#๐Ÿ›ใƒปbug-reports

1 messages ยท Page 85 of 1

sharp zenith
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shell gets blurry sometimes, idk why. just change the settings and it will go back to normal

fossil hollow
karmic blaze
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Why does it take spaces in the enter code box on shell when item codes don't have spaces in them? bigbrainplank

sharp zenith
fossil hollow
sharp zenith
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idk

indigo token
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@sharp zenith Try just ctrl+ or ctrl - until it's sharp but you still have good fps

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My guess is as your computer heats up shell automatically lowers the details

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@karmic blaze I've never noticed that

fossil hollow
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Perhaps some issues with the collision boxes lol, my guess is the collision box for the nade can somehow fit between the two collision boxes for the boxes

sharp zenith
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?

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the sky scratcher hitboxes are so messed up lol

magic pond
fossil hollow
fossil hollow
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these things

sharp zenith
fossil hollow
sharp zenith
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when you try to snipe someone under it lol this slowmode

fossil hollow
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hmm i c

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also if you jump PERFECTLY between one of the blocks in the bottom you fall out of the map, speaking of which shell should add a "killing altitude" at about maybe say 10 blocks below the bottom of the map

sharp zenith
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noice

copper iris
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can someone discuss my issues

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Stuck in intialising now.

copper iris
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Also can yall devs hoomans give a shell shockers pc download version.

magic pond
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after creating a private game, I noticed what appears to be a display glitch. the area of where my shot would go was displayed below the play button. Whenever you switch weapons, the area of where your shots can go corresponds to the weapon you select. However, when you switch to shotgun and then to another weapon, the shotgun area stays. While this is a glitch, I'm not certain if the bloom areas are supposed to be shown here in the first place.

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this is what it looked like when I first came into the game using an rpg. Note that this happened every time I created a private game and would disappear after spawning, going into spectator mode, or visiting your inventory and the shop.

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after switching to the shotty and then another weapon, the shotgun area stays. This is the same with the rpg area as well.

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you can see it better in spec mode

robust arrow
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Also happens in spectate... And you beat me to it

magic pond
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although once I came out of spec mode, the the bloom area thingys disappeared completely

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if you join with any weapon besides the rpg and shotty, there's a black spot along with the area of bloom.

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However, after switching to rpg or shotgun, this shaded area disappeared completely, and didn't return when I clicked back on sniper, aug, ak, etc.

kind lotus
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thanks for the report bro

magic pond
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np

robust arrow
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That happens to me I thought it was just normal. You can get rid of it in spectate by spectating or pressing play and then escaping again

subtle agate
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This channel is for bug reports, Please delete that xx

scenic monolith
fossil hollow
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Gotta love the misaligned crosshairs

robust arrow
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That was reported a while back still unknown cause

fossil hollow
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Btw when I shoot the bullet comes from the black cross not the four bouncing rectangles

gaunt linden
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I'vehad ammo glich

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like I would have the crackshot sniper and the free-range sniper and I would have gotten killed woth free-ranger sniper then crackshot and then I started to use the EggK-47 and then I had crackshot ammo I was shoot the EggK-47 and I would have crackshot ammo I figure it was seriouslycool for different gun for the game ya know

proper zenith
gaunt linden
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also my shots are coming off late in the game

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also there is another complaint the codes for redemption them they dont work AT ALL

kind lotus
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@gaunt linden what do you mean by the code redeem bar not working? what ways does it not work

fossil hollow
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Codes work fine for me lol

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I'd say maybe check your connection?

pale totem
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i dont think the sky is supposed to look like this stress

smoky osprey
scenic monolith
velvet cairn
fossil hollow
high horizon
fossil hollow
high horizon
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kek

karmic blaze
indigo token
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@pale totem This is the wrong skybox AND in the wrong order... No idea how that happened

indigo token
fossil hollow
karmic blaze
karmic blaze
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fullscreen but with devtools open on the side

old flicker
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poglo poglo 2 poglo emojis added in this server

thick root
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In headless.gg, I press mute site by right clicking on the tab in chrome. As long as that tab is not closed, the audio is muted. However, when I close the tab and open headless in another tab, then the audio starts eve though chrome shows site muted in the url bar. I have also seen by right clicking on the tab. It also shows an option to unmute the site, which means that the site is muted, but still I can hear the audio. For the site to be muted, I have to press Unmute site once and then again Mute the site.

Steps to Reproduce the problem

  1. Use Chrome to open headless
  2. After opening right click on the tab and press mute site
  3. The audio stops
  4. After that close the tab and open a new tab
  5. Open headless there
  6. You can find the small speaker with cross symbol in the right end of the URL bar
  7. But still you will hear the audio
  8. Right click on the tab and click Unmute site
  9. Repeat step 8 but this time press Mute site
  10. Only then the audio stops

This problem does not happen with other BWD games

frail geyser
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We don't really support display ratios lower than 4:3. That's why the crosshair is off-center. You'll also get some smashed up UI when it's that narrow.

barren dust
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Serious question; did you guys buy your East Coast MZ servers from a homeless guy in the back of a Popeye's Chicken? Because I think you maybe got ripped off seeing as they don't work. ๐Ÿ˜†

woeful crystal
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thatโ€™s all you buddy. Ratio

indigo token
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@thick root Thanks.. .that's one well formatted bug report! We really appreciate it

hazy fossil
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This shoes up e erytime i try to play on mobile online when i go into a game help plssss

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This works though

kind lotus
# hazy fossil

Hi sorry about this, just wanted to confirm what the problem is; what are you playing on? and where are you seeing this error, every time you try to join a game?

hazy fossil
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Ipad

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Wym where are u seeing this??

kind lotus
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As in, what area of the game? is it every time you quick-join, or every time you create or join a custom, or only sometimes when you do one of those

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and does reloading the page help?

hazy fossil
kind lotus
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So I'm new to the team and still learning some things, so i had to check with some people, but it seems we do not support the game played through a web browser on a device. We do however have an app for iOS that should function quite well if you wanted to give that a try! Edited to tag you for visibility @hazy fossil

hazy fossil
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This guy did it

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It probably my device that the problem

kind lotus
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its very possible that with workarounds you could get it working; however, we still do not support it so it is not a bug that is likely to get fixed

hazy fossil
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Ok

kind lotus
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Like i said, if you want to play it on an iOS device, we have an app that works pretty well!

hazy fossil
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Ill try ๐Ÿ˜€

grave ibex
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duplicate name in leaderboard. not sure why

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console had no errors

grave ibex
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skin colors arnt working (he says he has silver color but i don't see it)

robust arrow
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Maye he has it he just isn't wearing it

grave ibex
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Everone else in the lobby had a red skin

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it was unusual

kind lotus
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Seems to be working for me

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so not sure why that one game would be like that... are you still in it, and can I get an invite to it if so @grave ibex

grave ibex
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im not in it anymore, sorry

kind lotus
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all good

grave ibex
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my brock skin was also being weird. it changes to defualt by itself sometimes, but that was happing weeks ago so nothing new

orchid quailBOT
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Waldoh?#8008 muted ๐Ÿ’›๐ŸŒบโ‚ฌั‚ฤฆๅ‚ล‡๐Ÿ’›๐ŸŒบ#7335 indefinitely.

robust arrow
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Yeah I redeemed liquid smoke and it auto equipped it for every gun accept the brock

old flicker
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yes and whenever i make the brock liquid smoke it gets changed back to the default black one

oak fable
karmic blaze
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Yesterday's mid-month New Yolker was Issue 32 however the midmonths before this weren't counted as separate issues. Shouldn't the September 1st New Yolker be Issue 32?

somber heron
robust arrow
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i just had vip item pop up in front of midmonth update pop up

prime carbon
robust arrow
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yesh

prime carbon
robust arrow
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no

quaint berry
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i kind of have a bug idk my acc has nothing

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i hade a lot of things now i have nothing tell wiz

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had

kind lotus
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Can you send a screenshot of the issue?

sharp zenith
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So there is a weird glitch but it not really a glitch were if you play in teams, get a 4 ks and then join the other team, then get a kill so then you get the sheild with one kill

split lintel
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it's always been like that

kind lotus
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intrstng

sharp zenith
split lintel
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i like the theme youre using ๐Ÿ˜‰

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pretty sure it isn't a glitch anymore

sharp zenith
orchid quailBOT
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Waldoh?#8008 muted LeSavagePotato#6969 indefinitely.

mental gust
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i cant open my shell it was stuck in loading page

misty chasm
barren dust
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Why are your MZ servers so laggy? I play a lot of online games, your servers are consistently the worst I encounter. Don't you care enough about your players to fix them? It's a disgrace. Honestly you guys should be ashamed. Hire some real devs, you obviously have no clue what you're doing ๐Ÿ’ฉ ๐Ÿ’ฏ ๐Ÿ’ฉ

old flicker
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bruh

floral latch
# barren dust Why are your MZ servers so laggy? I play a lot of online games, your servers are...

