#Metro Awakening Support

396 messages · Page 1 of 1 (latest)

woeful oak
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Hi Everyone, we are super excited for you to start playing Metro Awakening

If you come across any issues or bugs please report them here: https://to.plaion.com/MetroAwakeningSupport

it is important that we get tickets this way so we can properly prioritize issues and fixes, there is also some helpful FAQs and tips there to help you out too!

Enjoy the tunnels, survivors.

Using Quest and Steam - read this!! https://playersupport.plaion.com/hc/en-us/articles/20095672377117-Optimal-Settings-for-Metro-Awakening-with-Meta-Quest

How to get pre-order Bonuses Guide: https://playersupport.plaion.com/hc/en-us/articles/22813547682973-Metro-Awakening-Edition-Guide

Guide for solving other memory issues that may cause a crash: https://playersupport.plaion.com/hc/en-us/articles/22840324450333-Crashes-or-Low-Performances-with-Metro-Awakening-on-Steam-VR

Quest users: If you have the latest firmware installed, go to your Experimental settings and turn on "Content Adaptive Brightness Control", this greatly improves image quality for dark games like Metro Awakening.

brittle snow
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The game appears really wobbly, seems to be a latency issue as framerate is smooth. When I move my head the image follows around with some delay making it impossible to play

My Specs
Ryzen 9 5900X
Nvidia 3080
64GB Ram
Windows 11 2024H2
Latest NVIDIA Drivers.

I tried running game with:
Virtual Desktop via WIFI 6 5ghz
Quest AirLink (results are even worse here)

My play area is 1.5m away from router and PC is connected via Ethernet.

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Virtual Desktop overlay stats.

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I am not able to test stats in game as it crashes back to steam VR when I click start game. Sometimes it reboots PC

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Was already discussing in general chat about this and suggestions didn't work 😦

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crap sorry I realised you posted a link for support issues

dark tundra
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This fixed that issue for me, super blurry/stuttery.

forest thicket
granite sundial
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It won't let me download on quest, yes I've had the deluxe edition pre ordered and yes I've already restarted the headset multiple times

dark tundra
grim parrot
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I wish there was proper lefty support with movement.

runic gazelle
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My drops to 1 or 2 frames per second everytime I get to the main menu, then SteamVR errors out with error 451.

Meta Quest 3 via Steam Link.

woeful oak
sinful pebble
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I'm getting no haptics on my controllers. Using a Rift S. It works when I switch my openxr runtime from Oculus to SteamVR, but then theres a bit of a performance hit for me. Still enjoying the game though, I'm at the start of chapter 5 and it's incredible so far.

woeful oak
civic moat
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I need help I pre ordered metro awakening in this happen

IMG_0871.png IMG_0906.png IMG_0908.png
woeful oak
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which platform is this on? can you check your library? You will likely need to go to the platform support if it involves anything to do with a purchase though we can't be involved in that stuff

lament vine
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I seem to have an issue with what I think is the main menu

466141629_8548864225189226_6755527685307472045_n.jpg
woeful oak
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platform?

lament vine
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Meta Quest 3S

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on the meta quest store

woeful oak
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weird how long has it been happening? where are you in the game? I may have to direct you to support (the link in the main post) to report this one

lament vine
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I just booted it up for the first time after downloading and I think this is supposed to be the main menu, i restarted to see if that would fix something but no change

woeful oak
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wtf man ha thats so weird - flagged it with the devs but would super appreciate it if you could get all of this into a ticket so we can track it and try to fix it

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Devs say try a full reinstall

lament vine
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will try that

woeful oak
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might just be some weird haunted BS

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very appropriate for this game to be haunted

lament vine
woeful oak
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got all my fingers crossed the reinstall works - on the edge of my seat

white quiver
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I'm really frustrated, I bought the pre-ordered more expensive version and immediately started the download at 9pst BUT it doesn't work ! I've never had such a slow download before. I've already restarted 2 times but it's still at this snail's pace! At least the pre-orderers should be favored and it should be ensured that the first RUN runs smoothly. Only get up to about 100MB after 1 hour !!! I am in Germany

brittle snow
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might we get official confirmation from support on this: Changing Render Resolution in either steam or Virtual Desktop seems to make no difference to the render resolution. It seems to be only possible to control it from the in game setting. Is this correct?

