technical-support

[desert briar]

Im willing to help Streamlabs Improve

[obsidian vigil]

i made it in like

10 mins

[shrewd finch]

Please don't advertise such things in this discord, thank you. #rules

[obsidian vigil]

ok

[agile owl]

o.o

[green nova]

Is it me or did the server icon change slightly?

[desert briar]

I see a subtle white border around the Logo

Do I get anything if I connect my discord account to Streamlabs?

[gritty isle]

Depends on which one you connect.

[desert briar]

Normal Discord

[gritty isle]

You can connect Discord Bot to announce when you go live or if you’re in the All Stars program with your Twitch account, connect Discord to get a role based on your rank in the program. You get bonus points if you have Prime and keep Prime active.

[desert briar]

Now that is interesting

Let's try it

[gritty isle]

@wary stream Sorry, no self promotion! Please check the #rules!

[wary stream]

just let me

[wispy latch]

@wary stream ```md

Streamlabs Discord Server Rules

1. Family friendly Discord server! <No swearing> Please watch your language.

2. No hate speech, racism, drama, political talk, starting flame wars, trolling, or any form of spam.

3. Respect all other discord members.

4. If a mod says something about your behavior, listen and comply.

5. You get a warning, and then get banned; you may be banned without warning if your behavior is severe enough.

6. <No Advertising> OR self promote in any chats or DMs or post any reference links here, unless it contains a guide when asked for.

7. Do not give your login credentials to anyone, and do not let strangers screen-share or remote control.

8. Please try to follow channel topics and read the pinned messages in all channels.

9. No unsolicited DMs to staff or other server members. If a staff member needs to DM you they will do so or ask you to DM them. ``````diff

• Please do not repeat the same question multiple times! If someone is available to help you they will! You can try the bot commands by typing !help
• Remember, there are a lot of members on this server who also need help. Be patient when asking for help and try to find your own answers using the resources we provide. ```

[gritty isle]

Please review rule #6.

[rancid flare]

@wary stream This is your second warning, and you will be polite to staff and volunteers. Next will get you banned.

[rocky pulsar]

hello ppl :)

[agile owl]

hello

[dusty ingot]

@wraith hollow Heya- don't post links without permission #rules

[violet ferry]

does anybody else have the no alerts issue

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[scarlet thicket]

Sup guyz

[edgy copper]

is there a command section?

[timid patrol]

Hi

[wispy latch]

@timid patrol
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[agile owl]

lol

[desert briar]

Hello

[ripe valve]

If I have anyone here who knows what about computers and stuff, I have one HDMI on my actual computer, and I want to be able to connect it to three different monitors, what is the thing called that I need in order to do that? I’m a little bit confused as I don’t really know too much

[fallen orchid]

Is there anyone here who can help me with an issue

Like widgets not working

[desert briar]

Please go to #community-support-old and state your issue

🙂

[pastel pebble]

You can probably look it up by "HDMI Splitter" OR "HDMI Switch"

[velvet jackal]

does anyone know if a Youtube Streaming discord rich presence is possible?

When streaming on Twitch it shows on the Discord profile, but not when streaming on Youtube

[desert briar]

Yes

It does show a Rich Presence when live on Youtube

But only if you connect discord to your Youtube

And that "Show On Profile" is enabled

[gritty isle]

That’s right! 👆🏻

[velvet jackal]

so it should show when i go live right now correct?

[desert briar]

Yes

[velvet jackal]

really weird it doesnt show anything

[desert briar]

Probably Youtube or Discord that broke something in the API or the connection broke somewhere

Try disconnect and reconnect your youtube to your discord

[velvet jackal]

aight

or might the problem be

i changed my name on youtube recently but on streamlabs it still shows my old name

[gritty isle]

You also likely have to have your live stream set to public, not private or unlisted. And make sure it’s marked as Not For Kids.

[gritty isle]

Are you trying to change your Tip URL?

[stiff pawn]

someone pls dm me how to fix my chatbox

[gritty isle]

Hop over to #community-support-old for assistance with that.

[velvet jackal]

nono its just the display name

wait let me relink everything again

give me a sec

stream is live and public

its also connected but nothing is showing up

[desert briar]

I cannot wait to stream for Direct To Bank Donations on Streamlabs. Been painfully looking for alternatives but with no luck

[agile owl]

You guys get donations?

😭

[gritty isle]

I’d have to test this but can’t right now due to extreme heat in my area. Have to keep the computers off until the sun goes down. As far as I know it should work.

[desert briar]

I do but PayPal is such a dumb butt towards us South Africans

I hope Streamlabs can save me

I don't wanna suffer anymore

[velvet jackal]

no worries, thanks for caring

right now i am streaming you can check on my profile

but my status doesn't change

[desert briar]

Try and enable Streamer Mode

[agile owl]

I must be doing something wrong 😢

[velvet jackal]

oh my gof

[velvet jackal]

i love you

it worked

finally

thank you guys

[desert briar]

Hahahaha, you are welcome

[velvet jackal]

this is so dumb

why does it work when i turn on streamer mode? 😦

yea as soon as i turn it off it disappears

[desert briar]

Make sure to enable "Automatically Enable Streamer Mode when OBS is detected" in your discord settings

[gritty isle]

@desert briar FTW! 🏆

[desert briar]

Thank you, thank you

❤️

[velvet jackal]

yea it was one

but i turned it off immediately cuz i couldnt go to the settings

aight thanks @desert briar @gritty isle have a great one guys

[desert briar]

You too @velvet jackal

[gritty isle]

You’re welcome.

[desert briar]

Man, if only there was a Feedback Giver role. I wanna help Streamlabs improve hehehehe

[unreal gale]

My stream is stuck on crop for tiktok while streaming on twitch does anyone know how to fix this 😭

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[sharp echo]

Hey how are you guys doing? Any tips for a new streamer?

[rancid flare]

Thanks for reaching out about this! While our support is limited to technical assistance, we do have our Streamlabs University which has excellent advice and tips from streamers on how to succeed! Follow this link to find out more about it: https://streamlabs.com/university

[desert briar]

Hello

[gritty isle]

Good morning!

[stray citrus]

Mornin'!

[jolly pine]

happy Sunday

[desert briar]

Happy Timezones. Im busy ratting out some bugs on the Streamlabs Mobile app

I mean, according to my 200+ Total Issues on Github, it should be no problem

[agile owl]

o.o

[desert briar]

Yes

[desert briar]

Once I make a note of bugs/broken features I found, I will go and post a message in #community-support-old

[jolly pine]

@long quest please don't ping @everyone or @here. if you require assistance, please go to #community-support-old

[long quest]

sorry

[desert briar]

how much is prime ?

[gritty isle]

You can learn more about Prime here: https://streamlabs.com/goprime?refl=header

[desert briar]

and u can't say the price....

[desert briar]

$19 per Month - $149 per Year

But for convenience sake, the link helps

[desert briar]

damn expensive

maybe worth tho

[gritty isle]

This might help as well https://streamlabs.com/content-hub/post/is-streamlabs-prime-worth-it

[ember jacinth]

How I can control my audio like if I want the viewers to listen to the game, not the music I am listening to her?

[desert briar]

#community-support-old

You can ask there

[gritty isle]

Hop over to #community-support-old for assistance with that.

[desert briar]

Beat ya to it Rufus

Im guessing posting your Promo Code counts as self-promo?

I think so yes

[gritty isle]

Indeed. No links unless requested by a Volunteer or Staff member.

