technical-support

[jolly pine]

@cloud tiger i did open a thread for you in #community-support-old

[cloud tiger]

comme vip

[jolly pine]

here is a link to the thread: https://discord.com/channels/346751285514469388/1034922216921514104

[desert briar]

Not sure where to post this. In the info on the app store it says you can add your logo on your stream overlay in Streamlabs Mobile. But I don't see an option for that. Is that incorrect info?

[wispy latch]

@desert briar fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[pastel ivy]

hi

can i put green screen to my images?

[vast crow]

Me when I figure out that double ended hdmi cables don’t exist and I will have to view my screen from my laptop with the chat on screen at all times instead of looking at my tv (im a twitch streamer)

https://tenor.com/view/walter-white-walter-crying-walter-dying-gif-20964719

[stoic umbra]

s

[polar shard]

hi

[pastel ivy]

a

[vast crow]

???

[gritty isle]

Sorry @waxen tree, no self promotion. #rules

[waxen tree]

Okay 👌

Just to be honest Streamlabs is awesome 9/10 🙂

[gritty isle]

Thank you! We appreciate the kind words!

[waxen tree]

Your welcome. And I do know it will take time to get followers & a lot of viewers ever give up!

[plucky wadi]

Hi

I am new here how are you all ?

[agile owl]

Hello, good yourself?

[plucky wadi]

i am good bro. So you are streamer ?

is the streamlabs prime membership good ?

[agile owl]

I am and prime is pretty good yeah

[desert briar]

Hello

[gilded adder]

ive lost what channel i was talking in for help....

lol

[stray citrus]

You can leave your question in #community-support-old and we will open a support thread for you as soon as we're able to!

[gilded adder]

no no i was talking in a genertic message tab

i dont remember which one it was tho

people were already helping me

but i accidently clicked out of the chat tab and now i dont remember which one it was

[stray citrus]

The last message I see from you in this server was last year! I don't see anything else 🤔

[gilded adder]

i was talking to people and even rufus was helping me

it was today

i posted images and stuff they were helping me with my wifes chatbot

[stray citrus]

Ah, you were in the Chatbot server! This one is just the Streamlabs server, but we do have a separate one for Chatbot. I see your messages there!

[gilded adder]

how do i get to it?

[stray citrus]

https://discord.gg/xFcsxft 😄

[desert briar]

Hey Bratley 👋

[dry stream]

[stray citrus]

I just saw this - I'm so sorry! Hello! 😄

[desert briar]

Its all good 😄

[neon vine]

Hello

[vital oak]

meowo

[normal moss]

Hey guys

[agile owl]

hello

[proven hinge]

hello everyone

[signal sierra]

hey

[sullen wedge]

No

UwU

[wicked sphinx]

guys do you know how to change the description of your server

Dm me in if you know

[tight wagon]

I HAVE A PROBLEM its showing i cant multistream this is the note Failed to configure the Multistream server
Please try again. If the issue persists, you can stream directly to a single platform instead. help plz

[ivory pebble]

who do I ask about a problem am having with my stream labs the settings for video capture device isn't working/loading up

[gritty isle]

Post this over in #community-support-old and a moderator will start a thread for you.

[ivory pebble]

Thank you

[gritty isle]

I see you have Streamlabs Prime so please post this over in the #ultra-support channel for assistance.

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[tight tusk]

@clever rampart why you block me? 😦

[desert briar]

Hello

[austere tiger]

hey

why wont my stream labs pick up mw2 to stream

any help

somoene got no

[gritty isle]

Please post this over in #community-support-old and a moderator will start a thread to assist you.

[desert briar]

Hey Rufus

[gritty isle]

Howdy!

[desert briar]

Hope you are doing well.

[gritty isle]

I'm good! Cloudy, raining, and chilly here though.

[desert briar]

Oh nice. Its warm here in South Africa.

And I am still in my sleeping clothes. Because I am on Holiday.

[winged oak]

Hey

Any plays Rocket league? I need help with graphics on my settings

[warm rose]

ok

[viral shell]

Are streamlabs alerts down?

no alerts gone off all night. Streamlabels is also not updating.

[gritty isle]

For technical assistance with that, ask over in #community-support-old!

[desert briar]

for Twitch, is streamlabs planning to have a widget that can play sound or video when a certain channel point reward is redeemed?

aka sound alerts from twitch channel point redemptions

[dusty ingot]

@plain osprey Sorry, no promo #rules

[dusty ingot]

@vestal sparrow Heya- don't post links without permission #rules

[desert briar]

Hello

[desert briar]

Hey Rufus 🙂

[desert briar]

yo

[agile owl]

Hello

[desert briar]

Hey Hislop

[magic tendon]

Hello if anyone could help with an issue im having that would be fantastic! Currently I am attempting to use 2 separate webcams to stream, one which is a regular face cam and another thats facing my keyboard that will be used in discord. While streamlabs is open discord cant seam to use any of the cams. The only way I seem to have gotten around this is to have discord opened first and then open streamlabs.

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[desert briar]

Ekso beat me to it

[magic tendon]

whoops thank you!

[molten rose]

OK so kinda still new to stream labs who here is good at basic widget set ups and simple add ons to help improve stream

[gritty isle]

We have a good getting started guide here: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop If you need specific technical assistance along the way, please post over in #community-support-old and when a moderator is available, they will start a thread fore you.

[vast crow]

Me when I realize that I will have to buy 3 hdmi cables, one going from my console to my tv, one going from my console to a capture card, and one going from the capture card to a pc

https://tenor.com/view/breaking-bad-looking-at-phone-meme-walter-white-bryan-cranston-gif-25701380

[shrewd finch]

Please don't tag random users @tight tusk If you have an issue with a user please report it in #user-safety-and-reports-old

[tight tusk]

I'm srry, but he is not a random user. we played apex together and he joined my community. we were friends. or so I thought. and this is the only server we bought are in.

I really just want to know why he blocked me, I dont know what I did wrong 😦

[tight tusk]

but, I will stop. Ig 😦

[shrewd finch]

I understand but this is not the place for that, I apologize. Thank you for understanding!

[tight tusk]

np

[gentle crane]

is there anyway to get help with the streamlabs app here? this is my last resort

[cursive herald]

Hi there! Please reach out in #community-support-old for assistance with the streamlabs application

[gentle crane]

u guys are the best thanks for helping me out !

[toxic gate]

nice

[viral ledge]

anyone know why i cant up the video output when i stream i need it at 2560 x1080 but when i stream it takes me down to 1920x1080 making stream look squished

[cursive herald]

If you need assistance with streamlabs please reach out in #community-support-old and someone will be with you shortly

[viral ledge]

thanks

[desert briar]

@dusty ingot Thank you for all of your help! After logging in via Facebook, I logged out and Streamlabs finally let me access Twitch. It's a weird workaround but if it works, it works

[dusty ingot]

@desert briar Thanks so much for letting me know that fixed it! Feel free to reach back out anytime

[dusty ingot]

@quick zealot Sorry, no promo #rules

[river pasture]

hi

[wispy latch]

@pearl galleon
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[mild adder]

They knew

[glad storm]

poke?

[last stream]

spanish?

[glad storm]

ok, this place is alive.

no hablas espaniol 😅

[vital oak]

oh comprende

[soft fern]

[merry grail]

https://tenor.com/view/halloween-pumpkin-bat-colorful-gif-23514972

[agile owl]

o.o

[desert latch]

Hey yall with prime, is it possible to multistream to two youtube channels?

[agile owl]

Imma say no

[jolly pine]

@desert latch hi there! you can stream to one twitch, youtube, facebook, trovo, & tiktok channel at a time, plus up to 2 custom destinations outside of these platforms

[agile owl]

Why on earth 2 youtube channels 😂 ?

[desert latch]

Hmm well i’ve got two channels for two different audiences. One is strictly for music producers and one has people who just enjoy the music i make and sometimes like to see how and what i do

[desert latch]

Alright thank you!

[agile owl]

ah i see

[rough musk]

I had a ticket open about multi streaming and it was closed can someone answer another question for me

[rustic scaffold]

anyone know where i could ask a qeustion about streamlabs and streamdeck intergrtion, didnt see aa specific chnnel for it and ive reached out to elgato also?

[low gyro]

does anyone know if you're supposed to hear audio when someone shares their screen ? from a chrome tab for example

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[twin plank]

hello, when I stream with my PS5 on streamlabs, I have a delay in the sound / image of the game, the sound has a slight delay, how can I solve this problem

[desert briar]

i cant nor bind my streamlabs with my twitch why

[desert briar]

Hey @desert briar Feel free to ask for help in #community-support-old A support volunteer will open a private thread if they are available

[desert briar]

sry

[polar vortex]

whats good gamers

[kind vapor]

https://tenor.com/view/happy-halloween-halloween-halloween-dance-ghost-happy-halloween-dance-gif-19012257

[brisk spindle]

Wassup

[drifting nebula]

Hello everyone 👋

[vernal dome]

iH everyone

[drifting nebula]

How are you doing?

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[vital oak]

Hello

[proud ridge]

Is slow mode something only the mods can do?

