I can't do a transaction on any sit

[small tartan]

Hi hey, just found your ticket! could you share your UP address please? Let's check what's wrong with it

what happens when you change it from "Universal Relayer Mainnet" to your controller? Have you tried if you can send transactions through your controller? I'll forward this error to the relayer team meanwhile.

[drifting vapor]

hey @small tartan why someone kick me off the discord ?

I lost all my informations about my bug

[small tartan]

hey, really not sure what happened there. I've got the error screenshot and the error text forwarded to team still

Failed to fetch relay service quota for 0x43dED45890038c2D752bDA4bC907Df194C1e8ecA. Error name: RelayServiceNotReachableError
Caused by: {"name":"RelayServiceNotReachableError","message":"Relay Service with URL https://relayer.mainnet.lukso.network/api is not reachable while fetching quota"}
Stack: Error: Failed to fetch relay service quota for 0x43dED45890038c2D752bDA4bC907Df194C1e8ecA. Error name: RelayServiceNotReachableError
at fd.prePrepareTransaction (chrome-extension://abpickdkkbnbcoepogfhkhennhfhehfn/js/background.js:1:1753090)
at async Object.eth_sendTransaction (chrome-extension://abpickdkkbnbcoepogfhkhennhfhehfn/js/background.js:1:1706585)
at async chrome-extension://abpickdkkbnbcoepogfhkhennhfhehfn/js/background.js:1:1713467
at async Zc (chrome-extension://abpickdkkbnbcoepogfhkhennhfhehfn/js/background.js:1:1713289)
Version: 3.0.0.62

putting here as ref for later

[small tartan]

any idea what happened here? @stark sun

[drifting vapor]

okay I will re share losts informations

Universal Profile Address : 0x43dED45890038c2D752bDA4bC907Df194C1e8ecA
Web Browser Used : chrome
dApps Used : idk what is it
Browser Extension Version : 3.0.0-beta.62
Step-by-step Instructions : I try to send lyx and buy some coins
Screenshots
Error Messages :
Failed to fetch relay service quota for 0x43dED45890038c2D752bDA4bC907Df194C1e8ecA. Error name: RelayServiceNotReachableError
Caused by: {"name":"RelayServiceNotReachableError","message":"Relay Service with URL https://relayer.mainnet.lukso.network/api is not reachable while fetching quota"}
Stack: Error: Failed to fetch relay service quota for 0x43dED45890038c2D752bDA4bC907Df194C1e8ecA. Error name: RelayServiceNotReachableError
at fd.prePrepareTransaction (chrome-extension://abpickdkkbnbcoepogfhkhennhfhehfn/js/background.js:1:1753090)
at async Object.eth_sendTransaction (chrome-extension://abpickdkkbnbcoepogfhkhennhfhehfn/js/background.js:1:1706585)
at async chrome-extension://abpickdkkbnbcoepogfhkhennhfhehfn/js/background.js:1:1713467
at async Zc (chrome-extension://abpickdkkbnbcoepogfhkhennhfhehfn/js/background.js:1:1713289)
Version: 3.0.0.62

Yes, I’ve already tried, knowing that my controller has LYX available for transactions.

I’ve already tried on this computer, and it doesn’t work because the controller seems empty. However, on my desktop computer at home, my controller has LYX available, so it works correctly there.
I tried reinstalling the extension, but still nothing.

[stark sun]

Hey, @drifting vapor! I'm extremely sorry; I've misclicked your profile instead of the hackers and banned the wrong profile 🙏🏼

[drifting vapor]

hey @stark sun np 🙂

[drifting vapor]

there is to much scammer in the chat

[stark sun]

Yep, it's really annoying, they're constantly spawning..

[drifting vapor]

haha really only fake

[drifting vapor]

Why, when I try to set my controller for transactions, does it only show this one: 0xa8c709Bff2DAA76afBfE27E6C9310C8Bf3E00669 (first box in the first photo), even though I have others visible? The one I use on my desktop at home is the one in the second photo: 0xea1877d4A37Df8A52e02d77BF69e9B98E12445C2.
But it doesn't offer me that one, even though it's the one with the funds on it.