[desert briar]

Alrighty

I added mine in my commands just incase

But good to know

[copper shoal]

yo

im new so

[crude mirage]

Xx

👴

[tough hearth]

why i can't open streamlab

[wispy latch]

@tough hearth fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[desert briar]

anyone know how to make my mic sound warm?

like i sound a lil bit BASIC

robotic a lil bit

[limpid shadow]

Hey guys! I'm linking my paypal to my streamlabs to set up "donations" my paypal is asking what kind of business this is.
What should I select?

Options are:

Sole Trader

Proprietary company

Public company

Incorporated association

Unincorporated association

Registered cooperative

Partnership

Government body

Trust

[jolly pine]

hi there! for inquiries like this one, please reach out to our customer support team for assistance: https://support.streamlabs.com/hc/en-us/requests/new

[outer sorrel]

Good Morning Everyone

[stray citrus]

Good morning!!

[desert briar]

Does someone have Streamlabs premium?

[stray citrus]

Many of our users in the server do! Did you have any questions?

[desert briar]

yeah

if there is any student discounts ore something like that

[stray citrus]

We do not have any student discounts at this time. I'm very sorry about that. When we run promotions, those will typically show up on our social media platforms or by email.

[desert briar]

Ah ok thanks

Hello

[desert briar]

Anyone gonna cop some games on the Steam Summer Sale?

[agile owl]

picked up State of Decay 2

[desert briar]

Im eyeing World War 3

For anyone who just got an error when attempting to log into TrovoLive, there was a temporary issue which has now been resolved.

[gritty isle]

I picked up Please Fix The Road and Transport Fever 2!

[desert briar]

Im eyeing World War 3

[agile owl]

2 games are getting Delisted after the sale is over D;

[desert briar]

😦

[agile owl]

yeah

2 anime visual novels

Cherry tree high comedy club and cherry tree high I! my! girls!

[hybrid aurora]

Hello Fellas, is there a help room or can i burst out a question regarding my streamlabs thats not working with me rn 😠

[desert briar]

#community-support-old @hybrid aurora

[hybrid aurora]

Thanks 🙂

[desert briar]

No problem

[rigid lily]

where I can report a really weird bug that is not known

[desert briar]

#community-support-old @rigid lily

Is it ok for me to ask if Streamlabs uses Stripe?

If so, I can ask in #community-support-old

[stray citrus]

Hey there! I do believe we use Striple, yes! If you had any further questions, however, we would recommend reaching out to our customer support team here: https://support.streamlabs.com/hc/en-us/requests/new as we can only assist with technical support.

[desert briar]

Gonna send them a Email right now. I just hope you guys use Stripe Express.

[wooden pawn]

Does anyone happen to know why on desktop i have the option to toggle twitch vod for a different audio track but can’t on my asus gaming laptop?

@stray citrus

[stray citrus]

You will need to use #community-support-old to ask your question, then someone will be with you as soon as they can. Please do not tag mods, however, unless they are currently assisting you.

[hardy raft]

what are some good music recommendations you use during your streams? ofc if they aren't protected by DMCA

[indigo hamlet]

do anyone know a fix to alert sound echo (i have tried everything)

[thorn axle]

how to allow streamlabs access through settings

how do I*

[gritty isle]

Hope over to #community-support-old for technical assistance.

[vestal ether]

basboosa

[agile owl]

o.o

[rare dragon]

Help my upload speed is 3mb

does that mean i cant stream

[fervent vapor]

Hey there please head to our #community-support-old for aisstance with this question. 🙂

[gritty isle]

@elder marsh Please do not post links unless requested by a member of staff or a volunteer.

[elder marsh]

a im sorry im new

[olive needle]

alguien en español

[gritty isle]

If you need technical assistance, please post over in #community-support-old. We can translate if that’s easier for you.

[wispy latch]

@grizzled rivet
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[dry panther]

How do I tell my problem in #community-support-old ?

[gritty isle]

Just type your issue in #community-support-old and a moderator can assist you by starting a thread for you.

[sharp island]

i hav ea question

[gritty isle]

You can ask here but if you need technical assistance with Streamlabs Desktop or other Streamlabs services, please post over in #community-support-old.

[sharp island]

im trying to set up my live and i put a window ccapture but it only works on the edit sidee and not the live side

[gritty isle]

Ask over in #community-support-old for assistance with that.

[dry panther]

Thank you.

[agile owl]

oof

[sharp island]

ok?

[quaint magnet]

Hey anyone wanna join my community ?

I’m a new streamer , and I play mostly apex

[shrewd finch]

Hi @quaint magnet we don't allow for advertising or Discord links here, sorry.

Check #rules

[quaint magnet]

Oh okay sorry

[sudden tide]

help i cant find connections or console in streamlabs

[gritty isle]

Hop over to #community-support-old for technical assistance.

[sudden tide]

oki

[idle mesa]

just gotta say thank you for the professionalism and quick support you guys are awesome

also good evening everyone

[shrewd finch]

@feral spindle No promo, check #rules

[opaque glade]

where do I report someone

aka scam links

[gritty isle]

Did you receive an unsolicited DM from someone in this Discord?

[opaque glade]

yep

was boutta head to sleep but now my whole night is ruined

[gritty isle]

Please DM me a screen shot and their Discord ID if you still have the DM.

[opaque glade]

kk

[agile owl]

hi

uh oh

was that a "take a shot" thing?

[gritty isle]

🤷‍♂️

[agile owl]

@jolly pine unfair you get to use other emotes 😭

i want to use other emotes

[jolly pine]

with great power comes great responsibility

[agile owl]

but i'm responsible

[desert briar]

I break Alert Service Integrations

[tidal rivet]

@quick scaffold HEY the server you joined named chillies is a scam server you need to hurry and change your password since you already scanned that fake QR code!

[agile owl]

o.o

[meager ledge]

good evening how do we do for ilve stp ??

[gritty isle]

Please post over in #community-support-old for technical assistance. This channel is just for chatting (no support in this channel).

[desert briar]

Want me to break the TrovoLive Integration for Streamlabs? 🤣

I can find more bugs 🤣

[leaden quarry]

Hey just curious what’s the recommended internet speed for live-streaming video games

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[dry sandal]

my alerts arent showing up and im so confused i dont know what is wrong

i have a webm file of what i want the follow notification to be but nothing shows up

[gritty isle]

Hop over to #community-support-old for technical assistance with that!

[dry sandal]

thank youu

[limber arch]

Hi everyone how are we

[agile owl]

good you?

[quick scaffold]

I have 2FA I’m fine and on top of that they need a USB to login even if they have my 2FA

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[kind vault]

hi

[kind vault]

hi

[limber arch]

@agile owl sorry I fell asleep an kinda annoyed lol

[latent venture]

@glad herald no advertisting, please see #rules

[glad herald]

😥

[untold shale]

i have a problem in streamlabs

when i stream on twitch everyone watching sees it laggy

[wispy latch]

@untold shale fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[untold shale]

hm

idk what chat to use when i have a problem with streamlabs

[jolly pine]

@untold shale please go to #community-support-old for technical assistance

[untold shale]

ok thanks

[chilly tangle]

woah

i was streaming and then a power outage came cause of lightning strikes

[agile owl]

o.o

[wispy latch]

🚫 I can't do that because my highest role is too low in the hierarchy.

Need help?
https://help.mee6.xyz/support/solutions/articles/101000385404-role-too-low-in-hierarchy

[desert briar]

Wow

Oh, MEE6's role is not above the other roles

Thats why it does not work

[oak cloud]

what are you trying to do?

[desert briar]

Streamlabs Desktop Preview?

Someone said I would find it in #announcements

@topaz vale I swear you are gonna collect all the badges 🤣

[oak cloud]

Windows Tester

[jolly pine]

it was archived, Pupper just wanted to update you!