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would like to save myself some time experimenting, as for now it seems only in game render resolution makes a difference.

lament vine
woeful oak
# lament vine no change ;-;

devs are on it - hold the line for me and I will be back (it seems to be a meta API thing but they have a theory)

woeful oak
lament vine
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(shoulda started with that huh)

woeful oak
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amazing I have let the guys know thank you so much!

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ENJOY - I am so excited for you to have a menu

lament vine
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It is definitely the most excited I have been to see a menu

white quiver
lament vine
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sounds like an AP to Headset bottleneck

woeful oak
vale summit
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Have played 7 hours so far on SteamVR with my Pimax Crystal, Index controllers and 4090/7950X build. One of my favorite games of the year thus far but I have had a few repeat issues:

  1. When grabbing and holding trigger, pulling my Index controller away from my character causes the game to stutter / lag for a moment. It’s very jarring and happens nearly every time.

  2. I have had the game completely freeze within my headset after firing the AK47 styled gun for a few seconds but the game actually still continues, as I can hear the enemies responding and moving my joystick results in my player being moved once the game becomes unfrozen.

3 ) I have had moments where the image inside the headset is trailing. Similar to when you have the bitrate set too high on a Quest HMD and you get that laggy, visual trails. But it has only happened twice and it didn’t last but for a minute or so.

4 ) Max was invisible at the part near the start of ||Chapter 3 before we started going to look for Yana||

If this is not the place to share this, I apologize. I live streamed all 7 hours so if you all need to look at anything, I’d be happy to share. Also, by friend who uses the Bigscreen Beyond also had the same controller issue with his causing a stutter or lag.

woeful oak
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thanks for your feedback

white quiver
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Before buying the pre-order I had not found any real information about the “Deluxe Edition” on the Meta Quest Game Site. What is the difference between the 10€ more expensive “Deluxe Edition” and the simpler and much cheaper version that is now available ❓

woeful oak
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Deluxe Edition had a 10% pre-order discount, the in-game concept art Gallery and the Memories of Polyanka Pack

brittle snow
white quiver
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What is this "Memories of Polyanka Pack" ? Some designed extra items and outfit ?

brittle snow
fervent hornet
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hey i got quiet the issue here, my game wont start in vr at all

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it launches into some kind of flatscreen version

woeful oak
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which platform? and do you have images?

fervent hornet
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i play on steamvr, and yes I can take a screenshot

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give me a moment

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it only goes up to this screen, it does have a crosshair in the middle too but moving my mouse does not do anything

image.png
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it also takes quiet a while to even get to that screen, its just blackscreen for about 2 minutes

woeful oak
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might be steam VR not recognizing the headset so thats the first port of call

fervent hornet
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weird since it launched in vr before but crashed when getting to the main menu

woeful oak
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there are some guides in the original post that might help with crashing - some API overlaps can cause this

fervent hornet
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yeah but the issue isnt crashing anymore, its just that it doesnt put me into vr at all now

woeful oak
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yeah so step 1, make it recognoze the heaset that is what the devs are saying this is, then step 2 solve the crashing when you got it

fervent hornet
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sorry but how am I supposed to make the game recognize my headset?

woeful oak
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depends on your headset and set up - turning it all off and on again is usually my first call

fervent hornet
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its an Index so i just restarted steam vr a couple times

woeful oak
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its the PC that needs to recognize it - steam VR is not recognizing the headset, not the game

fervent hornet
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no steam vr IS recognizing the headset

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it shows up in the steam vr window as connected and everything works fine inside the headset

woeful oak
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try rebooting the pc

fervent hornet
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okay ill try that, ill report back once i tested launching the game afterwards

vale summit
woeful oak
woeful oak
vale summit
vale summit
fervent hornet
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also restarting did not fix the issue

fervent hornet
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I am attempting to reinstall the game to see if this might fix the issue

woeful oak
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okay if that doesn't work I will need you t head to the support page so we can log it and look into it properly cos its a mystery to me right now

white quiver
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⚠️ Can you please tell Meta that they can provide a working donload ! I have now after 1 hour just 38MB loaded ! This is not normal anymore. It just doesn't get any better. This is now my fourth attempt ⚠️

blazing jay
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Game is shuttering on quest 3 frame rate drops to where you can hardly move, never mind trying to shoot or out

iron fjord
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What is going on, download fine 19gig on quest 3, gets to the part of the loading where it says in collaboration with, then that vanishes and all I have is a black screen with eerie sound