Let me respond to that. Merc zone is a game thatโ€™s been out for a little bit but is always being tweaked on so that players get the best experience gaming on it. And yes the devs do care because theyโ€™ve been constantly working on it for the time of itโ€™s existence. Instead of actually trying to help with the situation that you brought up, you question the work of people who know so much more than you. Instead of giving them crap about it, maybe try to understand whatโ€™s going on. Thank you.

barren dust
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The servers lag so much that the game, that you say they spend so much time, energy and effort to 'constantly tweak' is UNPLAYABLE. Does that help? Maybe instead of spending so much time ensuring the players get the 'best experience gaming' on it (which, by the way has NOT fundamentally changed for many, many months), they should concentrate on the gameplay experience not being so frustrating that their best players straight up quit. If you don't know what's happening in the player community, you're not paying attention. So many good players are gone it's almost painful. To me that screams "I don't care". I'd love to see the game run properly first, then get fancy animations , colorful skins and coins. To me all that is window dressing, which would be great, if the window wasn't broken.

kind lotus
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but we know that there's issues with the server and we aren't working on any skins until its dealt with. Performance is the #1 priority at the moment for the MercZone team, specifically the lag right now

ashen spindle
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This weird lag or glitch keeps on happening

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and my fps and ping is normal

kind lotus
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That is a lot of artifacts.... Could i ask what browser youre playing on?

ashen spindle
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chrome and violentegg.club

misty chasm
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Well that's just simple texture issue can be fixed by reloading the page

ashen spindle
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it happens every time i play

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reload my computer ?

kind lotus
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and no, they means reload your page

ashen spindle
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ummmm I can't use shellshock.io because of weird restriction pages im playing on my school computer rn

kind lotus
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Just wondering if maybe the website is causing the issues. Has this always been the case or is this new?

ashen spindle
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hmmm lemme try to play on that

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still doesnt work

kind lotus
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And have you used this site before on that computer and its been fine?

ashen spindle
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no i just tryed it

kind lotus
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Sorry i mean your other site*

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violentegg

ashen spindle
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no first time on this computer

kind lotus
#

My gut instinct tells me that the computer you're on may be a little janky itself, school computers are typically not set up for gaming, but I'll bring it up and see if maybe we can optimize better going forward. Thanks for bringing this to our attention!

lavish acorn
ashen spindle
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last time it worked great with my school computer uncapped frames and it was rly nice

kind lotus
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might have been a better computer, though most schools get uniform hardware so they don't have to fiddle with this stuff ๐Ÿ˜›

ashen spindle
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xD

kind lotus
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could you try playing on a different computer that may or may not look slightly more cool than that one and see if that works better? After trying what Faith said, of course

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or I guess what Faith said Wiz said

ashen spindle
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hmm i do have another but it doesnt hold as many frames my school holds like 140 mine holds 60 so its fine ig

viral sparrow
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Just got my new pc and im playing but constantly spiking to 400-500ms

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Or 200 ms, with occasional spikes to 3000

misty chasm
viral sparrow
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Im downloading games from steam if that could be it

misty chasm
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Yes that could be it

ashen spindle
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yh

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it says 15 Range min range max 15 precision 10

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@kind lotus ]

kind lotus
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hey sorry, i saw and relayed it back to people smarter than I haha, was jsut waiting on their word before coming back to you. Wanted something to say before I said anything

ashen spindle
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k

kind lotus
#

Okay, talked it out with someone and it seems those stats are a little low (for reference, mine comes back at RangeMin: 127 RangeMax: 127 Precision: 23"

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so he says its something we'll have to do serverside to account for PCs with those stats, as we DO want it to run on school PCs. Stay tuned for a fix!

ashen spindle
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ok

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will it be next update or.... in the background?

kind lotus
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likely in the background, most of the update stuff is content I believe

ashen spindle
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k

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@kind lotus this is what it is on my reguler so i do see the difference

kind lotus
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yeah same as mine haha

sharp zenith
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found a teleportation glitch in shell. jump onto this lamp and then spam space to teleport to right above you

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although it is pretty hard to get on

oak fable
sharp zenith
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yeah

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there also might be another one but i havent been able to get to it yet

oak fable
sharp zenith
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somehow you can fit under it

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but it just lags you back down :(

copper iris
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can someone discuss my issues
Stuck in intialising now.

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Please tell and pls others dont spam my message is not seen

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how?

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@grave pollenhow?

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@grave pollen stuck in this now

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element.style {
}
html, body {
padding: 0;
margin: 0;
overflow-x: hidden;
width: 100%;
height: 100%;
}
body {
font-family: 'Roboto Condensed', sans-serif;
}
user agent stylesheet
body {
display: block;
margin: 8px;
}
style attribute {
font-size: 3.77604px;
display: block;
}
html {
font-size: 10px;
scrollbar-width: thin;
scrollbar-color: #FFD800 #4B6E70;
}
::-webkit-scrollbar {
width: 1em;
}
::-webkit-scrollbar-thumb {
background-color: #FFD800;
}
::-webkit-scrollbar-track {
background-color: #4B6E70;
}

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this too

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devs pls fic this

oak fable
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not rlly a bug but the shell pic has the old logo

kind lotus
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something happened to my account

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can anyone help

misty chasm
kind lotus
#

i dont understand you

misty chasm
#

Press ctrl + shift + r

analog field
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it is reload

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righttiktok

orchid quailBOT
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Banned double DD#5619

smoky osprey
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@craggy lava DD

indigo token
#

@copper iris Just a heads up you pasted your elements tab and not the console! When you get a chance post that here and we can continue to dive in

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As a good troubleshooting step, try to play in an incognito browser and let me now if that helps

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@kind lotusLet me know if Winner's advice works - I can walk you though some more steps!

potent moss
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errors in shell (for some unknown reason). Makes the game freeze

indigo token
#

@potent moss thanks! This happened becuase you had nothing but the default grenade equipped. When you log out of an account with a special nade and do not reequip the basic that can happen. We are aware of the issue and will work on a fix

potent moss
#

oh ok lol

thorny stirrup
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@kind lotus

magic pond
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teams mode confirmed????????

prime carbon
kind lotus
#

Thats a weird one for sure...

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any chance you know how it happened @thorny stirrup ? ๐Ÿ˜›

thorny stirrup
slender tinsel
#

LOL

timber ginkgo
thorny stirrup
robust arrow
#

also i am ded and have a bounty

robust arrow
kind lotus
#

Yeah, thats what we were in that match to test :3

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whole game goes janky for unknown reasons, so just wanted to make sure it was happening on Dev so we could narrow down cause without blowing up the live game

kind lotus
#

Wizard support again

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can u help me with it

kind lotus
#

and when i check my internet its connected and i have nice connection, but it says Internet connection required

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what shall i do ๐Ÿ˜”

misty chasm
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Try disabling the extensions if any and / or clear cache @kind lotus

kind lotus
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ye i will, btw what do u mean by / clear cache?

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idk

misty chasm
kind lotus
#

kk thnx

misty chasm
#

@leaden prairie that's not a bug they are free hats .

leaden prairie
#

oh

leaden prairie
misty chasm
leaden prairie
#

๐Ÿ™‚

grand parcel
#

i just got logged out, and its saying account not detected

sharp zenith
#

.

karmic blaze
#

sg is back to being unplayable

viral sparrow
#

recently got a new pc, and have been having horrible crashing problems, i had it on my old chromebook but much less than now, suddenly the game will freeze and if i try to shoot someone it will just go through them as they aren't there, just my screen is frozen This can last for up to a minute and then I either disconnect or have to wait, then it would unfreeze and just for a brief second i can see the ping at anywhere between 5000 to 48,000. Don't know if it's the game or something's wrong with my pc/internet.

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To add: If i disconnect its just the fried egg in the middle screen moving, nothing happens. If i try to go to the homepage when it's frozen, nothing inputs. So i have to close chrome to reset, also, its only happened to me in pubs.