[desert briar]

Nice! It werked

[silver skiff]

Hello

[gritty isle]

Howdy Autumn!

[open holly]

what is a good microphone?

[desert briar]

I currently have a Redragon Blazar Condenser that I want to replace with a Fifine Mic

Apparently, my Redragon Mic is having odd volume issues

[open holly]

ok, I have been seeing elgato wave 3 or shure or robi

[desert briar]

I heard Elgato Wave 3 is good

Since you have more control over where the audio is coming from

[open holly]

right my setup is downstairs in the basement so I need a good mic

[desert briar]

Definitly

[open holly]

so not really sure which one to get

[jolly pine]

if you're looking at shure & you're willing to invest, the SM7B is a great close-range mic that can help you avoid those "basement" noises

[open holly]

Perfect!

[jolly pine]

we also have great mic filters 😉
https://streamlabs.com/content-hub/post/how-to-improve-mic-quality-in-streamlabs-desktop

[desert briar]

Idk how to Setup XLR Audio

I mainly use USB

[open holly]

right I am not tech savvy

[jolly pine]

same here! if you want a dynamic USB mic, i have the BEACN mic

[open holly]

can you send a link? 🙂

[jolly pine]

it's a lot easier to set up but it's pretty similar

[open holly]

what filter do you have on streamlabs?

[jolly pine]

https://www.beacn.com/pages/beacn-mic

[desert briar]

Check the link Mayhem sent above

[jolly pine]

this mic has built-in filtering capabilities so i use those instead!

[desert briar]

Im looking at the Fifine T732 Mic

Currently using the Redragon Blazar Condenser Mic

[jolly pine]

i've heard great things about fifine, affordable too!

[desert briar]

I also have some DDR4 32GB RAM [2x 16GB] on a wishlist

From Corsair

[jolly pine]

ooooh, good choice. i have corsair RAM on my streaming PC too 😄

[desert briar]

Nice

I find it really odd how Streamlabs Desktop runs so well on my Rig

Although, I saw lots of complaints that the software is too heavy to run

I really dunno 🤷‍♂️

[jolly pine]

we're always doing our best to optimize our software to fit everyone's needs. i'm glad you're enjoying your experience so far!

[desert briar]

Yep

[gritty isle]

A lot of browser sources can eat up a lot of memory and CPU.

[desert briar]

I currently run a I5-11400F 11th Gen, GTX 1650, 8GB DDR4 and a Gigabyte H510M H Motherboard with Windows 11 Pro

And I see no issues

[desert briar]

Agreed

Also, people need to keep the whole "Optimized Overlays" in mind

Which is why I came here

To help Streamlabs improve their Products

As someone who has 200+ Issues in Total on Github, I am highly experienced in this

Oh and I did see some Questions regarding seperate audio in Streamlabs Desktop.

There is a Plugin called Win Audio Capture where it hijacks a audio input and allows you to only have that audio input be heard in OBS

But to fully use it, you need a up to date Windows Version as it heavily relies on the API Endpoints in the Operating System to work

[undone mist]

hello i use streamlabs to stream on twitch,i have desactivated the record of the sound of my computer because im in discord and my friend dont want to be in my stream but the sound of my friend are always here with the mic record,do you have a soluce please

sorry for my english

[pale grotto]

Anyone here that can help

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[buoyant ginkgo]

Hello, today no question but a thank you because I'm switching to Streamelements and SE.Live. Thanks for your support when I had a question, you helped me even if I made it hard for you. I am already working hard because of the change. Thanks to all of you. Have a great time.

[jolly stag]

It was heavy on my i7 6700. Idk if it was my processor or not but I just built a new pc and it runs really smooth.

[jolly stag]

Do you hear a lot of footsteps being in the basement?

[lilac dew]

how contact modo or admin ?

[strong bone]

In general is there a way that streamlabs or any streaming software can go live, without having to hit the go live button based on a set time. Essentially looking for the stream to start as soon as a set time is hit.

[gritty isle]

Streamlabs Desktop doesn’t have that capability. I suppose you go do it with a timer action in the Elgato Stream Deck, if you have one. Not sure of the maximum amount of delay that it could handle though.

[limpid shadow]

I'm having an issue is there anywhere i can send a photo to show my issue?

[gritty isle]

Hop over to #community-support-old for technical assistance. A moderator can start a thread for you and then you can post the screen shot in the thread.

[limpid shadow]

ok ive sent it in. hard to stream with this bug so hopefully i get some help soon!

[dapper charm]

Hello, if someone needs a video editor hit me up!

[rich stratus]

Hi

[frozen gulch]

I totally need help, basically Streamlabs in us not allowing me to use my extension for Blerp!!! And I’m also getting a weird aspect ratio issue for people viewing me on mobile but not on PC. I don’t know why!

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[fast bear]

nice ^^ and haii yall ❤️

[agile owl]

hello

[fast bear]

how are yall doing today?

[agile owl]

Not so bad today you?

[fast bear]

doing good ^^

tired cuz booked and did a show yesterday , from 23h to 4am this morning ^^

[zenith aspen]

Hi

I need some help

[gritty isle]

Hop over to #community-support-old for technical assistance.

[zenith aspen]

I need account of Netflix

👉🏻👈🏻

[proper sail]

Hello nice to meet you

[gritty isle]

We can't assist with Netflix support here, sorry. You would need to go here for Netflix support: https://help.netflix.com/en/

[proper sail]

I just join group @gritty isle

[zenith aspen]

Ok thx

[gritty isle]

Howdy and welcome! 👋

[agile owl]

😂

Netflix help in Streamlabs server

[open holly]

yes!

[shrewd finch]

@fallow lark No promo, check #rules

[kind vault]

hi

[gritty isle]

Howdy! 🔥 🥔

[agile owl]

hello

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[desert briar]

Where do i delete my donation/tip page?

streamlabs.com/User/tip

[spice kindle]

Does anyone know if it is possible through the StreamLabs bot, for the live events to post into a Discord channel/?
I know I can click 'announce' to put in a go-live notification, but what about follows, subs and donations (possibly with a role change to a follower/sub/donator roles also)?

[gritty isle]

The Streamlabs Bot doesn’t have the capability to post alerts in a Discord channel.

[spice kindle]

Okay, thank-you!

[gritty isle]

It’s a really interesting idea though! You could submit a ticket with that idea if you like.

[wispy latch]

@spice kindle If your issue has not been resolved yet, please try reaching out through our ticketing system and checking out our self help articles.

For our support bot or ticket submission, type /support

All payment issues must go through tickets :arrow_right: :e_mail: Ticket :link: https://support.streamlabs.com/hc/en-us/requests/new
Self help articles: https://streamlabs.com/content-hub/support

[spice kindle]

Will do. 👍

[dusty ingot]

@river pelican Hey there- sorry, you aren't able to post links without permission #rules

[haughty zephyr]

Hi everyone I'm new here

[gritty isle]

Howdy!

[wintry basalt]

hey guys

do u guys like lego ninjago???

[vestal ether]

hey

hey

[agile owl]

hello

[desert briar]

guys.... technoblade died

irl

[gritty isle]

I get that your sad but please don’t post unrequested links.

[desert briar]

dude

u have no idea

how big this is smh

[gritty isle]

I understand but we can’t make exceptions to the rule otherwise we would be dealing with people want exceptions all the time.

