#Brutal Legend not launching

1 messages · Page 1 of 1 (latest)

crystal steeple
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I bought the game a few days ago and when I tried to launch it I'd be met with a black screen and the game shutting down immediately without an error message.

A friend and I did literally everything we could find to make the game launch, including but not limited to verifying the files, running as administrator, changing the compatibility thingy, adding missing files, disabling the steam overlay, changing the desktop's name to include only English characters and it's still crashing on launch.

I can't find anything else related to the crashes, please help me

modern ravine
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What are your system specs and GPU driver version?

crystal steeple
modern ravine
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Which OS?

crystal steeple
modern ravine
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I'm not sure if there's a way to generate a log file; that would be the sane place to start.

I'd probably do something silly like gradually downgrade my GPU drivers until it started working again. I'm still using an RX 590, so my drivers can only be so new.

fast folio
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Hey there just wanted to let you know I've seen this. It's a bit of a packed week for us as we're releasing Keeper on Friday but I'll try to give this some attention as soon as I can. Did you send us an email about this too? I seem to remember something in the inbox but I'm not at my computer right now

crystal steeple
modern ravine
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Emails will put in actual support tickets

crystal steeple
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Oh, aight, my bad, imma do that rn

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Just sent it, pretty much a copy and paste of everything I've sent here but I hope it helps 😂

fast folio
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Hey there, I did see it, but you're welcome to continue talking to me here or via email, I'm happy either way. As I say, it probably will take a little while at the moment, but I will try to get to this when I can 🙂

crystal steeple
crystal steeple
fast folio
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Hey there, sorry don't have an update for this at the moment. I've been trying to set aside some time to come up with some ideas for this but it's a puzzling one and I don't have a lot of ideas at the moment, but I will try to pick this up again on Monday.

crystal steeple
modern ravine
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Is there a command line argument that could be added to generate a log file?

crystal steeple
fast folio
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Just as a quick update, sorry for the continued delay - was off sick this last week so I haven't been able to get to stuff as quickly as I hoped and I have a bit of a backlog I'm dealing with now, so please bear with me. It feels like you've tried all the things we would usually suggest to fix the issue, but I have a few more things to suggest.

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First thing would be to download and install some files which should make absolutely sure there are no missing libraries on the computer even if you've tried installling them before. Sometimes we've had some luck using this source to install multiple versions of the Visual C++ Redistributable, when we can't seem to figure out which specific version of the library the computer is missing, and a game isn't responding. I'd start here: https://github.com/abbodi1406/vcredist/releases

GitHub
Releases · abbodi1406/vcredist

AIO Repack for latest Microsoft Visual C++ Redistributable Runtimes - abbodi1406/vcredist

crystal steeple
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so do i just download and unzip it or do i have to drag and drop anything into the game's files?

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just installing them didn't change anything and when i tried to run each of the exes they all gave me this message

Screenshot_29733.png
crystal steeple
fast folio
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Sorry, I meant to get back to you on this before, let me just look at the screenshot

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It looks like the page I sent you to no longer exists, so could you show me the names of the files you downloaded (just a screenshot like the last one but without the message in front should do)

crystal steeple
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here you go

7B4300BE-1E03-4D3F-89C9-309F0520B43C.png
fast folio
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Launch the 3rd one on that list, and when that message appears go to 'more info' and you should get an option to run anyway, use that

crystal steeple
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i just have it in my downloads by the way, do i need to add it to any folders?

fast folio
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No, just running the installer will be fine

crystal steeple
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it seems to be loading a bunch of stuff

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i need to close everything real quick

image.png
fast folio
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Yep, it's installing every version of the Visual C++ files that your computer might be missing, which might help run the game

crystal steeple
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or should i click the second option?

fast folio
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I'd go with the first one to be on the safe side

crystal steeple
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it finished it

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do i try running the game now?