On now after a few headset restarts

unique escarp
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Meta refused to solve the issue where my preorder was cancelled the day-of release, although i have proof of preordering as of november first.
If theres some kind of solution so that i may get the medical preorder exclusives, it would be appreciated.
Only issue so far, aside from the awkward gun handling; thank you for reading.

white quiver
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What is this => " Memories of Polyanka Pack" in the Deluxe Edition ❓

white quiver
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When I read that, I felt really cheated and pissed off as some people get it for free

balmy sundial
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I cannot use my right hand to shoot

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And i dont think i got all of the pre order bundle

fervent hornet
# lament vine

@woeful oak I was able to fix the flatscreen launch issue from yesterday! It was indeed just a API Layer which I had no idea was still active inside SteamVR. Really enjoying the game so far!

woeful oak
white quiver
white quiver
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Can someone explain to me how I can play the game on Steam ? I bought it at Meta/Horizon for the Quest 3 and have no idea how the game should be available on Steam ? I would also prefer to play it there with the Pico 4 Ultra or preferably with the Pico Neo 3 Link. That should also be possible and not just with the Quest 3 or am I wrong ? As i have understand it: if someone buy the game on Steam or Meta store it make no difference, in any case it can be played also on the other unit > Steam & Quest.

dark tundra
dark tundra
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It launches SteamVR, then you can launch Awakening from there.

oak glacier
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Question for the devs: there seems to be a lot of foveated rendering on Quest (very pixelated when looking down especially). Will it be possible to reduce this? - the great thing about Quests sharp lenses is when you look around everything should be sharp. Would be a shame if this can't be improved.

Also, it would be great to have more gore when you kill the mutants (something I loved in AS Remake). It would add even more realism / immersion. Possible to up the gore level and maybe include it as an option (a button in the graphics setting for gore?)

void granite
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Game gets stuck at ‘shoot 5 bottles’ part?

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I shot all the bottles and I’m just stuck there for some reason

woeful oak
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its new to me so no fixes in my memory brain

balmy sundial
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I think its my whole trigger button, it does not work while handling a med-gun or a normal gun

white quiver
balmy sundial
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yes sir

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it does work in the game but not when am holding a pistol/med gun

white quiver
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Have you try to change in settings right/left hand back and forth

balmy sundial
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i tried :(

white quiver
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Seems to be a bug, sent a ticket, sad, better play standalone Q3

balmy sundial
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ticket?

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wat dat

balmy sundial
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and still i think id rather have my quest 2

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wat do i do

white quiver
balmy sundial
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''report bug''?

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i am too dum to do it

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ill just wait for a game fix

white quiver
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Technical questions are answered here:

balmy sundial
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yea i tried most of the things that i could

woeful oak
# balmy sundial

this ne you dont have any medicine in your vial so that might be it here but...

woeful oak
# balmy sundial

this one no idea - is your dominant hand set to left? (some issues with that, you should be able to switch freely to be clear!) have you tried quitting the game and reloading it? sometimes helps. maybe a fresh reinstall (youll be surpsrised how many thing that fixes across all games honestly lol) but would love to have these videos in a ticket if you can!

balmy sundial
woeful oak
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yeah its definitely a weird one and really needs to go to support ASAP so we can capture it for the next patch

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🥺

balmy sundial
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Sir i have not check if its still in the patch that came out yestarday

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ill check if its still there when am home

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and do i need to add my email for the ticket?

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i am really

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bad at that kind of stuff

woeful oak
balmy sundial
woeful oak
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patch notes can be found in #game-updates-and-patches - but check now the update is there if this is still happening - you may not have to raise a ticket!

balmy sundial
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thank you :D

balmy sundial
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yes so

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the bug is still in the game

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and i found another one that prevents me from going further in the campain on chapter 2

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where the cables that u charge the viecle in ur charger just dissapear when u pick the charger up

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ill send a vid proof of it here when the vr sync with my meta app

oak glacier
void granite
woeful oak
balmy sundial
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Wtf even is a ticket 😭

white quiver
white quiver
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If you do it not we can not help you here further => send it. is easy

crimson mural
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Sadly I’ve just suffered my first checkpoint death issue, for the last two days everything has been working ok when I died, just now I died and when I restarted I was back too my checkpoints! I must of lost more than an hour of game play! (Exactly the same issue with Arizona Sunshine)

balmy sundial
vale summit
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I’m still having the problem where the game freezes/lags for a couple seconds visually after firing any gun at an enemy. The game is still continuing though, as the enemies still shoot and I’m able to move my character within game. It makes for terrible fire fights.

