#Card Issues
1 messages · Page 1 of 1 (latest)
.
Hey - I’ve scanned a bunch of difference cards from this box. And none appear to be showing in collection
Can you just send screenshot from app please? Or tell me your in-game name so I can check
Rosssi
0 on leaderboard showing I have zero cards but I click my profile and it shows the cards I’ve scanned
@tribal ginkgo
Can you try going into your collection and showing me that
It may be that its just not displaying the hybrids
Just keeps loading waited a few mins and nothing
Hmm send me username and device
on the 2023 EoE lb I have 75% of the cards but no score. Looking at the lb there are people listed who one 3-5 cards. Just went and checked my lb status through the subsection in the 2023 collection and also through the lb tab.
This is on Andriod and Web app.
Being fixed
Being looked into
Any time scale on this?
Will aim to have an update early next week
Since there's no other place for this...
On 2024 leaderboard, it shows that I have 105 cards. When I calculate them myself, I have 109. Each individual set on the leaderboard shows correctly; it's just the overall that's wrong.
@swift willow has the same problem, but off by 2.
This is being worked on, its due to the previous drop that didnt calculate correctly
Been over a year now. Was told it was gonna be fixed
2019 signatures + 2018 signatures + many 2018 cards (e.g. Special Editions for me?) don't seem to show
Top row is a 2018 Team Player s1mple (Signed) & a 2018 Medusa s1mple Special Edition
iOS or Android
Android
gonna reply to me or Worth?
same on ios
Some stuff been pinged internal for check/seeing what's going on, all going to be reviewed/checked into
tyty
We have logged this one and development is working to correct it.
Many 2018 cards apparently show as the Pistol King NiKo on IMX 😅 & some still show as the Silver nex
Knew about the silver nex, had not seen the niko, can you show me some more with links?
many show if you search "2018"
Immutable is the first layer 2 for NFTs on Ethereum. Zero gas fees, instant trades and up to 9,000 TPS. Our marketplace is https://market.x.immutable.com Get trading, gas free.
Cheers, seeing this
@iron stirrup Just to note, this & other card issues will be looked into post-core, just to not make any confusion etc
^ Applies also for looking into this Coop
ofc people don't really use IMX so it's not really an issue, but I did buy this thinking it was #25/50 when really it's #/75 -- seems 2022 Core Legends for all players show as /50 on IMX 😋 (I'm still cool w/ the purchase tho ✌️)
Busted preview
Can you refresh cache
is kind of a card issue but applies to every card. The options to go through owned mints is covered by the title text on pc
why do all the onboarding cards say Onboarding now but the Zywoo says Onboarding pass?
is this a card issue?
Responded to you in gen
i dont know for definite but it looks entirely intentional, probably changed to make the legendary a more unique design
Will check if int or incorrect
yes
Might be intentional as its the craft
ahh okay
Probably overlooked so reporting here.
Core 2024 Superior Roles are the only ones without any sort of frame
It appears most of the Core 2024 Signature Series cards don't have the "Replica Signature" tag showing, despite featuring reps -- afaik only w0nderful's cards actually displays the tag
Only wonderful has reps
The rest are unique, wonderful will be replaced with authentics
Was announced in advance
❤️
oh! I didn't realize that. Maybe something went wrong with the sig process then? current signature cards definitely all have the same sigs
Hmm, can you show me an example?
unless the preview shown on individual cards just uses a single example...
I was assuming "Buy Now" shows the exact, unique sig
not sure it's the same but these 3 show up uniquely when clicking "Buy Now" to see the preview:
https://kolex.gg/market/card/25774
(I just couldn't pass up the opportunity to flex my A1-A3 NiP dev1ce MVPs ❤️ )
ty ty, being reviewed
Midnight founders are acting weird in previews.
Plus, the B4 I suppose should be an M4? It's the NiP logo card
Yeah this is getting looked into 😄
@tribal ginkgo hey, seems the issue with my collection and leaderboards are fixed but when I go into library just constantly loads?
