Purchased premium,

[tender idol]

This is a 2 part problem.
1: The first issue i emailed about was that the free 30 days was not showing in the app, after i completed my purchase on August 9th. The renewal date was listed as 8 Sept instead of 8 Oct.
2: But this evening, after no problems this afternoon (premium active and kicking all afternoon, my Premium is no longer showing as active.

i've relogged and restarted the app several times.

Title should have reflected my problem better but i couldn't edit it after posting.

[hearty dragon]

@tender idol could you please send an email to [email protected]? cc: @grand orbit

[grand orbit]

oh dayom i completely forgot to reply to this

support has acknowledged it, can confirm that!

[tender idol]

already did, thought discord would be faster 🙂

[grand orbit]

we're awaiting response from Backend, they're the ones that sadly have to look into fixing this as Support doesn't have the information need to continue at the moment.

[tender idol]

no rush

[grand orbit]

can you send me a screenshot about the payment/confirmation of the 30 days in private

added you as a friend

[grand orbit]

actually not needed anymore

apparently none of the requests you sent went through regading PayPal

so simply starting a new subscription should work as intended

[tender idol]

The added pic shows a subscription active until September. But I can’t find the transaction in my PayPal.

If it somehow enabled premium but the transaction didn’t go through I’ll just re subscribe again.

[tender idol]

Then I’m sorry for taking up your time. Thought everything was settled and the app threw an error.
I’ll re sub, is the free 30 days only for new accounts then? Screenshot 1

[grand orbit]

not new accounts, first time subs basically

[tender idol]

Thanks for the app btw. It’s literally a saver for me to even consider playing league. Just too old to learn all trees and builds. I really appreciate it.

[grand orbit]

no problem mate, we're workin on even better improvements, so if you're noticing things that you'd like to see changed/adjusted, let us know and we'll do our best to make it an even better app

[fervent mango]

Olá, eu estou com problema no meu pagamento, ele foi rejeitado por algum motivo e então eu tentei colocar outro cartão, mas diz que já faço parte da assinatura mesmo sem ter os benefícios do premium

E eu já havia assinatura ativa antes

[hearty dragon]

@grand orbit can you assist him?

[celest dock]

ku_tadao

🌐 Translations

🇺🇸 Original (English):
Could you tell us the email used for your Blitz account, that way we can identify what is going on

🇵🇹 Portuguese

Poderia nos informar o e-mail utilizado em sua conta Blitz, para que possamos identificar o que está acontecendo.

AI Translations • May contain minor inaccuracies · Aug 26, 2025, 12:39 PM

[grand orbit]

@fervent mango ^

[fervent mango]

Hello

[celest dock]

ku_tadao

🌐 Translations

🇺🇸 Original (English):
the reason why your payment wasn't working according to stripe is because "This payment failed because the customer's bank has declined the payment and has directed Stripe to block future attempts.", because of this, we can't help out.

🇵🇹 Portuguese

A razão pela qual seu pagamento não estava funcionando, segundo o Stripe, é porque "Este pagamento falhou porque o banco do cliente recusou o pagamento e instruiu o Stripe a bloquear tentativas futuras." Por causa disso, não podemos ajudar.

AI Translations • May contain minor inaccuracies · Aug 26, 2025, 4:20 PM

[grand orbit]

@fervent mango ^

[fervent mango]

Obrigado

Vou verificar com o banco

[fervent mango]

Então

Eu troquei o cartão e o banco mas mesmo assim da o mesmo erro

[celest dock]

ku_tadao

🌐 Translations

🇺🇸 Original (English):
You might have noticed already, but the issue should be fixed now

🇵🇹 Portuguese

Você já deve ter notado, mas o problema deve estar resolvido agora.

AI Translations • May contain minor inaccuracies · Aug 26, 2025, 8:32 PM

[grand orbit]

@fervent mango