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Just disconnected again, ill send a video as an example

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I could play for a few mins after clearing cache, just happened again, I think it could be my internet

misty chasm
#

Send console log errors when that happens @viral sparrow . Also try playing by changing all skins (guns / nades / clothes ) to default or others as it is seen in some players to cause freezing.

viral sparrow
#

heres what i could capture

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this was a few secs after it happened though

misty chasm
#

Show the bottom one fully , that's important. The red text
the top ones are just adblocker. So you might as well once try disabling adblocker

viral sparrow
#

status 4040

karmic blaze
#

spatula gravity didn't bring it back down to the ground but kept it floating instead

prime carbon
karmic blaze
#

just noticed it when I spawned into the map - I'll see if I can repro

misty chasm
karmic blaze
misty chasm
#

Yeah it is same as old change then .

somber heron
#

I was playing Slashy Camp and when I went into the app on my iPad, it just stayed at this for like 10 minutes. In the end I had to reinstall the app and then it worked.

kind lotus
#

Any chance you know what the ad was for?

indigo token
#

@viral sparrow Certainly something is up with this - We would love to see the console log from that bottom error message to see a little more context

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Is it still happening now?

viral sparrow
prime carbon
weary kite
#

I have a huge bug:

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Sucrose :|

prime carbon
eager notch
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its been showing this for 2 days now and my lagging has been worse than usual i have done all the necessary stuff to fix the issue but the issue still persists just curious if there is an issue with the google servers on the blue wizard side

kind lotus
#

this is on the PC?

eager notch
#

yes

kind lotus
#

SOME TIMES, the servers will display with 1000 Ping, and thats something we haven't been able to narrow down quite yet, but they don't actually HAVE 1000 ping

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but, as for your lagging problem, that is interesting (and likely unrelated)

eager notch
#

yeah i have experienced that before but it would only last a very short time like less than 1 day this is the longest ive seen this

kind lotus
#

but still important, so can you tell me more about it? what do you mean its worse than usual?

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and what server do you play on/what is it's normal ping to you?

eager notch
#

i have been lagging in the usa servers and the ping has been worse than usual i have high speed interenet and i dont play connected to wifi

kind lotus
#

and you are located in the US?

eager notch
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yes 4 hrs south from the bwd headquarters

kind lotus
#

have you happened to notice when you lag what your FPS/Ping says?

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(sorry for all the questions, more I know the easier it is to maybe find out whats wrong haha)

eager notch
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my fps never changes and always stays the same but my ping shoots up over 200 for a few seconds when i get close to a building or something when i am in a map and didnt do that before in the usa servers

kind lotus
#

how often does it happen?

eager notch
#

it happnes everytime i play the last couple days while the servers say 1000 ping

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ive had issues in the other servers like singapore before but this is first issues ive had in usa servers

kind lotus
#

does it happen in custom games that you host?

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I jsut checked and i see brazil has a 1k ping, but other servers seem fine for me

eager notch
#

i havnt tried that since i dont host games i only play in teams public maps

kind lotus
#

wanna give it a try, and maybe shoot me the link here and Ill hop in just for net-coding?

eager notch
#

im gonna check another browser real quick and see if thats my issue i forgot to do that

kind lotus
#

Okay! keep me posted if you need anything ๐Ÿ™‚

eager notch
#

strange i used firefox and no problems but on chrome its always 1000 ping

kind lotus
#

sometimes it even shows up like that on the iOS phones haha. total mystery

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so im not too concerned youre seeing it, it happens and shouldnt actually affect your experience. the lag youre seeing IS affecting your experience though, so that parts important to me

eager notch
#

ok thanks for your time and responding quickly i feel better about it now

kind lotus
#

sure thing! like i said, definitely get back to me if the lag persists or you need some other help

oak fable
indigo token
#

@twin mesa

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Submit your console log

orchid quailBOT
#
How to look at your console log

When something goes wrong a console log is the best thing you can give us so we can help fix the issue. We are looking usually for any red errors but sometimes the whole report helps a lot.

In chrome:

  • Press Ctrl+Shift+J
  • Either copy the red errors and post here...
  • Or right click on the console and click save as, then drag the saved file into this discord
twin mesa
#

updated since the latest crash

indigo token
#

Thanks Captain! Congrats on your bug hunter role!

grim agate
#

@indigo token is there somthing wrong with us east servers bc i cant join a game

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it says cannot connect and i relaoded and tried a diffrent server

alpine badge
#

waste

karmic blaze
leaden prairie
#

yup

solar sundial
#

there is a sudden drop in fps

grim agate
#

i had/have that same issue still but i rarely get into a game bc it says cannot connect

prime carbon
orchid quailBOT
#
Follow these steps to hard clear your cache in chrome
  • Make sure you are on the right website
  • Press F12 or CTRL+Shift+J
  • ignore the developer options that come up
  • Right click on the refresh icon on your page
  • select Empty cache and hard reload
oak fable
indigo token
#

@grave pollen thankyou so much for the video - We will looking into this today

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@grim agate normally a reload will fix this issue - let us know if that works!

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@karmic blaze Were you also on USE?

charred cairn
#

Does anyone have a glitch where you are sitting still or aiming and without moving your mouse at all it will snap to something random like the air or something. its annoying

indigo token
#

Check the polling rate of your mouse bait

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if you lower it, that won't happen

kind lotus
#

also depends on the game. if you're talking Merczone for the weird aim snap, thats known and being investigated

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if you mean in Shellshockers, i got no clue

karmic blaze
#

my friends say that it was happening on Germany too so seems to be a global issue

oak fable
charred cairn
#

ok

tacit steppe
#

When I try to make a transaction in the shell shockers premium items, It doesn't process. For example, I tried to buy the space galactic hat in the egg shack, but when I buy it, it shows an error. I swear all of the credit card info is correct and I clicked the right things. So can someone help me with the xscolla payment process since it doesn't work for me

charred cairn
#

is it your card or a prepaid and such

lavish acorn
indigo token
grim agate
#

no

indigo token
#

Hehe just keep submitting bugs!

kind lotus
#

And don't feel bad if you don't have the role, I do it for a living and haven't got the role yet ๐Ÿ˜‚

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(don't give me the role, i like to meme about it)

indigo token
#

Role given! Hug Bunta

kind lotus
#

VM254:1 WebSocket connection to 'wss://singapore2.shellshock.io/' failed: WebSocket is closed before the connection is established.
(anonymous) @ VM254:1
VM254:1 After Game Ready
VM254:1 'player_notifications' api command
VM254:1 services server: wss://shellshock.io/services/
VM254:1 WebSocket
VM254:1 Sydney timed out
VM254:1 servicesWs opened, and saveLoadout request sent
VM254:1 Save Loadout response: {"result":"SUCCESS"}
VM254:1 Successfully saved player loadout
VM254:1 saveLoadout servicesWs closed, code: 1005 reason: clean: true
VM254:1 servicesWs opened, and player_notifications request sent
VM254:1 player_notifications servicesWs closed, code: 1005 reason: clean: true

** I believe this could be a poor connection between the singapore servers, i am on us east, so i cant experience the servers first hand, but i would like to see what this means.**

#

I see a sydney timeout there

gloomy wadi
#

hm

rocky temple
weary kite
#

Is sucrose a bug report? :|

prime carbon
weary kite
#

๐Ÿ˜ฅ

somber heron
#

Hi, I was just playing Shell and then when I spawned in and I pressed the **A **key, I started moving sideways left and I could not do anything to stop it. It kept going, and then when I tried to shoot someone, it only made a tiny little crack. It wouldn't let me escape out so in the end I did a hard restart of my computer, which did it. Sadly I did not capture a video of it, as I was stuck in the screen. Any ideas, my fellow Bug Huntas and near Bug Huntas?

kind lotus
#

possible stuck keyboard? did you click anywhere where you could type and see if it was spamming A's?

#

and the small crack when you shot someone, coulda been from shooting while moving having lower accuracy

#

(since I didn't experience it myself, I'm just postulating haha)

somber heron
# tacit steppe When I try to make a transaction in the shell shockers premium items, It doesn't...

Same, when they had the music EGGK47 out that happened to me too. In the end I chatted with an XSOLLA representative and they said talk to PayPal, which I did and in the end it got nowhere. This is most likely because your credit card company does not trust ShellShockers/XSOLLA as a billing address and is not sending the payment. I would talk to an XSOLLA representative and if they do not know what to do, talk to someone at your credit card's company. This could be a bug, but it seems pretty unlikely. Or try hard reload or clear cache. If worst comes to worst, just do not buy the item and wait for a better one, (they always come) When mine did not work I ended up not buying it and then when the premium music RPG came around I bought that instead. Just try consulting your credit card company and/or XSOLLA.

somber heron
kind lotus
#

ah I am unfamiliar with the workings of macs, I assume they don't have an Alt-Tab or Ctrl-Alt-Del feature haha.
As for the moving sideways thing, I know some things have a weird issue where if you hold a button before the game starts, the game loads in thinking that key being held is the default keyboard setting, Haven't heard of it happening in Shell but were you doing this?

#

or were you doing anything you can think of different than usual?

somber heron
# kind lotus ah I am unfamiliar with the workings of macs, I assume they don't have an Alt-Ta...

