Not able to import my profile

[crude wind]

I am not able to scan the QR code of my profile and when I paste my UP address I encounter this problem.

[knotty light]

This scanner won't work. You have to go to settings -> profiles -> add profile -> import

We can improve the ux for this.

[crude wind]

In the browser extension?

[grave steeple]

first of all pasting the UP address wouldnt is not valid. it requires a Wallet connect url something like wc:a525cfdd786aa836d0eb7f52ecd50c616f4c0334e11c85275e6f5bbf138bd04b@2?expiryTimestamp=1731661954&relay-protocol=irn&symKey=cf471e16a16ba7a23c903029a0653e61b703b4932afd640c3f8fde1457db4afe

so I am not sure where you got to this scanner.. if you are using this qr code on top of your profile

this is for connecting your UP with a Dapp

so you need to try to login per example in https://universaleverything.io/ and choose mobile application and click on the qr code or scan using the camera

if you want to import your existing profile into your mobile app than you need to click on the settings "cog" -> profiles -> add profile -> import

to import is a different qr code that you would get from the UP extension on your profile

[crude wind]

Sorry for being so stupid but I still don’t get what I am doing wrong…

I am trying to scan my profile QR code but it won’t let me scan it somehow. Maybe my camera is too bad? Or the screen I am scanning it from, but it just won’t let me scan the QR code…

[knotty light]

Those are the right screens in the mobile app and the app extension.

What’s happening exactly when you try to scan the QR code?

[crude wind]

Nothing

The scanner in the UP app just won’t recognize the QR code. I already deinstalled the app and asked Prazen to give me a second code, but my phone is still not scanning the profile QR code of my Browser extension

[crude wind]

I am trying everyday but it’s still not working somehow

[knotty light]

Just getting back from my vacation

Okay interesting, so you're on the scanner screen. You point to the QR code. Then the scanner screen doesn't respond? It just keeps scanning? No error messages?

[crude wind]

Yes the scanner screen does not respond. It is somehow not recognizing the QR code. I also tried with other UPs that I have but none of them work. I seem to be the only one having this problem. The Mac that I use is from 2016 so maybe the screen is too old?

[knotty light]

Hmm your mac shouldn't be a problem. If it's generating the qr code and showing it it should work.

Does your phone recognize other qr codes in general?

[crude wind]

Yes it does

When I scan with my Kamera it gives me the link to open in metamask

[knotty light]

Okay, let me get a ticket for this and we can try to figure out what's going on.

[crude wind]

Thanks, would be awesome

[zinc holly]

Having the same non-scanning issue.

[swift wyvern]

hey @crude wind @zinc holly

While we're investigating why the scan doesn't work for you, I suggest you use the paste function so you can import your Universal Profiles from the browser extension (and that way you can use mobile app 😅)

To do this:

• in browser extension, copy the QR code content
• then in mobile app, paste the QR code content into the paste feature -> QR code content should start with wc:
• and then you can continue the import process

I'm also interesting in knowing if using the scan from home view (this one #1306622239046631434 message) works for you when you want to connect to a dapp. If you don't have any profiles on Mainnet, you can try with a profile on Testnet and connect to universaleverything.io

[zinc holly]

Thanks! My problems are identical to Fabso. I previously tried and failed on the copy and paste but will try again.

And on the scanning issue my phone scans just fine outside of UP.

Will let you know…

[zinc holly]

Yeah so I tried to scan but it just does nothing. I'm using my UP extension QR code. I also tried to copy and paste address but it says 'address undefined' .

[raw niche]

I also stuck on Preparing profie update trnsaciton, also approved a permission request for a controller on extension, but still nothing

[hollow basin]

I am unable to use the scanner as well on chrome and Brave browser. I can get the QR code content only on Chrome however when I press continue all text is deleted and nothing happens

[crude wind]

Same

[crude wind]

Like I posted here…

[native swan]

I’m having the same non scanning issue.

iPhone 13 mini. iOS 18.1.1

[native swan]

Ok the issue is not a scanning problem but a problem with the link scanned that doesn’t work properly inside the app. Let me explain.

