cost you into buying more stuff

[vivid stirrup]

but you might idk since ive only ever been taxed once

[willow tide]

I think customs includes shipping cost but not 100% on that either. Also how things are categorised can only be described as mental

[vivid stirrup]

and that was to do with the vat issue which idk if it has been resolved yet

[stuck torrent]

Setting up another physical location pretty much anywhere outside of vancouver also means it wont have direct linus supervision, which is trickier to evaluate. Taxes and other paperwork can by solved through hiring a crack squad of accountants or whatever which you can math around, but the Linus influence is special.

[vivid stirrup]

i want the indoor hoodies back

[willow tide]

Does it use the same rate as the product or it's own one?

And i don't even want to get started on estimating it for a multiple item order....

[vivid stirrup]

i know for aslong as ive been a customer

this was the first time i was ever taxed

and i been buying since the creation of LTT Store.com (missed out alot in post 2020 - 2021 due to new car)

[willow tide]

:point_up:

It's weird it's only over 135 quid for customs kinda (and separate VAT that needs a refund)

VAT they may have only just started applying through that system from 2021 or whenever?

[onyx crater]

This is the governments opinion

on the cost of duty and VAT

[willow tide]

With shipping?

Not...

[vivid stirrup]

Vat is tax

[onyx crater]

thats once it's shipped

it will be held at the post office with a rough cost of that

[vivid stirrup]

It shouldn't mine never was