The app does connect to my LoL profile, but it seems it can't find it.

[spring plinth]

there's a message that says : Non siamo in grado di trovare il nome di convocatore nella regione specificata. Assicurati di non inserire il tuo nome utente di accesso e controllare la regione.

[neat idol]

to better understand and resolve the problem, I’d like to offer a remote assistance session using Quick Assist. This will allow me to view and troubleshoot the issue directly on your system.

Here’s how it works:

1. I’ll provide you with a unique code to start the session.
2. You can share your screen securely with me.
3. We’ll work together to identify and fix the issue.

Let me know if you’re comfortable proceeding with this option and your availability for the session.

[spring plinth]

okay, tomorrow?

[still pilot]

I'm having the same situation

[neat idol]

@spring plinth @still pilot feel free to reply to this message whenever you are available, we can then set up a remote assistance session

[still pilot]

I'm available rn

[neat idol]

I will be in two hours 😅

[neat idol]

I'm available now, reply to this message in case you are aswell

[low ermine]

what is your region, name, and tag line?
ex: NA Rio#Rio

[still pilot]

oh man, mb; my region is LAN, name's Esperuz, tagline should be #ESP

I'll be on for a couple hours while I do a project, so, just hit me up to do the session whenever you can

[neat idol]

im available now

the code you have to enter in Quick Assist is 29A49V

just let me know whenever you entered it

[still pilot]

cool

let me do that rn

done

[neat idol]

awesome

in Quick Assist, can you give permission for me to control the mouse

thank you

[still pilot]

There we go

[neat idol]

can you open up League and login

[still pilot]

Sure

[neat idol]

I got the information i need, i'll use it to figure out what is going on, whilst you can continue working on the project