Hi, I dont have Alt-Tab or Ctrl-Alt-Delete feature lol. I was not holding **A **before, but you know what, lemme try what you said about holding it before spawning, and see what happens. For your last question, I was not doing anything different than usual other then that I was looking at a lot of spinning corgi pictures in #๐Ÿ”ฎใƒปarcane before I spawned, which made my eyes feel all weird. corgizoomspinrainbow โฌ…๏ธ thats the pic I was looking at.

somber heron
kind lotus
#

is the issue still occurring for you?

somber heron
#

Hi, I tried the hard reload and it worked!! Also, how do I get BugHunta? I have been hunting bugs for a while now, so just wondering.

frail geyser
#

If a movement key seems to get stuck, letting go and tapping it again usually sorts it out. It can happen, though it should be rare. It was a big problem in early Edge browser versions.

restive charm
#

Hi, The palace siege map is broken or something because I am in Thee_Owl's stream and when ever we get in either a few munities in or immediately we are all kicked. Update: It is not just palace it is also blue. (I think it is also other maps too.) I am not sure what it is. But if you need any help let me know!

restive charm
somber heron
#

Ok

kind lotus
#

I tried this and sat in blue for a solid 15 minutes and was fine, was there anything else that might have been happening?

kind lotus
#

yeah, he said it was happening every few minutes or instantly, every time they went to the map, so i figure lasting 15 minutes is a safe bet to say its not happening for me

frozen anvil
kind lotus
#

We were aware yes, and I BELIEVE we looked into it and patched that specific method

#

but hackers gonna hack, and always gonna be something somewhere, jsut gotta stay on top of it haha

frozen anvil
robust arrow
#

If hackers gonna hack just make sure they don't make the game crash for you

indigo token
#

@kind lotus staging is a test site - no need to report bugs from there

somber heron
#

Ya

restive charm
round ermine
#

I've seen this with a few other people on chromebooks but after the midmonth update I've had terrible ping spikes frequently and very bad lag in shellshock.io which has never happened before in the 10 months I've been playing this game

#

especially on stairs and ladders

kind lotus
gloomy wadi
#

are there console errors

kind lotus
#

idk

clever vapor
#

Hmmmmmmmmm

gloomy wadi
#

hmm

somber heron
# kind lotus ??????

Hi, I used to get that glitch all the time. There is no permanent issue with that, just try reloading your page.

karmic blaze
#

why do red torches emit green light

charred cairn
#

why not chadmoment

plucky yoke
#

torch is off

prime carbon
#

Looks like I am suuuper late but here we go, pretty sure Harrison will correct me if I am wrong but

@kind lotus One off, reload to solve

@clever vapor Also a one off I am pretty sure, anything you were doing different. rejoin works I am pretty sure

@karmic blaze Yeah nah the lights dont actually have any red, and I am pretty sure they don't contribute to lighting at all, the lights are seperate and top down, side across if yk what I mean. Green is just the wall like Max said :)

timber ginkgo
#

the shield in the corner of the map glitch is back again

restive charm
#

@timber ginkgo I have seen that before it does not mean anything it is just a glitch it will go away when you die. However it is very weird.

restive charm
rocky temple
#

It is dev which means it's being developed

#

๐Ÿ‘Œ

clever vapor
#

Owh thanks @prime carbon ๐ŸคŸ

oak fable
#

idk if this is a glitch but it seems there are 2 #playerList id's in the game.css file that are almost identical and it seems when deleting one it does not effect the game

round ermine
kind lotus
#

Do you know what you did to make it go away?

#

Cuz I believe the current response to that is "We don't know why it does that, but refresh the page and you should be good"

round ermine
#

it loaded in

#

I connected to a new wifi recently so it kinda makes sense

rose remnant
kind lotus
kind lotus
#

No i was recording with kapwing, So do you see the nade that I be throwing?

misty chasm
#

The nade they are throwing is not visible , that's the issue (but explosion effect is there )

somber heron
somber heron
#

OMG The glitch where I go sideways happened again, but this time I went forward and I could not stop cringe I reloaded and its fine, but this is getting odd. @kind lotus Sorry for ping, but can we look into this more? I don't have a lot of time today cause I have sports games, but if you can trouble-shoot I can try to respond when I am available

leaden prairie
kind lotus
# kind lotus Came outta nowhere.. I thought my screen was trippin

So few things might be happening here, and im 99% sure this can be fixed jsut by changing your grenade and back again.
My theory is , with all the King of the Coop talk lately, you may have been on dev or staging and grabbed a grenade that did not exist on live yet, and since your account actually transfers between them, when you came back you had an invalid grenade.

#

otherwise, probably some other weird thing caused an invalid grenade (I've seen it on mobile before with anonymous users somehow being created as accounts and the game not knowing what to do with the data that shouldn't be there)

#

so if you possibly know what you did outside of that, hmu, but yeah its likely fixed just by swapping nades

kind lotus
# somber heron OMG The glitch where I go sideways happened again, but this time I went forward ...

All I can think is theres some weird input being registered and continually pressed, maybe when you tab to another window. I've never seen this personally or through anyone else, and TYPICALLY forced movement is a hardware thing, so my next thing I would try is maybe hitting Enter when it's happening and see if you start spamming letters in chat (which indicates keyboard error) and if not, then that means I can rule it out and investigate further

kind lotus
#

whatever the problem is, I'm LEANING that it's with your Mac, but if I can rule that out I'll have more to tell the devs (as likely they would ask me all the things I'm asking you first haha)

karmic blaze
#

Adding on to Kryptc sometimes when I press a movement key (wasd) and adjust my page zoom at the same time it keeps moving even when I release all the keys. Pressing esc and then respawning fixes it when it happens though. It's not a reliable repro but it does happen sometimes.

somber heron
kind lotus
#

Yeah so if it spams the chat, its definitely an issue with your keyboard button being held. I don't think you can clean the keys on a mac, but maybe you can? otherwise uh, you might need a new computer

#

Also google tells me you can try flipping the laptop upside down and tapping firmly (but not like, HITTING it) on the area where the stuck key is located, then after a few firm taps, flip it back over and press the key a few tiems

somber heron
#

Hi, I tried my sister's pc and the thing happened too. For some reason I do not think its my computer, because also when I had a school computer it happened too, like when I used to play Shelly at school. Let me see the link you sent. Thanks for your help!!

restive charm
restive charm
#

It sucks but oh well

kind lotus
#

There is a glitch where it looks like you have a certain gun, but has totally different characteristics. If you were using a scrambler, if you were using a crackshot the game before, it will sometimes make it look like a scrambler but use the same amount of bullets as a crackshot.

kind lotus
#

open console log press function key (fn) + f12 and find any errors and see what the dealio is

kind lotus
#

k

sharp zenith
#

.

kind lotus
#

@kind lotus If u buy something in dev on ur acc, does it come when the update happens or did i just randomly wastle 10k eggs?

misty chasm
#

It will come when update comes and don't buy on dev @kind lotus

somber heron
restive charm
#

I Have bought the VIP pass a couple of weeks ago yet I do not have x4 kills today witch is weird because I had it last weekend? Do you know what I should do? (It did not run out I have 3mounths left)

restive charm
#

yea

#

I am happy it is not just me but sad this has happened hopefully it gets resolved soon. However it does say 2x weekend on now but no x2

leaden prairie
weary kite
#

There is no 2x for me too, and also shell mobile does not shoot when the cross air is on the egg for a meaningful amount of time

leaden prairie
viral sparrow
restive charm
#

can't fix them all

round ermine
misty chasm
#

Simple network error , can be fixed by refresh @round ermine

leaden prairie
misty chasm
#

Only wiz / harrison could tell that, wait a few days , it's off for them.
My best guess is it could be because of timezones , maybe not weekend for everyone

round ermine
#

refreshed and it is normal now

old flicker
#

hmm atleast wait till pst. but saturday is gone for me๐Ÿ˜”

meager cargo
#

It's double eggs weekend and I'm only getting 10 eggs per kill ๐Ÿ˜ค

karmic blaze
subtle agate
leaden prairie
#

what

somber heron
restive charm
somber heron
kind lotus
#

how is rolling in the deep talking when he's not on the player list??

meager cargo
#

He maybe talked then left

restive charm
#

yea

tacit steppe
#

Or hacked

#

Since some people hack the bots

open vector
#

Game won't load for some reason

somber heron
open vector
kind lotus
#

@kind lotus yeah there is a glitch with everyone

restive charm
#

Somethin just happened they prob forgot to turn it on

warm kernel
robust arrow
#

they cant fix bad wifi

viral sparrow
#

smfh

somber heron
#

I think they forgot to turn it on tbh

somber heron
restive charm
#

update: x2 weekend is on ad working!!

somber heron
fading lion
#

billion dollar grenade glitch is still happening

restive charm
#

you did something didn't you.