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still the same thing

crystal steeple
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still nothing out of the ordinary

fast folio
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Hey there, sorry was dealing with a few other bits. I doubt it's related to a windows update but it might be a good idea to restart before trying if you haven't already. If that doesn't solve it though I'm afraid I'm not sure what the solution would be. I think we've tried all the things that would usually sort this out.

crystal steeple
fast folio
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It's still a mystery to me I'm afraid. I think I've suggested all the things that would ordinarily help. Sorry I can't be of more help on this occasion.

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What I will do is see if we have a comparable test system in the studio that we can run some tests with.

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But I'm not sure whether we will have one ready.

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Did you send a dxdiag report over email? I don't remember

crystal steeple
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should i send one here?

fast folio
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Sure you should be able to just drop it in here. I'll take a look, see if I notice anything.

crystal steeple
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it shows me this message and when i hit yes it gives me this empty page though

524486D5-09E8-41BA-85C6-FD5E9965D16B.png 8FAB77C6-316B-4956-8E62-C1752F02A9B1.png
fast folio
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Thank you, I've had a look at it... that's an unusual message, I haven't seen it before, did you say 'yes' to the question?

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I'd be interested to see what happens if you say 'no' instead. Also I notice you have Parsec virtual display drivers installed... do you currently use parsec and if not would you be against uninstalling it? I'm wondering if the game is getting confused about the displays.

crystal steeple
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deleted it but still nothing

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maybe something with those 2010 c++ thingies it keeps mentioning every time i launch it like in the video

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im only saying this cuz none of my other games, even the older ones, have a message like this

fast folio
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They should have been installed with that file I got you to install, so it remains a bit of a mystery

crystal steeple
crystal steeple
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also im pretty sure it's steam's fault as ive seen countless people have the exact same issue with other games

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and each game has its own fix for it

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when there is one

fast folio
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Hmm, thanks for the info. I'll see if I can reproduce this behavior when I'm able but I'm not quite sure when that will be and honestly I'm not sure what to do in the meantime. Except that if I can offer you a code for a non steam version so you can test this idea I would be happy to provide. If so, any preferences?

crystal steeple
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sorry i didnt get a notification and just saw your message

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so like a key for a different launcher?

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by the way i tried these methods that worked for people having the same issue on a different game and still nothing worked

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sorry for the screenshots, dyno kept deleting my links

fast folio
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It's unlikely to be related, yes, because this game used an engine which was written in house. Yes, though, I meant that I could give you a code for a different launcher to see if somehow the launcher is the issue here. Although I do believe the Steam version is DRM free so another thing to test would be to exit steam completely (make sure it's not just minimised but completely not running) but go to where the game is installed in File Explorer (likely somewhere in the steam folder) and see if that works or produces any different messages

crystal steeple
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should we try another platform?

fast folio
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I don't think it's very likely to work since they'll be running the same version and we just took the launcher out of the equation, so probably not much worth it. Must be honest, I'm low on ideas, it's quite strange for it still not to be working. If you have a console I could perhaps get you a code for a console version? Otherwise it may be time to get a refund from Steam, as I'm not sure I know what else to suggest for PC

crystal steeple
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oh, I see

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and I really wanted those steam achievements...

fast folio
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Sorry I couldn't be more help this time!

crystal steeple
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is there a way we could maybe contact steam about it?

fast folio
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I expect they would send you back to me, it doesn't appear to be a Steam issue

crystal steeple
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damn

fast folio
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I mean... hmm

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I suppose the Xbox store windows version might work, since those are packaged a bit differently

crystal steeple
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tried it a while ago and it did nothing

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it just opened steam which then crashed the game

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should i retry with steam closed?

fast folio
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might be worth doing but it sounds like maybe it wasn't actually launching the xbox version. Try uninstalling the game in Steam first

crystal steeple
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it just reopened steam

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so like deleting it from steam and installing it from xbox?

fast folio
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yes, but if you don't have Game Pass I will provide you a code for the game.

crystal steeple
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yeah, i dont own it on xbox