Can’t send anything from mobile app

[final lynx]

I’ve go into my app account but now I’m not able to send anything out or make any sort of transaction. It does say I have zero balance but there is 7 lukso in there

[lapis chasm]

hey hi @final lynx , zero balance issue is known one; do you get any error on your console for the failed transaction?

[final lynx]

Yeah once I try to send something it just comes up with failed transaction every time.

As the photos above

No nothing comes up.

I was logged out for a while and was able to recover account with new passcode but I haven’t been able to make any transactions.

Also I sign in from universal everything to make a transaction it takes me to mobile app and once I slide to accept I get this

[final lynx]

Hello?

[lapis chasm]

Hey hi @final lynx , sorry for the stale messages above. Did you try to send LYX using the Universal Everything instead of the mobile app directly, so we can scope down to understand what would be the issue?

[final lynx]

yeah i go to universal eveerthing and all seems to work fine takes me to the mobile app to confirm transaction and again nothing happens

This is the process though universal everything. All seems to be working fine just nothing seems to send. I tried to send to different address aswell but nothing.

[lapis chasm]

Thank you for providing more details! I think we had issues sending assets way back in old releases but I had no issue sending LYX for a while, hmm.

Tagging @torpid trellis here, do you know if we have such a case happened in our internal tests?

[final lynx]

Yeah no worries, Trying to make any changes even to send a nft, change settings or follow an UP once i slide the transaction over it just comes with those error messages

and ive made sure its the latest update too.

[torpid trellis]

hey @final lynx

Ok so

• we are aware of this issue, even some people in the team had experienced it
• but we didn't find any fix for it yet... still under investigation
• in the meantime, there's a workaround to unlock you: if this profile is from your browser extension, you can import it again to your mobile app and it should work again

if your profile was created in your mobile app, please wait a little bit until we have a solid fix for this 🙏

[final lynx]

Perfect.

Thanks for getting back to me! 👍👍

The app is a lot more user friendly to me as I can play on lukso much more as I don’t get much time to jump on the computer. 🆙

[final lynx]

Hi Franck

Just wondering is this issue getting fixed yet? I created a second profile and it seems to work fine. But I would love to use this account.

[final lynx]

hi Team justy following up an update?

[torpid trellis]

Hey Anton 👋 Sorry for getting back to you super late. I'm checking with the team right now.

[final lynx]

No worries mate I know you and the team busy I just think this is something that should get fixed up as a fair few of people are having this problem pretty much the core daily users on lukso

[torpid trellis]

Yes totally, 100% agree with you. Thanks for the reminder and the good energy 🙏

[final lynx]

No worries best of luck! 🤞

[leaden fiber]

Hi @final lynx! I hope you're doing great!

We're currently on the way to fix the issue, but since it's a bit rare case we would like to invite you into TestFlight, so you can test latest solution and check if it's solves the issue on your side?

If you're fine with it could you please provide any email address? I will send you email with Testflight invitation code
The email can be different from your real apple id email, so share whatever email that will work for you

[final lynx]

No worries can send it to [email protected]

[leaden fiber]

Hi @final lynx!

Sorry for the delay. I've sent the invitation to your email.
You need to take the code from the invitation and add it to your TestFlight app.

Once it's done you will be able to download and test 1.6.0 version with specific keyring issue fix.
Please let me know if you need any help. I all good with installation, please share your feedback on build. Does it fix the issue for you or not.

[final lynx]

Hi Ivan,

I have a few emails from help desk but not code? Just don’t want to click any scam links . Email looks a bit dodgy

All good found the test flight email. Haha crazy how many emails I got from scammers.

[final lynx]

It’s not saying failed anymore but is stuck at sending for about 5 minutes now.

Everything loaded much faster and everything was smooth till this.

Tried sending to my mobile receiver and still same issue

[leaden fiber]

Hi @final lynx!

Were you able to see the transaction screen after the send modal and confirm it?
Or is it always in the sending state, and no transaction screen is popping out?

[final lynx]

Yeah it comes I click it and just sits on the load screen have tried a few times

[leaden fiber]

Got it! I will debug it on my side more. Thanks!

[leaden fiber]

@final lynx We're currently debugging your issue and trying to reproduce environment.

Just to be sure:

1. Original issue is that you're stuck on the sending screen, correct?
2. Do you able to sign and send any other transaction, from wallet connect or profile edit using your mobile-anton UP?

[final lynx]

Yeah first issue would just say fail once accepting transaction.