I’m plying through SteamVR with the Pimax Crystal, and SteamVR as the runtime, using a 4090/7950X/64GB DDR5 with fresh drivers.

I have my HMD resolution turned to 75% (which is 3825x3,234 per eye) and the in game graphic settings on high and AA off. fpsVR doesn’t show any issues with my hardware when the freeze/lag occurs but I’m at a loss.

I thought it may only be within my headset but when streaming, my viewers are able to see it happen as well. Any help would be greatly appreciated!

gaunt shadow
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With pimax crystal when I play the game the game menu pops up and I can't remove it anymore help I'm using steam version

woeful oak
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for both of you @gaunt shadow @vale summit read the guides here its either VRToolkit or overlapping APIs https://steamcommunity.com/app/2669410/discussions/0/4631482917606954003/

Metro Awakening - Support PLEASE READ *FIXES* :: Metro Awakening Ge...

Hi Everyone, we are super excited for you to start playing Metro Awakening If you come across any issues or bugs please report them here: https://to.plaion.com/MetroAwakeningSupport it is important that we get tickets this way so we can properly prioritize issues and fixes, there is also some helpful FAQs and tips there to help you out too! Enjo...

balmy sundial
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@woeful oak i sent the ticket 😁

past forge
balmy sundial
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is that an enemy?

past forge
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No. That just a NPC in game

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About all of the NPC have this problem

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And there was so much problem that I want to feedback but Im not very good at English

past forge
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As a person who is only 1.7 meters tall, it is really difficult for me to use that machine gun
Almost all NPCs will flash white in the dark metro
After that "10 years ago" If I crouch down to avoid the black waves, I'll be very, very tall when I wake up
When I got a pistol, the muzzle always be very high and hard to aim.

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platform: PCVR rift store(VD/oculus link all tried)
VR device: oculus quest 1

balmy sundial
balmy sundial
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Man at least you can shoot with your right hand

vale summit
# woeful oak for both of you <@747509028061708338> <@923961800070938626> read the guides here...

Thank you. I've read that before I reached out here. I've turned off the API's like Oculus and Quad Views before even playing the game.

I do however have OVR Toolkit, which I assume is what you all are saying is VRToolkit. Or is that something different? I use OVR Toolkit for all my VR games (over 200) and none of them have had this issue. Many of which are Unreal Engine titles.

I'll try it turned off to see if that works but I use OVR Toolkit for live streaming purposes, and if I can't use OVR Toolkit with Metro Awakening, then that's a huge downside as OVR Toolkit is used by a good portion of the PCVR community. Thanks again for the suggestion

past forge
balmy sundial
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So evry enemy or npc shines light?

vale summit
woeful oak
balmy sundial
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I have a question?

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how does the ticket system tell wich problem to solve first?

dusty remnant
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has anyone been able to get WMR controls working? I managed to rebind almost everything except for the joysticks

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is there a solution for that?

balmy sundial
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When a new hotfix 😭

oak glacier
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CAN THE UPDATE PROCESS PLEASE BE LOOKED AT!!!!! I have brought this up before but something is not right! I have now once again had to free up 23GB of space on Quest 3 for a 64MB yes 64MB hot fix update. The update wouldn't run at all, untill I did this. I watched the update download and yes it was only 64MB, nothing more. The full game is about 23GB so it looks like something in the update process thinks any update (even this tiny 64GB hot fix) is going to be the size of the full game and won't proceed if that required empty space isn't there. That's almost a third of the space a 128GB Q3 has, needs to be made empty. @woeful oak can this please be looked at or reported back to the devs, as something is not right with the way updates are being rolled out.

next mango
next mango
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I don't know if this bug should be fixed but I still have issues with shadows when they're set to high. I'm playing on the Rift version 890344. Seems like some shadows are only rendered in the left eye. You can see this at the body of this enemy in the screenshot.

metro_awakening_890344_shadow_bug_1.png
tall hinge
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Currently, the subtitle positioning system is not working properly. Many times they are lost of sight and you have to make forced movements with your head to position them correctly. This causes a lot of loss of immersion.
Since this dynamic positioning does not work well, would it be possible to introduce a subtitle mode with fixed positioning?
In the current state they are very difficult to follow and details of the story are lost, which is not desirable.

