#ARK Update
1 messages · Page 2 of 1
Woooo
Reload the webinterface, if you dont see the map
😄 😄
I swear I've hit refresh 139,043 times in the last four hours.
Yessssss
bout time
Thanks med, appreciate all you've done
Its there! hallelujah
nice
thanks @plush kayak

All good buddy <3
i dropped my spagettios
oops
It's OK, just refresh
give your server one minute
someone already broke it 🤣
shhhh
you still need a raise
i make things work by turning it off and on
every customer change now his settings
this is why we cant have nice things 🤣
ive had mine ready for the past hour lol
hey guys im new to hosting is it normally hard to find your server or do i have to wait? thanks
not really just search da name
Waiting is the main skill of an ARK player
and meshing
thx
and many other games xD
I can now sleep!!!!
im about to get showered for work 🤣
My rag says its restarting then it automatically stops
they are all complaining like lost children in a mall
gonna be propping my eyes open with matches today
Hmm, server says started on Nitrado but not showing up on Ark. I’ll try rebooting it. Anyone else having this issue?
mine is just starting then stopping
uh oh
someone made a opposie
Oh no lol
Mine too
My Gus.INI was completely blank for a second, then it restarted and it’s good, but still restarting. Maybe issue was related to that
someone swapped the update flashdrive with roblox uh oh
Now it’s started again, let’s see if it shows up
mine no good
Oh yeah it keeps crashing
Hmm
someone did a oppsie
Oh god
i lied they all doing it now
Maybe I won't get sleep after all..... 😆
guys...
i whish you a good night xd
mine seems to be stable
Lol
Anything we could try doing on our end that might fix the startup issues?
mines are back on green but i wont be happy till it stays there
i lied again
Wait 😄
The Update Restart need more time
Okay sounds good
it do boom boom again
everyone trying to transfer and the servers are going through the daily reboot
for mine its just cycling through rebooting and stopping
i feel attacked
mine seems stable
Whine keep shutting down
Good night! thanks for the support
Mine

Mine says “we are currently working on lost island” and won’t do anything. Anyone else on Xbox getting that?
nope it worked for me after a refresh
Thanks! I’ll try it
Will be removed in the next seconds
Thank you!
Servers just keep shutting down after restart
anyone else in restart loop?
ahh
Yep 2 of 7
the web interface went down 😦
me 😅
nevermind its back
i think its just going boom atm
They were removing a message
Mine are I'm guessing it's just the mass amount of servers restarting all at once
ima call and bug the overnight worker on shift 
dont wake Med up 🤣
Gives our system some time. The server restarts take a while, as all restarts take a long time because of the update. But your server will come online in any case!
Thanks
dont ignore my calls 
xD
🤣 RUN Med!!!
Why do they keep shutting down after restarting
Normaly not, if it still stopping -> https://support.nitrado.net
but please wait min. 30 minutes
I think they’re just failing to go up because there’s so many
That’s why it doesn’t even show up in game
so is it normal for one of my servers to be up and working, but 2 still down? looking back at the chats there appears to still be work going on, ya?
im making all kinds of errors in all the excitement 🤣
Right!
Time to grab a small amount of sleep!
Take care everyone!
And thanks again med, you've been great
It’s working 😁😁😁
too late... looks like he ran and made his exit whilst he could
go keep the support staff on their toes 🤣
im not having any issues but i can make one
mine fully stopped itself after a while
oh oh
theres a call queue
thats never good
ill feed it poly
Yep still a restart loop
i used my test server for lost island... completely forgot i used higher dino levels for testing 🤣
Looks like I’ll leave it be and try tomorrow
me 2 im in queue for a call
Me too, server restart loop
We have rights
Guys please give your server some time
Look who it is lol
Med go to sleep!!! 🤣
Your server will be starting, but it need time for the update install
So a restart loop is normal

oh is that what's going on
100000$ to be first in line for update
ill give you a grape
and and
a sugar cube
For the current situation yes, if the loop still there in 30-60 minutes, then please create a ticket or call us
i liek sugar.... i want the sugar cube
gimme sugar....
no
ill give you my server.... it has 0 issues and is online
hmmmm
1 billion dollars kind sir to be first in line for update
for 1 sugar cube 👀
ill take it

med your my witness
you saw his offer
🤣
gimme da details 
Is that your server ip lol
no lol
just random numbers i typed in
but i want that sugar cube
im gonna need it to get through work today
Oh yeah invalid ip lol
That's it we are taking legal actions
We tried to resolve this the easiest way
jokes on you... i like salt even more
But no luck
jokes on you it had traces of cyanide
uh oh
get pranked
so do apple seeds but they dont kill you 🤷♂️
Wait 15 minutes. The daemon restart himself
call an ambulance but not for me
pov me talking to support