[desert briar]

you can for this

this is massive

[gaunt leaf]

o7

[desert briar]

Rest In Peace Technoblade. You legend!

gm

good

[tardy notch]

hello

[tired bobcat]

o7

[thick coral]

o7

[proper sail]

good morning

[jaunty frigate]

hello

I am new in this server

[wispy latch]

@rigid cipher
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[strange bloom]

idk if this is the right place to ask, but is it possible to use a gif for a "stream starting soon" card? I wanna make an animation for that. Idrk how to animate on Krita but that's something i can figure out myself.

[ebon imp]

im still have problems with the hosting alert can anyone help please

[stray citrus]

If you are only having trouble with hosting alerts, it's because host alerts have been disabled for a number of months now. It is intended for them to not be working at this time. I'm sorry about that.

If you have further questions, please ask in #community-support-old

[sterile sable]

Hi!

[gritty isle]

Howdy!

[stray citrus]

Hello!!

[desert briar]

hey rufus ty for the help yesterday! My streams are silky smooth 100 fps

[gritty isle]

You're welcome! Glad it's looking good!

[desert briar]

would you recommend 100 fps

or what should i use?

@gritty isle

[gritty isle]

Truly you should match the FPS all around. For example, if you're monitor is capable, set it to 120Hz, set the FPS in Streamlabs to 120 and set the game FPS to 120. You want the FPS to evenly divide by 60. 100 doesn't divide by 60 evenly and not everyone has monitor with high refresh rates.

If you're monitor can't go to 120Hz, go with the next level that divides evenly by 60.

[desert briar]

mine is 144hz

[gritty isle]

Anything over than 120 is way over kill.

[desert briar]

so 120 is good?

[gritty isle]

Then go with 120 all over the place.

[desert briar]

ok

ty

[gritty isle]

yw

[gaunt bronze]

Hi i have a problem with Streamlabs Studio. I can see myself on the camera in the scene but when i go live the screen is black on stream. Can someone help me

[gritty isle]

Hop over to #community-support-old for technical assistance with that.

[gaunt bronze]

Cool

[hearty zephyr]

R.I.P King of Minecraft. "Technoblade never dies"🐷

[agile owl]

whom?

[desert briar]

@gritty isle need some help

[gritty isle]

Post over in #community-support-old if you need technical assistance! I'm in my Friday Game Session with my friends currently.

[desert briar]

sorry lol

[gritty isle]

No worries! 👋

[meager ingot]

Hello

[idle dragon]

Wassup

[gritty isle]

Howdy!

[gritty isle]

Watching streams and chatting in Discord. Terribly exciting Friday evening!

What's up over there?

Woo Hoo! Staying up late?

[desert briar]

I just got a Great Idea for a Streamlabs Product

Why don't Streamlabs make a Product that is like Ko-Fi and BuyMeACoffee?

[oak cloud]

we do have tipping and recurring-tips (so monthly tips that you can have taken out already). Then we also have willow that offers you to accept tips as well. We don't really have anything for sales though (not 100% sure what aspect of this you were thinking about as I'm not 100% familiar with kofi and buymeacoffee)

[desert briar]

Lemme see what Willow has to offer

[desert briar]

Hello

[icy loom]

Help I'm in the theaters being forced to watch minions 2

[tight snow]

@bitter violet please do not post links unless requested, see #rules

[sterile sable]

Ok streamlabs has done me well so far.

Actually upped my streaming quality to 750p, obs itself (not streamlabs!) did not despite upping kbs

[desert briar]

I see the Devs wants to move certain modules in Streamlabs Desktop to React and judging by articles, React seems performant enough

The feeling when you did not know you can popup the Mini Feed from the Website ._.

Also, I do notice some improvement that can be done with the Feed

[desert briar]

Im kinda curious how the Cloudbot knows which viewer is a regular.

[stray citrus]

You actually set these manually in your Cloudbot settings! If you have any further questions, feel free to ask in #community-support-old

[desert briar]

Gotcha. I need to learn the Percentage of the detection thingy and will do

[charred shell]

hey

i need help to start streaming again its been months i never used streamlabs and something is wrong and it wont let me go live for some reasons ?

[desert briar]

Feel free to ask in #community-support-old

[charred shell]

just nvm ill ask tmrw

[agile owl]

o.o

[polar fog]

Hello all

[gritty isle]

Howdy!

[analog monolith]

Hey I just paid for prime. And I want a refund.

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[agile owl]

lol

[spring badge]

anyone knows ?

[rancid flare]

Please do not tag agents or users. If you need assistance please go to #community-support-old however the issue you are referring too is currently in our #known-issues Thank you

[spring badge]

okok

[sonic gust]

Hi

I have a question about prime. who can help me?

[wispy latch]

@sonic gust fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[ivory haven]

hey

[fallow siren]

Hello....

[dense parcel]

has anyone gotten a message from someone named @torn orbit?

[ocean roost]

@dense parcel please DM me a screenshot and the username if it's suspicious

[serene night]

Who can I message about an unsolicited DM containing suspicious links?

[pale wraith]

^

[ocean roost]

# Getting suspicious DM from a user you don't know?

Please DM me username and a screenshot of what they sent you. I'll take care of them as quickly as possible. We're constantly trying to battle the bots and we're sorry for the annoyance.

Please don't click any links from random users sending you a DM and stay safe

[flat star]

yo you have a guy sending spam messages from this server?

his name is Chromatyx

[stray citrus]

If you are receiving any DMs/spam, please send the above info to either Castor or myself in DMs, and we will handle it. Thank you!

[modest ice]

i reported the dm

[snow sapphire]

2022 and people still be out here clicking on links they are sent by strangers

[modest ice]

^

[snow sapphire]

wild

[flat star]

sent you a message and proof

[broken sapphire]

well its not even the slightest convincing too... most messages that are bots, pretty basic, usually set with get a discount or something along those lines

[snow sapphire]

Sometimes I wonder how people still be losing their life savings to scams and then I see the 10 diff accounts clearly hacked cause they clicked a link and now sending sus links themselves

[broken sapphire]

its dumb, well bots are dumb and i'm just surprise that it even works 😢

[broken sapphire]

usually depends on age

but people using discord are like usually under 40

[snow sapphire]

I mean I can write a way more convincing Scam, at this point I think I'm just choosing to be poor, its not like I don't have options...

[broken sapphire]

fair /same but

morals lol

I know in truth I couldn't scam people

it would be stupid to do, I mean it just goes along the idea another mans suffering is my uprise in a sense, completely dumb.... on other thoughts still don't get going after people on discord, most on discord usually is more technological then most, I mean discord is no rocket science but most on here has been though the internet enough to know its a land mine for scams

[desert briar]

A little FYI @muted hatch is a hacked account. Be careful and maybe just block them

[snow sapphire]

I think its the assumption that most people on discord at 12 year old kids who only have discord for fortnite, cause thats kinda how it started

[broken sapphire]

XD

maybe but discord has always kinda been more of a tool for gamers

and other not just gamers also admins

[snow sapphire]

but now the majority of people on discord are probably tech savvy, I mean most of my mates on discord are in various modding/coding communities

[broken sapphire]

and game creators

[stray citrus]

Just a reminder: If you are receiving any DMs/spam, please send me a DM with their username and the DM they sent you. Thank you!

[broken sapphire]

yeah

[desert briar]

Thank you

[snow sapphire]

it looks like some of these are newly created accounts too

[high root]

Could someone ban @silk cargo? It's a scam account. I have proof.

[broken sapphire]

send a message to Castorr91

[desert briar]

Message Castorr91

[stray citrus]

Nope, me!

😄

[desert briar]

?