Or can I enable that myself?

[agile owl]

for chat here or in stream?

[rare quartz]

anyone else having issues with speech chat? App store tell me to get prime to install but then tells me i already have it. It's a dead end everytime

[sharp turtle]

Hello

👀

[agile owl]

Hello

[desert briar]

hi

i have one question
who has been in Seon City it is a discord server

[agile owl]

never heard of it

[gritty isle]

I’ve never heard of it either.

[desert briar]

Hello

Hi

Im fine, you?

Glad to hear

[hybrid meadow]

Hi

[gritty isle]

Howdy! 👋

[hybrid meadow]

Doing good

Wbu?

[gritty isle]

Doing good! I put too much ketchup on my sandwich and its messy.

[hybrid meadow]

Lol

[drifting nebula]

Hello

[polar vortex]

Just so everyones aware this person was trying to sell promo in dms, average response time on their fiver was under an hour so I think the reviews and actual gig itself is fake

I'm not 100% so don't just take my word for it

But the thumbnail for it was pretty bad quality too

[wispy latch]

@polar vortexWe apologize that you've had this incident. Please use #user-safety-and-reports-old and our team will resolve this as quickly as possible. Please ensure to provide the Discord ID as well as a screenshot.

:link: How to find a Discord ID here: https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-

[polar vortex]

Swag

I'm not 100% if it's fake so it's prob not worth reporting

Just telling people so they r aware

[gritty isle]

Then go ahead and click the red Report Spam button on that DM.

[polar vortex]

Yuh I know

[gritty isle]

Just making sure.

[polar vortex]

Anyway idk why ppl would buy that type of thing cos twitter ads r cheap asf

Or well, for what you get out of them anyway

[agile owl]

o.o

[vernal dome]

lmao I had the same problem 💀, I got bored and started "trolling" him a little bit 🌝

[wispy latch]

@vernal domeWe apologize that you've had this incident. Please use #user-safety-and-reports-old and our team will resolve this as quickly as possible. Please ensure to provide the Discord ID as well as a screenshot.

:link: How to find a Discord ID here: https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-

[vernal dome]

nah im good 💀 💀

[polar vortex]

yuh me too

[dull cairn]

It’s turkey time!!!!

[rigid schooner]

Is there a channel for Streamlabs studio?

[jolly pine]

@rigid schooner hi there! we provide support for Streamlabs products in #community-support-old, #vip-support, & #ultra-support only

[vital oak]

yep

[rigid schooner]

Hi can anyone help with coding a browser source on Streamlabs studio?

[grim dagger]

i keep getting "404 page not found" when trying to log into twitch

[weak turret]

Which browser source

[eager dome]

this bot is useful

[rigid schooner]

Trying to add a browser source on Streamlabs studio to my streamelements overlay

[wispy latch]

{1} fix Need Help? Please make sure to use the correct channel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #community-support-old
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

# Be sure to check the Self Help Center for Video Tutorials and Guides for Common Issues!
Use /support for our support bot and/or to submit a ticket```
:arrow_right: [#400132868682153986](/guild/346751285514469388/channel/400132868682153986/) :arrow_right: [#440687097427525642](/guild/346751285514469388/channel/440687097427525642/) :arrow_right: [#476851860842610709](/guild/346751285514469388/channel/476851860842610709/)

[desert briar]

how do I find the streamlabs prime support chat?

[desert briar]

I love how some brat things I am entitled because I was being sarcastic

[desert briar]

Hello

[versed sedge]

Hello, pls my stream won’t start. Need some help.

[wispy latch]

@versed sedge
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[crimson totem]

how can i make a threat in #community-support-old ?

[ocean roost]

You don't, you head over to #support-info instead

[urban wren]

Hello how to unsubribe from prime and have the money back? it take money one day ago

[wispy latch]

@urban wren
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[desert briar]

Wait, has Live Support been changed?

[oak cloud]

yes

[desert briar]

Oh, was the Private Threads a bit too much?

I agree with the new system. In Private Threads, people hijack it and demand that they get help first. Which got annoying.

[oak cloud]

That has happened before, but this is the best solution for us as it allows us to answer people in the order in which they came, etc. Keep an eye out because we will be updating things for the future to make the Discord even better!

[desert briar]

Oh awesome. Cannot wait to give it a go once I find a issue. Excellent Idea.

[craggy blaze]

just redeemed the all-stars platinum hoodie

[desert briar]

I have yet to reach Bronze but sadly no new tasks 😦

[craggy blaze]

wdym bronze?

[desert briar]

I have 20 points as I stream on Youtube and have been unable to participate in the AllStars Program

[craggy blaze]

wait I just realized to get legend I need 15k concurrent viewers, not 300k

[desert briar]

The page does say I can get points for streaming using Streamlabs Desktop and ConCurrent viewers but I never get Points for the Viewers Bit.

I would love to get the Benefits of an All Star Member

[craggy blaze]

If you plan on buying prime then you could multistream to both youtube and twitch

[desert briar]

Yea thats not for me

And plus, I do not like Twitch anymore.

But I am super happy on YouTube.

[craggy blaze]

Oh, then I guess we just gotta wait until all-stars adds youtube integration

brb

[desert briar]

That is actually a thing now

I also have no way of knowing when I am getting new tasks

[crimson totem]

anyone know if the audio splitting extention of OBS is coming to Streamlabs OBS?

[proud ridge]

Is slowmode something I can enable on Discordz or is that a mod thing?

I hate when servers are talking a mile a minute

[desert briar]

That is a channel-based setting enabled by mods to prevent spam

[kindred flume]

is it just me or did they remove the support channel?

[gritty isle]

Yes, things are changing here.

To get help with Streamlabs products please go to #support-info and fill out the form there!

[desert briar]

I agree with the new system. This stops people from rudely hijacking the Threads

[kindred flume]

Well thats one thing but arent forms going to take a longer time to get replied from?

I liked the fast responce i got from the last system

[desert briar]

I have no knowledge on that

Plus I do not work for Streamlabs

[desert briar]

Wow! Already loving the new Support System

[shrewd finch]

Glad you like it, but lets make sure not to submit tickets unless you need support to keep the ticket system clean for us, thank you.

[desert briar]

I will.

[fallow monolith]

so i've been reading around and cant seem to find a solution to my problem. recently installed obs and streamlabs and have just about everything setup however i can't get extentions to work. when trying to setup streamlabs extention for loyalty, it says i need to finish and sends me in an endless loop of install, configure, install configure. any clues?

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[fallow monolith]

i'm confused if that was aimed at me or what as that doesnt solve my problem.

[lusty oar]

How to remove the noise sound in the background when I streaming?

The sound is lik shiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

[shrewd finch]

Theres no support in this channel, if you need help please submit a ticket here #support-info

[gritty isle]

Yes, if you need technical assistance, please visit the #support-info channel and submit the form.

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[fallow monolith]

so glad i could get super fast answers from power users within the community that i need to just contact the company directly. A+ for forwarding

[shrewd finch]

If a user would like to help you with your issue they can feel free to do so but if you need help from Streamlabs a ticket can be created in the technical support channel!

[crisp viper]

how i can ge role?

[wispy latch]

@crisp viper

If you are a Streamlabs Prime Subscriber or All-Stars member

Link your Discord under integrations for access to our Prime/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to prime here: https://streamlabs.com/goprime?refl=discord

[green sorrel]

guys can you help me ?

how can i enable cloudbot?

[shrewd finch]

Check out the self help center and the #832333816571232257 channel for more information @green sorrel

[green sorrel]

i don't know it is not enabling, after clicking on enabling button

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[tender lion]

hi

[tropic wyvern]

I'm so confused

[tender lion]

im trying to solve the skipping frames issue on streamlabs im not able to stream ever sense i played MW2 does anyone have an idea what could be wrong, ive tried everything i can with a couple of friends and im still receving this notification issue of skipping, while in a match im at 12fps or 10fps but my actual game 240+fps only on streamlabs am having this skipping issue.

would it be overclock issue on cpu and gpu?

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[tepid terrace]

hey everyone, how can i lower my audio for game i tried changing dB but it doesnt work and how to i get just discord voice chat on a mixer alone w no game audio w it

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[tepid terrace]

this happens to me sometimes when my wifi is being used by alot of ppl at once but ive also fixed it by chaning capture to game capture or screen capture

[tender lion]

yayaya im being helped rght now hopefully we can get this fix!

[cosmic brook]

Kann mir bitte wer auf die naricht antworten @wichtiger

[jolly pine]

hi there! did you need assistance with something?

[desert briar]

The guy wants someone to reply to a "message"

[jolly pine]

i did translate the message, but i still don't know what they need LOL

[desert briar]

Hallo @cosmic brook Das ist nur englisch bitte.

[desert briar]

No idea

[pastel lava]

Hi

There are Italian people?

[rancid breach]

Alguien que hable español que me ayude con OBS y las condenadas alertas de youtube porfavor?