woeful oak
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we are looking at this issue

dark tundra
supple wadi
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Hey there. After update the game on my quest3 the rifle handling is totally unuseable. Before the Update there was no issue. But now when i put my left Hand to the rifle it stutters extremly while walking. I reinstalled the game, but it's still worse. Like this, the game is no playable any more. Does anyone get the same Problem?

balmy sundial
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can you shoot with your right hand?

balmy sundial
supple wadi
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Yes Shooting is no Problem. But the front of the rifle is stutters extremly. Before the update, there was no Problem

balmy sundial
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and i cant shoot with my right hand for some reason

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i cant use meds and any gun

supple wadi
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I think this update was not the best. Hope they will fix it soo. Cause with that issue i can't play the game no longer. And it was so dam great before. Thats so saf

dark tundra
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Have you tried messing with the scale resolution or other graphics settings?

supple wadi
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On the quest 3 there are no options for this. Only seated and standing. Its all after the update vor the update for the gun angle. Very annoying

balmy sundial
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i cant heal myself

white quiver
supple wadi
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Also tried it with quest games optimizer on 100hz. Still the same.
I'll start a new game now. Maybe the savegame is corrupted...

forest geyser
balmy sundial
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Guys yall should add mobile ahh ads to the game plz

woeful oak
white quiver
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I never have used 2 hands = no problem

forest geyser
supple wadi
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I also send them the Video. Hope they will fix that soon. Cause it's so dam annoying playing with this issue.

balmy sundial
merry nova
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whats with the locomotive settings not being available? is there a way to fix this? i personally don’t like snap turning.

balmy sundial
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Then turn in real life....

woeful oak
oak glacier
woeful oak
merry nova
woeful oak
balmy sundial
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update still dont fix the thingy 😞

balmy sundial
silk path
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@woeful oak When I reached chapter 8 the scene where you follow the boy across the platforms it was nearly unpplayable, it had invicible object blocking my path, I could look straight through, objects, through the ground which was mostly invicible

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I forced my way through it but even that was pure based on luck, restarted chapter and game without success, Quest 3 using PCVR on RTX 3070 with wirelesslink through PrismXR puppis1

hallow sable
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Hello! I just wanted to ask if anyone is having any weird issues with the ||2 handed weapon you get in chapter 2? It keeps twitching, even after the latest patch. I'm on Quest 3 if that matters at all?||

white quiver
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Do you have in the start settings the anti spider option ?

hallow sable
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I'm still having this issue, wondering if you've found a solution?

white quiver
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The new menu (screenshot in german) should look like this after the last update

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Holding the gun with two hands works for me now without any wobbling

supple wadi
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Yeah, after the update everything is fine now. Now i can play it to the end😉

plush obsidian
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Anyone still having issues with medgun? mine is gone!

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fully gone

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I cant collect the vials either. They wont enter my inventory but the medgun is gone

hallow sable
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Huh... I'll try the game out again and see....

hallow sable
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You can kind of see the twitching

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I have no idea why it's doing that

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And my Quest controllers are completely fine btw

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I went in Into The Radius and there wasn't any strange twitching

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The pistol also feels completely fine even two handed in Metro, so I have no idea why there's twitching with this weapon, but it's driving me mad QwQ

hallow sable
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The gun moving randomly is also not me at ALL

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I'm ONLY swaying from side to side

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I have the arachnophobia option, so I believe I'm on the latest patch

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I might completely delete the game and the saves just to see if it works tomorrow!

tawny python
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the game has this weird stutter/lag that I can only see on the headset when I look at my monitor the game is running smooth as butter. Is there a fix for this or am I unfortunately refunding this?

My specs:

Arc 770 16GB

i7-12700k

64GB ram

HP Reverb G2 VR headset

white quiver
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This will lead to such an effect, gun go not through matter ...

hallow sable
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It didn't actually touch the wall, I made sure! This is an edited clip, but in the full one I looked to see the distance between the wall and I and there was definitely some distance.

