#blitz is not detecting my apex account

47 messages · Page 1 of 1 (latest)

clear vine
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can someone help me?
blitz is not detecting my apex account

silver snow
glass geode
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@clear vine do you play on EA or Steam?

clear vine
glass geode
# clear vine steam

goto %localappdata%\Programs\Blitz\resources\binaries\ and run blitz-update-digicert.exe

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after that, restart your pc

prime sail
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Can anyone please help me? After updating apex, blitz can be turned on normally, but the damage calculation table is not displayed when entering the game.

vocal canopyBOT
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Hello @prime sail, @glass geode has requested you to send your logs
First, open the Run dialog by pressing the Windows key + R on your keyboard.

Secondly, type in one of the following paths, depending on which logs you need to access:

Game Crash Log(s)

%appdata%\Blitz\game_crash (last file, if any)

GPU Log(s)

%appdata%\Blitz\gpu_logs (last two files)

Application Log

%appdata%\Blitz (app or app.log file)

Be sure to send all files mentioned above, not just one.
prime sail
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Sorry, my English is not very good. Is there a Chinese version that I can read?

glass geode
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我现在用的是手机，你得等我上了电脑后才能正确翻译信息。

prime sail
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👌 thank you

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I get off work at about half past five in the afternoon

glass geode
# prime sail I get off work at about half past five in the afternoon

基本上是这样翻译的

您好 @🐼, @glass geode 请求您发送日志
首先，按键盘上的 Windows 键 + R 打开 "运行 "对话框。

其次，根据您需要访问的日志，键入以下路径之一：
游戏崩溃日志
%appdata%\Blitz\game_crash（最后一个文件，如果有的话）
GPU 日志
%appdata%\Blitz\gpu_logs （最后两个文件）
应用程序日志
%appdata%\Blitz （应用程序或 app.log 文件）
图像
请确保发送上述所有文件，而不仅仅是一个。

prime sail
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Does it mean that I press windows key+R on the keyboard and then enter the following three strings of codes in sequence?

  1. %appdata%
    \Blitz\game_crash
  2. %appdata%\Blitz\gpu_logs
  3. %appdata%\Blitz
glass geode
prime sail
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所以是把這三個路徑的文件傳給你們是嗎？

clear vine
glass geode
clear vine
clear vine
glass geode
# 
ERR! [2024-1-10 10:41:05] ERROR FETCHING APEX OFFSETS
ERR! [2024-1-10 10:41:05] TypeError: Cannot read properties of undefined (reading 'data')
ERR! [2024-1-10 10:41:05]     at onInject (\AppData\Local\Programs\Blitz\resources\app.asar\src\gameHandlers\apex\index.js:175:30)
ERR! [2024-1-10 10:41:05]     at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
ERR! [2024-1-10 10:41:05]  unhandledRejection TypeError: Cannot read properties of undefined (reading 'data')
ERR! [2024-1-10 10:41:05]     at onInject (\AppData\Local\Programs\Blitz\resources\app.asar\src\gameHandlers\apex\index.js:175:30)
ERR! [2024-1-10 10:41:05]     at process.processTicksAndRejections (node:internal/process/task_queues:95:5) Promise {
ERR! [2024-1-10 10:41:05]   <rejected> TypeError: Cannot read properties of undefined (reading 'data')
ERR! [2024-1-10 10:41:05]       at onInject (\AppData\Local\Programs\Blitz\resources\app.asar\src\gameHandlers\apex\index.js:175:30)
ERR! [2024-1-10 10:41:05]       at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
ERR! [2024-1-10 10:41:05] }```

your issue is related to your connection
vocal canopyBOT
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Changing DNS to Cloudflare

Hello @clear vine, @glass geode has requested you to follow the guide below

when your network configuration contains errors, chances are high that you cannot see the following:

  • Statistics
  • Images
  • Builds, Runes or Summoners (League of Legends)
  • Ingame Information

Time for instructions!

Step 1

Select the Start menu > Settings.

Step 2

On Network and Internet, select Change Adapter Options.

Step 3

Right-click on the Ethernet or WiFi network you are connected to and select Properties.

Step 4

Choose Internet Protocol Version 4.

Step 5

Select Properties > Use the following DNS server addresses.
Preferred DNS server: 1.1.1.1
Alternate DNS server: 1.0.0.1

Step 6

Select OK.

Final step

Restart Blitz.gg

glass geode
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follow that

clear vine
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still not fixed

glass geode
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i mean the issue mentioned in the logs is connection wise, if both guides i sent you don't fix it, then it's something we don't know a fix for.

you could try a VPN i suppose, but that's not a fix in my eyes

clear vine
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i was able to use it before reinstalling windows

glass geode
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well, step one, figure out what you're missing on your system that caused these connection issues

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step two probably is install missing drivers

mint oriole
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I am having same issue. since update. it is not recognizing any apex games played. or stats etc

glass geode
vocal canopyBOT
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Hello @mint oriole, @glass geode has requested you to send your logs
First, open the Run dialog by pressing the Windows key + R on your keyboard.

Secondly, type in one of the following paths, depending on which logs you need to access:

Game Crash Log(s)

%appdata%\Blitz\game_crash (last file, if any)

GPU Log(s)

%appdata%\Blitz\gpu_logs (last two files)

Application Log

%appdata%\Blitz (app or app.log file)

Be sure to send all files mentioned above, not just one.
mint oriole
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no game crash logs

glass geode
mint oriole
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steam

glass geode
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testing it rn myself, might be an issue on our end actually

normal rover
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@mint oriole can you try restarting app

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both game and app, actually

clear vine
normal rover
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but did you try doing after the announcement I made?

clear vine
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no i will and let u know after that

mint oriole
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TODAY ITS ALL FIXED. TY FOR YOUT TIME

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sorry for caps

mint oriole