[wispy latch]

@rancid breach
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[rancid breach]

Y en qué eso afecta a boca? ya vi los datos de ahí y no funcionan

[jolly pine]

@rancid breach si todavía necesitas ayuda, nos puedes contactar en #support-info

[mighty plover]

Hey everyone! Can anyone help me with the multistream chat not working?

[wispy latch]

@mighty plover
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[deft pawn]

So is editor mode just gone from stream labs mobile?? I even did the update and still nothing -_-

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[deft pawn]

Nvm i figured it out

[rancid breach]

Thanks!!!!

[jolly pine]

@rancid breach you're welcome 😄

[hardy merlin]

Hi i updated my card for my prime membership but cant use the prime membership yet. Help!

[wispy latch]

@hardy merlin
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[azure wyvern]

How do i view my recoded videos?

[shrewd finch]

@azure wyvern Recorded videos are found in Streamlabs Desktop settings ⚙️ icon bottom left > output > recording file path

[fathom pecan]

anyone having issue game capping new MW2 with software game capture?

[flat tundra]

Heyhey

Hey

[agile owl]

hello

[flat tundra]

346751285514469388

[agile owl]

123456789

[quiet drift]

Hello, if there is anyone available, I have doubts/troubles with config between 720p and 1080 on StreamLabs ^^U (thanks in advance)

[gritty isle]

I see your have Streamlabs Prime! Please ask over in the #ultra-support channel.

[quiet drift]

Yes, I bought prime yesterday, thanks Rufus, will talk on Prime chat

[gritty isle]

You’re welcome!

[small valley]

hi i need help on something

[wispy latch]

@small valley
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[desert briar]

can i refund my Prime ?

[wispy latch]

@desert briar
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[desert briar]

i dont need help from bots

i need help from real damn people

[jolly pine]

@desert briar hi there! as the bot stated, for payment inquiries, you'll need to submit a ticket at the link provided: https://support.streamlabs.com/hc/en-us/requests/new

[desert briar]

i did

i dont have much time, i just wanted a easy yes or no answer, if its possible to refund prime

[jolly pine]

@desert briar this is handled by a different department from live tech support. please wait for a response via email to your ticket. we appreciate your patience!

[desert briar]

ookkooko

[jolly pine]

also, please refrain from using profanity. #rules

[desert briar]

bruh

[twilit ridge]

Hm

I'm struggling using streamelements, my bitrate keeps dipping way low, and my frames are dropping after about 15ish minutes maybe less, SE keeps saying it's a connection issue but my ISP just came out changed out all the equipment and everything and idk what else to do 😦

I don't even know if streamlabs would fix my issue 😦

[jolly pine]

@twilit ridge hi there! for assistance with StreamElements, please go to their server here: https://discord.gg/se

[twilit ridge]

I've been in there I'm just wondering if it's the app itself at this point, or if SL would help

Is there a way to do a bandwidth test mode through Slobs?

It's not even picking up my camera 😦

[chilly hamlet]

Hey guys I need some advice, many years ago I had good traction on twitch, And i did a thing like follow to join my minecraft server, which got me to like 9k followers, Now i stream and I struggle to hit 10 viewers, and it makes the 10k followers look stupidly fake, when in reality they are all lost/forgotten/inactive accounts. I found the follower removal tool but, It doesn't let me specify the last time the user joined the chat :/ So i can't filter out the many OG's who do join the stream who might be in the list

[gritty isle]

If you need specific technical assistance with Streamlabs Desktop, then click the Help Me! button in the #support-info channel to create a ticket. A moderator will create a private thread to work with you. In addition, please note that you may experience longer delays in response between 7pm PST and 6am PST.

[polar shard]

Is there a reason why did community support changed to private thread support like being a ticket?

Just curious!

[ripe obsidian]

how do i reset streamlabs

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[pearl flame]

Does anyone know if there's a way to schedule streams in the browser version of streamlabs?

[wispy latch]

@pearl flame
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[fleet eagle]

where did the help channel go

ah yes, now its useless\

[desert briar]

Hey @fleet eagle Try submitting a Help Ticket in #support-info

This was done to simplify things

[desert briar]

You can read this response from Pupper

[half tinsel]

Is there any reason why streaming old games doesnt work? I have tried to stream Fleet Command (1999) and it just doesnt work

Streamlabs ends up crashing

[wispy latch]

@half tinsel
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[oak cloud]

the type of help is exactly the same. You would be seeing a volunteer or a streamer success join your thread. It's just we ask for information up front in a form that tries to streamline the process and allows for you to receive a transcript at the end, etc. I understand that it's a big change, but it is meant to make the support experience better.

[half tinsel]

Apparently i dont have permissions to post there

[oak cloud]

you need to click on the help me button

[bold basin]

Anyone on?

Need help

[feral canyon]

I'm on obs studio and trying to setup a bits alert but have no bits alerts or tier 1 supporter alert under the alert box? Anyone else have this issue

[bold basin]

I lost my settings on Streamlabs after canceling my subscription due to money issues. Everything is gone. Anyone had this happen?

[gilded glacier]

how do i cancel my prime subscription ?

[wispy latch]

@bold basin
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[ancient prairie]

Hey, how do i reset my widgets back to the original alerts. i cant find any were i can just hit the "reset " button

[wispy latch]

@ancient prairie
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[ancient prairie]

where is the best place to submit the question ?

[oak cloud]

#support-info

[ancient prairie]

thanks 👍

[gilded glacier]

just got prime !

[frozen mural]

Anyone know of how to block friend requests from a server, but still allow messages in case admins/mods need to reach out? I've gotten several from a member of this server and I'm 100% over it 😅

[stray citrus]

I would say that our mods will likely never send you a message without you knowing about it ahead of time... I would close your DMs as a whole, and if we ever need to get into contact, we can ping you in the main channel first!

I have my DMs completely turned off as I know it can be a headache with random messages/requests!

[stoic hedge]

Hi streamlab

On collab cam other users can't hear what I'm saying when I'm talking, but I can hear what they're saying
I checked all the settings and there was no problem but it still don't work well

[frozen mural]

Fair enough - thank you! 🫶

[wispy latch]

@stoic hedge
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[frigid vessel]

Mandatory psychology tests for psychopathy, sociopathy and narcissism along with filing apd and narcissism as a disability with restrictions would immediately make the planet an exponentially better place.

[wispy latch]

@red scaffold
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[agile owl]

o.o

[signal nimbus]

hey dan

how is you

good good

[desert briar]

I C U @signal nimbus

[signal nimbus]

[lusty girder]

when did community support get deleted?

[acoustic knot]

Is anybody having issues with their VOD audio on twitch? For the life of me I cannot figure out what is going on

[wispy latch]

@acoustic knot
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[lament geyser]

Hey folks! Just wondering if anyone here has any experience with acquiring licenses of use for individual songs. I have a TINY stream so not making revenue off it, but willing to drop a few bucks to legally be able to use some music on my stream

[agile owl]

best thing to use IMO is NCS

[lament geyser]

What's NCS? Sorry for my ignorance

[still mirage]

No Copyright Sounds

[lament geyser]

Ah gotcha. Yeah that's exactly the opposite of what I want haha

[still mirage]

However I use Pretzel Rocks cuz they're music is better. Comes with Streamlabs Desktop

[lament geyser]

Ok cool, I'll have to keep digging around. I'll check that out though as well. Thank you guys for the help!

[still mirage]

Of course.

[obtuse oak]

Have a question so I recently started streaming on tiktok and the layout for the phone is different than streaming on YouTube. And it takes a fat minute to reset everything from moving to tiktok from YouTube and from YouTube to tiktok is there something I'm missing of is this a something we can request for the future. To have two different setups so we don't have to change the camera impute size every time maybe there is something already out there and um just not aware thx

[lilac nest]

hi why my cloutbot dont want joined to chat on youtube? i do all good

he have moderator range

[wispy latch]

@lilac nest
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[glad storm]

any vtubers in here?

[opal forge]

Could someone help me out with a simple problem?
Haven't used Streamlabs Desktop for a while now, and i just started it (twitch stream) and no matter what i do i cannot see the twitch chat window that was usually showing up to the right side of the Editor/Live window. Was that removed?

[wispy latch]

@opal forge
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[worthy raven]

dedicated stream pc with rtx 2060 and ryzen 5 3600. currently using nvenc new at 936p wanting to see if x264 could increase quality but dont know what cpu preset to use.. could medium work if its the only task the pc is running?

[wispy sandal]

Hello 👋

[tired wadi]

where can I get help with a SLOBS issue?

[wispy latch]

@tired wadi
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[tired wadi]

thanks, I was hoping I wouldnt have to fill out that annoying form LOL

[jolly pine]

@tired wadi as a Prime user, you can also use #vip-support or #ultra-support, but it is likely we will ask the same questions that are on the form!

[tired wadi]

no worries I submitted the form to "Kevin"

[sudden torrent]

https://imgur.com/rpFJs7S New Record!!! 😄

[wispy latch]

@dreamy pecan
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[agile owl]

o.o

[visual swan]

hi

[agile owl]

hello

[civic agate]

Hey guys

[lament geyser]

Hey guys, two last questions (I can't type in #400132868682153986 for some reason)
For replays, do I need to save them or can I just have a hotkey set up to show their source?
And can I crop their source?