he said it was a issue with data connectivity with the server and the data center (:
heres me wondering why my laptop is going soo slow....
also he said they closed the interface might be for your cases
then i remembered i limited the bandwith and allocated it all to my PS4 for the update 🙄
@hollow crown
fiber optic is op
my wifi is terrible anyway, i get 350MB speeds when im in the same room as my router... step one foot out the room and it drops to 100 🙄
mine was really bad before i moved like 10mbps lmao
Ive had like 5 different issues already fml
i used to have to leave downloads overnight
it happens youll be alright
what would be the best loot drops to use for coding wise?
my internet is one of my biggest bills per month, gotta have decent speeds
I got two 100 slot servers down 🙄
ive used the same loot as rag for now
waiting on more info to be released on them
rag codes work, boss is new code, beacon doesnt have it yet
i always but a uni drop code
all the drops in one file lmao
it works
in beacon they have the lost island unique drops listed
thats the only ones they know of at the moment
meh i got the map up for them, that should be good enough for now lol
lol did you leave transfers open or closed
you can never please the demons
open
i usually leave them off for the first week of a new map
but i was a little unprepared until like 2 days ago. so never put an announcement to say they would have to start new
anyone have the ids for items yet?
Ahhh yeah ours were warned they get no transfers for 30 days
i know its early but you never know
they appear to be on beacon
ooooo okay
im not looking forward to adding all the new engrams to auto unlock and such
Why not? I just use beacon for that and it takes like 3 seconds
one of our Lost Island servers keeps going into restart
Is there even any new engrams?
😐
Same, they said just wait it out
We have been, all day.
i do most of mine manually
Thank you for those who have made tonight possible, excited af exploring everything
They just enabled the maps how did you wait all day lol
how many new dinos are in the update?
Nitrado support would be the best to contact if they take too long to go up
I mean waiting for the first update, then waiting for that to push through, then wait for the map to be an option.
3
the host machines are under a lot of pressure because of the amount of servers that updated and are setting up the new map
It was alot but I'd rather have a really good start when it's ready then a rushed start and issues
Well yeah but they’re all seperate issues. I was referring to the current one
It’s gonna have issues either way it’s Ark lol
I suppose I don't know why I am venting or even surprised, this is right in line with every other release. Just assumed that maybe this would be different.
that's fair but like to minimize those lol
Again burned.
Truth
I mean we can rejoice in that this is the first map to not to have a delayed release since scorched earth in 2016 lmao
Lol rip your message carnage
Yup
Th3y Bu+(hered this release, 1am here everyone sleeping so any servers looking for that jump in pop is 🤮
Just do Cheat SetDay 0 tomorrow
Every map release I'd cap two 100 slot servers
@plush kayak Got the map up and then character got lost on transfer from another map.... how do I fix that
roll back the other server to before you transfered
it sounds like your character got lost on the island