Do you have any 2024 cards?
If not, try change to another season, it might load if you dont own anything from the existing set
Ah yeah good shout, thought I had 2024 cards but they’re 2022
I don't see a way to play the video clip on any Loadout cards
https://kolex.gg/card/a26f5457-ca8f-407d-befb-290bf55e9ba4/40044ad3-7691-4c61-a211-1ef45624a043
&
https://kolex.gg/card/9e140519-bd1e-4e57-970a-2ff43c85b90c/3e35a9a6-da5e-4867-a63e-a684e53d18e3
still have swapped 3D views (2D images are accurate)
Clicking 3d view plays the clips on the card? no
No
Ah there's a difference between the 3d view and the video clip -- there's supposed to be both afaik
Would need to check
No video highlights on all these cards
Wrong video highlight
The entire EPL 17 recap is bad marked
Somethings wrong here with the assignment of the mint number...
Checked other sets as well... gla1ve is always assigned to the A1, no matter what mint number
You might own a gla1ve which has a mint that starts with A1 like A1234 (you own 5).
Tbf, we could do a better job of highlighting them 😅
No it's only a problem with gla1ves... happens only for him and in every sub-set of Core 23... only exception are the sets where there is no gla1ve like "snipers"
Ah wait, it's the name 😂
Since you can also search for the card names, it'll match glA1ve haha
I think
yeah, it's in events as well... and in Core 24 as well
Will investigate and maybe highlight better
aaaaah
Good feedback tho, thanks!
My suggestion is to give every gla1ve card the maximum leaderboard score then as well! 😜
Team winner card on chengdu recap is not registering for leaderboards or set completion.
Can you try trading it out/in
What do you mean? Like putting it a trade and removing it. It let me add it to a trade but removing it didnt trigger the leaderboard. Should i just send you it?
Send to me on trade, ill accept
Then send a trade back and ill accept
That worked! Thanks now i know
Cannot say 100% but i believe that event we had a temporary bug
Snd trading fixed it
IEM Kato Winners & Recap 2022 https://kolex.gg/collection/csgo/digital/2022/Events/8911
Super Sub jks & Regal Rookie m0NESY are off
The card won’t show up for me it shows I have some cause the packs won’t load as it normally would if I had no cards for 2020 entry but the dupreeh just won’t pop up.
Did you only check in the "entry" role? There are known issues with cards showing up with roles different than what's written in the card.
For me he shows up under Sniper that year
that's device no?
I'm looking for dupreeh
I looked on every year and role couldn't find it
Oh sorry 🤦♂️ misread
Yeah can't find either
@tribal ginkgo cam record the issue
yk how long things like this take to get fixed?
No not really, it's hard to say but it can take a whiiile
It depends, some issues, for example with card rendering can take less than a day, but honestly Rush has had bugs and problems for years now with no fix
It's just not a priority really
But I can't speak on their behalf
Reported this
Made a note
Roej 2022 entry doesn’t show up for rush roster either couldn’t find it anywhere else either.
Hey @tribal ginkgo Roej for 2022 is doing the same thing as the dupreeh 2020 I submitted last night. Also I was wondering if you could give a timeframe of when these players might be fixed? I know it’s not really high priority but just any info ab when would be great thank you.
Unfortunately not able to provide a time frame
But will get roej logged also
Fixed
guys i have a doubt, i had a s1mple ( legendary 100 ovr 2020) on my rosters, i took it from it and i want to add it again (on my rosters) but i cant, i dont understand bc i have the card but cannot add it again ???
same ^^^
You can't use inactive players even if you have the card
that's interesting. I've recently added AiyvaN from HellRaisers, he has not been playing for 2 years
maybe with S1mple it's special. I doubt Kolex follows every single player they had since 2020 collection and changes their status to make sure they are not working for Rush 🙂
2021 > Events > IEM Fall > These cards does not seem to have clips attached to them. did not check all, but niko and jackz at least
There is a lot of them and ive been reporting it regularly more than a year ago. I dont believe that it will be added by the end of the year.