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It also happened in hallways and such, I'll be sure to record some evidence for that!

rigid kite
plush obsidian
hallow sable
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Two handed weapons are working fine with every other game

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This time I also made sure to leave space in front of me to avoid the argument I'm bumping my weapon into things

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I've also completely deleted my save, removed all my saves to hope this issue is removed

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You can see that it's suuuuper stuttery for some reason on Metro and suuuuper smooth in The Light Brigade

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I also tested this in Into the Radius and it's also fine there

white quiver
# hallow sable

I agree it looks not perect stable but is also not that much

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Send this video to support team that they can check it

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Send all your hardware and setting infos also ...

hallow sable
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Mhm, sent them all the info today!

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It's really frustrating, but it's okay! I'll get over it, hehe...

white quiver
indigo ginkgo
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On quest I don't see my weapons in the backpack. How do I switch between the primary weapons (other than sidearm)?

woeful oak
pine sail
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I bought this a few days ago for the Quest 3. I’m really enjoying it but I did find some glitches. I’m running it on OS v71.

(I tried to use the bug report system linked at the top of this thread but I didn’t see any way to submit a ticket.)

  1. The character voice volume level seems backwards. Characters far away are louder than characters standing right in front of you. It makes conversations a little tough to follow unless I crank the volume all the way up.

  2. The auto jump triggers for no apparent reason when you’re on flat ground. Luckily this happens rarely and so far only while strafing, but it’s disconcerting and immersion breaking when you suddenly leap to one side.

  3. And once I went down a ladder and was unable to climb back up. The only way out of the area was back up the ladder, but since the ladder glitched and couldn’t be grabbed I had to go back to the last checkpoint save.

white quiver
ancient sequoia
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Hi, I have an issue where the med injector despawned after the trolley crash caused by the nosalis

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I was low on health and flashing red, so I went to use the med injector, but as soon as I used the injector, the nosalis jumped on the trolley and caused it to crash

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When I awoke, my left hand was missing, and I couldn’t get it to come back

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Loading back into the game from the main menu caused the left hand to return, however, the med injector that was in that left hand never returned

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So, I’ve played quite a bit of the game without the med injector

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I was hoping that it might respawn after the ”stare into the flame and step into the void” dream sequence

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But it never did

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So I have no med injector

ancient sequoia
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Okay, it took quite a while, but finally found some extra med injectors laying around

white quiver
supple karma
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Hey there. Hope you're browsing this channel too for bug reports! In the latest patch 0.3, in the PCVR version at least, I'm experiencing issues with some dynamic shadows where some only render in one eye (in mono). This can be easily reproduced by starting a new game and observing the guy standing next to a fire barrel. Curiously it only affects some dynamic shadows, and very likely the new ones introduced in that patch.

This was observed at max settings.
This persists across all AA/image reconstruction techniques.

Technical information:
GPU: AMD Radeon RX 6900 XT
OS: Windows 11
Streaming via Virtual Desktop using the VDXR runtime and the HEVC 10-bit codec.

woeful oak
supple karma
woeful oak
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awesome work!

supple karma
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@woeful oak Just wanted to say that enabling Virtual Shadow Maps (for example by setting r.Shadow.Virtual.Enable 1 via the console) resolves the issues with shadows only rendering in one eye. It does seem to introduce other problems of its own, but at least it fixes that. From what I can see from the Unreal Engine forums, the problem might be related to stationary lights with a shadow distance less than 1. Passing this forward to the team in a new ticket

sand stag
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On PC, is the texture quality setting working? It don't seem to make any difference from low to very high.

empty gyro
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Hello Metro Awakening VR Developers team,

I would like to get a refund for the game "Metro awakening" from my steam account "https://steamcommunity.com/id/XolixGamer/" since the game does not work on my VR device or on my PC, the problem is that after launching, the game window opened on the computer, but I could not do anything since the game was not displayed in the headset, I had already updated the drivers (NVIDIA RTX 3060 Ti and Intel Core i5 10400F), then I tried to wait (waited half an hour, the loading did not stop), reloaded the game, but all to no avail, I have all your "metro" games, but this one I would like to refund until the time when I update, before I accumulated the Valve Index.

Thank you for earlier.