warm kernel
#

imagine someone goes in debt cuz of shell๐Ÿ˜‚๐Ÿ˜‚ shell getting sued

karmic blaze
fading lion
#

Gonna call up my friend Jeff bezos rq

woeful crystal
#

Yes

open vector
#

I clicked the notification that said You reached 2000 kills don't miss you on this special deal
Wiz should remove that notification ngl

restive charm
#

yea

kind lotus
#

In 2020 i played on an acc that wasnt logged in for 6 months, redeemed skull bandana code and aswell buck EggK, then i tried to get Vip, then it said sign in to get vip, i signed in... Lost everything, i gave up on shell for a year. You should do something abt this

sharp zenith
#

.

oak fable
#

or you just got a sign in glitch and you should try signing back in in a different browser and/or private window to see if it still persists

kind lotus
somber heron
silk nacelle
#

i try reload and its still the same and see this sun

kind lotus
#

So RE: X2 weekend; not sure if it was mentioned anywhere but seeing a lot of posts in here about it so just clearing it up, double verification never hurt anyone right haha? Anyways: X2 weekend is still a thing, not something we are removing. the lack of it this weekend was an error, and we apologize

meager cargo
#

I still have it today

kind lotus
# kind lotus In 2020 i played on an acc that wasnt logged in for 6 months, redeemed skull ban...

So the way i can see this happening is if you signed into an account that already had data, it would definitely wipe your anonymous data as the intention is if you have an account, that account is valuable to you. having multiple fresh accounts "merge" into an account would cause lots of complications, so we only allow merging of un-signed in accounts with accounts without data, effectively just attaching an account to the previously anonymous one.
I will say, redeeming codes while not signed into an account is already quite risky, as that account is stored locally and clearing your cache or a few other things would completely erase that account from existence, so I do not recommend investing much time into an account without signing it up.

tacit steppe
tacit steppe
#

nice scam

gleaming bough
#

what is this?

timber ginkgo
#

i dont think thats a bug

kind lotus
prime carbon
#

Spatula game mode notification @gleaming bough

old flicker
#

yes i get that many times seems completely fine to me

cobalt chasm
#

can you solve it @indigo token

#

i like to add it

misty chasm
#

It is only for chromebooks , what's your device ? @cobalt chasm

copper iris
#

@indigo token

#

This si the problem. Solve it or tell me that I can't play this game. I will not waste my time in this.

#

After hard reload

#

STUCK ON THIS NOW AFTER HARD RELOAD.

somber heron
somber heron
placid fractal
#

dont ping wiz at all lmao just post without a ping wiz will eventually check it anyways

kind lotus
cobalt chasm
tame minnow
#

I got stuck as an invisible Brock for half the game despite picking bingo, I could look around and aim but nothing else.

#

This has happened to me multiple times this week

kind lotus
#

At what stage of the game did this occur?

woven tide
#

there is an annoying bug in shell i face mostly...every day

i cant collect ammo...the fps and ping are good but i could not collect amoo during certain streaks

kind lotus
#

So silly question jsut cuz its easier to rule them out sooner than later haha: Were you full on Ammo? Were you picking up ammo with the gun you wanted ammo for in your hands?

subtle agate
#

also when u cant pick up ammo, switch to pistol and then back to your gun and it should work

tame minnow
#

It's mostly just been happening during the last 5-20 seconds but this time it happened at about 1:15, it's happened on multiple maps, just seems like it's a random chance to spawn as an invisible brock that can't do anything

fading lion
#

billion dollar free ranger

kind lotus
#

That is known; it happens when you own all of a certain tab and then swap to it. it will randomly show you a Premium item you don't own and give it a crazy price tag

barren bane
#

Hello friends, I would like to report a bug.
the bug allows the character to levitate (something like flying)

indigo token
#

Thanks Joshua - go ahead!

#

What is the perfect way to submit a bug? I'm glad you asked! We are always happy to get feedback but the ideal format for any bug is below: ```Bug Experienced:
Enter a description of the bug you experienced here.

Expected / Anticipated Behaviour:
What you feel should actually be happening, but isn't.

Steps to Reproduce

  • Step one
  • Step two
  • Step three
  • ...

Additional Info / Thoughts
Optionally, give any additional thoughts or details you think might be related to this bug.

Screenshots
Be sure to attach screenshots to your bug report. If helpful, animated gifs or MP4 screen recordings can also help the programmer determine the origin of the bug.

Console Log Errors
Copy/paste any errors seen in the console log here. You can right click on the console in your browser and save the whole thing! All info is useful```

barren bane
#

ok thanks

kind lotus
#

But Wiz! You said to attach a console log, but how do you submit a log?

#

dang i thought that would work

prime carbon
#

You should try to submit your console log like so...

orchid quailBOT
#
How to look at your console log

When something goes wrong a console log is the best thing you can give us so we can help fix the issue. We are looking usually for any red errors but sometimes the whole report helps a lot.

In chrome:

  • Press Ctrl+Shift+J
  • Either copy the red errors and post here...
  • Or right click on the console and click save as, then drag the saved file into this discord
prime carbon
# barren bane Hello friends, I would like to report a bug. the bug allows the character to lev...

Hey Josh! So most of the time it is known as the ladder glitch. Where people jump of a ladder but are at a height where they hit their egg head on the block above. Because they egg isn't on level one or level two sometimes the game has momentary trouble processing it, hence the flying egg. If this sounds familiar, and it is your bug then to solve it, you just jump around for a few seconds and it should be solved. If this isn't your glitch then do let us know, we are always looking for new bugs and problems with the games so we can fix them and prevent things going haywire in the future. ||I love how I include myself in we but mainly the Staff with the Very Good Wizard's role, like Harrison and Wizard Support|| :)

barren bane
#

it literally flies non-stop

prime carbon
kind lotus
#

Do you know how to do it and/or have video of it?

barren bane
#

I do not have evidence since it only happens if you have bad internet, so it is not something that can be executed to have an advantage but I will try to take a screenshot, it is very similar to the ladder bug but in this one you can fly unlimitedly

woven tide
# kind lotus Do you know how to do it and/or have video of it?

hmm...levitating. Yes once while ii was playing on a map i dont remember guess skyskratcher map...a person jumped off from the top but was still in the air...dang i suck at explaining...and i dont have the video too...he jumped off from top but was still in the air

he moved a bit and fell

kind lotus
#

Yeah i dunno, could be a few thing sbut I'd have to see it or something to get a better idea

barren bane
#

** Bug: Levitate **
The bug allows the character to levitate **

The character should not have this ability, since it favors whoever does it

** Steps to reproduce **

  • Step one
    Have bad ping
  • Second step
    Climb a ladder

WHEN I HAVE A CAPTURE I ATTACHED IT ๐Ÿ™‚

woven tide
indigo token
#

I suspect the flying you are experiencing looks fine to other players and is part of the established ladder bug

#

When you jump does the levitation go away?

restive charm
restive charm
clever fjord
#

did anyone get a hard boiled at a random kill streak say 4
and a red thing at 9 kill streak(

kind lotus
#

so kill streaks happen at 5 and 10. the displayed number can change if you swap teams, it doesn't go off of your score but instead off of your killstreak without dying. Changing teams will reset your score, but it isn't a death so your streak will remain

#

which is how you can have hardboiled at 3 kills. you still earned it, it jsut may not look like it

kind lotus
#

The red thingy wasn't on.

#

And received no shield.

#

Did you switch teams...?

kind lotus
#

Oh yea, you did. (The chat, lol)

woven tide
woven tide
gloomy wadi
#

i have bug @prime carbon

nimble heron
#

when moving and then stopping there are sometimes movement after, what causes this? this happens on flat gound, stairs, and ladders

meager cargo
#

I think it's the ping

#

I don't promise

old flicker
#

i cant make private games and reloading is not helping

prime carbon
gloomy wadi
prime carbon
orchid quailBOT
#
Follow these steps to hard clear your cache in chrome
  • Make sure you are on the right website
  • Press F12 or CTRL+Shift+J
  • ignore the developer options that come up
  • Right click on the refresh icon on your page
  • select Empty cache and hard reload
gloomy wadi
#

Empty cache and hard reload

orchid quailBOT
#
Follow these steps to hard clear your cache in chrome
  • Make sure you are on the right website
  • Press F12 or CTRL+Shift+J
  • ignore the developer options that come up
  • Right click on the refresh icon on your page
  • select Empty cache and hard reload
prime carbon
gloomy wadi
#

no

woven tide
somber heron
# kind lotus The red thingy wasn't on.