[wispy latch]

@lament geyser
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[lament geyser]

Yes I'm aware. I can't type in #400132868682153986

Or #support-info

[gritty isle]

Click the Help Me! button in #support-info and fill out the form to request technical assistance.

[lament geyser]

Thank you. It's not really a "tech support" type question, more a question and answers type

Also I don't have anything set up for tips I have no idea what any of that means. Thank you though

[spiral ruin]

hey all, I'm looking for anyone who can design me a custom package for stream art, emojis and such, I will pay for it ofc, just want to talk to a person not a robot about it

looking for an escape from tarkov themed stream layout

[barren warren]

So my Streamlabs basically went back to default with alerts, my paypal is no longer connected, my commands are no longer present is there anyway to find out what happened? this is the first time ive had an issue like this

[lament geyser]

I can't access any relevant channels to ask questions in SELF HELP CENTER

[jolly pine]

@lament geyser those channels aren't meant for asking questions. if you need assistance, please reach out in #support-info

[frail sable]

so i tried clicking on the giveaway for streamlabs upgrade your set up but it just goes to my PC file explorer? lol

[gritty isle]

Please DM me the link you used when that happened.

[frozen grove]

Hola, alguien de habla hispana que haya tenido problemas con StreamLabs que el táctil del centro de la pantalla no anda, solo a los costados

[wispy latch]

@frozen grove
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[still mirage]

What's the best way to set up a giveaway ona stream?

[eternal kayak]

Anyone know what the source to use when you wanna show a friends stream on your stream? ( Multi stream with eachother that isnt using discord or squad streaming )

i think its Browser Source but i had no clue how to set it up.

unless its the new feature, Collab cam?

[still mirage]

I just use Display Capture

[eternal kayak]

doesnt display cap cap the whole monitor?

[still mirage]

it does but I really don't think anything else could work in your situation. Not to my knowledge.

Collab cam only captures the face.

You could just fullscreen or crop your friend's stream if the outer layer bothers you.

[eternal kayak]

i think i figured it out

Browser Source > URL Link > Then interact to get stream full screen and rolling

[still mirage]

Oh sweet

[eternal kayak]

tryiong to get my friends stream with me when i stream this saturday

but i dont wanna hinder them with squad stream or multistre.am

[still mirage]

That works. Could definitely test it out beforehand too

[eternal kayak]

im testing it right now with his past stream

i wonder how much it will hinder me streaming though

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[eternal kayak]

guess ill just try a test stream tomorrow. see what works and what doesnnt

got a 3090 and a 3900x... should be fine. idky i alwaysh ave trouble with streaming

[still mirage]

Godspeed

[spark elm]

long time no see everyoine. finally got off my butt and im getting back in the saddle

[hallow ivy]

why does my pc freeze up and my stream end

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[hallow ivy]

does anyone know why my pc freeze up and my stream end using streamlabs obs

[tight snow]

@hallow ivy This chat isn't for support, if you'd like assistance feel free to ask for help in #support-info, just click on the "help me" button

[desert briar]

I don't see any help me button

[latent venture]

the button is definitely there, scroll down in the channel and look below the message

[latent estuary]

hello

guys I need help my alerts doesn't shows on neither in lunch box

[signal nimbus]

[golden osprey]

Hi everyone, I have a bit of an issue with testing widgets - when I try to test, nothing happens. I've tried resetting cache, relogging, making a new alert box, nothing seems to work - any ideas?

[stray citrus]

We're currently experiencing issues that our development team is working on - we should have an update soon!

[golden osprey]

ah I see, thanks

[ripe flicker]

what happened to the community help channel

[signal nimbus]

there is a support ticket system instead now #support-info

[ripe flicker]

ohh thats nice

i was looking for a support that they gave to me a few days ago here and the channel is gone 😭

but its fine. thanksss

[signal nimbus]

well now you know i guess

[stray citrus]

Alert issues should be resolved now! ❤️

[signal nimbus]

wow that was fast

man " and please don't take this the wrong way as this is meant as a positive thing " but support ticket system pretty much instant responses and looks like you guys are fast fixing issues man looks like streamlabs has improved a lot since i was last using streamlabs "2018" glad to be back now tho

[gritty isle]

Whoop!!! Thank you!

[stray citrus]

Thank you for the kind feedback! We're working actively to make the support experience as best as it can be for our users.

[signal nimbus]

well looks pretty good so far

lmao wow and must castorr are still here man it's been too long

i doubt he would remember me especially because different account since but man me and must had a lot of fun with solving issues very lengthy dms back in the day

hey dan

[velvet hemlock]

Discord channel was way better than a ticket system. Especially since the community could weigh in for fast answers on things they had personal experience with. A ticket system is going to slow everything to a halt.

[silent rapids]

anyone got problem in login thru streamlabs website? I get error 500 after login

[wispy latch]

@silent rapids
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[velvet hemlock]

See how ridiculous this is?

[signal nimbus]

i don't necessarily disagree but the problem with a chat channel is messages are easy to get missed and as much as some of the community does try to help out " like i do " some just don't give good support

[velvet hemlock]

Ok but let's say this dude gerbercage is about to go live for a scheduled stream, something important. He has a question that I know the answer to, but he's "warned" for asking and I can't answer, cause we no longer have a "community support" option. Instead, he has to submit a ticket that might not get responded to till well after his scheduled stream was supposed to happen, now costing him a bunch of money, or something, etc.

It's silly to flat out "refuse" us the ability to help each other.

[signal nimbus]

personally i prefer a ticket system simply because i know my message will be read and dealt with staff member who knows what they are doing vs a random

[stray citrus]

We're still working on other channels/forums for channels that will be more community based. We definitely appreciate the feedback and intend on using it moving forward! These changes are only a couple of days old, so definitely a good time to put out feelers and see how we can improve.

[silent rapids]

so at here I also cannot ask about streamlabs id and twitch problem between website part and desktop part?

[velvet hemlock]

10% or less of my support ever came from staff, tbh. Which is fine. This is just a bad move to refuse us being allowed to help one another altogether.

[stray citrus]

^ Since Discord got threads, I'd say probably 80% of our support comes from staff. All of us with purple names are staff. Aside from a couple of volunteers we have, it was pretty much all staff based since non-mods cannot open Discord threads.

[silent rapids]

I already submit ticket and still waiting, I though here if someone face the same login problem, at least I know I am not the only one for that login problem

[velvet hemlock]

That doesn't mean we couldn't respond, and threads didn't exist for the longest time.

[signal nimbus]

here's the thing i love helping people out so i totally get you jemuzu but It would just be a another thing streamlabs to moderate

[silent rapids]

Other thing that I not understand can ask at here?

[signal nimbus]

i do see both sides tho

[stray citrus]

There will be more future changes for more interactive community support/chat. I definitely appreciate and value the feedback here.

I'll pass all of this along to my team because it's all important and completely valid!

[velvet hemlock]

I'm not saying you should change things back, but maybe specify a chat specifically for "community provided support" so that mods/devs don't have to be available all the time, and so we can still help each other on the fly in real time.

[stray citrus]

Big agree there. I think a place for Streamlabs support and a place for community engagement/support would be awesome. Sometimes users have information that we don't know about!

[signal nimbus]

mmm maybe streamlabs could have some kind of level up system with a discord bot that way people like me who genuinely want to help out and know some of what they talking about can idk

[velvet hemlock]

With maybe a warning that says "this is not official support" or something.

[signal nimbus]

^^^^

[silent rapids]

so here can chat what thing?

[velvet hemlock]

And I appreciate you hearing me out btw.

[stray citrus]

Lots of good ideas here. Please feel free to leave further feedback if you think of anything else! I'll be happy to take notes > send to my team.

This channel is just for chatting, but if you need to ask a question about technical support, please use the "help me" button in #support-info

[desert briar]

Hello

Loving what I am reading here

[signal nimbus]

a company what always looks for improvements is a company i will happily back

[silent rapids]

Actually before submit ticket, I go check whether streamlabs server got down or not and seem that it is ok. The strange thing is only I cannot login on website

[signal nimbus]

hey mr t

[desert briar]

hey james

[signal nimbus]

btw mr t guess what

[velvet hemlock]

I keep thinking someone is talking to me cause my name is also James.

[desert briar]

what?

[signal nimbus]

i'm officially apart of the streamlabs fam again

[velvet hemlock]

Jēmuzu = James in Japanese.

[desert briar]

Nice

My actual true first Alert Service I used is Streamlabs back in 2018 on Youtube

[stray citrus]

I personally suggested a channel where people could talk about specs/hardware/etc. that wasn't support related. This would just be a place for users to discuss different streaming components, features, ideas, etc. Something collaborative and community-based!

