scoring error in the Kings League fantasy game

[atomic vapor]

Good evening, yesterday during the Kings Italy semifinals, I submitted my player lineup and their corresponding secret weapons (I've attached images of the lineup and the time remaining to submit them). However, at the end of the semifinals, I didn't receive the points for the secret weapons, and they don't even appear as if I submitted them. I already reported this via Discord to the Spanish support representative (Frank) and filed a complaint on the Fantasy website, but no one has offered a solution. I'm simply asking for the points for the secret weapons, as I submitted them and have proof, but no one is taking any action. I hope someone here can help me. Thank you in advance.

[wintry drift]

Hey there as you are already in talks with Fran this doesn’t need to be shared here

[atomic vapor]

Yes, I already spoke with Fran, but he wasn't any help. He said the team is aware of the error, but since it's a beta version, they're looking for ways to prevent it from happening again.

But with that mistake I lost the top spot in the semifinals, just because the fantasy system didn't give me the points I deserved for my secret weapons that I placed and for which I already sent photos of the evidence.

I'm not asking for anything unreasonable, just that they give me the points I'm entitled to, and Fran refuses to do it, even though the mistake was theirs.

This is the third time they've only told me that the team is aware of the error and apologized, but I don't want apologies.

But I don't want apologies, I just want them to fix their mistake.

[wintry drift]

And that they are looking into it

So please understand our team is reviewing it and we appreciate your patience while they do.

Trying to bypass support who you are in direct talks with, won't speed it up as they are already on it

[wicked drift]

@atomic vapor Hey, we are in talks in DM, and I told you that when I receive an answer I will let you know, thank you for your patience.

[atomic vapor]

Okay, I'll wait for them to fix it then, but this is the first time Fran has written to me and told me they're working on it.

[atomic vapor]

Okay, I'll wait for them to fix it then, but this is the first time Fran has written to me and told me they're working on it.

In the past, they only told me they were aware of the situation and that they would work to prevent it from happening again.

He never told me to be patient, that they would fix it.

[wintry drift]

There are no guarentees that the points will be restored, however our team is reviewing it and he said the team is aware of the issue and working to try to nullify this happening further

As said, this is as a beta, so we ask your patience and understanding but we are looking into it, which he did share with you

[atomic vapor]

But how can there be no guarantees that they will be restored?
Sorry for being repetitive, but I'm just asking that you give me the points I rightfully earned and deserve.

[wintry drift]

I understand, but just cannot make promises, things have to be reviewed & checked and we will see what can be done

But expecting a promise of something while we're saying it's under review during a beta is all that can be shared for now.

We appreciate your patience, but please bare with us on it

[atomic vapor]

It's as easy as logging in and uploading the points I've earned. I feel like I'm not asking for anything unreasonable, or if I am, just tell me. Can't you fix your own mistakes?

[wintry drift]

Hey El sucio, as said it's being reviewed, trying to say "THIS IS EASY OR NOT" is not really going to go anywhere in this matter

You will get a response from support once it's reviewed, no need to continue here on this for now

@atomic vapor As this is being handled directly via support, I'll be closing this thread okay? If you have any further questions later, you are welcome to reach out to DMs but first please wait for the response in support.