Hey there, if you know more feel free to report it again here
We recently have been cleaning up quite a few card issues and will continue to clean up as much as we can find
This should be one of the first clip cards to be fixed! ^^
Is it just that one, or all from the Elite set?
Just this one!
Viewing any card I've tried in the 2018 collection in-app makes it crash, I'll try to do a screen recording and post it here 👌
Seems to just be the mythic ones, possibly because they may be animated 🤔
^no problem opening them on my iOS, but no animation
I recently posted it #1243140367608451193 message
And I found more

https://kolex.gg/card/6ce8fff7-cdb6-4408-bc44-1a8100773578/42af69ff-c6ec-4612-bbfc-28f8584272fb this card says k1to. should be roeJ
Should the A6 only be giving 19 points when the A404 is giving 20? 🤔
you have the wrong A6 
Getting this reviewed asap :/ but unfortunately it seems your a6 is not the a6
Will check back in
it's fixed @wraith walrus
thanks @winter jay 🙂
I think there is one small mistake🤔
Hopefully digital only xd
Wondering how this hasnt been flagged before
“Acquired date” is completely wrong hahah, card was only minted in 2022
Is it just the case for all reward cards that are given to you by Kolex? I don’t have any others so can’t check
I'll check the 24 ones now 👌
None of the 23/24 rewards have that issue 👌
Ah thank you!!! Good to know :)
I think @tribal ginkgo should give me extra 2022 rewards so I can test if it’s the case for other cards ;)
lol
22 Hyperbeast, Rio recap King of Rio and clutch king and Cologne Recap MVP has the same issue
ill check with schmo
EPL S16 MVP has the correct date tho
Hmm, interesting
The card design contest airdrop has the wrong date as well
Even checked Aureates from the G2 midnights and the two I have also have the wrong date, so it seems like it's a deeper issue
Vita art and Hyperbeast cards as well... the list goes on
Jeez wth
It’s all airdropped cards though, right?
Nope, some are packed cards like the Hyperbeast cards
Just cheked a random core common and it says Jan 1st 2020 1am as well 😂
Dang haha 😂
well get that checked
It's the fallback date for the ones that don't have any I think
I think this is pretty self-explanatory
Better than what it used to be 😅
@tribal ginkgo when snax has his own individual card, shouldn't he be on the team card? i can understand malb if you dont have headshots of him
nevermind, you do from the cologne collection. so this team card could/should have the correct lineup?
Will try to get that fixed, fair shout
108 / 100? 🤔
Maybe I don't know something
Well thats fun
Ill look into this
There was some minting problem when it came out
it's 100/100
Would be much easier if we could see the old general history
Right @tribal ginkgo
Prefer it this way 😉
A fresh start was nice 😄
A better fresh start would have included banning you : >
Missed the chance
It's showing 999/1000
And these cards have been removed from spinner
It's the only card left
How much time it will take to render sig on mvp card @regal locust @tribal ginkgo
Right now it could take a couple days with the release of kl and the immense amount if cards
Can you check now?
Still nothing @regal locust
It's stuck behind KL again. I sent the fix just a matter of time
Sig still missing on this card
Should the digital version of the physical cards have the sigs on them? In that case....
Yea
But maybe someone could re render it with the missing one 👀
Yuurih EPL 20 Moments card autoplays the clip when viewing the card page, audio keeps playing even after going back to the main page and only stops when refreshing (Brave Browser)
Same thing happens on Google Chrome and also on EPL 20 Moments JL and Ropz cards.
