#Card Issues

1 messages · Page 1 of 1 (latest)

tribal ginkgo
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Post all card issues here, please include a picture, explain the issue & whether this is on Web, Android or iOS

desert sapphire
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.

rancid tide
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Hey - I’ve scanned a bunch of difference cards from this box. And none appear to be showing in collection

desert sapphire
rancid tide
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Rosssi

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0 on leaderboard showing I have zero cards but I click my profile and it shows the cards I’ve scanned

desert sapphire
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@tribal ginkgo

tribal ginkgo
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It may be that its just not displaying the hybrids

rancid tide
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Just keeps loading waited a few mins and nothing

tribal ginkgo
rancid tide
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Rosssi

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iphone 12 pro max

zealous trail
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on the 2023 EoE lb I have 75% of the cards but no score. Looking at the lb there are people listed who one 3-5 cards. Just went and checked my lb status through the subsection in the 2023 collection and also through the lb tab.
This is on Andriod and Web app.

wraith walrus
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May have a mint dupe on our hands, two A5 foil stickers <@&819889961846702082>

rancid tide
tribal ginkgo
tall turret
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Since there's no other place for this...

On 2024 leaderboard, it shows that I have 105 cards. When I calculate them myself, I have 109. Each individual set on the leaderboard shows correctly; it's just the overall that's wrong.

@swift willow has the same problem, but off by 2.

tribal ginkgo
iron stirrup
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Been over a year now. Was told it was gonna be fixed

regal palm
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2019 signatures + 2018 signatures + many 2018 cards (e.g. Special Editions for me?) don't seem to show

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Top row is a 2018 Team Player s1mple (Signed) & a 2018 Medusa s1mple Special Edition

wind coral
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Sticker cards not showing in app

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It's just stuck in loading

tribal ginkgo
wind coral
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Android

iron stirrup
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gonna reply to me or Worth?

swift willow
tribal ginkgo
safe stratus
regal palm
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Many 2018 cards apparently show as the Pistol King NiKo on IMX 😅 & some still show as the Silver nex

tribal ginkgo
regal palm
tribal ginkgo
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@iron stirrup Just to note, this & other card issues will be looked into post-core, just to not make any confusion etc

tribal ginkgo
regal palm
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ofc people don't really use IMX so it's not really an issue, but I did buy this thinking it was #25/50 when really it's #/75 -- seems 2022 Core Legends for all players show as /50 on IMX 😋 (I'm still cool w/ the purchase tho ✌️)

tropic hatch
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Busted preview

tribal ginkgo
oblique grail
versed galleon
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is kind of a card issue but applies to every card. The options to go through owned mints is covered by the title text on pc

swift willow
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yeah

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it is

iron stirrup
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why do all the onboarding cards say Onboarding now but the Zywoo says Onboarding pass?

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is this a card issue?

versed galleon
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i dont know for definite but it looks entirely intentional, probably changed to make the legendary a more unique design

tribal ginkgo
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Will check if int or incorrect

iron stirrup
tribal ginkgo
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Might be intentional as its the craft

iron stirrup
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ahh okay

proven rivet
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Probably overlooked so reporting here.
Core 2024 Superior Roles are the only ones without any sort of frame

regal palm
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It appears most of the Core 2024 Signature Series cards don't have the "Replica Signature" tag showing, despite featuring reps -- afaik only w0nderful's cards actually displays the tag

tribal ginkgo
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The rest are unique, wonderful will be replaced with authentics

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Was announced in advance

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❤️

regal palm
tribal ginkgo
regal palm
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unless the preview shown on individual cards just uses a single example...

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I was assuming "Buy Now" shows the exact, unique sig

tribal ginkgo
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That might be the case of it showing a preview

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Let me ask

regal palm
craggy cedar
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Midnight founders are acting weird in previews.
Plus, the B4 I suppose should be an M4? It's the NiP logo card

tribal ginkgo
rancid tide
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@tribal ginkgo hey, seems the issue with my collection and leaderboards are fixed but when I go into library just constantly loads?

tribal ginkgo
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If not, try change to another season, it might load if you dont own anything from the existing set

rancid tide
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Ah yeah good shout, thought I had 2024 cards but they’re 2022

regal palm
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I don't see a way to play the video clip on any Loadout cards

tribal ginkgo
regal palm
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Ah there's a difference between the 3d view and the video clip -- there's supposed to be both afaik

livid storm
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Wrong video highlight

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The entire EPL 17 recap is bad marked

ocean sinew
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Somethings wrong here with the assignment of the mint number...

