Relayer doesn't work after recovering UP

[burnt thicket]

i didn't experience it myself, but 2 guys in one TG group mentioned, the relayer wouldn't work anymore, after recovery the UP. as they didn't put it here, here I go.

doesn't seem to be an issue for everyone.

[magic panther]

Same

[woven bramble]

Hi can you share some Universal Profile addresses that dont work any more so we can look into it? Thanks

[burnt thicket]

@magic panther , can you provide this? also, is there a error message? if so, can you provide a screenshot? maybe also helpful to know, which recovery method you chose.

[glad snow]

Same here:

0x93B6d485F4ba718754390C91c471d415F1C86d86

[woven bramble]

please provide UP addresses

[glad snow]

0x93B6d485F4ba718754390C91c471d415F1C86d86

[woven bramble]

can you share your controller address

that appears in the extension, that you sent 1 LYX to

[glad snow]

0x047Fc20a7f4d3f266bAc2f6c2fF257eF668dF8Be

[woven bramble]

can you share a screenshot of the controllers tab in the extension?

this controller looks fine, you should be able to send transactions with it

[glad snow]

Sorry. The account belongs to a friend and I chose the wrong photo

[woven bramble]

okay thanks, and when you try to send a transaction you get this error message that the UP is not allowed? Could you right click on the extension when making the transaction and click inspect and share the console logs?

[glad snow]

He also has sent me this video

[glad snow]

Sure

[woven bramble]

in the error message here, there is a box that says the address does not have any permissions set, can you share the address is says there

[glad snow]

Here you can see the inspect part

0xB1CeeC5331614A0f3A0597C2965e831953B2eA76

This is the wallet error

[woven bramble]

it looks like the controller address displayed in the extension does not match the one that is signing the transaction. @thorny saffron is this something you have seen before?

[glad snow]

Should I be worried?

😅

[woven bramble]

no, you should be fine as you still have the recovery UP enabled so we can regain access again

just dont remove the recovery UP

[glad snow]

Perfect

[glad snow]

Do you think it will be fixed by today? Today is the chillwhales mint and we need those lyx 😅
I don't want to push, it's just to know. Thanks in advance @woven bramble

[timber kite]

Hi @woven bramble i have exactly the same problem with two of my universal profiles. Maybe you could check these also ?

0x3Cc4facFdBB453Df5623efdeB6f59Dfde955f331

[woven bramble]

did you also recover recently?

[timber kite]

Yes, tried it multiple times in the last weeks. Had these problem for round about 10-14 days

[woven bramble]

I can see your UP does not have a recovery UP set, so recovery transactions will not work

[timber kite]

Damn I remember, when I tried to set the recovery method up, the process was stuck.
So what can I do now. I can login on my universal profile and I can switch between the three profiles that I created. But only one profile is „usable“ on combination with other dapps, because of the „no sign permission“. Can I add the sign permissions manually?

[woven bramble]

yeah this is unfortunate, if you have access to a controller you can add the sign permission

[timber kite]

I‘m so sorry but I don’t understand how to solve that on my end.
Current situation is: i am logged in into the browser extension and I can see all my three profiles.
Lets say I want to login into commonGrounds dapp with one of the profiles where I get the „no sign permission“. Where can I add this permission?

[woven bramble]

do you have all 3 profiles in you extension?

[timber kite]

Yes

If I try to login in cg it says this:

[woven bramble]

yeah this is because the controller key does not have. permissions, because the recovery didnt go thtough

if you dont have the original extension im aftaid theres not a whole lot we can do

[timber kite]

Will it be possible to decouple my twitter and discord from these profiles? Because at the moment I am stuck with that half working profiles and I cannot create new ones because they are permanently linked with my discord and x.

[woven bramble]

not at the moment, but we will discuss internally ways to make this better as the last thing we want to do is penalise our early adopters

[timber kite]

Ok, thank you for the fast reaction time. Much appreciated. I hope the product will mature fast, now where we have some more real world use cases / problems. ☺️

[last tundra]

Hey callum: I do have the same issue :
What can I do ;
My Up address :

0x5c42f8738fCcaa6472c5BE996bF136A1af34f53D

[woven bramble]

your UP has the recovery UP set correctly so your UP and all funds/tokes in it are safe. We are still looking into why this is happening so please bear with us while we determine a fix

[woven bramble]

can you send the controllers tab of your browser extension, this would help us to debug

[frosty igloo]

i have also same issue here.
I can't sign a tx.

Second Controller was before Recover as UP Browser Extension.
Or maybe it was just the name.

[woven bramble]

please send UP address

[frosty igloo]

0x30Ba65Dfe4e89768865B9b4cc07a897C0b13A1c7

no sign permission.