Thatโ€™s because if you had an 8 killstreak on red team and the switched to blue team then at two you get the 10 flashing scope. Or if you have 3 on one team and the switch and get a 2 killstreak then you get the sparkles

somber heron
vital ember
#

whats that

#

when i press reload it doesn't give me options i also right clicked it

#

nvm

#

ok

woven tide
#

u mean u did not understand how to hard reload or...was it that it didnt work

orchid quailBOT
#
Follow these steps to hard clear your cache in chrome
  • Make sure you are on the right website
  • Press F12 or CTRL+Shift+J
  • ignore the developer options that come up
  • Right click on the refresh icon on your page
  • select Empty cache and hard reload
prime carbon
#

@vital ember Hey, here to help! You said you tried empty cache and hard reload?

vital ember
#

@prime carbon yes i did it worked but shell is taking forever to load

#

still doesn't load

#

i still can't get back into my acc

subtle agate
#

my other friend has same problem

vital ember
#

.-.

prime carbon
vital ember
#

whats that

orchid quailBOT
#
Follow these steps to hard clear your cache in chrome
  • Make sure you are on the right website
  • Press F12 or CTRL+Shift+J
  • ignore the developer options that come up
  • Right click on the refresh icon on your page
  • select Empty cache and hard reload
vital ember
#

trying to empty cache and hard reload didn't work

woven tide
vital ember
#

uhhh edge

placid fractal
vital ember
#

ok then what

woven tide
# vital ember uhhh edge

ok...i think this will work...

right click on google (tho ur using edge)
click uninstall
this will take u to control panel
then right click on edge
click change
and then, click repair

and yea...no need to uninstall any apps...i just told so to take u to control panel

#

click change

#

and then, it will show u something like this...click on repair

vital ember
#

k

woven tide
#

try...and check if it worked

final tundra
vital ember
#

the main one

next bough
charred cairn
next bough
patent zinc
#

I have only used and still only use the official site for the past few years. I use stock Chrome with no extensions nor ad blockers. In the past few days, there seems to be an issue with the static ads that show up in the upper 1/8 corner of the floating ad boxes in Shell Shockers. The timer counts down to 30 seconds but the floating box doesn't close as it normally should. The only way I can get out of it is to close the entire tab. Is there any workaround?

kind lotus
#

Is this every time?

patent zinc
#

It depends on the ad. If it's a video ad, there's no issue. Only the static image ads seem to be broken. The static ad usually rolls once every 5 ads.

kind lotus
#

Im trying to make it happen but I cant see it, every ad is only 15 seconds for me

patent zinc
#

I'll take a screenshot the next time I get the issue

kind lotus
#

Thanks that would be helpful!

somber heron
kind lotus
#

i don't follow, do you mean Slashy camp channel isn't showing up?

#

In the screenshot you sent, you are looking at Featured Games, and Slashy Camp should be lower in All Games

somber heron
#

Oh

restive charm
#

I need to report a bug this occasionally happens were if I try to join a teams map it will bring me to a ffa witch is very weird.

patent zinc
#

@restive charm sounds like a browser issue, i've never had that happen when i join a team map

patent zinc
#

@kind lotus This is how the broken ad looks. Every time I get this ad, I have to close the tab since the floating ad box never disappears. If I click on the ad, a new tab opens with the promoted page but the original tab still has the floating ad box. I tried clicking around inside the black area of the floating ad box but nothing happens.

woeful crystal
woeful crystal
#

Got this screenshot on mobile but the skins still arenโ€™t out and thereโ€™s no update option In the App Store.

kind lotus
#

Yeahhhhhhh we're in talks about this, but ESSENTIALLY due to the mobile and browser builds being different in some functions and UI and stuff, they aren't the same build. And, when it comes to the browser, we own it, so we can update it whenever/however we want. On Mobile, we have to submit both iOS and Android builds to their respective platforms and have them approved/posted in the store, so for the first bit of an update there are mismatches with the different builds

#

iOS should be fine now though

woeful crystal
#

Ok thanks

barren bane
#

The bug allows the character to levitate

The character should not have this ability, since it favors whoever does it

Steps to reproduce **

  • Step one
    Have bad ping
  • Second step
    Climb a ladder
    -Step three
    throw yourself down and touch the ladder Note : The bug only ends when you are shot or killed
#

here is the evidence of the bug, thanks ๐Ÿ™‚

grave ibex
#

after one game finished, it did this

chilly hazel
#

Killing and Killed names are bugged

prime carbon
#

@barren bane Literally hit the space bar to solve but maybe we could see some in game changges to prevent this from happening

@chilly hazel Clear cache and hard reload. Normal prolly work but better to be safe than sorry, also can you sumbit a console log?

#

Submit your console log

orchid quailBOT
#
How to look at your console log

When something goes wrong a console log is the best thing you can give us so we can help fix the issue. We are looking usually for any red errors but sometimes the whole report helps a lot.

In chrome:

  • Press Ctrl+Shift+J
  • Either copy the red errors and post here...
  • Or right click on the console and click save as, then drag the saved file into this discord
karmic blaze
#

galeggsy gun skins have been removed from shop but the stamps and hats still show up

odd parcel
#

Yes i think so

vital ember
#

i still can't get into my acc

#

@odd parcel help?

odd parcel
vital ember
#

i can't log in can i share my screen in dms?

#

bc it won't let me take a screenshot.-.

odd parcel
#

D: okay sure

somber heron
#

Hi, I didn't get a New Yolker for this month. I looked in spam and in promotions and social and all the inbox categories. Is there a way I can still get it?

misty chasm
kind lotus
# chilly hazel Killing and Killed names are bugged

Hey I saw this issue during testing but we fixed it and it wasn't occurring anymore ๐Ÿ˜ฎ should be a simple fix, but what platform did you see this? I dont see the mobile UI but it isnt occurring on PC for me

somber heron
#

KK

bleak crystal
#

I haven't gotten a screen recorder for my phone yet to send any sort of recording, but it appears that my health bar doesn't move an inch at all even when completwly under fire by someone else on Shell Shocker for Android, it just sits at 100 and it's kind of hard to tell if you are about to die or not.

kind lotus
#

is this all the time for you?

#

@bleak crystal

bleak crystal
#

Yeah, even after restarting the app it still just stays stuck on 100 health.

chilly hazel
kind lotus
#

And is it still ahppening?

hidden saddle
#

um i never recieved the new yolker

#

i am signed up

karmic blaze
hidden saddle
#

ok ty

hidden saddle
#

wait

#

i am on chromebook and it said the unblocked app was discontinued

kind lotus
#

@chilly hazel So was this still happening for you?

chilly hazel
kind lotus
#

Okay cool, thanks! Don't know why that happened for you, like i said I wass pretty sure we fixed it, but at least its gone away

quiet coyote
#

ok

kind lotus
#

Okay, happy to help! Lets start with, youre using a computer correct?

quiet coyote
#

???????????????(i believe so)

kind lotus
#

Theres an iOS app, and an android in Canada haha, as well as differences between mac and PC

#

so thats why i ask

kind lotus
#

Okay! thanks, thats helpful too

quiet coyote
#

why am i on a 30 second slowdown its annoying(very)

quiet coyote
kind lotus
#

though, admittedly, i am less experienced with troubleshooting mac haha, still gonna try my best! Have you tried any of the proxies? not talking Poki or anything, but something like eggcombat.com

#

Sorry, i have other things I'm doing as well, and had to find that domain for you

quiet coyote
#

see for your self

brave oasis
#

have you tried hard reloading?

quiet coyote
brave oasis
#

empty cache and hard reload lol

orchid quailBOT
#
Follow these steps to hard clear your cache in chrome
  • Make sure you are on the right website
  • Press F12 or CTRL+Shift+J
  • ignore the developer options that come up
  • Right click on the refresh icon on your page
  • select Empty cache and hard reload
quiet coyote
#

what else can i do/try

brave oasis
#

oh

meager cargo
#

Maybe try another browser

quiet coyote
#

ok

#

it works on safari but not on chrome

brave oasis
kind lotus
#

Already got him on a proxy,s aid it didnt work. so the next step is to submit your console log (pressf12 and reload the page, then send the developer text on the right side of the screen)

orchid quailBOT
#
How to look at your console log

When something goes wrong a console log is the best thing you can give us so we can help fix the issue. We are looking usually for any red errors but sometimes the whole report helps a lot.

In chrome:

  • Press Ctrl+Shift+J
  • Either copy the red errors and post here...
  • Or right click on the console and click save as, then drag the saved file into this discord
quiet coyote
kind lotus
#

uhhh if youre on a mac you may need to hold the function key while you press f12

#

it also says you can do it with ctrl-shift-J

quiet coyote
#

what do i do now?

kind lotus
#

Alright so you're int eh right menu, but see at the top where it says Network? you gotta click the arrows, or drag the side of the text further to make it bigger, until you can click Console instead of Network

quiet coyote
#

MHM next

kind lotus
#

Now launch shellshock and send me the console log ๐Ÿ™‚

#

once it gets stuck

quiet coyote
#

will this do?

