Valorant overlay not working

[formal lantern]

Hello @agile brook, @wispy patrol has requested you to send your logs
First, open the Run dialog by pressing the Windows key + R on your keyboard.

Secondly, type in one of the following paths, depending on which logs you need to access:

Game Crash Log(s)

%appdata%\Blitz\game_crash (last file, if any)

GPU Log(s)

%appdata%\Blitz\gpu_logs (last two files)

Application Log

%appdata%\Blitz (app or app.log file)

Be sure to send all files mentioned above, not just one.

[wispy patrol]

WARN [2024-6-19 02:29:29] [osr] set gx size: {"height":0,"width":0}
info [2024-6-19 02:29:29] [+] saveSize this.size {0x0}
info [2024-6-19 02:29:29] [+] Valorant actual game width and game height 0 0

the app can't get your window size

if there are any window optimizations you're doing, try disabling them

but otherwise this is an issue we're aware off, but haven't found a fix for yet

[agile brook]

what are window optimizations ?

why isnt it allowing me to sign up ?

[paper matrix]

https://drive.google.com/file/d/1Ng3EiYp2EaOZmPvTIKSunbFOfIHmGY8d/view?usp=sharing
@agile brook please try this new build

[wispy patrol]

the user mentioned in a different ticket that this did not resolve their issue
Nevermind it fixes it according to the logs attached at the bottom

@agile brook uninstall Blitz completely, then install the version above

then send the logs again after testing it out

[formal lantern]

Hello @agile brook, @wispy patrol has requested you to send your logs
First, open the Run dialog by pressing the Windows key + R on your keyboard.

Secondly, type in one of the following paths, depending on which logs you need to access:

Game Crash Log(s)

%appdata%\Blitz\game_crash (last file, if any)

GPU Log(s)

%appdata%\Blitz\gpu_logs (last two files)

Application Log

%appdata%\Blitz (app or app.log file)

Be sure to send all files mentioned above, not just one.

[wispy patrol]

^ a guide in case you forget

[agile brook]

Okay so I will download that version and I’ll send the logs

[wispy patrol]

yes but be sure to uninstall first

and close all games in the background before uninstalling

[agile brook]

Okay I will

is it safe because wehn i downlaod it this pops up

[wispy patrol]

yes

[agile brook]

this is what I mean about signup issue

I will send logs now

[wispy patrol]

ok yeah send logs

[wispy patrol]

thanks

[agile brook]

Here are the logs you asked for

[wispy patrol]

we will use this information to look into the issue

[agile brook]

thank you I dont know what the issue is with the signup/ login but as you saw in the clip im doing it right

I cant signup to subscribe to premium if i wanted to

[wispy patrol]

the signup issue is unrelated to this

[agile brook]

What do you mean

[wispy patrol]

From what we can see in the logs, the issue you had before is fixed meaning that it will be fixed in the next version.

the test version is not meant to fix the overlays, it only test something new in the code

the login issue you have should be fixed when you go back to normal version

close all games, including valorant, then follow this guide
#1227340481764262000 message

use the Fix Common Issues

[agile brook]

Okay yes I launched valorant now and the overlay is appearing

But how do I fix the login issue ?

[wispy patrol]

read my messages please

[agile brook]

I also tried this way

I downloaded the troubleshooter what should I click to resolve ?

[wispy patrol]

Fix Common Issues

[agile brook]

okay one minute

Do I run it with blitz open or closed ?

[wispy patrol]

both are fine

closed is better though

just make sure all games are closed

[agile brook]

okay

Okay after I did the troubleshoot It brought me back to this verison is this supposed to happen

[wispy patrol]

yes

now you don't have to use the test version anymore as the test is complete

for now just stay on this version.

your overlay issues will fix themselves in a future version when the code in the test version goes to the new version

[wispy patrol]

use Microsoft Edge

not Chrome

[agile brook]

I have tried to signup and its not fixed

okay one minute

[wispy patrol]

if it still doesn't work afterward, try to record it for me

[agile brook]

okay

after i tried to signup the overlay was gone and i tried using the troubleshooter and its not working again

I really dont understand whats happening

When ever i try to login or signup the overlay stops working

completly

[wispy patrol]

you have the log open somewhere

like notepad

[agile brook]

one minute

the overlay stopeed working man

Idk whats going on honestly

Can we do some call or something

and try to fix this together

screen share

[wispy patrol]

.

read my messages please

[agile brook]

i have nothing opened

[wispy patrol]

nobody is talking about having anything open

[agile brook]

i even opend the task managger

[wispy patrol]

dude

i'm telling you

it will not work in the latest version

the test version is to test

it was working in the test version

meaning that you have to wait till the test version becomes the latest version

[agile brook]

it worked on this version

[wispy patrol]

ok this ticket is gonna be closed because you're clearly not reading what i'm typing

[agile brook]

Which one is the test version ?