[desert briar]

Sounds like a good idea

[signal nimbus]

after being sick and tired of wasting 124 days waiting for support off tu you who mr t

[desert briar]

Hahahaha yes James

[signal nimbus]

but anyways how is you mr t

[silent rapids]

I can't use technical-support at here because it show "Tip URL" which I only can know if I able to login and now my problem is after login it give me error 500, so I can't find "Tip URL" and then I cannot use the form at discord

[desert briar]

I would love to suggest a channel where we share what we are working on like Music Projects and Games but I know people are gonna use it as a Self-promo channel and completely ignore the rules

[desert briar]

Look on this page for your link https://streamlabs.com/dashboard#/tipping/methods

[signal nimbus]

You can leave it blank i did

[desert briar]

Its at the top right corner below the profile pic

[silent rapids]

@desert briar I can't access there because it give me error 500 after login, I can't even go daskbaord

[desert briar]

I can access the dashboard just fine

Maybe AWS is being a completely and utter useless jerk

[signal nimbus]

Good idea

[desert briar]

And yes, Streamlabs does use AWS.

[silent rapids]

I think the streamlabs system mess up with my streamlabs id and twitch account which cause the error 500 after login

[signal nimbus]

man i love tweetdeck

[silent rapids]

I new to this streamlabs. Just using less than 2 week

[desert briar]

I can tell you that I am already experienced with using Streamlabs

[glad storm]

@signal nimbus explain the tweetdeck

[desert briar]

But that backfires since other services threw me out

[glad storm]

heard of it, but didn't really find out where it is.

[desert briar]

TweetDeck is a social media dashboard application for management of Twitter accounts. Originally an independent app, TweetDeck was subsequently acquired by Twitter Inc. and integrated into Twitter's interface

[silent rapids]

today just found out that on website part, after I login with streamlabs id, I cannot link it to my twitch while at desktop, after I login with streamlabs id, I can choose twitch. Then just now keep find why on website cannot link to twitch. After a few login and logout on both website and desktop. This error 500 appear

[signal nimbus]

thx mr t

[desert briar]

TweetDeck consists of a series of customisable columns, which can be set up to display the user's Twitter timeline, mentions, direct messages, lists, trends, favorites, search results, hashtags, or all tweets by or to a single user. It is similar to Twitter's "Dashboard App" that was discontinued in 2016. The client uses Twitter's own automatic and invisible URL shortening whereby a link of any length will only use 23 characters of a Tweet's 280-character limit. All columns can be filtered to include or exclude words or tweets from users. Tweets can be sent immediately or scheduled for later delivery.

Sourced from Wikipedia

[signal nimbus]

" other services "

[desert briar]

If a service does not accept my help and my use of common knowledge, whats the actual point of me staying around

[glad storm]

yes, i already get it's awesome and whatnot, but i'm talking of practicality here. would i be able to, as an example, bot my entire account with it?

[signal nimbus]

that's exactly why I'm helping streamlabs out on twitter and not you know who anymore

[desert briar]

Yep

I even got banned from some services

[stray citrus]

[desert briar]

If I could give one piece of advice. Please for the love of god, provide context to something you need help with

EVERYONE fails at that

[signal nimbus]

I still call bs about your ban mr t btw i mean people should add context how do people expect support if all they going to do is just say " I need help "

[signal nimbus]

yep

[desert briar]

I am still angry about that. I literally wanna break something

I can tell when services grow favouritism

I will always find a way to rip that f**king mask off

[signal nimbus]

there's no need to be angry anymore man you using a for superior service now and one that doesn't mind people like us helping out

that's literally all I've been doing all day just helping out on twitter

[desert briar]

Good to hear

[signal nimbus]

all I can say is thank god for google translator tho

[wispy latch]

@silent rapids
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[fresh night]

Good luck to everyone who is participating in the giveaways!

[agile owl]

there's giveaways?

do they deliver to the UK?

[signal nimbus]

mr dan

[agile owl]

ah yes the sign up to prime one 😂

[fresh night]

I have no idea if people who have already been subscribed are included as well 🫠

would be super cool if so 🥲

[agile owl]

If i'm not then I want a free t-shirt

:l

[fresh night]

Technically there's a free T-shirt through rewards 😂

Plus a hoodie

I has both

[agile owl]

Well I have to wait 47 days for

[signal nimbus]

Is it bad that i keep forgetting to open up the desktop bot to the point where now i'm be like f**** this cloudbot it is then

i will admit there's things i like more desktop bot then cloudbot but cloudbot is just as simple as set it up make mod then don't worry about it and just praying nothing bad ever
happens to the bot servers

It is however annoying that you can't blacklist people for loyalty on the cloudbot tho

[agile owl]

o.o

[languid cargo]

yoooooo

[desert briar]

I wish I was Bronze in All-Stars 😦 Y'all making me jealous with y'all perks

[agile owl]

I need to get to Onyx for better ones ;(

[signal nimbus]

wait so you have all stars to even though we really shouldn't

[desert briar]

Im on YouTubeGaming so I am restricted a bit

[agile owl]

Oh

[desert briar]

Yes James.

[agile owl]

Well my CCV never rises anyway 😂

[signal nimbus]

Yep unfortunately points only for twitch CCV

[desert briar]

Streamlabs has expanded it's All-Stars Program to YouTube, Facebook and Trovo

I got my first 30 Points so now I wait for new tasks

[signal nimbus]

Have they?

[desert briar]

And if you connect your Discord to Streamlabs, you get access to the All-Stars Channel in this discord

[signal nimbus]

I did that ages ago but I don't access

wait so mr t are you gaining points for ccv despite it saying for twitch ccv?

[desert briar]

I was told to stream using Streamlabs Desktop which gives me 2 points per 1 hour

Because Youtube is different

[signal nimbus]

so you're forced to use streamlabs desktop for youtube oof

[desert briar]

No. I did not say that

[signal nimbus]

You literally just said " I was told to stream using Streamlabs Desktop "

[desert briar]

See? And then people think I lie when I say that people take me out of context

[signal nimbus]

Did I say you're lying?

[desert briar]

If I needed more points for Bronze, I can use Streamlabs Desktop is what I meant

[signal nimbus]

well oh there is no way of me levelling it up anyways + plus i can't even access the chat would have been nice tho

[desert briar]

But since I only wanna do tasks for points I will wait for new ones

[signal nimbus]

[desert briar]

Hey man, you don't always get what you want

So Imma live with it

[gritty isle]

The Rolling Stones taught us that!

[desert briar]

Hahahahah

[signal nimbus]

oh i know that's why i use streamlabs so i do get what i want

[desert briar]

Well, you sadly do not get true viewers. Only picky ones that WILL kill your career.

[signal nimbus]

alright man you going to be like that cool but hey man at least i get viewers tho

[glossy delta]

i have problem to unlink YouTube account from my streamlabs

[white snow]

hi there people

anyone who could help me out with an info?

[signal nimbus]

open a support ticket in #support-info

[desert briar]

What's with the hostality?

[frigid ingot]

Hey why when i want click in actuality for learning about giveaway that send in my windows folder 😦

[signal nimbus]

i mean I'm talking about a certain company [ Who you know btw ] your the one who's bringing my viewership into this and making it personal

[white snow]

How can I make the icons on the sources (locked,show etc) to always be on?

They only appear if i hover over them

[wispy latch]

@white snow
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[covert finch]

do any of u know how to get a outline on da chat

[frigid ingot]

faded outline ?

[covert finch]

look up plaqueboymax on yt and look at his chat

[signal nimbus]

just in case if a staff member sees chat me and @desert briar settled our arguments in dms no action needed

[covert finch]

stroke

[agile owl]

o.o

[frigid ingot]

is a dcuo character

@agile owl i have problem

[covert finch]

what

[agile owl]

err what problem?

[frigid ingot]

valorant troll me and streamlabs is bit broken

[gritty isle]

That's not a setting that is user changeable, sorry.

[signal nimbus]

man 2 minutes response time question answered in 5 minutes total wait time 7 minutes ggs streamlabs

you guys are working with numbers that i like

[meager saffron]

is it possible to play in 4k and stream on twitch from a single pc with a downscaled output?

[gritty isle]

Yes, make sure your Base Resolution matches your monitor and that your Output Resolution is lower than that, like 1920x1080, or 1280x720. For specific technical assistance, I'd head over to the #support-info channel and click the Help Me! button and submit the form.

[meager saffron]

i plan on using my 3080 nvenc(new). that should be enough to handle it?

[gritty isle]

Yup. Note that the latest drivers from GeForce Experience do have issues with some games and Vtube Studio so make sure you apply their hot fix which you have to get from their web site. If you're still on V522.25, you're fine.

If you've updated you're drivers to V526.47, here's the hot fix: https://nvidia.custhelp.com/app/answers/detail/a_id/5407

[desert briar]

Im on Driver Version 526.47

But I may as well, apply the hotfix to just incase

But I do not notice anything odd

[gritty isle]

I'm skipping the V626.47 version for now. Nothing I currently play would benefits by it, for now.

[gritty isle]

This hotfix addresses the following issues:

[Call of Duty: Modern Warfare II] Flashing corruption can be seen randomly while playing the game. [3829010]
VTube Studio may crash to black screen [3838158]
GPU stuck in P0 state after exiting certain games. [3846389]

[desert briar]

I am on a GTX 1650 OC but I do not notice anything odd

[gritty isle]

If you have none of those issues, you likely don't need the hot fix.