Steam Community :: ˣᵒˡ1ˣ

I love cocosːsteammockingː

balmy sundial
hearty rover
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Exodus doesn't register mouse scroll

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Anyone knows how to fix?

remote oyster
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ive got metro awakeing yesterday and was very excited to play it, so far its an amazing game and i love it, except theres is one MASSIVE bug

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over 90% of the time my guns dont shoot

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im on quest 2 btw

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ive seen some reviews also saying this and reddit posts older than a month

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anyone know how to fix this or if the devs have any intent of fixing it?

remote oyster
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Doesn't look like the update did anything 😔

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Cmon devs

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I know you can't be this shit

limber olive
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did you try....

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reloading the gun??

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racking the bolt??

remote oyster
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Yes

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It's not to do with me

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I'm 10000% certain it's a bug

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I pulled the slide multiple times

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I see the trigger get clicked in game

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I've seen reviews and reddit posts dating back over a month on this bug too

low patrol
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so in the patch notes for one of the last patches, it said that finger tracking for index is now implemented. but my index controllers still have me closing my hand in mitten mode like every other controller. am i missing something?

nevermind. i dont know why it wasnt working but it sure is now.

remote oyster
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ive dont some experimenting with the bug, most of the time if i click in the trigger hard and fast it will shoot (still not 100% tho), the first couple shots after a reload always shoot, and it always shoots with my left hand pulling the trigger

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it might be a bug with dominant hand or something

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i didnt test changing it tho

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i will later

indigo ginkgo
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@remote oyster the gun won't fire if it's being obstructed by an object. Could that be the cause of your issue?

remote oyster
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no

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im 100% certain its a bug

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nothing im doing is wrong

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and thats a fact

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ive told support about it, once i get them a video hopefully theyll get to fixing it soon

indigo ginkgo
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I've beat the game 3 times and I didn't encounter that bug yet. Guess you got unlucky.

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Is it a pistol, rifle, both?

remote oyster
remote oyster
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ive found ways around it tho

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still occasionally gets in the way

indigo ginkgo
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Quest 2

remote oyster
indigo ginkgo
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I do speedruns so I encounter lots of bugs including soft locks and crashes but I never experienced that one. Hope you find a solution.

remote oyster
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atm my solution is just click the trigger hard and pray it shoots

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ive got it to work about 80% of the time now

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ill probably by a quest 3 with some of the money i get on christmas

verbal gulch
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Pc Version.
About 90% of my runs, I cant pull out ammo or a weapon. I see my hands but nothing comes from my chest

remote oyster
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You would need to hold the weapon to pull out ammo for it

verbal gulch
remote oyster
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Hmm

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Try uninstall and reinstall

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Try reaching your left hand over your right shoulder

zealous crag
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Hi, I play Metro with Steam Link, and I changed the game resolution to max but now the game crashes every time. Do you know how to change the settings without launching the game?

remote oyster
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Otherwise reset game data

zealous crag
remote oyster
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But if you want to play the game it might be your only option

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Does someone else in your house have a better pc than you?

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Borrow their gpu and scale it back down

zealous crag
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nobody have a most good pc

zealous crag
remote oyster
zealous crag
remote oyster
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I play on standalone quest 2

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I'm just taking some guesses

pulsar pilot
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Hello.
I am playing Metro Awakening on the ps5 and psvr2. I am stuck at the beginning of chapter 3. I am supposed to go to Maks, but he and his companion are stuck in a T-Pose. Restarting the Chapter doesnt yield any results.

(If that changes something, I died in the cart at the end of chapter 2 and it restarted the chapter. But I can start chapter 3 from the menu as the game also seems to think I finished it)

woeful oak
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maybe you need to do chapter 2 again? it might have a bug with starting the chapter without finishing - please aslo try reinstalling the game

pulsar pilot
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Yeah I´ll try.
Is it normal that the chapter restarts as a whole once the player dies, or are there checkpoints?

I havent played chapter 2 again tbh because I was so frustrated.
Will also try to reinstall.

woeful oak
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the chapters aren't that long so hopefully it wont be too much of an inconvenience

pulsar pilot
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If you rush them I guess, but the atmosphere was working really well so I was going slow, weapon drawn haha 😄

woeful oak
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fair! Maybe I just played them too many times and I got quick lol

pulsar pilot
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Reinstalled the game and replayed Chapter 2 without dying. It solved the problem.
It seems that dying at the end of Chapter 2 on the railcart while "driving" into the finish line could have potentially been the trigger for it. I have seen at least one reddit post describing the same problem.

woeful oak
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glad it worked for you!