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Checked other sets as well... gla1ve is always assigned to the A1, no matter what mint number

drifting island
ocean sinew
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No it's only a problem with gla1ves... happens only for him and in every sub-set of Core 23... only exception are the sets where there is no gla1ve like "snipers"

drifting island
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Ah wait, it's the name 😂

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Since you can also search for the card names, it'll match glA1ve haha

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I think

ocean sinew
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yeah, it's in events as well... and in Core 24 as well

drifting island
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Will investigate and maybe highlight better

ocean sinew
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aaaaah

drifting island
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Good feedback tho, thanks!

ocean sinew
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My suggestion is to give every gla1ve card the maximum leaderboard score then as well! 😜

vernal hatch
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Team winner card on chengdu recap is not registering for leaderboards or set completion.

tribal ginkgo
vernal hatch
tribal ginkgo
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Then send a trade back and ill accept

vernal hatch
tribal ginkgo
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Snd trading fixed it

regal palm
barren yew
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The card won’t show up for me it shows I have some cause the packs won’t load as it normally would if I had no cards for 2020 entry but the dupreeh just won’t pop up.

desert sapphire
barren yew
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I checked them all

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for the year 2020

desert sapphire
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For me he shows up under Sniper that year

barren yew
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that's device no?

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I'm looking for dupreeh

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I looked on every year and role couldn't find it

desert sapphire
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Yeah can't find either

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@tribal ginkgo cam record the issue

barren yew
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yk how long things like this take to get fixed?

desert sapphire
barren yew
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like days? Lol

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weeks?

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hours?

desert sapphire
# barren yew like days? Lol

It depends, some issues, for example with card rendering can take less than a day, but honestly Rush has had bugs and problems for years now with no fix

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It's just not a priority really

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But I can't speak on their behalf

barren yew
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Roej 2022 entry doesn’t show up for rush roster either couldn’t find it anywhere else either.

barren yew
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Hey @tribal ginkgo Roej for 2022 is doing the same thing as the dupreeh 2020 I submitted last night. Also I was wondering if you could give a timeframe of when these players might be fixed? I know it’s not really high priority but just any info ab when would be great thank you.

tribal ginkgo
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But will get roej logged also

sand coral
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guys i have a doubt, i had a s1mple ( legendary 100 ovr 2020) on my rosters, i took it from it and i want to add it again (on my rosters) but i cant, i dont understand bc i have the card but cannot add it again ???

barren yew
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same ^^^

winter jay
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You can't use inactive players even if you have the card

undone basalt
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that's interesting. I've recently added AiyvaN from HellRaisers, he has not been playing for 2 years
maybe with S1mple it's special. I doubt Kolex follows every single player they had since 2020 collection and changes their status to make sure they are not working for Rush 🙂

long imp
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2021 > Events > IEM Fall > These cards does not seem to have clips attached to them. did not check all, but niko and jackz at least

livid storm
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There is a lot of them and ive been reporting it regularly more than a year ago. I dont believe that it will be added by the end of the year.

tribal ginkgo
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We recently have been cleaning up quite a few card issues and will continue to clean up as much as we can find

ocean sinew
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This should be one of the first clip cards to be fixed! ^^

tribal ginkgo
ocean sinew
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Just this one!

wraith walrus
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Viewing any card I've tried in the 2018 collection in-app makes it crash, I'll try to do a screen recording and post it here 👌

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Seems to just be the mythic ones, possibly because they may be animated 🤔

long imp
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^no problem opening them on my iOS, but no animation

livid storm
regal palm
long imp
wraith walrus
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Should the A6 only be giving 19 points when the A404 is giving 20? 🤔

tribal ginkgo
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Will check back in

winter jay
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it's fixed @wraith walrus

wraith walrus
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thanks @winter jay 🙂

short oracle
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I think there is one small mistake🤔

tribal ginkgo
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Wondering how this hasnt been flagged before

desert sapphire
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“Acquired date” is completely wrong hahah, card was only minted in 2022

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Is it just the case for all reward cards that are given to you by Kolex? I don’t have any others so can’t check

wraith walrus
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I'll check the 24 ones now 👌

wraith walrus
desert sapphire
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I think @tribal ginkgo should give me extra 2022 rewards so I can test if it’s the case for other cards ;)

tribal ginkgo
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lol

oblique grail
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22 Hyperbeast, Rio recap King of Rio and clutch king and Cologne Recap MVP has the same issue

tribal ginkgo
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ill check with schmo

oblique grail
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EPL S16 MVP has the correct date tho

desert sapphire
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Hmm, interesting

oblique grail
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The card design contest airdrop has the wrong date as well

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Even checked Aureates from the G2 midnights and the two I have also have the wrong date, so it seems like it's a deeper issue