[desert briar]

And I stream Fortnite, Fall Guys and have been trying World War 3

[gritty isle]

Should be fine then.

[desert briar]

But what if I want to apply the hotfix?

The issue I have in Fortnite is my horrible connection

So thats a me problem. I did notice that my MTU is set to 1500

[spark pagoda]

whats the help channel ?

[signal nimbus]

#support-info

[grave gull]

Has anyone else had issues connecting their twitch to streamlabs? everything was all good for me for the last few weeks but today streamlabs wasn't connecting to twitch, and now after logging out it is giving me a dry request to log back in when I try

[twin kiln]

Ok so it isn't just me, I'm also having the same issue

[grave gull]

{"status":500,"message":"internal server error"}

[twin kiln]

like it seems the URL isn't working all together because YouTube, Facebook, etc would work

ya same message I got

[cursive herald]

Seems multiple users are having this issue! Report yours to #support-info and we'll take a closer look for you!

[twin kiln]

Problem is I can't get my tipping URL because I can't login through Twitch lol

[grave gull]

same...

[signal nimbus]

You guys know you can just leave it blank right?

[twin kiln]

but it's required no? That's usually what those red stars mean in forms

[signal nimbus]

Just type a/n

[rose orchid]

im havign that issue

[twin kiln]

ok thx bro

[summer sentinel]

i got the same problem

[crisp bear]

can someone pleas ehelp

[rose orchid]

{"status":500,"message":"internal server error"}

[twin kiln]

we are all in the same issue lol

[signal nimbus]

yep go #support-info

[crisp bear]

im trying to get affilitate

and the status error pops on

[cursive herald]

Check #known-issues for updates on this issue! We are aware of it and looking to get more information from our developers as well as twitch soon!

[crisp bear]

yo @cursive herald

[gritty isle]

Please don't tag those not actively assisting you. #rules We're aware of the login issues with Twitch. Please be patient.

[stray citrus]

I think it should be fixed now if you guys want to refresh and try again!

[crisp bear]

no rufus

[gritty isle]

YAY!!!

[crisp bear]

its that im trying to fix this affiliate

i just hit affiliat and it wont work whe i type the tax thingy

[stray citrus]

If you were getting an error while trying to log into Twitch, try refreshing your page/application and try again.

[gritty isle]

Still those please don't tag moderators not actively assisting you.

[stray citrus]

If you're having issues with Twitch affiliate information, then you need to reach out to Twitch.

[crisp bear]

how

well ok

[cursive herald]

https://help.twitch.tv/s/article/joining-the-affiliate-program?language=en_US

[gritty isle]

Or https://help.twitch.tv/s/contactsupport?language=en_US

[quiet kayak]

why can’t i find that channel where you guys were creating threads ?

i remember people would ask questions and you guys would make threads but i can’t find it anymore

[cursive herald]

Hey there! We had a discord overhaul! The channel was changed to #support-info so if you still need assistance feel free to reach out there!

[desert briar]

Hey GearUp and lilbratley

[cerulean slate]

Hey GearUp read your message about the twitch log in, is it fixed?

I can't log back in my twitch account, "Status 500" message pops up...

Could someone help?

[grave gull]

Open a ticket, we are all having the same issue

[cerulean slate]

I would but I can't log in to find any type of information that they ask in the ticket.

[signal nimbus]

what information?

[cerulean slate]

Hard to explain I guess I shall wait and that's all.

[signal nimbus]

It shouldn't be hard to just open ticket

[cerulean slate]

They need information about the tipping and alerts but can't access that.

[signal nimbus]

pro tip: just do a/n

[cerulean slate]

Facts!

[granite wharf]

still getting {"status":500,"message":"internal server error"}

[slate phoenix]

Yep, just submitted a ticket for the same reason.

[granite wharf]

is this a problem from streamlabs or twitch ?

[cerulean slate]

Streamlabs.

[granite wharf]

ohhhhh okkkkk

[merry vigil]

Streamerbot had the same auth issue

[gloomy flare]

oh so there is no way to fix the auth issue with streamlabs?

[vale stone]

I get us {"status":500,"message":"internal server error"} why?

[slate phoenix]

Welcome to the club

[vale stone]

502 Bad Gateway now

[gloomy flare]

i get it when trying to login via twitch

[merry vigil]

idk, was talking in the discord over there and then the issue was suddenly resolved

[slate phoenix]

We're all getting the same error

[vale stone]

Me 2

[signal nimbus]

guys if you're having issues please make a ticket #support-info

[vale stone]

When will it work again

[cursive herald]

Twitch has been notified and they're looking into it right now! https://twitter.com/TwitchSupport/status/1588637129592246280

Twitch Support (@TwitchSupport)

🔎 We're investigating an issue preventing some users from going live/connecting to our site. Thank you for the reports! 💜

Twitter · Nov 4, 2022, 8:59 PM

[cerulean slate]

Hopefully, it won't take long!

[naive gorge]

is anyone getting this when trying to log in via twitch on streamlabs desktop {"status":500,"message":"internal server error"}

[desert briar]

i have the same error

[regal hare]

Yes many others are as well. Apparently its getting looked into so hopefully fixed soon

[light mirage]

Yes almost everyone make a ticket or just hold tight

[naive gorge]

okay thanks guys i guess watching anime it is instead of starting persona 5 lol

[blissful pine]

ive made a ticket too, hope they get it fixed soon :/

[signal nimbus]

guys it's a twitch issue

[light mirage]

Solid off to twitch support I go lmao

[signal nimbus]

oof

[solemn junco]

Why wont my alert pics pop up but my sound plays

[gloomy hawk]

I need help...

and cant find a channel where im able to type

[signal nimbus]

#support-info

[gloomy hawk]

yeah where i cant type. awesome.

[signal nimbus]

You're not meant type

[gloomy hawk]

I cant use that the links broken

[signal nimbus]

open a ticket

[gloomy hawk]

and i cant authorize my twitch cuz that links broken to
\ \

[cerulean slate]

Working for me everyone, test it.

[gloomy hawk]

Good job play. laugh at people that are having techincal issues. your a good dude.

[cerulean slate]

It really is working tho.

[pastel arrow]

fixed now yay

[gloomy hawk]

not for me. but he wont take the time to ask that quesiton hes just gonna laugh at me instead

[signal nimbus]

I mean it's not hard just open ticket

[cerulean slate]

There you go.

[gloomy hawk]

This has been very helpful all arund!

[cerulean slate]

It's gonna get back up slowly.

[signal nimbus]

yep

[cerulean slate]

It worked for me tho so keep trying!

[gloomy hawk]

thanks for nothing guys. great job

[signal nimbus]

no problem

[gloomy hawk]

glad ur enjoying this play 🙂 have a good day

[light mirage]

Brother. What is your technical problem then. Can you not find anything on YouTube?

[gloomy hawk]

i told them my problem they just laughed and kept telling me to try whats broken

[signal nimbus]

If you guys so having issues make a support ticket #support-info It really is not that complicated

[gloomy hawk]

so yea i dont realy care im just gonna leave this discords completely useless anyways so. bye thanks for nothing again

[desert briar]

Hope everyone is doing well

[light mirage]

Hit the help me button on the tech sup

[desert briar]

Too late man. No use wasting your breath.

[signal nimbus]

hey mr t

[desert briar]

He already left anyways

[gloomy hawk]

Im not doing wel wish i was :?

[desert briar]

Hey James

[gloomy hawk]

im having like 6 diff issues and none of them i can find help for.

[desert briar]

Live Commentary really helped keeping the bots out of my Youtube Livechat. Thank you YouTube

[signal nimbus]

i literally told you 10 times already how to get help

[desert briar]

Anyways, back to my stream.

[gloomy hawk]

and i told u 10 tmies that links not working. so...

[desert briar]

Gotta get those last remaining Bonus Rewards

[signal nimbus]

bro just Hit the help me button

[light mirage]

For everyone having that error mesg I just got back in id give it a try

[gloomy hawk]

Play. im talking to other people now thanks 🙂

[blissful pine]

yh its working for me now as well it shouldnt take long

[light mirage]

Thank the lord

[gloomy hawk]

lol this discords so whack.

[signal nimbus]

no problem you're very welcome

[light mirage]

Dude we did what we could just leave if you dont find it helpful

[desert briar]

I don't think the Mods are gonna be too happy seeing this

[signal nimbus]

yep this ^^^

[desert briar]

So please, move on and avoid fueling the fires.

[signal nimbus]

its all good mr t

[drifting meadow]

It’s good guys 👍

[agile owl]

o.o

[swift harness]

I tried closing and opening the computer again but streamlabs still crashes when it starts loading. Will try to see if uninstalling and re-installing helps 🤷‍♀️

[signal nimbus]

If that doesn't work open a support ticket in #support-info

[swift harness]

How?

[signal nimbus]

go #support-info and hit the help me button that's how

[swift harness]

It will work even if I can't get the diagnostic?