Now with the update it just gets stuck on the sending screen. Cannot make any transactions or send any token from mobile.

Screen just sits like this until I close the app.

[leaden fiber]

But what about profile update?
Are you able to do profile update TX?

[final lynx]

No can’t do any TX

I’ve made a new profile on the same account and that works fine. I can follow people or make any TX

[leaden fiber]

@final lynx We need a bit more information from your device. There is a new update 1.6.0 (2) with latest changes.

I added function that will extract profiles (address and controller address) and controller keys (address and public key)

You can find this function in Settings > Development > [Debug] Extract vault
Once you click on you will be prompted with biometric. If all good debug information will be extracted and copied to your clipboard.

Once you're done please use JSON beatuify tools to check information inside of it like: https://jsonbeautify.com/

It will look like data on attached screenshot. There is only public data, and no private key will be exposed.
We need this kind of data to identify the state of your vault.

Let me know if you have any questions.

[final lynx]

{"profiles":[{"address":"0x7F0c22b29fb4DEfBfb4CB08A598e2A5C65C51313","controllerKey":"0x0CFdb8b1d0A2910030dEdcda2F26792127E6D237"},{"address":"0x45b8719c2b4f3FcB5DE0688dc2956C7c553BF167","controllerKey":"0xcA86Fe648ed436d67Dffe881aFE88E1f4E0a4623","privateKey":{"address":"0xcA86Fe648ed436d67Dffe881aFE88E1f4E0a4623","publicKey":"0xfea27d981cb413d655646747be62e29464c716c3dcf414ff2166d22d50a1861aa7e1aac454fb5344a25d07adc8746c57c732c1cf8e3178c36eaf5a983cbc3e5a"}}],"vault":[{"address":"0xcA86Fe648ed436d67Dffe881aFE88E1f4E0a4623","publicKey":"0xfea27d981cb413d655646747be62e29464c716c3dcf414ff2166d22d50a1861aa7e1aac454fb5344a25d07adc8746c57c732c1cf8e3178c36eaf5a983cbc3e5a"}]}

[leaden fiber]

I see the problem here, it's rare but we're trying to reproduce and fix it.

Quick question @final lynx . Can you confirm that you were able to make any transactions after creating the mobile-anton account? Or transactions did not work from the start?

[lost fog]

@final lynx I see that you were able to make some transacations. You have followers on that account for example. Do you recall when the signing issues began?

[final lynx]

No I was able to make transactions as normal as you can see on my activity around Christmas time. Once the update was done it stopped working.

[lost fog]

Which update are you referring to?

[final lynx]

I’m not 100 percent sure but it was the mobile update that we all had to do around new years. I think it was just after new years.

[lost fog]

Do you remember if you started the process of creating a new profile before your profile stopped working?

[final lynx]

No I’ve just always had the same profile, I only recently added an account to this profile and that seems to work fine.

[lost fog]

Hi @final lynx do you have Keychain iCloud synchronization enabled? To find that out he should open Settings -> Click on his Username -> iCloud -> Passwords and Keychain - is it on?

Do you use one iOS device only or more?

Have you reset your iphone recently, or migated your data from one iphone to a new device?

[final lynx]

Hi @lost fog I’ve gone into setting Ian the app and settings on my phone and haven’t been able to find any of that.

Only on iPhone have never signed out or got a recovery as I don’t know how.

I did get a new phone but this issue was still happening at think I had it on my old phone.

[final lynx]

Still no update to fix this issue?

[lost fog]

@final lynx sorry for the delay. We've been doing a lot to look into this issue.

I'm sorry to say that it looks like your private key is lost. You hit a very rare bug that was happening in January that caused your private key to be deleted. Considering that there is no recovery set up for that account, you won't be able to get it back. We've made some changes to prevent this issue from happening for the future.

[final lynx]

Ok well I have 7 Lyx in there and a nft maybe only worth 1 Lyx.

Would I be able to get that transfererd into another account?

Happy for the amount to get sent into below account

0x45b8719c2b4f3FcB5DE0688dc2956C7c553BF167

[final lynx]

???

[lapis chasm]

Hey @final lynx , unfortunately, there's no way for us to transfer/move any tokens from your UP.

[final lynx]

Yeah but as it was a fault on your end surely in to be reimbursed for the tokens?

[lapis chasm]

That's fair, let us(support team) communicate this internally with the team before taking any action and I'll get back to you asap!

[final lynx]

Hi mate, any new back? Would love to close this ticket so you don’t have this little issue to worry about anymore