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Vita art and Hyperbeast cards as well... the list goes on

desert sapphire
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Jeez wth

desert sapphire
oblique grail
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Nope, some are packed cards like the Hyperbeast cards

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Just cheked a random core common and it says Jan 1st 2020 1am as well 😂

desert sapphire
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Dang haha 😂

tribal ginkgo
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well get that checked

winter jay
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It's the fallback date for the ones that don't have any I think

craggy cedar
long imp
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Better than what it used to be 😅

long imp
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@tribal ginkgo when snax has his own individual card, shouldn't he be on the team card? i can understand malb if you dont have headshots of him

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nevermind, you do from the cologne collection. so this team card could/should have the correct lineup?

tribal ginkgo
short oracle
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108 / 100? 🤔
Maybe I don't know something

tribal ginkgo
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Ill look into this

long imp
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mintsearch only results in 100 hits

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A100 being the highest

winter jay
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There was some minting problem when it came out
it's 100/100

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Would be much easier if we could see the old general history

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Right @tribal ginkgo

tribal ginkgo
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A fresh start was nice 😄

winter jay
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You can start fresh without erasing the old

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But what do i know

tribal ginkgo
winter jay
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Missed the chance

wind coral
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It's showing 999/1000

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And these cards have been removed from spinner

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It's the only card left

wind coral
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How much time it will take to render sig on mvp card @regal locust @tribal ginkgo

tribal ginkgo
wind coral
wind coral
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Still nothing @regal locust

regal locust
urban fractal
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Sig still missing on this card

wraith walrus
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Should the digital version of the physical cards have the sigs on them? In that case....

wraith walrus
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Never mind, mine was updated at some point 😊

wraith walrus
# wraith walrus

But maybe someone could re render it with the missing one 👀

livid storm
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Just different photo

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Different photo and stats

winter jay
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doubt that JL's real name is also JL

oblique grail
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Yuurih EPL 20 Moments card autoplays the clip when viewing the card page, audio keeps playing even after going back to the main page and only stops when refreshing (Brave Browser)

azure remnant
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Same thing happens on Google Chrome and also on EPL 20 Moments JL and Ropz cards.

tribal ginkgo
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@oblique grail Can you send me any clip card a sec

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As im not spinning 😄

winter jay
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Scam

oblique grail
tribal ginkgo
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its more so i can make a video of the issue for dev team

winter jay
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Can't they open the webapp themselves Pepehmm

tribal ginkgo
austere maple
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same with malbs

tribal ginkgo
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Being looked into, ty

undone basalt
# austere maple

that's because you opened a Moments' card that plays audio/video. just reload the page and it will be gone

austere maple
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Yeah I get that but it's not expected behaviour for the audio to keep playing when I've closed the card inspect

undone basalt
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¯_(ツ)_/¯

oblique grail
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It just keeps getting worse 😂

tribal ginkgo
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Thats amazing

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Browser?

oblique grail
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Brave

waxen belfry
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I think new moment cards from epl20 are full of bugs.. the auto-play of the moment kind of make it feel annoying when headphones keep running high sound and nothing is showing up to close... Had to close some card sound from my browser sounds control..

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How the bug happens Let's say i open some moment card from collection, then if i get on the arrow to go back to main menu view of collection or just hit the browser back the sounds keep play without to ever stop like a track that plays over and over again. If i entry multiple times and exit the card same way it plays multiple sounds of the same moment.

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Same apply if the card sounds plays on the wheel and you close it on x... Sounds keep playing in background. I use Google Chrome browser.

surreal slate
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I think there is a problem with hros. A89 is giving less points than a A206. There are more base hros (A206) than estelares (A89) in circulation

waxen belfry
surreal slate
waxen belfry
still river
still river
winter jay
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are these two meant to be identical

long imp
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no

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same issue with the kenny or device cards too iirc

winter jay
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I assume it's HL rewards

wind coral
iron stirrup
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Mint is 75/75 when mine should be 41

wind coral
iron stirrup
tribal ginkgo
fervent trellis
austere maple
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Cadian is on Astralis

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Also degster isn't assigned to heroic (no symbol in the bottom left) so appears at the end of the list instead of with the team

wind coral
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Stat kings cards from pubg collection need to be fixed . All of them are like this @tribal ginkgo

wind coral
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Digital

regal palm
regal palm
regal palm
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Can't play the highlight on Rio Moments

wind coral
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Also 2018 epics elite astralis team card is broken .. i am asking to fix that since 2 years

regal palm
wind coral
regal palm
winter jay
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But no animation on it for me
Android

iron stirrup
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Also my 2022 Shox sig is appearing in my 2021 Best and Latest cards, idk why

wind coral
regal palm
iron stirrup
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I feel like this channel is just here for show lmao I never see any mods or staff comment in here or say they're working on bugs

tribal ginkgo
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Some just unfortunately wont be fixed short term and require longer work

