Transaction pending

[cunning condor]

I minted an item on Universal Page yesterday, but the transaction is still on 'pending' status for over 20 hours now.

[cunning condor]

Still pending, now nearly 48 hours.

[tender lake]

0xdB375934Cc2559928ED73F2dCda9985D0849Ca6c

how to solve this problem ?

[sterile yacht]

Hello @cunning condor, and @tender lake! Are your transactions still stuck?

It might be a glitch that you can fix with a new transaction. If the issue persists- please try updating your UP profile (anything like name/picture/etc) and it should unstick the failed transaction.

[cunning condor]

It is still showing as pending in the extension. But the item is now showing on my Universal Page and Universal Profile (it wasn't before).

[sterile yacht]

Nice! That means that the transaction was successful and the interface is currently glitched.

Have you tried to update your profile details to unstick the glitched "pending" transaction?

[cunning condor]

@sterile yacht I have updated my profile through the extension and through Universal Page multiple times. But the transaction is still showing as pending in my extension. I also have been unable to connect my wallet to Common Ground and talked to the developer there, who said it might be due to me updating my profile in a certain way which made my profile be more encrypted somehow. Maybe this is related?

[trim condor]

I did and it did not worked, just opened a ticket

[echo arch]

Got a transaction stuck for days now, any support appreciated!

[buoyant crescent]

Mine is going on for over a month. Still pending

[gleaming tide]

Has anyone found a solution to this pending transaction. I can’t send lyx or mint since this pending transaction is stuck there

[snow bolt]

hello I have a problem with my extension I can't recover my account who should I contact? THANKS

[quick oak]

I think this does not look good, there is a no controller warning under the UP browser extension, so you are probably trying to recover with a wrong private key or something

Did you uninstall the extension?

[snow bolt]

yes that's it you are right, I uninstalled and created a new private key which is a problem now especially since I wrote down my first private key wrong (write down half) I am in the process of seeing with a developer to help me I hope we will be able to find a solution

[sterile yacht]

Please be extremely careful with the direct messages. 🙏🏼

[snow bolt]

yes I almost got scammed yesterday, fortunately I got in touch with cj42 who helped a lot but the problem remains complicated 😩

[quick oak]

This is probably a scam please be careful. Why did you delete the extension? This is very wrong. You should never delete the extension without completing the recovery. Also, the file backup feature will come soon, we will be able to download the file, import it in the new extension and can be recover the profile.

But since you deleted the extension and did not recover it correctly, you will probably not be able to use this feature.

[snow bolt]

because I thought I had written down my recovery key but I didn't see that I had to scroll to the right to see it in full so I only noted half of my recovery key 😩

[quick oak]

I'm very sorry about this, I hope you can recover the your profile 😔

[snow bolt]

I deleted my extension because I encountered connection problems and I thought that just with my email I could recover my extension and in the end having written down my recovery key incorrectly I found myself in a bad situation, I hope that the we will be able to find a solution

[snow bolt]

I hope too 😩

[quick oak]

Have you added the recovery option via e-mail and 2FA before the delete extension?

[snow bolt]

yes I did it

[quick oak]

then you should be able to recover with this why didn't it happen

[snow bolt]

because I created another extension with another private key and the problem is that I wrote down my initial private key wrong so it blocks I hope we can find a solution

[quick oak]

I think you can recover the profile just using email and 2fa, you don't need a private key

If the email recovery doesn't work, open a new ticket and the team will probably help.

I think you should try to recover from scratch in a new browser via email. like Microsoft edge..

[snow bolt]

we try on brave it doesn't work 😩

[quick oak]

There may be a temporary problem in recovery via mail and 2fa, I think open a new ticket and wait for the team's response.

Since you do not have a valid private key, you have no choice but to recover via e-mail

[snow bolt]

we didn’t succeed 🤷‍♂️

[quick oak]

Hello, I saw that you recovered your profile, this is great😀

Did you recover it via email?

[snow bolt]

yes what a relief 😃 I will get them back by email

[quick oak]

Wonderful, my suggestion is to never delete the extension even if it doesn't work. The team will help and fix the part of the extension that is not working, but once deleted, it is harder to recover. Also, team will soon introduce the backup file feature and recovery will be easier.

[snow bolt]

yes it is important to have easy recovery because if we want to bring in the mass we must simplify as much as possible

[lyric veldt]

👍