[drifting vapor]

@small tartan

[small tartan]

ok I see, let's reload the controllers for this extension using the console. please ask me if you have any doubts or questions while going through this process.

• In your browser settings, click to Extensions>Manage Extensions.
• Activate the Developer Mode on top-right corner.
• This will reveal the ID and the Service Worker link.
• It should pop-up a window, navigate to Console tab
• type await self.forceUpgrade('resetControllers') and press enter.

[drifting vapor]

I have this when I past the code

[drifting vapor]

and after

[small tartan]

hmm, any details when expanded?

[small tartan]

and no changes in the extension, right?

[drifting vapor]

no

[drifting vapor]

when I do this there is no change in the extension

[small tartan]

it supposed to reload all the controllers you have

[drifting vapor]

how I can reload ?

add some lyx inside ?

[small tartan]

by doing these, but it didn’t work

[drifting vapor]

so what next to do ?

[drifting vapor]

this is the error inside service worker white universal relayer mainnet

[small tartan]

I’ll check with the extension team to understand better

[drifting vapor]

okay thanks mustafa

[drifting vapor]

Hey any news ?

[small tartan]

hey hi, while the team looking into the issue; let's investigate a bit more together.

[small tartan]

instead of typing the command, could you switch over the network tab; and try to change a controller please? there'll be a network request to the relayer, let's check that to find out what the request and response is looking like.

[drifting vapor]

okay

when I switch controller to the main

[small tartan]

these are from the console, right? we want to check the "Network" tab, the request and the response for this action(switching the controller)

[drifting vapor]

with inspect screen ?

[small tartan]

same procedure as we've tried typing the command before. but this time:

• In your browser settings, click to Extensions>Manage Extensions.
• Activate the Developer Mode on top-right corner.
• This will reveal the ID and the Service Worker link.
• It should pop-up a window, navigate to ~~Console ~~Network tab

[drifting vapor]

have all of these request

when I change controller

[drifting vapor]

done

[small tartan]

when you click on them, you should be able to see the headers, payload, responce etc.

[drifting vapor]

yep

[small tartan]

could you share what's the payload and the response

[drifting vapor]

done

"message": "Universal Profile with address 0x43dED45890038c2D752bDA4bC907Df194C1e8ecA not registered", WTF 🤣

[small tartan]

yeah this is odd. you're able to send transactions with this profile on your other UP instance, right?

[drifting vapor]

only if I add lyx on my second controller

[small tartan]

so through the controller, not through the relayer?

[drifting vapor]

with the seconde line ok and withe the first error

[small tartan]

what happens when you try to do it with choosing the Universal Relayer Mainnet? same error for the first one?

[small tartan]

I see.

[drifting vapor]

with controllet on the second line no worries if there are lyx but with relayer mainnet I have the error for which I opened the ticket

[small tartan]

how did you create this UniversalProfile btw? through universalprofile.cloud

[drifting vapor]

universale.page/login

i created my account when you could claim an upage for free. that was a while ago.

[small tartan]

okay, thanks a lot! I'll attach these screenshots and information to the initial ticket and will let you know if I've got something for you

[drifting vapor]

okay and I have a question

i recreated today an account with universalprofile.cloud. i would like to connect it on my second computer but when i recover it doesn't propose me a classic connection with my mail. i have to go through the 2FA when i never did it by creating an account.

and I see I can show my private key but when I want to connect there is no connection with import private key

how I can connect to my seconde computer

[small tartan]

you'll have to import the controller priv key to 3rd party wallet and recover the UP using it: https://support.lukso.network/universalprofilecloud/Recovery/wallet-recovery

I've got one more question: were you able to send transactions through relayer in the past?

with using the UP extension

[drifting vapor]

yes, because that's how I was able to finalize the recovery of my upage and put it up for sale, withdraw it, etc.

[drifting vapor]

thanks I will check

[small tartan]

hey, could you check your browser extension if you're still getting a relayer error?

[drifting vapor]

Yep

[drifting vapor]

no error this time

[small tartan]

awesome! did you have any issues with importing?

[drifting vapor]

I don’t have try

I will try this week