thats such a terrible joke 🙄 🤣
So my lost island has been stuck on reset since the servers came out, anyone else dealing with this? (Xbox)
Me!
I’m not alone!! 😂
yepp
Did you submit a ticket? We went to support but idk what to expect or how long it will be
hey hey
i called they said
historically this is normal
please say the told you to wait 🤣
dont be suprised if its up and running tomorow
it was an issue with the servers and the data centers
This obviously doesn’t seem good
Did they give an ETA
“There seems to be something very wrong”
call them or make a ticket and he said it should be resolved in 20-40mins
yup.. my server is stuck in a freaking restart loop. this is great. it never fails
im going to try to start them again shortly it my interface was just unlocked by support
sits quietly in the corner with no issues at all 👀
Lucky!! How’s that castle looking on lost island? I’ve been eyeballing it
ive not actually been over
its like 5am and i have to go work so dont have time to go check it out
Oh no!
but i think one of my players has already claimed it
It looks nice! With those natural barrier walls
aha stop, ill want to go check it out 🤣
this is an attack on a personal level
and i will not have it
what you going to do about it... hmmm
i will corrupt your save file 5 days in
im still waiting for ym sugar cube...
no
that was the deal... my error free server for 1 sugar cube 🤣
jokes on you i have 5 lost island servers now my counter offer 5 cubes and you take my cluster because im tired
aha im good, gotta leave for work soon
Well the server I had for Lost island is still updating
stil restart looping
Yea he said put a ticket in if it lasts more than 30 min, so try that. I did well see if they can fix all them in the morning when they get in.
If you submit a ticket they just tell you it’s a known issue and they are working to fix it
So a general patch will come out, but letting them know won’t hurt! 🙂
they should just say "guys, itll be ready tomorow, go to sleep"
That’s my plan lol
whos high rn
@plush kayak my lost island map is stuck in perpetual restart. Any ideas why this is happening
Is anyone else’s Gen2 server not showing up on the session list. My response for the ticket claims they are aware of the issue.
In our case in was Ext and it was missing the latest update
It says it was updated on the web interface, but that could be wrong.
It’s currently on ver 941.3
Thats the old one
Then there lies the issue
Mines stuck in restart
I've made a ticket
how does one find his player id in ark?
Hover over your implant
ah tyty
@plush kayak any update to the constant restarting
So here's a new update:
For the restart loop on ARK Xbox, we have now found another problem where we are now working on a fix for.
I will keep you updated!
@glacial pelican
Would reinstalling or anything like that fix it for now?
No needed
We tried that and it didn’t work
Ah ok
Any new update?
no, we still working
Once it gets fixed, will our servers go down and then come online by themselves? Or will we need to force a shutdown and start it ourselves?
so I finally got my servers situated and hope this helps someone else, I had to do a live chat on the Nitrado site and they reassigned me a new ip address, i had to wait 30min but then everything came back online. might be worth trying for some of you who are stuck with the constant restarting issue like i had. I hope it helps someone!
Where’s the live chat on website
Yeah I didn't see live chat
The Live Chat is currently unavailable due to increased ticket volume. Our colleagues are concentrating on your tickets so that you receive an answer as quickly as possible.
We ask for your understanding.
Damn Med you dont stop, did you even get any sleep 👀
yep 😄
Not on map drop days 😂
Hey Med, thanks for all y’all’s hard work and the open communication. I have a server in a restart loop and I’m wondering if it’s worth just buying a new one or will that get stuck as well do ya think?
Map drop AND event drop? Phew
I repurposed one map to lost island. It works fine. Bought a new one, in a restart loop. So it’s probably gonna happen with another new map my guess
soo anyway i have an unusual one. This morning my Rag and Val maps kept stopping. Looking into the crashstack its linking to the lost island file causing a memory leak. they seem to have stabilised now but not sure wether i should get the hardware switched just to be sure
From my experience I bought 5 servers yesterday (new and they won’t start there stuck in restart) I have 11 old ones that I bought a month ago and they work so it’s newer servers
Bingo
Its getting close to 24 hours now and still no fix, can one of the Nitrado team give us a real update on why its taking so long to fix ?
I called nitrado and there switching my servers to new IP address that will fix it the issues the guy on phone said it’s a 25 min wait
@chrome gyro
tickets are also not sending. or atleast mine isnt ive tried 5times not, and keep getting the same "your ticket could not be sent!" message
Wich browser do you use?
um google chrome. I'm clicking the link you posted to contact Support
Yeah I am repurposing a server to Lost island too. But it’s stuck on restart. My Gen 2 seems fine.
@plush kayak Still doesnt explain why there is no fix 22 hours after release, if Lost Island works on old servers but not new ones bought yesterday, just move them all automatically instead of waiting for a customer to phone and ask for it to be done
You can call support and ask them to move the server for you. Then it should work.
All others will be up and running shortly. The colleagues are currently working on it.
My question is why does a customer have to ask for it to be moved when Nitrado knows thats what is needed to fix them
Clearly the servers have IUS, irritable update syndrome. It’s common when trying new programming. Wild card must have used that Taco Bell coding and now the servers are busy pooping themselves 😂
Nitrado is doing their best to clean up the mess
Because we can't move all the customers.
So when will it be resolved it’s still not answered
Like I’m stuck in a restart loop
When it will be solved, I can't answer yet. I can't give an ETA yet. However, I am in a meeting with the colleagues who are actively working on solving the problem.
Its easy to see all servers that where purchased yesterday and today, just move them and stop taking new orders until its fixed, otherwise more and more customers are buying a server they cant use
I just called n was on hold for 5 mins, they said mine should be fixed in 20 mins.
Because whatever has happened has just mangled my server like no dino spawns and then a server restart loop
I can’t call them as I’m British
It only affects a small part of the servers.
And it’s an American number
Isn’t there a German number?
Yes, but currently close
Like I’ve had my server for a while, and it’s got 130 days left but like I can’t use it so I’m losing days now
And I run a Roleplay community and they are getting annoyed now
As frustrating as it is thank you for the hard work and keeping us updated
Ite effecting all new server purchased since yesterday, i bought 1 in New York and 1 in UK and both are stuck in reboot loop
And cant even get through to Nitrado using both the EU and US call
Didn’t know there was a uk number
i ment US sorry
Unfortunately, we currently only have the German and US number. We had Skype as an alternative for years. Since Skype stopped its service and the business version was already switched off, we are working on an alternative.
So will we be credited days back for the loss of days
The Support can do this for you. But please wait until the issue is fixed
Right now its no replies to tickets, cant get through via phone or skype and no eta can be given on a fix or a reason why its taking so long
I am having issues to but instead of still complaining about them maybe try reading the comments before and see the answer. i do not know MedPlex but I'm sure as soon as they have an answer or update they will say it. Continually complaining about the same problem does not fix it. MedPlex has stated multiple times they are working on it. Lets just thank them for working on it, not all problems can be fixed in a snap.
That means nothing to customers who are still able to buy a new server from Nitrado right now, only to find it cant be used to play Lost Island , and Nitrado know this
I can only recommend that you wait and see. I understand that you are not happy with the situation, which I can understand.
As soon as I have any information, I will let you know directly.
A support ticket will take longer than until the colleagues have solved the problem. Therefore, a ticket won't do you any good. The hotline can only be called via telephone in the US, as the German support colleagues are no longer available and the Skype hotline no longer exists.
Solution found, worked out and working. We are now rolling out the update to all host systems that are affected and then I will let you know as soon as the game servers are started.
Please be patient for a moment
i know you likely dont have much say in the matter but if you do have any whatsapp buisness they work great and calls are free(:
@plush kayak I know i have been a total pain but thank you for letting us know, i know its not your fault