[broken sapphire]

or lilbratley

[snow sapphire]

03/07/2022, 15:27:40

yea these accounts are new

like created to send this message out new

that's Australian Eastern Standard Time

[broken sapphire]

wait lilbratley can't you see in audit logs and see whos bots and whos real people like time joined and stuff??

like of the people who joined those in a specific time frame

[snow sapphire]

you can see via their snowflake when it was created

here is another one of the accounts 03/07/2022, 15:42:19

within the same half hour as others

[high root]

I messaged Castorr91 and he is taking care of it. Thanks again for helping me out. I hate scammers and i just want Discord to be a safe place, not just for me but for everyone

[broken sapphire]

interesting

[silk gull]

https://i.imgur.com/Y7I3WD1.png Dunno who to bring this to but I think someone's got their account hacked.

[broken sapphire]

maybe the bots or the bots creators are smarter then i Bargen

[broken sapphire]

delete that link please

[high root]

Same message i got

[silk gull]

Alrighty p7

Also just realized how sus it is to drop links when we're dealing with bots sorry XD

[broken sapphire]

send a message to one of the admins they will help out

yeah XD

[high root]

I like your profile pic. partying deku is funny as hell

[broken sapphire]

lol XD

[upbeat dagger]

Ayo?

I got a dm from someone?

[stray citrus]

You can DM me a screenshot if you are receiving spam, and I'll take care of it. 🙂

[rugged ferry]

DM me a screenshot
but also
Your message could not be delivered. This is usually because you don't share a server with the recipient or the recipient is only accepting direct messages from friends.
🤔

[stray citrus]

We haven't been receiving any reports for a bit, so I have them shut off. I can open them back up. 🙂

They should be open now, sorry about that.

[pearl cradle]

Hey mods Maxx_J#6878 was hacked I received that new discord bypass thing

[stray citrus]

Hey there! If a Discord account has been banned due to being hacked, the owner of the account will need to submit a ticket to our team here: https://support.streamlabs.com/hc/en-us/requests/new and we can take a look.

[pearl cradle]

No they messaged me it

[stray citrus]

Ah, thank you for clarifying. I can take care of that account if you send a DM of the message you received.

[pearl cradle]

Kk

[desert briar]

Damn, these bots never quit do they?

Luckily, I have DMs off everywhere

To turn DMs off for this server: Right click this server>Select Privacy Settings>Turn off Allow DMs from this server

[pearl cradle]

Mrtee did you ever receive the steam one that's all like oh uh I might have accidentally reported you on steam so I need your acct info

[desert briar]

Nope

DMs were shut

Since this nonsense happened

[pearl cradle]

This is a super old one that is why I am asking

[desert briar]

Nah, don't worry. Im super careful and I got trust issues

[pearl cradle]

XD

[desert briar]

🤣

Ever since Epic Games and Discord started this Gifting of this Discord Subscription thingy, money hungry people started making bots like the ones that DMed you guys

People used these bots to try anything to get their hands on this Discord Subscription thingy for free, that includes malicious links, images disguised as 2FA Bypassers and Fake Links

In Discord's Settings under privacy, there is a Global setting for DMs, if you disable that and apply it to existing servers, it will be impossible for Server Members to DM you.

[rigid mango]

Where should we report members that are scamming others through this server?

[jolly pine]

@rigid mango please dm me a screenshot of the message you received

[rigid mango]

Got it

[onyx bloom]

Was it Kushivna#5817 ?

[jolly pine]

@onyx bloom if you received a message from that person, please dm me a screenshot as well!

[onyx bloom]

Ok

[sturdy salmon]

So I need a new driver to stream ok. BUT when I try to install a new driver it doesn't work. I uninstalled the one I had but still nope

[wispy latch]

@sturdy salmon fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[sturdy salmon]

Ops

[rigid mango]

it wasnt, it was some other guy advertising a scam website

[jolly pine]

it's been handled, but thank you for following up @rigid mango

[strong heart]

I also recieved one of those DMs from someone else. Seems like several people got their account hacked. Want that screenshot also?

[jolly pine]

@strong heart yes please!

[vivid linden]

Where can i download the scripts?

[gritty isle]

If you’re looking for scripts for Streamlabs Chatbot, they are in the scripts channel over at the Streamlabs Chatbot Discord. There is an invite link in the #rules channel.

[proper sail]

Have a nice day

[uncut kestrel]

hello

[stray citrus]

Hello, Mrfussypants12!

[desert briar]

Hello guys

[wispy latch]

@obtuse stone
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[leaden latch]

Afternoon all.

[agile owl]

Hiya

[snow fox]

hey guys, random question, what does diamond mean? like why am I diamond? ...definitely not my Valorant rank

[jolly pine]

@snow fox hey there! that's a part of our all-stars program: https://streamlabs.com/dashboard#/streamlabs-rewards

[snow fox]

@jolly pine cool! thanks! 🙂

[wispy latch]

@desert briar fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[charred shell]

it finally work tysm

@rancid flare

and the other girl

[lunar hemlock]

Hey

[agile owl]

hello

[meager totem]

Anyone know who I message on here to report a phishing bot? Already reported it to Discord but figured they came from this server so I should probably get em kicked out of here before they try to scam someone who might not know on here.

[gritty isle]

Please DM a screen shot of the DM.

[meager totem]

Unfortunately I didn't think to screenshot before reporting the bot to discord and it looks like the message history was deleted (or I'm too stupid to know how to pull up messages from randos, one or the other)

[gritty isle]

Ah, whoops. We’ve been battling lots of spam bots here in the Discord all day. Hopefully we have already banned the one that messaged you.

Always remember that if you get an unsolicited DM from someone else in this server, feel free to report in the #community-support-old channel. Any staff (purple) or volunteer (orange) can assist with that. Definitely be sure to get a screen shot of the DM before reporting it.

[meager totem]

Turns out simply searching the bot's discord tag will get me the message history. I'll DM you the screenshot now @gritty isle

[gritty isle]

And if possible, grab the Discord ID of the the account as well.

[gritty isle]

Perfect!

[desert briar]

Browser is "Browser Source" correct?

Currently looking at the merged Pull Request to Port Browser To React on the Streamlabs Desktop Repo

[gritty isle]

We don’t support the development side of things. Just technical support for the live build once it’s released. You should submit a ticket for assistance with this request.

[wispy latch]

{1} If your issue has not been resolved yet, please try reaching out through our ticketing system and checking out our self help articles.

For our support bot or ticket submission, type /support

All payment issues must go through tickets :arrow_right: :e_mail: Ticket :link: https://support.streamlabs.com/hc/en-us/requests/new
Self help articles: https://streamlabs.com/content-hub/support

[desert briar]

Gonna submit a Suggestion to make a one-time purchase in the Overlay Store on Streamlabs.

[tropic jungle]

anyone else have constant problems with their OBS

honestly think it has to be some of the worst software in the game

[sweet gale]

Hi

[rancid flare]

@cinder fossil Hey there, my apologies please do not tag users or agents. Thank you~

[cinder fossil]

That person sent me a random friend request.

[rancid flare]

While you are welcome to decline it, we still do not allow tagging.

[cinder fossil]

Very well. Thank you.

[rancid flare]

And if anyone sends you any inappropriate messages or advertisements, you are welcome to report them to us in #community-support-old and we can handle it there, however. You are encouraged to report misconduct (albeit, friend requests can be annoying if you don't know them they are not misconduct.)

[cinder fossil]

Understood. Thank you.

[charred shell]

hey

how do i fix my streamlabs delay ???

[gritty isle]

Hop over to #community-support-old for technical assistance with that issue.