#

here gave the wrong one

kind lotus
#

It is certainly a great help, and I will get some people smarter than myself to look at this. I'm pretty new myself so don;t know what a lot of this means, but I promise I'm looking into this as quickly as i can

quiet coyote
#

heres some more it you want it ๐Ÿ™‚

quiet coyote
#

damn shell uses some pro level java

#

i just clicked inspect and then well most of it i didnt understand

#

ooohhhh maybe i should turn the class into private

mental dock
#

pretty shell just uses basic javascript

quiet coyote
#

no but then you could just create a getter setter and then change it back

mental dock
#

i could be wrong

quiet coyote
#

got it gonna turn it into final

quiet coyote
kind lotus
#

You sound an awful lot like you know what you're talking about for someone yelling in chat to make the game work ๐Ÿ˜›

#

know more than I, at least haha

quiet coyote
frozen anvil
kind lotus
#

man i miss summer break, now I gotta work through the summer

#

Savor your youth

quiet coyote
#

you get so bored that u just think to your self why dont we just learn some java

frozen anvil
#

Summer break is ogggggg

mental dock
quiet coyote
mental dock
#

I didnt know that, but they are still not the same

quiet coyote
#

think of jscript as a child of java

mental dock
#

lol i will

quiet coyote
#

and now we have IDE's that make life easier (BTW use eclipse)

#

its great and i am definetly not plugging an IDE rn

#

anyway are you guys done with the game i really want to play

kind lotus
#

the game is and has been fine all throughout haha

#

the issue has been your individual ability to connect to it, and as for if we've worked that out, no we currently are still working on it

#

have you tried a different browser, like Safari?

quiet coyote
kind lotus
#

Oh

#

well then play there while we look into this haha

#

XD

quiet coyote
kind lotus
#

Could take a bit and i don't want to take up your time waiting

quiet coyote
#

gonna watch some yt tho(you better fix it or else......)

kind lotus
#

Possible chrome extension you ahve messing with things, I was told if any part of Shell java was blocked it might throw those errors

quiet coyote
#

ok so what do i do?

kind lotus
#

Disable all your extensions and reload the page. If it works, you can try re-enabling extensions one or two at a time and see what one is janking it up

quiet coyote
#

really

kind lotus
#

i remember, but incognito doesnt disable extensions

#

just gives you a pseudo-clear cache

quiet coyote
#

turned of all the extentions and still does not work (also can i get hired by shell?)

kind lotus
#

Like I tell everyone, feel free to apply if you see a job opening that fits your skillset on the webpage

#

And okay, grab console logs with all the extensions off then and maybe that will give us a cleaner look

#

And seriously, If you wanna play shell, just play on Safari while we work this out

#

if you ahve a way to do it, do it man

quiet coyote
kind lotus
#

So close all your tabs but Shell, and witht he console open, right-click the refresh button and hard reload with a cache clear

#

Im seeing an error about overlapping cookies from other sites

#

And, it should theoretically log you out of your account too so when you relaunch you'll be anonymous and fresh, which will rule out content issues (or rule them IN, I guess) and that will help us narrow down as well

quiet coyote
#

ok did that and got this

#

how do i do a hard reload again

kind lotus
#

Right click on the refresh page button with your console log open

quiet coyote
#

same thing

kind lotus
#

Can you show your whole chrome window witht he log?

quiet coyote
#

OK

#

here\

kind lotus
#

So for reference, my log when I first boot the game looks like this at the top

#

so prety similar up until the "Ad powered by" banner

#

then youg et a whole slew of exceptions with cookies

quiet coyote
#

and this means that?

kind lotus
#

So try that hard reload but outside of incognito

#

in a regular window

quiet coyote
#

ok

kind lotus
#

And if THAT doesnt work, next step is to clear a bunch of things

quiet coyote
quiet coyote
kind lotus
#

?

#

I need more of a question if i am to give more of an answer haha

quiet coyote
#

did BOTH

kind lotus
#

Alright well at least the cookie stuff went away

quiet coyote
kind lotus
#

Yeah, the main thing of getting them to go away is to rule them out

#

so now I can say "Hey, this is his whole log, the cookies were not the issue, whats going on?"

quiet coyote
#

this is when we started lol

kind lotus
#

yeah, and the whole time youve had access to Shell on Safari ๐Ÿ˜›

#

But when you ahve a unique problem that affects ONLY you and no other players, it requires unique solutions, and those take a bit

quiet coyote
#

mhm I โค๏ธ chrome

kind lotus
#

I'm a chrome fan myself haha

quiet coyote
#

plus there is some problem in safari in which i cant increase my mouse speed but that is for another day

#

im starting to dislike apple

fallen lance
#

There is a gap under the bit in two towers that if ur on 5ks u can see starsi think doesnt work if ur not on shield

quiet coyote
#

huh

quiet coyote
#

@kind lotus

#

pls tell me you got some thing

#

@kind lotus

#

@frail geyser

magic pond
#

erm

#

please dont do that

kind lotus
#

I have nothing for you my man. Waiting on other people to figure it out, like i said its a super unique problem

#

And iw as away from my computer, sorry for not replying right away

fervent cedar
#

@quiet coyote same thing with me ๐Ÿ˜‚

kind lotus
fervent cedar
kind lotus
#

Dunno if you took the time to read through it all, so just gonna summarize and you can say if its exact same or whats different haha

fervent cedar
#

I'm a mac user, i tried many different things, proxxy, new account, new browser, cleared cache and reloaded, restarted my mac

kind lotus
#

okay you pretty much summarized it all right there haha

#

If you check your logs, does it show same thing?

fervent cedar
#

console right?

kind lotus
#

yeah!

#

the fact its happening to someone else is actually good news, the less unique the problem, the more likely the fix

fervent cedar
kind lotus
#

OKAY @quiet coyote and @fervent cedar I've been asked to check what versions of chrome you're using

#

So click the three dots in the top right, go to Settings, and click About Chrome

kind lotus
#

cant moove in merc zone

kind lotus
#

@fervent cedar Sorry for late reply, im actually off atm and jsut thought I'd check in before bed. Apparently the issue might be your chrome being out of date? so try updating it

#

as you can see, I'm a solid 12 versions and change ahead of you

#

and even i need an update haha

kind lotus
# kind lotus cant moove in merc zone

Yeah... this is a known thing, and we're looking into it. Sorry for the inconvenience, it's an unfortunate time for Merczone, caught between old code that works and new code to make it better, and some parts are taking longer to catch up to the good stuff than others

#

just some mismatches while we try tog et everything working together, instead of working on their own and fighting

odd parcel
#

idk why but alot of people in germany keep blanking and i tried the game after 2 months and they're right. I have 20ms but have blanks and when i move its like a choppy type of animation.

gloomy wadi
#

o

little timber
#

I was gonna decide to retire shells ;-;

kind lotus
#

hey

#

i noticed a bug in crackshot
it is behaving like rpegg it had oly 3 ammo

#

no pic srry

little timber
#

iโ€™ll be reading all the info about this loading bug that u have been working on because i need to fix and get back to my favourite game >:)

kind lotus
#

thnx

little timber
#

.

#

Wrong. Guy lol.Iโ€™m just trying to figure out how to fix a glitch Iโ€™m getting

somber heron
fervent cedar
#

@little timber@quiet coyote Get the newest version of chrome, that solves the problem

#

if it shows an error when trying to update, delete chrome and reinstall it, the latest version should be 93. (other numbers)

little timber
#

Lmao my version is like 69 lmao

karmic blaze
#

I've seen this reported before, first time this has happened to me though. It happened after I switched to another app window really quickly (mac) but the skyboxes were fine before that. Didn't get a console log but if it happens again I will.

meager cargo
#

It looks beautiful idk why

#

Maybe I'm too used to the classic sky and space bgs

prime carbon
kind lotus
#

Yeah so the loading error people were experiencing; we updated some javascript for the game that apparently has a minimum requirement of chrome 80, which is fairly reasonable given its on 92 atm, but also like, who thinks "My game isnt working, i should update chrome!" without being told to? So definitely reasonable people didn't know

quiet coyote
#

@kind lotus save meeee

kind lotus
#

so what version of chrome are you running?