unban me from bbx 
thats great news thnx for the update Medplex
Any new on the fix medplex
Anyone know the difficulty offset for new map?
@slow crag I noticed it has naturally low spawning levels like Island
Right
Host systems have just received the update. Updates will follow.
Check:
Problem found: 
Problem solved: 
Fix tested: 
Rolled out to all host systems: 
Final checks: 
Start of all game servers:
Do we just reset server medplex
@chrome gyro the Dino spawns are messed up dunno whether it’s nitrado or ark
Check:
Problem found: 
Problem solved: 
Fix tested: 
Rolled out to all host systems: 
Final checks: 
Start of all game servers: 
This now takes time
Awesome
So the problem is with nitrado?
Yeah
We cannot say directly
Rough time on the fix
@rotund dirge Its not Nitrado , Lost Ark was made using the basic physics of Island, so it has low level dino spawns
before next monday
@chrome gyro I legit have no dinos on my map I tried everything to get them to populate
@rotund dirge Wild dino wipe ? You dont have bad custom spawners right ?
There is a nodinos setting, make sure you have that disabled
I have no dinos disabled, I have also tried wild dino wipe
I have some coding to remove griffins, Pteras, argents and quetz
I’ve replace one of them with velos
Remove all custom dino code , do a wild dino wipe and see if they come back then
you could add dinocountmultiplier=1 to gameusersettings ini
I’ve done that aswell
Even in a solo game dinos are rare only found them in caves and a desert
For Lost that is
With this setting most of my dinos coming between lvl 5-15
I am having issues with my server popping up as well
Swap it around @slow crag
Sorry if I am out of the loop, but any updates with Xbox unofficial problems?
ARK Xbox ℹ️
The problem that ARK Xbox servers would not start no longer exists.
All affected Xbox servers have just been started and are already back online.
^that a separate issue or the restart loop issue
My server is started, but not showing up in the session list because it is still on version 941.3
wdym
me too
lets test
Mine still keeps restarting
Mine is still restarting
Wait a bit
K
currently every stopped ark server is now starting
so not fixed?
? 😄
it is fixed ^^
ARK Xbox ℹ️
The problem that ARK Xbox servers would not start no longer exists.
All affected Xbox servers have just been started and are already back online.
still looping...
ily
mines not looping but its not showing up
What version?>
btw i love the new main menu music o.o ❤️
The holiday music?
Newest server version is 942.16
yes
I heard it so much waiting last night, that I hate Christmas now 😂😂
My server is still 941.3
Yea I'm just vibin to it right now lol
I see them too, but the number of these servers is going down.
Finally working for me
Mines not, I don't think
Yay
Where do you even see the version
It was up but now I'm reinstalling
my server name change
Mine doesn't show, it should be on dashboard
lol

Mines working
Oop it started, I hope it works, wish me luck 😄
When the server is started and accessible, the web interface shows you that
😅 ah well, it was worth a try
me too
i need to change name, idk why but my server change hes name to Ark#XXXXX
My server just stopped againn
wait my friend o.o
I didnt touch anything
is the default name
Ok, tysm maximilian, you have been so active and very helpfull.
Mines still looping
F
your welcome
My UK server is now working but the one based in New York is still looping
okay it finally works but…. gcm is a default turned on. how do i fix so it’s not possible to turn it on?
can only be turned on in admin mode
weird. unless it’s because i uploaded my char on single player with gcm mode on. ill turn it off and see if it comes back on
yea sometimes that happens....quiting game and reentering removes it or going into CM and then removing it then exit works too
Still restart looping on 2 servers, and one is running but not showing anything. Not even version number 🙃
Same
nothing is happening to mine...its not looping but its not showing any data?
yh uk server fixed new york still broke
So do we know when all the servers will be fixed? Mines still installing going on 12 hours now.
If your server still has issues, please get in touch with our Support Team