When you click to get the qrcode, the browser extension generate a new qrcode that is timestamped, meaning that it expire and you have a certain amount of time (300 sec) to scan the qrcode. When you scan the qrcode before it expires nothing happens. But when you scan the qrcode after it expire, you have an error that says « failed to connect to wallet, the qrcode contains incorrect data, please try again ».

So it is not a non-scanning issue. Please escalate.

[earnest notch]

Thank you for the insight, I’ve forwarded this topic to the team just again🙏🏽

[earnest notch]

@tardy thistle hey hi, thank you for reaching out. how can I help you?

[native swan]

To go further, here is what I got when I create a new profile

It blinks and I can’t touch any of the buttons.

[native swan]

Ok guys, I found the solution for my issue, maybe it can help others (on iPhone only) :

• Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings (and confirm)

Nothing should be deleted in this action, but things could go wrong so please save your passwords, seeds and important data of your phone before doing anything.

-> The non-scanning issue has gone
-> The blink screen issue has gone

If you have to reinstall the UP! app, please ask a new code to Prazen first, or you will not able to use it after reinstall.

Hope this helps some of you, now I can use my UP! mobile app as expected. Thanks.

@earnest notch @crude wind @hollow basin @zinc holly

[steel mulch]

I'm having the exact same problem

[tardy thistle]

@earnest notch

[tardy thistle]

When I try scan my QR code nothing happens

Please help me

[native swan]

Did you try what I explain 3 messages above ?

[tardy thistle]

I have to reset my phone ?

[native swan]

when you don't know what is causing an issue on your phone and not in others ones, it is a normal way to reset settings (NOT erasing all contents and settings).
Please read carefully my answer : save datas and passwords before doing anything that may cause irreversible loss.

[tardy thistle]

Okay I’ll try now

[native swan]

By the way, @earnest notch , for the "blink screen issue", I found the real solution : Reduce Motion in Accessibility settings was turned ON.
So for those who have blink screen issue, simply go to Settings>Accessibility>Motion>Reduce Motion (and then turn it OFF)

[tardy thistle]

I did what you said

It scanned the QR code and stuck on this for over 10 minutes

And my computer now says this …

Has anyone else had this problem ?

[earnest notch]

hey hi, yeah we're heard this issue with qr code reading and team is aware of it. could you please try to have a fresh reinstall (feel free to dm me if you need new code)

[tardy thistle]

Could you please send me a new code

I will dm now

[lavish gull]

Which QR code are you scanning? You will scan the one inside the extension, not the one in universaleverything.io

In the upper left corner

[tardy thistle]

Hey @lavish gull

I have worked with @earnest notch to sort it out. I appreciate your help !

I was scanning the one that came up when you click on mobile app

[knotty light]

We may need to make the instructions a little clearer about where to scan the QR code. @queen blaze, for when you are back. FYI

[crude wind]

I am a bit afraid to do this, what passwords cold be lost?

[native swan]

I’ll not tell anything wrong. It worked for me but it was just a feedback of my own experience. So please act carefully.

[acoustic parcel]

hey, i've tried to import my UP on mobile.. I've stuck here plenty of times without the process finishing

This isn't my first attempt at doing this - and it failing at this stage.
I cant figure out what the issue is

[earnest notch]

Hey hi, one thing is this loading screen requires full focus(staying in app) while running/importing profile, was that the case for your attempts?

[acoustic parcel]

I've tried to do this 5 times now

Now i'm stuck here

[earnest notch]

hmm, so the error is also seems to be inconsistent

[acoustic parcel]

look at the number of times i've signed this

I tried to change all the controller settings to accept everything just incase one of the options was preventing it

This is me trying a few weeks ago - same facing the same problem

[earnest notch]

Why would you change your controller settings?

[acoustic parcel]

Just in case any of the options was preventing it from downloading the settings on my phone

[earnest notch]

could you share your UP address, I'd like to check your current controller permissions

[acoustic parcel]

sent you PM

[pearl stirrup]

Having the same issue sad 😢 @earnest notch

[late carbon]

Me too, always the same error

[earnest notch]

hey hi, I believe you're using the incorrect QR to import your profile. please use the qr from the extension at the top-left of your profile card (attached the place)