Can not import profile

[rich falcon]

I reset my phone and my profile lost.Now the application is asking me to create a new profile or import from another device.But i get error message address undefined

[rugged berry]

Hello , i got the same problem at the moment ...

[ancient widget]

Hey @rich falcon , which QR code are you trying to use for the import process? You are trying to import UP to your mobile app from the browser extension, right?

[rich falcon]

No.I do not use the browser extension.The qr code from universaleverything page with my address.

[ancient widget]

I see, that's not the QR code for the import process. You can use the QR from the browser extension to import your profile 👍🏽