Scam
It was only that one that was bugged from what I've seen
Ertouch said also on jl.ropz
its more so i can make a video of the issue for dev team
Can't they open the webapp themselves 
Clips play with the card owned :d
Being looked into, ty
that's because you opened a Moments' card that plays audio/video. just reload the page and it will be gone
Yeah I get that but it's not expected behaviour for the audio to keep playing when I've closed the card inspect
¯_(ツ)_/¯
Being looked into
It just keeps getting worse 😂
Brave
I think new moment cards from epl20 are full of bugs.. the auto-play of the moment kind of make it feel annoying when headphones keep running high sound and nothing is showing up to close... Had to close some card sound from my browser sounds control..
How the bug happens Let's say i open some moment card from collection, then if i get on the arrow to go back to main menu view of collection or just hit the browser back the sounds keep play without to ever stop like a track that plays over and over again. If i entry multiple times and exit the card same way it plays multiple sounds of the same moment.
Same apply if the card sounds plays on the wheel and you close it on x... Sounds keep playing in background. I use Google Chrome browser.
I think there is a problem with hros. A89 is giving less points than a A206. There are more base hros (A206) than estelares (A89) in circulation
The HRO cards that are launched later by splits are having less base points than the start of season original cards. Guess to make them different of the duplicates launched later... So first tier is the base hro.
This is a guess or are you confirming? Here's epic base vs rewards
I am pretty 100 % sure of it, cause i notice the difference too and is from there..
As I understand it, an A89 card would be like an A222. Thats why an A206 card is better than an A89. A HRO Estelar A100 its the equivalent to a HRO base A250
Yes but why?
I don't know that, they just decided to do it that way
are these two meant to be identical
I still regret not buying that streamers reward
Mint is 75/75 when mine should be 41
Lmao @fervent trellis
time to sell to Bate :>
Okay digital render issuenonly thank god
My card will not load 😂 he’s a thief!
Cadian is on Astralis
Also degster isn't assigned to heroic (no symbol in the bottom left) so appears at the end of the list instead of with the team
Ty on both
Stat kings cards from pubg collection need to be fixed . All of them are like this @tribal ginkgo
Digital
The animation on the IEM Kato 2022 Regal Rookie isn't showing 🙏
https://kolex.gg/card/bb8d8f10-d1f0-49d0-b284-891c46b6029c/28ed6401-e208-491f-835c-9bc582a43b01
Should look like this gif attached
wen fix
broken since launch
in 2021
😐
https://kolex.gg/card/c4cf5a95-aa2e-4981-bc50-379cdba963e4/f7ad0295-87e9-4776-b76c-0a441cf14f49
Can't play the highlight on Rio Moments
Also 2018 epics elite astralis team card is broken .. i am asking to fix that since 2 years
What's broken about it? The way it doesn't fit on the screen?
Animation plays for me now
Maybe it's my old device .. but every time i click on that . Kolex app shut down 👎
Ahh yeah I'm on webapp, maybe it's different on mobile
I have high hopes many issues will be resolved with the upcoming update (though I don't know when that'll be released; next year?)
Your phone is shut
But no animation on it for me
Android
I just went to check and it opens fine on my phone, I have S23 Ultra
Also my 2022 Shox sig is appearing in my 2021 Best and Latest cards, idk why
Too broke to buy a new phone 📱
Blast Pro Series 2018:
Holographic - Pro Holographic NiKo shows as Silver nex
Istanbul, Copenhagen, & Lisbon 2018
MVPs dev1ce & s1mple show as Silver nex
& all 3 Trophy cards are blank
ex: https://kolex.gg/card/86398103-5213-4bd5-8d74-30c23f7610b5/e34be267-bd78-4a77-b298-966d086512e7
I feel like this channel is just here for show lmao I never see any mods or staff comment in here or say they're working on bugs
Have responded/noted general but also said anything here will always be logged regardless of response
Some just unfortunately wont be fixed short term and require longer work
Such as the nex issue
That is interesting but as long as it appears in the correct section of your app all good
Might be due to it being minted in that year as those sigs were done at kato
it isn't all good, it shouldn't be in my best 2021 cards, it should be in my 2022 best cards
The card number has moved a little to the logo
Pinnacle Siuhy 2024 freezes the app upon selection on both iPhone (xs max) and android (fold 5)
epl 20 isak still broken
New Astralis card shows as AXXXX
mints showing as AXXXX and certain playernames broken
Being fixed
Working on it ❤️
You can click on the m0nesy and donk Onboarding 2025 cards like they were clip cards, but they have no clip.
