shrewd sirenBOT
- Role applications, like Artist or Buyer roles, or staff positions,
- Questions related to server systems and procedures,
- [Reports](#📬・contact-staff message) against users, rule-violating posts or global scam methods,
- Appeal a ban or a warning,
- Suggest an idea for the server,
- Inquiry about a server partnership,
- To receive an event prize,
- Request a review & feedback for a promotion post, ToS information and the overall portfolio/specific artwork
Note! Please read through staff introductions beforehand:
- Meet the Higher-ups
- Meet the Moderators
- Meet the Ticket Support
We highly advise against that simply because you may not receive an answer right away or you will just be redirected to use @spark shale instead. Our team gets a lot of questions on daily basis, so, to organise all inquiries and ensure a better quality response, we utilise a unified system instead.
Usually it can take up to 24-48 hours (1-2 days) for a staff member to get back to you. You are always welcome to bump/remind about your tickets after these time-frames have passed. However, in extreme cases of backlog or staff unavailability, could take more than 72 hours (3 days), in which case, @spark shale will be put on a temporary quarantine for a clean up. A proper announcement will be made prior to that.
1) When to report to @spark shale?
Commission related issues
- Buyer has not responded for at least 7 days after art has been delivered without payment;
- Artist has not responded for at least 7 days after a payment has been made
- Communication between two parties involved in a transaction is breaking down, and help is needed to mediate the conversation;
- Scams of any sort;
- Problematic behaviour from either the artist or buyer.
User related issues
- Harassment or malicious intent towards the reporting person or other server members;
- Otherwise concerning behaviour;
- Rule breaking behaviour in public chats - see #📜・rules.
2) When to report to #⚔️・report-issues-here?
This channel is generally used for quicker-to-solve issues. To send in a notice, simply link the post/message together with a reason for reporting.
- Commission posts in #🛒・paid-offers or other promotion channel violate server or channel rules.
- User is advertising in #🎨・art-gallery, #🗨️・chat or other general channels.
All reports, regardless of whether they are scam or user reports, are only read and handled by our Higher-ups and Moderators but you can also request to have user reports handled by Admins-only.
If multiple users want to report someone, please come forward separately to avoid miscommunication, or have your user IDs included in the report so we can contact you.
We will always ask for your consent first before sharing your report contents, such as screenshots, with other staff.
For Commission-related reports
- Moderators will contact the reported user and take further action based on the evidence provided.
- Report users if they haven’t responded within at least 7 days after sending payment information, or if they have blocked you, which cuts off any avenues of communication.
- Note! Refrain from reporting an artist/buyer when they stop responding for a couple hours. This may be due to time zone differences, and they have simply logged off for the night.
For other types of reports
- User reports are handled with the safety of the reporting person in mind.
- Every user report is handled on the base of anonymity. Your safety comes first, and the reported person will not be told who reported them.
- Note! Commission-related reports are exempt from this rule, as we must contact the reported person to properly investigate the situation.
Staff is not immune to server rules. If you see someone breaching the guidelines, immediately report to Admins by directly messaging evidence.
There is no concrete procedure for these cases, so each case will be treated differently, based on severity and reported staff member's position.
When contacting ModMail, please fill out the format attached below.
Your report must include:
- Clear identification of the user; writtenusername and user ID
- Screenshot evidence, like full DM/chat history from the beginning of the reported event.
- Note! Please utilize platforms, like Imgur or Google Docs/Drive and upload all relevant files over there instead of sending individual attachments to @spark shale.
Please make sure to remove any ``` formatting type from your message, when contacting ModMail.
Appeal server: https://discord.gg/g3Qe4yJJac
1) When can staff actions be appealed?
Ban appeals
Ban reasons can only be appealed in very specific cases after 6 months since the action was issued.
- Only if ban reason included a link to the Appeal Server. The list is confidential and is not published on the server.
Warning appeals
Warning appeals are rarely appealed, as we already offer an acknowledgement system in warning channel.- Warning was issued by the mistake (staff/bot issue)
1) What kind of issues can staff help with?
Note! Majority of following topics are only available through @spark shale. Before opening a Question ticket, please read through #1251944270764572815
- Server-related questions, like help with navigating through channels,
- Explain #💛・get-roles requirements in broader details,
- Review and provide feedback to your portfolio, [ToS Information](#📬・contact-staff message) or price sheets,
When contacting @spark shale, please fill out the format attached below.
Your question must include:
- Straight to the point explanation of an issue or concern; we do not accept just "Hello" or even small talks.
- If necessary, please provide all useful visual guides (screenshots, videos, links, etc.)
- Note! Please utilise platforms, like Imgur or Google Docs/Drive and upload all relevant files over there instead of sending individual attachments to @spark shale.
Please make sure to remove any ``` formatting type from your message, when contacting ModMail.