#MY UNSUCCESSFUL ATTEMPTS TO CONTACT GAMEHIVE SUPPORT VIA EMAIL AND HELPSHIFT...

15 messages · Page 1 of 1 (latest)

queen lintel
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Hey, everyone.
I'm pushing through the pets. How excited I was when version 6.8.0 introduced a new set that boosts pet damage every day.
I bought myself a season pass and a Buntron-XT-7 Legendary Set without a second thought. What was my surprise that this set does not work for me, although it is active.

In update 6.8.1, there was a correction to the description:
"General Changes.

  • The description of the Buntron-XT-7 set will now indicate how many days have passed since its creation".

But I didn't see any changes after this update either.

I reached out to gamehive support via helpshift. I got a reply from "Marc" and after a while he just stopped replying...

I tested this set in abyssal. It worked perfectly there.

Today I got a piece from the Gloomhoard Devourer legendary equipment set, then I bought the whole set for 2800 diamonds. The set activated, all bonuses are given as they should be. Next to the set there is a counter for the number of days since the set activation, which is not the case for my problematic set "Buntron-XT-7"

GAMEHIVE, what's the joke? I spent real money on nothing????
Who will compensate for moral damage, time spent?
In fact, I think it's a BUG. There is a reward for finding bugs. Think about it...

@amber geode maybe you can comment on that?

gameshift1.PNG gameshift2.PNG gameshift3.PNG gameshift4.PNG 5.PNG abyssal_game.PNG IMG_2444.PNG IMG_2445.PNG IMG_2443.PNG
graceful pelican
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By looking carefully, your sets DID activate. It is just day 1.

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It takes a total of 114 days for these sets to reach the maximum bonus.

queen lintel
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Look at screenshot with buntron set

graceful pelican
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Try restarting the game?

queen lintel
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I assume that if I scraft the set it will start working fine, but then what did I give so much money for?

rotund obsidian
queen lintel
rotund obsidian
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That’s odd mate, no idea why it’s doing that? Is the equipment for that set in your inventory?

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Just fyi it could be 2-3 days before you get a reply….

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But they’ll be able to sort it out

queen lintel
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At first they answered me very actively, and then they suddenly stopped

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I think they simply didn’t want to deal with my problem, so they just decided not to answer

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The problem is not with the shards, but with the number of days counter. Surely no one will compensate him🙃