[sleek helm]

@rancid flare has really helped me out. thanks you streamlabs at #community-support-old

[shut flame]

helo gaes

[wispy latch]

@shut flame
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[desert briar]

hi

where do i stream

[dim fiber]

Streamlabs is broken, When I Connected My Youtube Channel It Only Shows Twitch Followers, And When I Try Streaming It Doesnt Work,Also I Cant Open Streamlabs.

[gritty isle]

I see you have also posted this in #community-support-old which is the correct place to get support. A moderator should start a thread for you shortly over there. There is no support in this channel.

[dim fiber]

ok thank you.

[gritty isle]

If you need technical assistance with Streamlabs Desktop, please post over in #community-support-old.

[grim blaze]

7 hour and 40 minutes of streaming with streamlabs desk top

[wispy latch]

@grim blaze fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[grim blaze]

i do nto need help

im just saying i got 7 hr and 40 min of streaming on streamlabvs

[stray citrus]

Yay!

[gritty isle]

Awesome!

[agile owl]

how's things with you all :D?

[desert briar]

🍋

Hello

[split badger]

where can I ask questions about custom coded widget?

[agile owl]

o.o

okay then..

[agile owl]

hiya

[gritty isle]

Howdy!

[tame bolt]

How is everyone

[gritty isle]

Trying to stay cool! It’s 100°F here. 🥵 🌡

[oblique kettle]

v

[agile owl]

v?

[tiny fiber]

does anyone know how i can reset my streamlabs back to when it was first installed? like resetting all the widgets back to default.

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[hollow drift]

is there a reason y my stream is choppy when i move my mouse i dont know how to fix it?

[wispy latch]

@hollow drift fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[last parcel]

@rancid flare do you stream

[wispy latch]

@stray vector fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[buoyant ginkgo]

I regret my decision to switch, so I'm coming back to you. The controls and their setting are more complex and unwieldy. I believed I could do it, but SE is really too complicated and unwieldy. I hope that you will again welcome me.

[ocean roost]

@sleek dragon Please have a look at the #rules No promotion or links that haven't been requested

[desert briar]

Hello

[desert briar]

Personally, I feel like Streamlabs has a more complete integration with platforms.

Also, I went from "Oh, I am gonna use this becuz its free" to now "Oh, I am gonna use this because it has what I need"

[sweet gale]

Is there video on how to record using obs pls

[gritty isle]

OBS Studio or Streamlabs Desktop? If Streamlabs Desktop, we have a guide that covers all our ways to record content here https://streamlabs.com/content-hub/post/streamlabs-desktop-recording-functionality. If OBS Studio, you'd have to ask over at their discord since that's a a different company, https://obsproject.com/help

And if you need technical assistance with Streamlabs Desktop, please post over in #community-support-old.

[sweet gale]

Guess desktop I'm trying to make YouTube video

I saw one video about twitch

[desert briar]

Streamlabs OBS is now Streamlabs Desktop

[gritty isle]

We also have a great getting started guide too! https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

[amber walrus]

Welp, I'm back from being banned

[agile owl]

o.o

[rustic cave]

hi could someone help me with twitch possibly

[wispy latch]

@rustic cave fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[agile owl]

what's up?

[fleet stag]

Hey guys, are there any djs here using Rekordbox and a controller streaming with streamlabs and a MacBook Pro?

[hardy raft]

does anyone know if pokemon music is free to use?

[rustic cave]

@agile owl cant dm u ur private

[fair knoll]

I think so but just incase I think you can find free use covers or remixes on YouTube

[gritty isle]

Just post your question and perhaps someone will be able to answer.

[rustic cave]

@gritty isle ok ty!! trying to set up the authy for twiytch and icant scan the qr code and it wont send me an sms im worrieds if i log out on my main computer ever i cant get my twitch back also cant log onto living room computer bc of all the authentication i have to go thru now

[sweet gale]

Hey got a question

How can you tell if your hotkey working or not

When you trying to do recording

[gritty isle]

Ah, okay, yeah, you'd have to reach out to Twitch on that since it involves your 2FA. https://help.twitch.tv/s/contactsupport

[gritty isle]

@fickle mantle Please do not post unrequested links. Thanks! Check the #rules.

[winter hound]

I’m officially an ordained minister 🥰

[gritty isle]

Congratulations wes!

[wispy latch]

@desert briar
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[radiant river]

where can i report someone

[gritty isle]

If you received an unsolicted DM from someone in this Discord, please DM me a screen shot of that DM.

[thorn crown]

sent

[naive citrus]

Can I please not be randomly pmed by people to promote their twitch?

[humble robin]

same though

[terse ledge]

@crude pendant can you freaking stop messaging people to watch your ugly stream?

[analog barn]

@✝ⒺⒽⓄⓉ✝#0938

is dm adversting

[gritty isle]

DM me a screen shot of the DM you received please.

[analog barn]

?

you staff

[terse ledge]

https://gyazo.com/da6864835c952cb26a24a05d8361f76a

[gritty isle]

I'm a Volunteer Moderator here.

[mortal plover]

same thing si happening again

[obtuse lark]

Rufus can help you out 🙂

[naive citrus]

Done

[frigid nymph]

https://i.imgur.com/lV77c3b.png

[terse ledge]

wooow

[chilly zenith]

What's with all the random whispers from strangers? They all come from people from this discord....

[wind valley]

lol did everyone get the same ping?

[worldly canyon]

I did

[terse ledge]

this guy has different accounts and always the same stream

[strong heart]

Look's like there are a few people who have gotten their account hacked

[worldly canyon]

Someone DM'ing a Twitch stream

[terse ledge]

this streamer should get banned by twitch

[jovial shuttle]

Stop DMing me your twitch stream

[plain garden]

can we not have people send their twitch links to random people they dont know ? ive had 4 in the last 5 days from this server

[chilly zenith]

I've had 3 this evening alone -_-

[jovial shuttle]

I'm leaving this server, too much spam. Sorry!

[lament junco]

@try me is one of them.

[round sandal]

Uhhh same

[analog barn]

@gritty isle i sent it

[strong heart]

I've gotten two from two different accounts in the last couple hours

[random silo]

is there an admin? i want to report spam from 2 users from here

[glad fable]

same

[blissful reef]

Whoever in this server is sending everyone to DM me to watch imlordtrix. Don't. I will block and report everyone who does

[lament junco]

@analog barnIt's multiple accounts.

[azure gull]

yup leaving

[analog barn]

?

also why do i have ruby role?

[jovial shuttle]

Bye everyone, I've had enough of the spam

[gritty isle]

Can you get the Discord ID of that account please?

[analog barn]

sure

[fiery socket]

the jayden guy lol

I don't think it's him tho

[analog barn]

dms

[gritty isle]

NVM, I got them.

[random silo]

Yuma#9268

[analog barn]

ok

[round sandal]

@nova garnet just pmed me

[plain garden]

@gritty isle im sending u a spammer too

[wicked forge]

thank you Rufus

[random silo]

𝚊𝚕𝚕𝚊𝚗𝚘𝚢𝚝𝚋シ#7469

[fiery socket]

Yeah on his stream rn

he's proving he's not sending it

[analog barn]

but why do i have the ruby role???

[signal kernel]

hey guys, if you got a dm from someone in this server advertising, please thread it here: #community-support-old message so that we can take care of it as soon as possible

[fiery socket]

y'all are getting dms to ImLordTrix's stream yeah?

[waxen terrace]

Yeah

[random silo]

yup

[plain garden]

yup and a few other ones

[terse ledge]

@fiery socket yes, please report this *** to twitch

[fiery socket]

Is it actually him tho

[round sandal]

Yep

[fiery socket]

that's what I'm tryna figure out

bc he could be acting or this could be somebody trying to get him banned

[terse ledge]

100% acting

[fiery socket]

lol

hmm he ended stream

maybe not?