#

We actually had a lot of reports come in between the update and now, all of the same issue, and it seems updating chrome worked for all of them, so If it didn't for you and you're running a high version, then we're back to its unique to you :c

#

Also, we made some immediate changes when we realized what the issue was and now anyone who experienced that should be able to reload and get in, maybe clear cache but otherwise should be fine

subtle agate
#

Also @kind lotus have level 7 but still does not have the Sorcers Apprentice role, and he asks if he can get it

quiet coyote
#

MAGIC!

kind lotus
#

Ayo so it works?

quiet coyote
#

Some hiow yes

kind lotus
#

Seems whatever we did to fix the Chrome outdated issue fixed it for you too, whatever your problem was

#

something in the javascript soemwhere, since that was all we fixed

#

But im happy it works for you now!

quiet coyote
#

ok but you wanna see the console ๐Ÿ™‚

kind lotus
#

Nah im good, if it works it works haha

#

Consoles usually only help finding why something DOESNT work

#

and even then, apparently, not always XD

quiet coyote
#

ok well then lets fix my shell on safari๐Ÿ˜ˆ

kind lotus
#

Two things: One, you said it worked on Safari, and two: you said you only care about Chrome ;D

#

However, if you are having actual issues haha, I'd be happy to help you look into them

finite tapir
#

lol

quiet coyote
#

wellll I could PLAY on safari but still well ill show you

prisma bear
#

redish highlight on this block in two towers

finite tapir
#

another Harrison fan here, cool

kind lotus
#

I have many

#

slowly

#

I shall have my army

quiet coyote
#

wait how do i upload a vid

#

OOF

#

ok you know what im done no help needed here anyway i was wondering if i could be like your apprentice or something cause i dont want an official job cuase im online like 2 hours a week so pls๐Ÿฅบ

#

@kind lotus

finite tapir
#

i bet my new yolker he is going to say no

kind lotus
#

No apprentice applications at this time, thanks!

#

but ill keep you on the short-list

quiet coyote
#

lol do i owe you .a new yolker now?

finite tapir
#

i think so lol

kind lotus
#

whats was the new yolker

quiet coyote
#

a hat

sharp zenith
gloomy wadi
#

skybox textures are individual images but it doesnt look like some of the cube faces didnt load as you can see some parts of a face. The parts of the face that are visible change depending on your position and rotation. maybe a bug with some babylonjs stuff

karmic blaze
#

I'm suddenly getting a lot of notifs from shell - I've gotten 5-6 in the past few mins. Is that normal lol?

gloomy wadi
#

or like

karmic blaze
#

desktop notifs

gloomy wadi
#

hm lol

karmic blaze
gloomy wadi
#

why did you randomly go there anyway lol

karmic blaze
#

๐Ÿ˜‚

magic pond
#

you guys know how when you have a little or no ammo you can despawn, click another weapon, click back, and then when you respawn, you have full ammo?

#

I feel like that should be removed

unborn steeple
#

have something on staging - flame p90 appears in the shop with a crazy price ๐Ÿ˜†

magic pond
#

same with a bunch of other items

knotty beacon
#

Same

karmic blaze
#

Staging's full of bugs and it's a work in progress so I don't think it's necessary to report bugs from there guys. ๐Ÿ˜„

meager cargo
limber hound
#

Uh I have my email but forgot my password to killstreak.tv is there a forgot my password option?

indigo token
#

Aye staging bugs basically don't count as bugs ๐Ÿ™‚

topaz yew
indigo token
#

How do you mean? The premium items?

limber hound
#

Wiz do you know of there is a forgot you password option on killstreak? I can't see one

charred cairn
#

214748 and so on is the bit integer limit and since those items are only obtained by codes it kinda makes sense

timber ginkgo
#

Shell literally wonโ€™t load for me I broke my laptop and Iโ€™m trying to get on shell using mobile but it wonโ€™t work this is on ios btw

open vector
#

๐Ÿค”

grave ibex
#

Youโ€™re on wifi right

timber ginkgo
#

Yes

open vector
kind lotus
#

no

#

how is a mod gonna help

grave ibex
#

Well I donโ€™t know mobile so I canโ€™t help. Just swipe up the background applications maybe? ๐Ÿคท

kind lotus
#

stupid cooldown theres not point of it

unborn steeple
#

ight thx wiz.

frail yew
#

one time I chucked a grenade but it killed me insted

tacit steppe
kind lotus
#

๐Ÿคฆโ€โ™‚๏ธ

#

im talking about slowmodelmFAO

restive charm
bleak laurel
#

uhhhh I already been lvl 3 but no that lvl 3 role

gloomy wadi
gloomy wadi
sharp zenith
#

hi

gloomy wadi
#

Hi

frail yew
#

@restive charm no I was on a platform, i chucked it from there and it landed on the ground and i died

gloomy wadi
#

Ok

gloomy wadi
#

:)

karmic blaze
#

Game lagged out (players and everything froze in place) and when I clicked the home button it did this. A reload fixed it.

quasi leaf
#

the game is very good

kind lotus
#

unless it keeps happening to you

karmic blaze
#

it could relate to something else which is why I report everything

subtle agate
vocal crystal
#

i cant sign in to google acc

prime carbon
#

@vocal crystal Aight lets try the regular, empty cache and hard reload, if it is still not solved the please sumbit your console log :)

orchid quailBOT
#
Follow these steps to hard clear your cache in chrome
  • Make sure you are on the right website
  • Press F12 or CTRL+Shift+J
  • ignore the developer options that come up
  • Right click on the refresh icon on your page
  • select Empty cache and hard reload
gloomy wadi
#

Guys when I said 32 bit unsigned I think I was it's 32 bit signed

timber ginkgo
#

everytime i get a kill it shows this as the name also it doesn't show the team color

old flicker
karmic blaze
#

If you click the "Back to Top" button after scrolling to the bottom of the homepage and then try to scroll back down before it gets to the top, it forces the scroll to the top and disregards your inputs to scroll down until it gets to the top.

prime carbon
#

More indent stuff :(

karmic blaze
#

Small suggestion for the youtube box - make the video thumbnails fill the square instead of the black bars and squished aspect ratios.

#

The chrome version notice here in the feedback tab doesn't get translated to other languages and stays in english

#

same thing goes for some of the titles in settings

indigo token
#

@timber ginkgo Let's run through this - can you let me know what version of the app are you running?

#

@karmic blaze Thanks for that one! Looks like that specific string was missed!

#

Also - Congrats on Bug Hunta!

kind lotus
#

Also we were noticing the weird name thing does appear on Brave browser, and we have someone looking into it but we think disabling Shield will fix it for now

somber heron
ornate valve
#

Check my kill streak

#

Sorry for not having full screen. I was trying not to die.

split lintel
#

it's probably because you had a 4 streak then changed teams

restive charm
#

One big bug I have found a lot is when people despawn they lag and glitch a lot but you also cant do damage on them.

ornate valve
kind lotus
tacit steppe
# kind lotus Look at the shotty ammo? Gun glitch?

you probably switched guns quickly from another and got the bug. I got this bug with the crackshot and the free ranger. I first had the free ranger, then I switched to crackshot and it gave me 15 bullets without reloading. This is just a bug, this is not really going to affect the game significantly because once you refresh, the game will become regular again. You will have lots of ammo until you reload too.

kind lotus
#

Oh ok

gloomy wadi
#

yes

charred cairn
restive charm
#

That kind of happened to me were I would reload and shoot shotgun once yet I had to reload again and that kept happening.

kind lotus
#

Idk if this is a bug or not, but when my connection got lost due to inactivity, my screen was like this...

pale totem
#

more skybox issues but i kinda like the idea of having a night sky as well as day

gloomy wadi
pale totem
gloomy wadi
#

lol

pale totem
#

maybe space arena or something idk

viral sparrow
#

idk whats happened but I'm playing on my home server (Germany) where I usually get 20-22ms in pubs, sometimes this fluctuates to 15 or 40 but it never goes above 80, now I can barely get below 80 and I've alr cleared cache. Ignore my aim please :)

misty chasm
viral sparrow
viral sparrow
#

@misty chasm after a puter restart it worked :)

somber heron
prime carbon
#

Yeah I am really unsure about the problem but it often happens with my pc that when I play Shell my FPS just starts low and doesnt go up to what it usually stays at (60 FPS Capped). A restart always solves the problem but I am not sure what causes it. I trird stopping evetything in the Task Manager but doesn't change. If anyone has ideas lmk because restarting every few days is kinda annoying

kind lotus
#

do you play many other games that you don't notice this issue with when you DO notice it for shell?

prime carbon
kind lotus
#

Yeah i was only asking about other games to try to narrow down if it was Shell or your computer causing the frame rate limiter

prime carbon
woeful crystal
fading lion
#

the egg is invisible from some angles

kind lotus
#

damn

woeful crystal
#

I think maybe he just jumped?๐Ÿ˜‚๐Ÿ˜‚

fading lion
#

i couldnt see the landing graphic

kind lotus
#

There are some instances where this happens, usually its limited to mobile though. I can see this is on PC though in that video