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@woeful oak do you have any official confirmations you can share as to whether or not additional patches will land for the game? I did raise a ticket with the development team about a rendering issue and shared a repro video, they added it to their internal issue tracker and closed my ticket, noting that it didn't mean it had been addressed nor resolved, but simply that it is being tracked internally now. I'm still holding off on continuing my playthrough until it's either resolved, or that I know it won't ever be so I can just hack my way around it instead with console variables.

woeful oak
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The team said if something was urgent/widespread they would look at it but there are no more planned patches

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# woeful oak The team said if something was urgent/widespread they would look at it but there...

Thanks for being blunt and honest with me. That's so refreshing! It's kind of surprising if the team don't consider it neither urgent nor widespread, considering I believe it affects every player running the PC version with the 'Shadows' setting on the High or Ultra setting since patch 0.3 and it does cause pretty severe visual distortion, although that is obviously subjective. I'm fairly sure that if one of the devs quickly played the initial parts of the game on PC with high Shadow settings, they would agree it needs fixing.

Here's an example of it in action that I recorded and shared with the devs: https://youtu.be/e6eypMmNJGM?si=iQJIEurw0jkimwlv.
It might not look like much on a 2D screen, but in anaglyph 3D, it's really hard for the eyes due to the binocular disparity.

I saw others notice it too, like this thread on the Steam forums: https://steamcommunity.com/app/2669410/discussions/0/4634860913217833751/
Or this post on Reddit: https://www.reddit.com/r/virtualreality/comments/1gs9dd3/metro_awakening_shadowlighting_bug/

I know it's not up to you or anything - I'm just leaving it here in case there's a lurking dev 😄

dusky river
twilit finch
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I'm having an issue launching the game. I keep getting this UE error and cant seem to find a fix online so far.

Capture.PNG
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Any ideas? I ran the file integrity and came back fine, and uninstalled/reinstalled.

woeful oak
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hmm never seen this before have asked the devs

woeful oak
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twilit finch
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I'm trying that first then. I just checked and apparently auto updates were off... So I'll update, reinstall, and see what happens and will let y'all know

urban walrus
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im using a rift s and everytime i get into the game like 3 or 4 minutes after playing my headset just blackscreens and freaks the fuck out

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the audio is still working but its like glitched

woeful oak
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raise a ticket in the link in the pinned post

balmy sundial
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I flipping did it

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I can finnaly play the game with my right hand

balmy sundial
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The game was amazing

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When metro awakaning 2

dark tundra
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Am I missing something with TSR anti aliasing? Even with a 9900x, 5080, 64 GB RAM and SSD it causes FPS to jump down to under 60

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Makes everything really choppy and makes me feel queezy. But it is the best looking option, not sure how this has such an immense performance impact when I can easily run everything else out maxed including the resolution scaler

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Please ping me with any insight, if any.

unique seal
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my backpack in chapter 1 has nothing on it, it says to grab the backpack, and i do

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but after watching other ppl, they have a charger on theirs

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i dont

fading quartz
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hey am on steam-quest 2 and im getting a black flickering effect over the whole screen, its happened on the main menu, and right after leaving the first room of the tutorial, it reduced its effect once i turned down the settings but is still really irritating, is this known about and is there a fix?

fading quartz
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it seems more prevalent in areas with more lighting and npcs

woeful oak
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raise a ticket - the link is in the pinned post

fading quartz
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done :3

fading quartz
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how long does it take for a ticket to get answered on average?

woeful oak
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i don't have visibility on that but shouldn't be too long. all depends on volume overall i think (i.e. is something super wrong with another game right now that is getting loads)

fading quartz
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Ah fairs, its not too bad cus in areas where most of the gameplay happens like stealth n shooting theres less flickering so its not too bad

woeful oak
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hope they get back to you soon - it might well be a setting thing but I am not certain so don't wanna lead you the wrong way 🙂

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good to hear its not too bad

fading quartz
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i mean the game is playable, and its mostly present in areas where ym actions are less impactful

midnight wagon
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Hello.
I have a question about metro awakening
I play it with my quest 3
Why the med injector has so HUGE area. Like I have my hand on left side myself and my controller is vibrating because the hand in game is still opening and closing.
Also the injektor can be take from the front of my body
Why is the area so big?

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To keep my hand closed, I have to have my hand right in front of my head plus minus, so it's really frustrating...

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This video is from youtube and here you can see how annoying it can be to have the area so big for the injektor...