[calm ferry]

Dude probably bought advertising/views bot

[terse jay]

farmed the ads and dipped widehard

[terse ledge]

he bought bots to advertise his twitch channel on discord

[rose frost]

why everyone hating on him, he seems innocent if you ask me

[fiery hawk]

how can i get ahold of a Mod

[vast kelp]

Y'all got it too?

[jolly pine]

PLEASE THREAD YOUR DM REPORTS HERE: #community-support-old message

[fiery socket]

yaya this is a serverwide thing

[neat saffron]

hope it gets resolved soon, poor streamer sounds genuinely scared they might get banned

[rose frost]

agreed ^^

[calm ferry]

He knew what he was doing

[terse ledge]

+1

[long nest]

:YEPP:

[median thorn]

It's funny cause I can't see why he would do this but at the same time i CAN see why

[potent trail]

this is wrong

[pastel copper]

guys,one of this discord's user is spamming an dming mass twitch promos to a channel that is hacked. Report this username "･─ Username ─･#4583" for mass dming

[potent trail]

it's different accounts doing it

[gritty isle]

Everyone. if you have a reportof an unsolicited DM received today, please thread here: #community-support-old message

[potent trail]

i already did it

[jaunty vigil]

Yeah tbh if I was him I would just end stream so I wouldn’t get accused

[jolly pine]

thank you all for the reports so far! if you have any more, please send them here: #community-support-old message

we appreciate your cooperation

[hoary bone]

Think ima start actually chatting here

[jolly pine]

welcome 😄

[gritty isle]

Howdy!

[terse oak]

chat

[gritty isle]

Howdy!

[terse oak]

hi

i dont stream

[gritty isle]

No worries! Welcome to the Discord!

[terse oak]

thanks

[fringe seal]

Can I report a couple of people from / in this server who've been DMing me adverts?

[gritty isle]

Report over here please: #community-support-old message

[fringe seal]

Cheers

[median thorn]

Funnily enough that's what he did them he went like like x amount of minutes later

[analog barn]

whos the owner of this

?

[gritty isle]

Streamlabs is the owner of the Discord.

[agile owl]

lol

[gritty isle]

@urban ether Please do not send unsolicited Direct Messages (DM's) to other Streamlabs Discord members. Please check the #rules.

[fleet stag]

Good morning, are there any djs here using Rekordbox and a controller streaming with streamlabs and a MacBook Pro?

[slate dirge]

Hello guys! I am new here. Can i find somewhere the right settings for 720p and 936p output?

I just started to stream few days ago, and its always 720p, no matter what I set to output resolution 😄

[wispy latch]

@slate dirge fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

@noble briar
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[final bane]

how do I make my stream into a video so that it shows up on my twitch page?

[wispy latch]

@final bane fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[desert briar]

Hello

[glad herald]

Hi

[jolly pine]

[desert briar]

Hey guys

[crude ivy]

Help! I can’t screen share , there is no option available. I’m on a Mac desktop , what do I do ?!

[wispy latch]

@crude ivy fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[mild fern]

Can someone help me

[wispy latch]

@mild fern fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[shrewd finch]

@crude ivy Please dont use that tag its the against the #rules and doesn't work.

[crude ivy]

I’m sorry I didn’t know 😦

[tulip pelican]

HIII

[gritty isle]

Howdy! 👋🏻

[analog barn]

can i report someone

i need staff member

[lofty cedar]

same

[analog barn]

who dm u

[wispy latch]

{1}We apologize that you've had this incident. Please use #user-safety-and-reports-old and our team will resolve this as quickly as possible. Please ensure to provide the Discord ID as well as a screenshot.

:link: How to find a Discord ID here: https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-

[lofty cedar]

Hype System

[analog barn]

same

[shrewd finch]

Hi, please report all bots in #user-safety-and-reports-old thank you! We will take care of them once reported

Make sure to provide a screenshot as well

[lofty cedar]

[arctic fractal]

Hey so I just had a bot dm me as well

[lapis creek]

Same

[wispy latch]

{1}We apologize that you've had this incident. Please use #user-safety-and-reports-old and our team will resolve this as quickly as possible. Please ensure to provide the Discord ID as well as a screenshot.

:link: How to find a Discord ID here: https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-

[gritty isle]

We are aware of it.

[arctic fractal]

Hype system 1153

👍

[desert briar]

Anything new with Streamlabs?

[lapis creek]

First the official MC discord server had the "Hype Squad" bots, and now here. Will they ever stop...

[desert briar]

If Epic Games and Discord did not do that Free Subscription thingy, no

[grand yacht]

can someone help me out

[gritty isle]

If you need technical assistance, please hop over to #community-support-old.

Ah, they left the discord. 🤷‍♂️

[pine roost]

hi

[gritty isle]

Howdy!

[agile owl]

hello there

[flat jolt]

Hello!

[agile owl]

How are you all today?

[gritty isle]

Good but hot again today! We hit 103° and it’s only down to 100° at nearly 9pm. Ugh. I’d like to preorder Winter please.

[agile owl]

lol

well i'd like to get rid of my headache right now so i can enjoy some sleep ;3;

[gritty isle]

Good luck! Hope you get some good sleep later.

[agile owl]

i'll try

[flat jolt]

That's pretty damn hot.

I don't think we got that warm, but close

[gritty isle]

That’s good. Stay cool!

[late sierra]

Hello, I am trying to stream games on Facebook using my Iphone 12 pro. I purchased the Elgato Hd60s and am able to get the video and game audio working in streamlabs. However, the stream is unable to capture my mic / even when it does, it sounds very soft even if I put the mic directly in front of my mouth.

What am I doing wrong here? Or am I missing a piece of equipment?

Sorry if this is the wrong place to ask this but I am getting a little desperate since I don't know where / who else I can ask regarding this issue.

[gritty isle]

Hop over to #community-support-old for technical assistance.

[late sierra]

I tried to create a ticket but it shows me this error. "We encountered an error. Please try submitting your ticket again. If the problem persists, please contact support."
Who do I contact now ?

[gritty isle]

Use the ticket link. Below that the bot posts. 👇

[wispy latch]

@late sierra If your issue has not been resolved yet, please try reaching out through our ticketing system and checking out our self help articles.

For our support bot or ticket submission, type /support

All payment issues must go through tickets :arrow_right: :e_mail: Ticket :link: https://support.streamlabs.com/hc/en-us/requests/new
Self help articles: https://streamlabs.com/content-hub/support

[late sierra]

Okay will do, thanks !

[wispy latch]

@rigid topaz fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[worldly otter]

so when i try to capture destiny it just gives me a black screen

[wispy latch]

@worldly otter fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[chilly tangle]

is that a capybara on your profile picture?

[worldly otter]

yes

[faint rock]

hello

[gritty isle]

Howdy!

[desert briar]

Hey guys

[agile owl]

hello

[desert briar]

Hey

[pine roost]

Hey

[desert briar]

Hello, I have a problem with my streamlabs and I don't know how to fix it :c

Can anyone help me?

[gritty isle]

Hop over to #community-support-old for technical assistance with that.

[shrewd finch]

No promo @bleak topaz #rules

[desert briar]

I just found something interesting in Streamlabs Desktop

When you import your existing Overlays from OBS Studio, Streamlabs Desktop auto enables shutdown source when not active, thus using less CPU

But if you disable it, it will make the CPU Usage rise

Interesting

So I think the CEF Module of Streamlabs Desktop is not optimized as OBS Studio's CEF Module

[blazing mango]

Hello 🙂 How are you?