No circ numbers on the stickers
also cannot market list the foil sticker
or the others on browser
you can put them on the market VIA mobile APP, its a pain but no other way atm
Two different Jimpphat designs
You dont change mine cause i reported it HEHE.
using chrome web browser...shows the same in phone app for iOS too...not registering "Return of the Chopper"
kato device still has no team
Pubg cards are not loading for me
Can you show me the screenshot of your side
Suddenly it's all good now
You're welcome 🫡
Instead of real Monesy name it writes “playername”. Also Axxx instead of real mint 😄 using ios
3/5 Kaleidoscope card sets are wrong in app:
The first set (L) are purple in real life
The second set (W) are blue in real life
The third set (R) are red in real life
Will check into this ty
Will look into this ty ❤️
was looking at this message to find out what events would also have core inserts n saw that the legends/PK/CK core cards dont have the right icon based on what pack they're from
The entire card does not display properly
I got a card for 50k silver, but it is not in the redeemable collection. In general, there is no card for 50k in the collection, there are only 1m, 500k and 100k
Will get this fixed ty
@tribal ginkgo it looks like the Rising stars in the Dallas drop have been double minted. They should be 100 circ but are 200 circ:
Will get it checked
https://kolex.gg/card/14b9a80d-2646-4dae-b660-52c102284385/484f38e8-1d7e-4c88-a189-ed9a8c2d0756
There's an xxx on all these cards
@tribal ginkgo cologne > hooxi with G2, not Astralis and in G2 jersey
Team logo will be updated, some photos we are awaiting on to be able to update the team changes for
But ty for sharing that one
Should have posted this here at the time but better late than never 😅
Needs a refresh for the sigs, also the "shine" animation isn't working on it ❤️
Was resolved right?
Sure was blue 💙
My Legends Karrigan and new beginnings xelex don’t have background for me still, I’m using the iOS app
@robust swan Which xelex card is that
i think xelex only has one card in kolex? if i'm not mistaken. IEM Kato 2025 groups
New beginnings 3 star
No, he has multiple hybrids now i think
3-4
But need you to check on PC if you can. As I believe we fixed it, but it could be a mobile cache error. If it works for you on web, then its just a cache issue unfortunately
Wil check when I can, birthday today so bit busy but I will lyk
on pc^
Got it
Can you send it to me in trade?
@jade frigate Dallas currently being re-rendered should be good shortly
Still need that xelex card in trade if possible to verify
Hooxi being fixed, also in your image sent off for render is player image updates
As well as others / missing team logos also
This was updated btw, just as a note!
If anyone reports card issues, please tag me here
@tribal ginkgo
Will take a look into it
@jade frigate Karrigan should be fixed
Syndicate_Teams are rendered as 5 stars when they should be 4 stars
Haha
I'm showing some cards in my 2025 Core collection that aren't mine. They show up as being in a bundle when I try to craft but I don't have a bundle with those cards in it:
They all show this in the History:
Wanted to update this. I bought those cards as a bundle. Just can't use them to craft.
So making sure I understand right
You bought cards in a bundle
You cannot use them in craft as it says they are in bundle
But you don't have a bundle with them in, you just bought them via a bundle
Correct.
Update here.
It seems that when you buy a bundle, the cards stay in that bundle unless you remove them yourself. They actually will show as a bundle ready to list. You have to delete the bundle.
Thank you @regal locust .
just want to know when these are going get fixed. i have a1 card that i want to put it on my showcase.
Hey there
The logo on the 2026 IEM Kraków Krimbo card is a Team Liquid logo and it should be a BIG logo
It shouldn’t be big
He played for liquid