[signal nimbus]

also i thought i recognised the name hey kaffee It sucks you still having issues

[swift harness]

Yeah 🥲

[signal nimbus]

yep for anything you can't answer like tip url etc just do a/n

[swift harness]

okay, well I can find the tip url on the browser, at least

[signal nimbus]

cool even though you won't really need that for the issue you're having at least you know where to look in the future 🙂

[swift harness]

Indeed!

[glossy nacelle]

is there anyone available to give me a quick bit of help if possible please? I'm stuck

[cursive herald]

If you need any assistance with Streamlabs, feel free to reach out in #support-info

[swift harness]

I tried submitting the problem and it says " something went wrong" I guess this is not my lucky day ^^;

[signal nimbus]

mmmm maybe there's something wrong with streamlabs ticket system

[gritty isle]

I would restart your Discord application and try again. There's tickets being worked now so I don't believe there is currently an issue with the system.

[signal nimbus]

rufus the the live saver to the rescue

[swift harness]

I'll try again then. If it still doesn't work I'll try again tomorrow.

Tho I feel like I'll have to uninstall and re-install it. Maybe the Ticket doesn't work because I can't get the to the diagnostic tool?

[lyric wren]

Hey I got a problem and was wondering if anybody could help I recently got the Streamlabs subscription so I could stream through Twitch onto there with my Xbox, but it says subscription. Missing even though I do have a subscription. i’ve reset my Xbox login in and out several times what else can I do?

[gritty isle]

Having trouble generating the Diagnostic Report has no bearing on the Ticket System.

[gritty isle]

Click the Help Me! button in the #support-info channel for assistance.

[swift harness]

Okay, I knew it wasn't needed but thought maybe it was not working since I couldn't launch. Good to know, thanks Rufus!

Alright, I could send the ticket now.

[floral fog]

justice for karsten

[clever jewel]

Hey guys

Can anyone help me with something

[gritty isle]

Click the Help Me! button in the #support-info channel for assistance.

[clever jewel]

@gritty isle How do i find my streamlabs tip url

[gritty isle]

You can find this by going to Streamlabs.com > Tipping > the URL in the top right corner (screenshot: https://i.imgur.com/4t1f0ip.png).

[clever jewel]

Thank you

[twilit elk]

could someone tell me how to go from mobile view mode on streamlabs desktop?

because my streams are in mobile view.

[worn basin]

Hey guys

[limber python]

HI! i just wanna know why everytime i go live on my facebook gaming page it always say "This content isn't available right now (when this happens, it's usually because of the owner shared it with a small group of people, change who can see it or it's been delete)" even though i am the admin of the page.

my other facebook pages do not have that problem, just the gaming page

[signal nimbus]

mmmm sounds like a similar issue i was having " well the small group part anyways " did you make your gaming page recently? @limber python

[signal nimbus]

hey

[limber python]

yes like on august

maybe that's the reason cause i tried to make new pages hoping it will fix it but its still the same

[gritty isle]

Most likely the values on your Output Resolution are swapped. If it says 720x1280, make it 1280x720. If you still need technical assistance after that, please click the Help Me! button in the #support-info channel.

[signal nimbus]

mmmm ok and on your gaming page do you see " posts about followers etc " ?

[limber python]

where can i see it

[signal nimbus]

should be on your main page

[limber python]

i can only my follower count, but i cant see post about followers

[signal nimbus]

so your main page looks nothing like this? https://gyazo.com/ebdc17fa55e778a5fef36bdff7902bd4

[gentle marlin]

yp

[limber python]

yes just like that

[gentle marlin]

yo

[signal nimbus]

wait so you can see them?

[signal nimbus]

yoo

[gentle marlin]

so what are yall talking

[limber python]

yes i can see them hehe

[signal nimbus]

oh ok then awkward so it's not the problem i thought and it's not like facebook even have support that i could say go to oof

sorry i wasn't much help to you

[limber python]

no its okay hehe, i dont know if ill just use my old pages and turn it into gaming page AHAHAHHA

[signal nimbus]

i wouldn't blame you facebook is such a complicated platform to use but once you got everything up and running you all good

[gentle marlin]

so how yall doing

[signal nimbus]

good you?

[gentle marlin]

good as well just having issues with strreamlabs

[signal nimbus]

well feel free to use #support-info

[gentle marlin]

ight will do if needed, appreciate the help

[signal nimbus]

np

[swift harness]

Thought I'd update to say the problem is now fixed!

[signal nimbus]

[radiant ginkgo]

Ok is there a place i can ask questions in here about custom code? I know this channel is not for support but i can't find any channels for that

[signal nimbus]

#support-info

[radiant ginkgo]

The thing asks me for a tiping url

[cursive herald]

Unfortunately custom code isn't within our support purview I'm sorry about that.

[signal nimbus]

oof ok ignore me

my bad

[radiant ginkgo]

Fair enough

[mossy vessel]

Hey guys, I have a question. If I purchase a subscription of Streamlabs, and choose one cool widget/scenes set for my stream, what happens when subscription ends? Do I get to keep it? I don't need thousands of widgets and scenes.

[silent rapids]

summit ticket and wait until now already 12 hours, no staff reply to my email about login problem

[eternal kayak]

Anyone know how to activate the donordrive incentive widget

[swift harness]

Maybe try to submit it again? I got someone from the tech support team after a few minutes

[gritty isle]

Did you submit the ticket via the form in the #support-info channel or the Support Site ( support.Streamlabs.com)? If the latter, those are answered in the order they are received. Please be patient.

[subtle solstice]

hello

👋

[silent rapids]

https://support.streamlabs.com/hc/en-us/requests/new

[subtle solstice]

hm?

[silent rapids]

I submit at there

[subtle solstice]

oh wait theres slow mode

[gritty isle]

Thanks for confirming. Those are answered in the order they are received. You had the 500 Internal Server Error when logging in with Twitch? I believe that was all resolved by Twitch earlier. If you still have this issue, please clear the cache in your default web browser and reboot your PC and try again.

[silent rapids]

@gritty isle I tried clear cache already, still same problem. Actually the strange thing is I can login without problem in streamlabs desktop (same account) while only got problem when login in streamlabs website. After it login and want to load to dashboard, it give error 500. I think it is something related to streamlabs id link to twitch. For website, if I login using youtube, it work. It only give error when login with streamlabs id or twitch. Last few day still ok when I login with anyone.

[gritty isle]

Ah, yeah, sounds like there is an issue with your Streamlabs ID sadly. You’ll have to wait for them to pick up your ticket.

[silent rapids]

before this happen, I got problem in linking streamlabs id to twitch. On desktop, after login streamlabs id, I will choose twitch as primary. At website if I login with streamlabs id, it not allow me to link to my twitch. It say this twitch link to other account but my twitch never link to other streamlabs at all. I only 1 account

Dunno when they gonna reply me. 12 hours already.

[gritty isle]

We can’t give an ETA on ticket response time, sorry. I understand your frustration. Please be patient and keep an eye on your email. Check the spam or junk folder just in case.

[silent rapids]

ok thanks

Do you know what is the problem cause me cannot link my twitch to streamlabs id?

[gritty isle]

I’m not sure, sorry. Us Volunteers don’t have any access to the back end systems obviously so I couldn’t say what the problem might be.

[silent rapids]

ok thanks

[dusty hinge]

How do I fix my chatbox? I'm trying to set it up for youtube, and it doesn't show messages and when I try and show it on the overlay it shows a youtube screen that says "Something went wrong"

[wispy latch]

@dusty hinge
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[dusty ingot]

@haughty spindle Sorry, no promo #rules

[signal nimbus]

https://tenor.com/view/obi-wan-kenobi-hello-there-star-wars-disney-gif-26025920

oof rip gif but anyways hey guys /)

[brisk gate]

hi guys. just a quick question. is giveaway cloudbot for youtube is supported? if yes anyone can give me a quick guide how to set it up. thanks

[hard phoenix]

sniff

[wispy latch]

@brisk gate
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[neon pollen]

If you are collabbing with a friend, can you also show their screen, or is it only the main streamer's screen?

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[neon pollen]

It's moreso just a question, not necessarily tech support 😅

[modern ridge]

Does SL have its own merch store?

[shrewd finch]

@modern ridge Yes it should be https://streamlabs.tv/merch

[still mirage]

They gotta make a Plushies item available tho

[silent rapids]

Sad. Already 24 hours from ticket submited, still no staff come to help me.

[bright urchin]

Anybody know why Cloudbot isn't running my timers?

Been streaming for 2 hours and that boy is silent

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[desert briar]

Hello

[still mirage]

Sometimes you gotta kick Streamlabs as Mod and remod it

[bright urchin]

He's doing commands though

My ! Commands are working find. He just won't do the timers for my charity stream

[still mirage]

Do you have them set up? It is a separate tab from chat commands

[desert briar]

Is anyone else facing an issue where the stream chat doesn't update for like 2 minutes and then all of a sudden rapidly fills up?

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[still mirage]

Can't say I've had that issue

[ancient sable]

Hey I need help @wispy latch I have been getting billed for a free account for 8months. I checked all of my banks logs and just now figured out that “streamlabs castreamlabs” has been getting money out of my account. Any help?

