Unable to make transactions Unable to followMOBILE APP

[fierce steppe]

I’m unable to make transactions, unable to follow individuals does it have anything to do with this PARTIAL CONTROL that I see??

Ok

Please can a REAL dev contact me

No thanks I have no time for scammers

[tulip vale]

Hey hi @fierce steppe , could you provide more details please? What type of transaction is not going through? are you not getting directed to mobile app?

[fierce steppe]

@tulip vale unable to edit UP, unable to follow anyone on UP. I’m unable to sign transactions so I can’t do anything on mobile

My NFTs are not showing up, I have over 70. I only have PARTIAL CONTROL in last pic

[tulip vale]

Partial control is fine as it has enough permissions to perform transactions.

[fierce steppe]

Can not sign transactions

[tulip vale]

When did you installed the mobile app, could you check from the app store that which version is installed on your phone? I've seen some issues related with Universal Everything that team is tackling, but mobile app should work fine for submitting the transaction

[fierce steppe]

Installed the app month ago but have updated

This version was downloaded a week or so

[tulip vale]

Hmm, you should be fine then. Are you using any network tool like VPN? We’ve had people having issue with the app when using VPN before

[tulip vale]

Hey again! Want to share an update with you: If your profile created within the mobile app, the team is aware of the issue and actively investigating. As a temporary solution, please import your profile from browser extension into the mobile app and try using that one!

[fierce steppe]

Ok please tell me how to import my profile to browser extension. Thanks

[tulip vale]

Sure! On your mobile app, go to Settings -> Profiles -> Add Profile

You'll pick the Import on that screen instead of creating a new one.

From your browser extension, you'll expose your import QR code like this:

[fierce steppe]

Profile has been imported but my profile still has limited functionality. My 🆙 is not connecting to mini dapps,

It’s just not connecting to UniversalEverythinf

[fierce steppe]

Can not sign to follow

[fierce steppe]

I first complained about this issue in February. As you can see I am still unable to make a transaction

[tulip vale]

Hey @fierce steppe , apologies for the inconvenience. The team was [aware of an issue](#1344447381420380180 message) regarding profiles created on the mobile app, but imported profiles should be working fine. Is this profile you're trying to send a transaction created from the mobile app or imported from the browser extension? Most of the team is out of the office today due to Easter holidays, I will bring your issue to the mobile app team once they're back.

[viral birch]

Hi @fierce steppe!

Can you clarify a couple of things?

• Can you sign and send transactions that is created inside of mobile app? For example try to edit profile and save it
• Do you remember when you connect your app to dApp and how?

[fierce steppe]

I can not sign transactions
I can not follow individuals
I can not send LYX via mobile app
At the point the wallet is USELESS

I can not connect to ANY dapp

[viral birch]

Hi @fierce steppe !

I see your problem. Please share your UP and "This smartphone" controller address.
I will check code and permissions to see if there any problem

Meanwhile, is it possible to reimport profile to see if the problem persists?
You can reset app in settings and reimport profile back.

[fierce steppe]

https://profile.link/AngelDee@b58b

0xB5059967381a5800dc7D212090cc7d80D0E5367c

im hesitate to reimport my profile as I set it up awhile ago no backup

Hope this helps

[fierce steppe]

Any update?

All I want to do is FOLLOW a 🆙 account via mobile app.

I’m unable to

CAN ANYONE HELP ME?!!!!! I’ve been begging close to 5/6 months

[pearl dirge]

has this been already resolved?

[fierce steppe]

STILL unable to follow, now also on Universal page. Please see screen shot

[fierce steppe]

No, can you help please

[wicked stirrup]

Hey, @fierce steppe. Sorry for the inconvenience. Is it possible that you've changed your profile controller permissions on your mobile? Can you still access and use your main profile on desktop? Do you have the private key for your profile stored somewhere safe? (Based on this chat, I assume you don't have your profile backup or recovery options in place.)

[fierce steppe]

Hi, thank you for the reply, I have not changed my controller permission, problem is I was one of the first to set up my 🆙 there was not an option to back it up at the time. So im nervous at the moment as I have a lot of LYX staking via UniversalPage.
When using desktop I’m able to follow but mobile does not work for me
Was thinking of just starting again, creating a new profile and transferring all my LYX but that would be the last option. Any help would be appreciated.

[wicked stirrup]

Sounds great! That means you can visit https://my.universalprofile.cloud/dashboard to set up your recovery. Then, you can delete your mobile app completely, reinstall it, and re-import your profile. 🙏🏻