#the game does not load

1 messages · Page 1 of 1 (latest)

low fjord
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Ptag crash

pallid wyvernBOT
# low fjord Ptag crash

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

  • crash.txt
  • log.txt
  • out.txt
    You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

wicked cosmos
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I've tried everything, but I still get the same error as always.

wicked cosmos
low fjord
wicked cosmos
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I have already checked many things, now I need to understand the reason for this error

low fjord
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And to understand it we need to see those files.

wicked cosmos
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I think it was because of a damn plugin, a problem where the game folder has no option to remove plugins externally

low fjord
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Your issue is very vauge and the game screenshot you sent doesn't even show an error message

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It for sure does have that on PC...

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Ptag files

pallid wyvernBOT
# low fjord Ptag files

TheoTown files are located under such directories:

  • Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
  • Linux: ~/TheoTown
  • MacOS: /user/TheoTown
  • Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
    By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

wicked cosmos
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the screen is stuck on that

low fjord
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Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown

low fjord
wicked cosmos
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ok

low fjord
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Thank you

wicked cosmos
low fjord
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No

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That is the steam file location

wicked cosmos
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yes

low fjord
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Like I asked ya

wicked cosmos
low fjord
wicked cosmos
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olk

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ok

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oh

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is this right?

low fjord
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Yes

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Thank you

wicked cosmos
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ok

low fjord
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How long do you give it to load?

wicked cosmos
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I didn't understand

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the game?

low fjord
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Yes

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How long do you let the game try and load

wicked cosmos
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the game freezes and after several minutes an error message sends me to that folder with some information[

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this error appeared yesterday when I restarted the game because of a plugin, I'm almost sure

low fjord
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if you want you can delete some plugins from the Managed Plugins folder

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That may fix the issue

wicked cosmos
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that's what I wanted to do. I will look for this folder

low fjord
wicked cosmos
low fjord
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Managed Plugins

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Not Plugins

wicked cosmos
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ok

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I want to delete them all

low fjord
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I wouldn't do that

wicked cosmos
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.core.mpf too?

low fjord
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No

wicked cosmos
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ok

low fjord
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After you do that make sure to reverify the games files on steam

wicked cosmos
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I'm just going to turn off the plugins, right?

low fjord
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Yeah pretty much

wicked cosmos
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look, the error appeared after a few minutes

image.png
low fjord
wicked cosmos
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no

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wait

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right, it was the plugin

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thanks!

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thank you very much. I just didn't know where the plugins folder was.