[desert briar]

Hey Kya

[sweet gale]

Hi

[ivory lagoon]

do u guys know how to verify my credit card?

[sweet gale]

Can someone tell me how do i know if streamlab is recording my game

Or know if the recording is working

Hmm

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[sweet gale]

Lol

[versed panther]

Hi my donation tip page isnt working it keeps on loading so nobody can donate does somebody know what i can do ?

[shrewd finch]

Hi @versed panther please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for this issue, thank you.

[versed panther]

I did i was hoping sombody knows for faster solution but ill wait

[shrewd finch]

What's your ticket number?

[versed panther]

630090

[versed panther]

thanks for looking at it

[shrewd finch]

Our team will respond soon, it may take some time. Thank you for your patience.

[versed panther]

thank you for your time

[zealous herald]

Hello.

[loud harbor]

Anyone know what’s going on with Trovo in streamlabs?

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[desert briar]

hello

[agile owl]

hello

[native hedge]

yo

can someone please help me

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[worn salmon]

hello were do i ask questions about alerts

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[warm storm]

/support

[quaint stream]

@warm storm, let's continue via DM

[warm storm]

/email verify

[quaint stream]

@warm storm, let's continue via DM

[warm storm]

/Support

[quaint stream]

@warm storm, let's continue via DM

[gritty isle]

If you're having issues submitting a ticket with the bot, you can submit a ticket using the link below: 👇

[wispy latch]

{1} If your issue has not been resolved yet, please try reaching out through our ticketing system and checking out our self help articles.

For our support bot or ticket submission, type /support

All payment issues must go through tickets :arrow_right: :e_mail: Ticket :link: https://support.streamlabs.com/hc/en-us/requests/new
Self help articles: https://streamlabs.com/content-hub/support

[gritty isle]

You can also get technical support by posting over in the #community-support-old channel. Not that some issues like involving payments or Primary account changes must be handled through tickets.

[near agate]

hey, how do I get bongo cat for stream labs on mac!

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[raven ermine]

Bonjour a tous, quelqu'un pourrais t'il me venir en aide au sujet de l'intégration de donation sur le site de streamlabs ? merci a tous

[wispy latch]

@raven ermine fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[hazy tartan]

l
y

[tall rover]

my streamlabs isnt picking up my mic or my desktop audio when recording. Anyone kwo what to do??

[gritty isle]

If you haven’t already, hop over to #community-support-old for technical assistance with that!

[swift panther]

Hey, one question. Sometimes when I stream, on my viewer list are random people like "0supa", but its saying that 0 or 1 viewers (on the list is like ten of them.) Are these bots or what?

[desert briar]

Yes

[swift panther]

oh ok*

[desert briar]

can someone with streamlabs prime dm me? asking for a small favor lol

[wintry spoke]

looking for a group to play gta v with

[faint rock]

hello

[agile owl]

hello

[copper thorn]

Hi do any of you have issues using the streamlabs Xbox setup for mobile?

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[wispy latch]

@lime portal
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[desert briar]

hello

[lucid fulcrum]

HI

[agile owl]

Hiya

[desert briar]

Hello

[gleaming rover]

f

[errant drum]

someone know why my sub gifter dont show up anymore in my streams

[wispy latch]

@errant drum fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[errant drum]

i did a ticket but no answer

[jolly pine]

tickets are responded to via email, so it may take some time. i can assist you in #community-support-old if you state the issue there!

[errant drum]

sure

[tame mortar]

Hi guys does anyone know how to uninstall something from the alert box library I just want the classic green one back

[wispy latch]

@rigid cipher
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[fallow crypt]

Anyone used or using StreamlabsStudio strugging to find relevant walkthrough on Youtube

[supple apex]

hello everyone

I have a problem

can you help me

plz

[wispy latch]

@supple apex fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[supple apex]

oh sorry

[rigid terrace]

Does someone know how to add premium widgets to normal obs

I can't figure it out

[wispy latch]

@rigid terrace fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[potent gyro]

just wanted to say your all awesome that is all have a nice day/night

[desert briar]

You're Breathtaking!!!

[surreal tangle]

Hey guys, anyone have an invite link for thronegifts?

[faint rock]

hello chat

[gritty isle]

Nope.

[gritty isle]

Howdy!

[faint rock]

hello rufus

[surreal tangle]

Nope as in literally noone does? 😄

[gritty isle]

I don’t and as far as I know it’s not a Streamlabs product. Someone else might but do realize that if that’s a Discord, Discord invite links are not permitted here.

[surreal tangle]

It's not a discord, it's a website that offers wishlist service sort of

[faint rock]

if you know who can manage channels I suggest telling them to delete old channels bc I can see them w/ betterdiscord plugins

[surreal tangle]

and they have a waitlist, streamers use it instead of an amazon wishlist

@faint rock you can also just disable the plugin 😄

[faint rock]

yea

[surreal tangle]

they have a waitlist and if someone who's already accepted sends you an invite link you skip the waitlist. I want to check it out and see if it's good so I can help someone out.

[gritty isle]

I am not responsible for maintaining the Discord. If you’re seeing something that you should not see, please me a screen shot via DM and I’ll pass it along to the staff. Im just a Volunteer.

[faint rock]

alright

thanks

ill just send an imgur link if thats ok

https://imgur.com/a/Tg80pT7
proof

[gritty isle]

Ah that’s the old general chat channel. No worries there.

[faint rock]

ok

thanks

im gonna sleep

gn

[gritty isle]

Good night!

[last parcel]

If you like to talk to tomatoes

If a squash can make you smile

If you like to waltz with potatoes

Up and down the produce isle

[fickle cypress]

Hello guys! I am currently streaming with my ps5 via elgato hd60s+ to my pc but the sound is robotic on stream! Can anyone help me out with this?

[wispy latch]

@fickle cypress fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[tall comet]

Hello

[agile owl]

hello

[desert briar]

Hello

[atomic thistle]

hello

can anyone help me @everyone

[wispy latch]

@atomic thistle fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[agile owl]

sorry no using the ateveryone it doesn't work

[desert briar]

Anything new?

[agile owl]

Nothing so far, yourself?

[desert briar]

Not much on my end

[tacit horizon]

yo

i need help

with streamlabs

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[exotic thunder]

does anyone know how to set up a death counter to auto update as i die in my game. i seen commands for it but i want it to update without a manual use of command

[wispy latch]

@exotic thunder fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[gaunt hedge]

can anyone help me seup a twitch via streamlabs

idk how

[wispy latch]

@gaunt hedge fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[frigid ingot]

Hey its normal all time i stream i have +1 bot who watch my stream?

[agile owl]

sometimes

i know there's 1 who helps combat other bots

[frigid ingot]

what his name? idk if i banned him

[agile owl]

sery_bot

[jolly pine]

sery_bot is great! it is normal to have bots watching your stream though, especially on twitch. those bots are essential to keep the stream running & to pull statistics

[agile owl]

yeah

[gritty isle]

🤖

[agile owl]

ooh yay i lost a follower

let's celebrate

[stone vessel]

i was just live and had 4 bots watch it do they kinda help boost stream or no

[desert briar]

I removed like 40+ followers on my Trovo so now I am at 224

[stone vessel]

if you dont mind me asking what do you do to gain followers??

[desert briar]

I am sadly not the right person to ask this

And I am not the one that has tips on this

[stone vessel]

so i guess we in the same boat lmaoo

[desert briar]

Im just some idiot on the internet with a burning streaming passion

[stone vessel]

im just asking cause i got back into streaming when i got my pc