[wispy patrol]

the version you just linked

[agile brook]

okay can i just play on that version ?

[wispy patrol]

you can, but you won't get new versions when you are on that version

so the best choice is to wait on the version you are right now

[agile brook]

okay and for the signup issue ?

i just logged in from microsoft edge and blitz said server error check discord server

do you want me to record

[wispy patrol]

yes

[agile brook]

What is the issue here ?

Microsoft edge

This is why im annnoyed becasue like nothing is working

Does creating an account and deleting it and trying to recreate one with the same email cause this issue ?

[wispy patrol]

can we do a quick Quick Assist session so i can collect some logs from your client?

Quick Assist = Microsoft their Teamviewer like application

[agile brook]

I’m sorry what’s quick assist I don’t know that

[wispy patrol]

Quick Assist is a tool that lets me see your computer screen and control it to help fix any problems you're having. It's like having me right there with you, but online. Here's how it works:

1. Open Quick Assist:

   • On your computer, click on the Start button (the Windows logo in the bottom-left corner).
   • Type "Quick Assist" in the search box and click on the Quick Assist app when it appears in the list.

2. Get Assistance:

   • When Quick Assist opens, you'll see two options. Click on the "Get Assistance" button.

3. Enter Code:

   • I will give you a code. Enter this code into the box that says "Code from assistant" and click "Share Screen."

4. Allow Control:

   • A pop-up will ask if you want to allow me to control your screen. Click "Allow."

[agile brook]

Okay I’ll install it

[wispy patrol]

except instead of fixing an issue, i'm collecting logs

[agile brook]

Okay

[wispy patrol]

the code is 86QA88

[agile brook]

I entered

[wispy patrol]

now at the top click on Accept

can you send the two files that are on your Desktop

they're named Blitz Login Discord + Gmail

i will send them to the developers for investigation

[agile brook]

okay yeah sure right away

[wispy patrol]

thanks

[agile brook]

ofcourse no problem

How long will it take for the overlay issue to be fixed when is the next update/patch going to be released

[wispy patrol]

Next release, we already released something today meaning that it might be next week

[agile brook]

also do you know how to fix this Blitz logo not showin its annoying lol

[wispy patrol]

I'm not sure, that's out of our control

[agile brook]

No problem thank you for what you have done today

Will you contact me for further investigation ?

for the login issue ?

[wispy patrol]

yes

[agile brook]

Okay talk to you soon

[wispy patrol]

i just need to wait for some other devs to respond.

[agile brook]

for blitz does it auto update latest release or do I have to manually update ?

[wispy patrol]

if you're on the version you were on when i connected, then it will automatically update

[agile brook]

okay perfect

[agile brook]

Hello any new news ?

[wispy patrol]

no one is present in the office in the weekend meaning we have to wait for the workweek to start again

I'll discuss it monday again with the devs but i might have a proper response Tuesday

[agile brook]

Okay all good brother best of luck

Just remmember to mention I created an account with my email and it worked just fine but then the overlay wasnt wroking so I deleted the account and I thought that might fix it but then when i tried creating an account with the same email it didnt work

[wispy patrol]

i'll use that information in the discussion, thank you for that.

[agile brook]

You're welcome

[wispy patrol]

@agile brook would you be able to do another Quick Assist session?

however this time it would be with @heady nova

[heady nova]

please ping me when you are available

[wispy patrol]

respond to the message with Ping enabled *
||we have disabled the @ on every person in the server to avoid spam||

[agile brook]

hello marcel I am ready when you are

[agile brook]

yes i would be okay with doing another quick session sorry for the late reply I had exams

[agile brook]

im here

[wispy patrol]

i just messaged him aswell, hopefully he'll be available soon

[heady nova]

@agile brook sorry, can we now?

[agile brook]

yeah sure we can right now

[heady nova]

my quick assist code is P7EAP3

[heady nova]

it ended?

[agile brook]

thank you

[agile brook]

Hello any updates ?

[agile brook]

any updates ?

[wispy patrol]

no one is present in the office on weekends

[agile brook]

Hello

any updates ?

[wispy patrol]

@heady nova regarding the above 👀

[heady nova]

@agile brook let me know when you are free for a new session

[agile brook]

15 minutes

[agile brook]

I can right now actually

I need quick assist code