DEV-10093 Import hangs forever on some profiles

[slim umbra]

I'm trying to recovering my profile in another pc.
I did recovered successfully from  universalprofile/cloud/recovery website but when I try to use the  browser extension, there is not profile there and sent me to recover the profile on the website, when i do it again in the website i do see again the profiles but not in the browser extension.
When I try to connect in the website wallet/universalprofile/cloud i received the error "can't connect, you don't have any profiles"
Why it's not importing the profiles automatically to the   browser extension ? 
How do I import them?

[slim umbra]

Any one knows????

[gray slate]

Hello @slim umbra

Could you please send a profile address of a profile you were trying to recover?

After clicking "Recover a profile" on https://my.universalprofile.cloud/ once you complete 2FA you can click on any profile to open a wallet.universalprofile.cloud page. Please send a link to your profile or just the profile address.

[carmine marsh]

Hello, @slim umbra! The connection issue should be resolved now, could you please share your Universal Profile address for the team to double-check?

[slim umbra]

this is one of them 0x14DC0a206461e1B72065eA70A603a2AD38417CB4

[slim umbra]

is not, I just recovered from the recovered option from the extension but I still can't see my profiles on the extension.

[carmine marsh]

@odd snow, could you look into this case?

[wicked plank]

this Address doesnt have recovery setup check here please: https://erc725-inspect.lukso.tech/inspector?address=0x14DC0a206461e1B72065eA70A603a2AD38417CB4&network=mainnet

[wicked plank]

this is the recovery dashboard that you only log in if you had setup 2FA so at least one you had this part done. But what I can see is that you never attached your 2FA to any of your UPs. Now you are in a state that you want to recover but no 2FA setup on any of those profiles and no UP in the extension to login into the dashboard and set the 2FA on them.

but yeah if you dont have any extension with sign permissions on those UPs you cant setup 2FA on them

when I mention no sign permissions I mean the default permissions:

• check UP extension permissions: https://support.lukso.network/extension/controllers#what-are-the-default-permissions-of-the-controllers
• check if you have 2FA recovery: https://support.lukso.network/extension/guides/check-2fa-recovery/
  But since you dont even have the UPs in the extension I don't see how you set the 2FA so you can be able to use this screen to recover them.
  At least your 2FA is setup which means that the next UP you create you can just add the setup. so than later you can use the recover dashboard to recover them

[slim umbra]

thanks for your help , the 2FA i did weeks ago by the time when i click in recover did not work. now i did the hole set up from my old pc and the recover set up is made. However in my new pc when i try to import my profile that have assets i click confirm and stay just loading for ages and never get imported. The profile without assets get imported immediately after click confirm. Do you know what could be the problem?

profile without assets : 0x1B7BAcB0bDF1108af95cf238De80f013CA17D317
profile with assets: 0x14DC0a206461e1B72065eA70A603a2AD38417CB4

[wicked plank]

we indeed recently identified a problem on some ups doing import into the extension. We are already taking a look into this problem

[wicked plank]

And yes I can see that one of your UPs on the chain has the recovery controller added so yes that one you should be able to recover

Now the import on extension hanging is defo something we are fixing. @fringe river

[fringe river]

DEV-10093 After recovery message " Can't connect, you don't have any profiles"

DEV-10093 Import hangs forever on some profiles

[slim umbra]

any idea, how much longer will take to fixed that? still not possible to recover my main profile.

[wicked plank]

I know the extension team is currently working on this. @fringe river ?

[potent mauve]

Just a heads up that the profile that I cannot recover, even though check mark is present, also cannot be found using discover/search on cloud. No big deal, but wanted to pass this along as you are working on solutions. The profile functions normally everywhere

[gray slate]

@slim umbra The solution is implemented and undergoing a review. Soon it will be available.

[gray slate]

What's the address of your profile?

[potent mauve]

0x068dA0dc0A8695d1cBAb8e1cd50ef89FA265D2Fb

[gray slate]

Thank. I can confirm that your profile has 2 identical recovery addresses added into the list of controllers. We released an update for the browser extension that fixes the problem improting profiles that have controller addresses duplicates.

Please, try importing your profile with the latest extension version. The version you should get is 3.0.0-beta.17.

And I'm able to locate your address on https://universalprofile.cloud/

I assume your profile didn't get indexed soon enough.

Please, ping me if you still have any issues.

[potent mauve]

Success importing with the latest extension version. Thank you very much.

[fringe river]

@slim umbra This should be working now. Can you confirm?