game wont launch

[elfin linden]

I just downloaded the game on steam but when i hit play it never runs. whats the problem?

[worn hatch]

Access your windows command prompt and type, java -version

[worn hatch]

So then your java install isn't working

Can you go into your apps & features and uninstall any versions of java found there

[worn hatch]

So it won't let you uninstall it?

[elfin linden]

yuh

[worn hatch]

Huh

Can you try to unistall it from your computers files directly

in your windows search bar type %Appdata%

and hit enter

then go to the file location that is seen in that error message

[elfin linden]

and delete the file?

[worn hatch]

Yes if there is one there

[elfin linden]

ok i deleted it

[worn hatch]

That will just allow you to do a fresh install

Before we do that though

Would you mind restarting your PC and seeing if the game loads without a java install?

[elfin linden]

ok

[elfin linden]

still wont launch

[worn hatch]

Ptag crash

[remote bluff]

When reporting a bug, please following the following guidelines:

1. Use the appropriate tag that best describes your issue.
2. Select the correct platform tag (e.g., Android, PC, iOS) related to your problem.
3. Include your game version to help with compatibility checks.
4. Attach relevant files:
   • crash.txt
   • log.txt
   • out.txt
     These are located in your TheoTown directory (check Ptag files for your system’s location).
5. List any plugins you have installed.
6. Detail reproduction steps: Clearly explain how the issue can be recreated.

💥 Reporting Crashes

When submitting a crash report, describe the exact moment or conditions under which the crash occurred. If the crash is reproducible, please include that information — it greatly helps us test and resolve the issue faster.

[worn hatch]

Will you see if any of these files exist

Ptag files

[remote bluff]

TheoTown files are located under such directories:

• Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
• ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[worn hatch]

They can be found here

[elfin linden]

C:\Users(insert username)\TheoTown just paste this in the bar

C:\Users(insert username)\TheoTown this does

ya they do

@worn hatch

[worn hatch]

Yes?

I mean you can do it that way

[elfin linden]

i said hey exiast

exist

[worn hatch]

They do or don't?

[elfin linden]

do

[worn hatch]

Okay

Can you send those files here

[elfin linden]

says they dont support the files

[worn hatch]

Huh?

Can you screenshot?

[worn hatch]

crash.txt
log.txt
out.txt

These are the files we need

[elfin linden]

their aint no file called that

[worn hatch]

Can you vaildate the steam files?

[elfin linden]

what that mean

[worn hatch]

To validate Steam game files, right-click the game in your library, select "Properties", then go to the "Installed Files" tab and click "Verify integrity of game files". Steam will then check the files and redownload any corrupted or missing ones.

[worn hatch]

Well I guess now we will try java again

Ptag java

[remote bluff]

https://www.java.com/en/download/manual.jsp

[worn hatch]

Reinstall 64 bit java please

[elfin linden]

ok

i installed java but this pops up

Ima restart

@worn hatch which should i get