[woven bramble]

I can see your UP has no recovery UP address set on it, which means the recovery transaction will not have gone through

[frosty igloo]

How can i fix it? Can i give a recovery UP address now?

[woven bramble]

do you still have your old extension which has access? You will need access to the original controller key

[frosty igloo]

No, i delete it because of relayer situation yesterday and then recovered my wallet.
But what do you mean original controller key?
That one is my original controller address, what i before also saved it.

[woven bramble]

did you save the original private key?

[frosty igloo]

Without private key, i couldn't make recover, i think ...

Can i just send my asset to another wallet?

Since yesterday 😫 I can't stand it any more

[woven bramble]

if you have your private key then just stay put and we will have a way for you to recover your UP soon

[glad snow]

Does the wallet I asked have recovery ??

0x93B6d485F4ba718754390C91c471d415F1C86d86

@woven bramble

[woven bramble]

yes

[upper turtle]

Hi @woven bramble I haven’t sign permission on anyone of my wallets

I haven’t any control of them , anyone haven’t browser extension

[last tundra]

Here you go :
This is the controllers tab address :

0x27e5EA37529195259C055eB659463E783eDC2Bc5

Any idea when it will get fixed ?

[upper turtle]

@woven bramble does this wallet recovery ? It doesn’t appear on my UP , I have on the other ones , I have the secret passwords of my account. Thanks in advance

My wallet is. 0x0E3981766fee04b1ff83D93e9Fed69B3c0dEee28

[woven bramble]

it doesnt look like it is set on this profile

[woven bramble]

we are looking into it, there are a few avenues of investigation as to why this is happening

[last tundra]

I shared the controller address too. Let me know if u need any info

[upper turtle]

It is strange , I have it yesterday , I have my 3 chillwhales minted there , any chance to recover the account or recover my chillwhales from another account ?

Thanks

[simple viper]

When I try to log in with the browser extension, I get the error "could not sign in with Universal profile". I get a relay error when I try to send money.
How can I fix this? My wallet adress 0x0F08617837C3b752816dd629e6917136456CF125

[simple viper]

Also, the controller address I wrote as a note is different from the one here.

[simple viper]

I also saved the private key. Can I solve the problem when I combine all of these?

[upper turtle]

I had the same problem and without recovery in the account

[simple viper]

Did revovery fix it?

[simple viper]

Did you do recovery from here?

[simple viper]

I don't have 2fa. Can I do recovery?

[upper turtle]

I try to recover the account but seems as I haven’t it , I have it on my other ones Up , very strange

[simple viper]

The wallet is very strange. The private keys of the first account I opened were transferred to the second account. The private keys of the first account have changed.

[glass aspen]

you only have 2 controllers set, meaning 2FA recovery is not set- but you can try to import the profile into another browser extension, adding another controller key.

you can get more details regarding recovery and backup on the FAQ page: https://docs.lukso.tech/faq/onboarding/extension#how-to-check-if-2fa-is-set-up-correctly

for now, we do not support a backup file, but there is a new extension release coming up. please keep the file safe until then.

regardless, this relayer issue is already being in investigation. @brisk oriole should be able to give more information here.

FYI: @halcyon monolith

[magic panther]

General chat please help

[brisk oriole]

Regarding the "No sign permission" issue when you try to log in into a DApp or if you see an error on transaction screen like the one below: I'm working on a solution for this that I'm going to try out in the upcoming 1-2 hours.

This issue can arise when you try to import your UP into the extension (e.g. importing from one extension to the other between browsers or devices). For now, please:

1. DO NOT reset your extension;
2. and DO NOT delete/reinstall your extension.

As you want to preserve as much data as possible.

Adding or importing new profiles is not a problem in this case.

[mighty bronze]

Hey mate any progress from this?

[last tundra]

I had an issue regarding sign in permission and unable to do a transaction , I didn’t touch anything since then , should I go ahead and try?

Or can I recover my same profile in difference browser and try. Or try in the same downloaded one?

[brisk oriole]

Yes, we have a working solution that needs refining before we release it.
Please be sure to keep your extension installed until you get an update.

[brisk oriole]

I'd recommend keeping your current extension instance as it is and if you have recovery set up for your UP you can go ahead and try to recover in a different browser. If you are using Chrome you can also create a separate Chrome profile.

This profile will allow you to install a fresh instance of the extension and it will be kept separate from your current installation.

We still haven't released the fix for No sign permission but it is on it's way.

[last tundra]

Thanks . And a quick question: I have given the controller tab address and up address , hope it’s fine to share it and safe ?

[thorny saffron]

Controller and profile information are all available on chain to see by anyone. The main thing you revealed here is that they are connected to your discord profile.

For everyone on this thread.... We have a couple of big fixes for transaction and signing issues now. Please try transactions again and see if they're fixed. If not, check this message and see if you fall into one of these categories: #1191690467318964234 message