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Such as the nex issue

tribal ginkgo
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Might be due to it being minted in that year as those sigs were done at kato

iron stirrup
short oracle
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The card number has moved a little to the logo

drifting osprey
winter jay
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epl 20 isak still broken

oblique grail
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New Astralis card shows as AXXXX

paper bough
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mints showing as AXXXX and certain playernames broken

tribal ginkgo
tribal ginkgo
austere maple
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You can click on the m0nesy and donk Onboarding 2025 cards like they were clip cards, but they have no clip.

swift willow
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No circ numbers on the stickers

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also cannot market list the foil sticker

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or the others on browser

grizzled hearth
wind anvil
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Two different Jimpphat designs

swift willow
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😂

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Limited edition @wind anvil

wind anvil
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You dont change mine cause i reported it HEHE.

granite oyster
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using chrome web browser...shows the same in phone app for iOS too...not registering "Return of the Chopper"

winter jay
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kato device still has no team

wind coral
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Pubg cards are not loading for me

tribal ginkgo
wind coral
drifting island
rough pawn
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Instead of real Monesy name it writes “playername”. Also Axxx instead of real mint 😄 using ios

austere maple
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3/5 Kaleidoscope card sets are wrong in app:
The first set (L) are purple in real life
The second set (W) are blue in real life
The third set (R) are red in real life

tribal ginkgo
deft bobcat
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was looking at this message to find out what events would also have core inserts n saw that the legends/PK/CK core cards dont have the right icon based on what pack they're from

long imp
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wrong logo @tribal ginkgo

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havent checked the other bodyy cards

sweet atlas
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The entire card does not display properly

short oracle
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I got a card for 50k silver, but it is not in the redeemable collection. In general, there is no card for 50k in the collection, there are only 1m, 500k and 100k

undone basalt
austere maple
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@tribal ginkgo it looks like the Rising stars in the Dallas drop have been double minted. They should be 100 circ but are 200 circ:

winter jay
long imp
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@tribal ginkgo cologne > hooxi with G2, not Astralis and in G2 jersey

tribal ginkgo
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But ty for sharing that one

wraith walrus
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Should have posted this here at the time but better late than never 😅

Needs a refresh for the sigs, also the "shine" animation isn't working on it ❤️

wraith walrus
robust swan
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My Legends Karrigan and new beginnings xelex don’t have background for me still, I’m using the iOS app

tribal ginkgo
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@robust swan Which xelex card is that

long imp
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i think xelex only has one card in kolex? if i'm not mistaken. IEM Kato 2025 groups

robust swan
tribal ginkgo
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3-4

tribal ginkgo
# robust swan New beginnings 3 star

But need you to check on PC if you can. As I believe we fixed it, but it could be a mobile cache error. If it works for you on web, then its just a cache issue unfortunately

robust swan
tribal ginkgo
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Got it

tribal ginkgo
jade frigate
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as far as im aware broken on all

tribal ginkgo
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@jade frigate Dallas currently being re-rendered should be good shortly

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Still need that xelex card in trade if possible to verify

tribal ginkgo
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As well as others / missing team logos also

tribal ginkgo
tribal ginkgo
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If anyone reports card issues, please tag me here

winter jay
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@tribal ginkgo

tribal ginkgo
tribal ginkgo
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@jade frigate fixed

tribal ginkgo
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@jade frigate Karrigan should be fixed

iron stirrup
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Syndicate_Teams are rendered as 5 stars when they should be 4 stars

desert sapphire
opal river
ember shoal
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I'm showing some cards in my 2025 Core collection that aren't mine. They show up as being in a bundle when I try to craft but I don't have a bundle with those cards in it:

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They all show this in the History:

ember shoal
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Wanted to update this. I bought those cards as a bundle. Just can't use them to craft.

tribal ginkgo
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You bought cards in a bundle
You cannot use them in craft as it says they are in bundle
But you don't have a bundle with them in, you just bought them via a bundle

ember shoal
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Update here.
It seems that when you buy a bundle, the cards stay in that bundle unless you remove them yourself. They actually will show as a bundle ready to list. You have to delete the bundle.

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Thank you @regal locust .

quartz bluff
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just want to know when these are going get fixed. i have a1 card that i want to put it on my showcase.

trim hamlet
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Hey there
The logo on the 2026 IEM Kraków Krimbo card is a Team Liquid logo and it should be a BIG logo

tribal ginkgo
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He played for liquid

trim hamlet
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Sorry, it's my mistake