[shrewd finch]

Hi @ancient sable For any payment related issues, this matter is handled privately and securely by our payments team through a ticketing system. Please submit a ticket here about your inquiry, thank you! Make sure to sign into the ticket platform top right when submitting as well https://support.streamlabs.com/hc/en-us/requests/new

[spark bramble]

hello from Norway

[rancid marsh]

How I do stop my stream from lagging while playing music?

[wispy latch]

{1}
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[cursive herald]

Hey there! if you're having technical issues, reach out in #support-info and we can help!

[sturdy solar]

how are we all doing?

[meager terrace]

It doesn’t let me

[cunning bison]

Hello

[signal nimbus]

[elfin matrix]

Anyone else getting content ID claims (not full strikes) on YouTube for streaming Pretzel plug-in music with the "YouTube Safe" setting turned ON? It says "no restrictions" currently on these tracks, but also states that these could affect channel monetization if I happen to make the partner program at some point. Any thoughts on if this is an issue?

[agile owl]

o.o

[heady raven]

where can I ask a quick question about automatic scene switching?

[cursive herald]

If you need any assistance with Streamlabs applications or programs, feel free to fill out a ticket in the #support-info channel!

[full rose]

Where can i get a little help with Streamlabs ID

[heady raven]

It's not a question that falls into that category i don't think

I looked at the ticket

[cursive herald]

Any general questions about streamlabs programs or the Streamlabs Desktop App is viable for a ticket!

[heady raven]

i see where to access tools on OBS but I can't find it on SLOBS and idk how to put that into the ticket

the ticket wants 4 pieces of information that idk how to even find when i just need to know where tools is 😮

[cursive herald]

The "Tool" will be the general name of the application you're working with or looking for help for.

[heady raven]

scene switching is under "tools"

im watching a video on someone doing it using OBS but dont see "tools" in SLOBS

[full rose]

@cursive herald how about help with streamlabs site

[cursive herald]

You can still fill out a ticket with a general question and we'd be happy to help out!

[cursive quarry]

Hello there! Who would be the best person to reach out to about running a diagnosis on my StreamLabs account? My alerts haven’t worked for 2 weeks. I’ve tried everything, followed all of the instructions, made sure everything was “enabled”, but to no avail. So I’m beginning to wonder if it’s something that can’t be fixed on my end.

[plucky swan]

hey peeps, I wonder if anyone would be kind to help me to fix my webcam setting on streamlab ? It doesnt have color but my camera works fine

oh jk lol didnt log in

[wispy latch]

@cursive quarry
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[rose solar]

@desert briar

sup kev

[silent rapids]

Ticket submit already pass 32 hours but still no staff come to help me.

[gloomy python]

ping some

[silent rapids]

how to ping?

[dusty ingot]

@silent rapids Hey there- there's no need to ping any staff. I apologize for any delay in response time for your ticket. There is no ETA on ticket response times, as they are replied to in the order they are received. A member of our team will reach out to you via email as soon as possible.

[gloomy python]

If you want to ping someone type /@ and it will pop up names to ping. It give a notification to the person you pinged.

Just telling them how to do it

[silent rapids]

dunno need to wait how many day

[hardy vigil]

If I just have a general question on if something is possible, do I still need to open a ticket? I can if I need to, but it doesn't seem very... ticket worthy lol

[gritty isle]

Ask your question.

[hardy vigil]

I stream from PC. Buddy of mine doesn't have a PC, but we want to play the new MW2 and I want to stream it. Which means I would need to stream from my Xbox. Aside from using a capture card, is there any other way to use my browser source overlays while streaming from my xbox?

[gritty isle]

I would check out Streamlabs Studio. https://streamlabs.com/content-hub/post/getting-started-guide-streamlabs-studio and https://streamlabs.com/content-hub/post/streamlabs-studio-faq

[hardy vigil]

Saw that. Assumed it wouldn't work cause it won't have my overlays there. Or do browser sources and scenes get saved to streamlabs via logon rather than to the device?

[gritty isle]

It’s separate from the data you have in Streamlabs Desktop. They’re is a gallery of overlays you can choose from. Studio doesn’t have custom browser sources.

[hardy vigil]

Good to know. Thanks!

[dusty ingot]

@desert briar Heya- don't post links without permission #rules

[ancient harness]

k

[desert briar]

I have a question,can anyone come voice or smth to help me?

[wispy latch]

@desert briar
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[warped quarry]

Guy i get test notification to work but never get any notification to come through to my obs any ideas

Alerts*

[dusk jacinth]

https://tetr.io/#ZTKF

tetris anyone?

[severe jacinth]

Can anyone tell me why it says that i used to many attempts whilst loging in to tiktok on streamlabs obs

??

[wispy latch]

@severe jacinth
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[stoic aurora]

Good Day everyone just want to ask is streamlabs chats on facebook working fine now?

[warped quarry]

Anyone know if streamlabs website alerts is incompatible with facebooks new user experiance pages? I got sick of stream elements cause it wouldnt work with new user experiance and my test alerts work for streamlabs alerts but never work live

[wispy latch]

@warped quarry
:arrow_right: Non Support Related Chatter -> #technical-support
:arrow_right: Streamlabs Support -> #support-info -> click help me
:arrow_right: Payment, Subscription or Merch issue please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

:arrow_right: #400132868682153986 :arrow_right: #440687097427525642 :arrow_right: #476851860842610709

[surreal saffron]

help center chat box what room?

[gritty isle]

Click the Help Me button in the #support-info channel and fill out a form. This will create a ticket here in Discord. When a moderator is free, they will start a private thread and invite you to join to assist you.

[little totem]

Maybe I'm missing it now but it doesn't seem like I can ask support for help now. Where was it located again?

[gritty isle]

See my post right above yours. 👆

[little totem]

Thank you Rufus!

[gritty isle]

You’re welcome!

[rocky sierra]

I have a very good question how does the streamlab work exactly and would I be able to install it on my phone or is it for pc only?

[stray citrus]

Hi there! We have Streamlabs Desktop for the PC and Streamlabs mobile on Android/iOS devices. If you have any further questions, please join us in #support-info and I'll be happy to provide more information and resources! 🙂

[rocky sierra]

Right on I'm hoping right over right now

[supple totem]

Ouch, thought Im replying to someone who had a recent question and my scroll was way up. xD

Im a bit sad.

Any free hug available, pls?

[stray citrus]

🫂

You got it, pal!

[supple totem]

Tha-whoa. Okay. I wasn't expecting that.

I love streaming, I love streamlabs, I love the tutorials that helped me, but I love streaming period. And I'm in the pre-affiliate position. I am meeting all requirements but one:
Average of 3 viewers

in 13.61 hours streamed 0.59/3

Im not going to self promote, and my nickname isn't in my channels. in 2 days I'll make 30 days so all that streaming was in vain.

[stray citrus]

It is definitely going towards something! Not for nothing. Getting affiliate isn't easy, but I have faith that you can do it!

[supple totem]

Thing is I have a massive reveal once affiliate, from webcams to an enormous amount of infrastructure that I paid to get the best quality content for viewership.

I was 1.67 before a long stream I did where nobody came.

[supple sinew]

Reading that really makes me even more anxious to start streaming 😅

[supple totem]

Lv 3 boosted discord, I even made a full studio greenroom for the gaming part (it follows a bit the format of h3 where its not just one thing, but multiple.) Lights changing, beats, samples, clothing, make up, and I pretty much Marc Rebillet compose songs on the spot, the one chat likes the most gets on loop and I switch to camera 3 where I begin to do graphic design.

And the green studio I made with motion trackers is for the viewer to see example Alyx both in the game, but also me. Props, roleplay to feel afraid or frustrated or hurt from a fall. I want to raise the standard of production for those who hit subscribe. Even the attire has codes that when lights turn UV they're visible and who finds it gets a prize.

Studies in analytics, seo, marketing, knowing how to draw sponsors based on target demographics, with one waiting to become affiliate just to let that loose, linktree, patreon for the finished drawings, every infrastructure possible to give the viewer as much multitude as possible.

[desert briar]

sounds like you have a more powerful upper hand

[supple totem]

I hussled all january till may, half went into hardware, 2 pcs, 3 monitors, tablet, synthethizer, even a godd...tos..... mosquito drone webcam, which will operate on entry. To cut cost and not have to hire a camera, sound and lights engineers team, I rehearsed to know at which beat to walk, at what light changing pattern, everything. Total cost is fundamentally ridiculous. Non affiliate with sponsor waiting, non affiliate with more followers, real people, who can't watch. Yeah obviously I won't rip my neck doing all I bought for free. But come on...3 unique viewers for 1 hour and 15 minutes, 7 times and that's it to achieve 3 viewers.

[desert briar]

Sounds awesome

[supple totem]

I know and I love doing this, and I have the right mindset, for charity, for paying staff unlike the slew of debaters talking about collectivism while giving 0 to theirs mods. And above all, the fact that I don't cheat the game, no bots, no paid people to view, full democracy to not choose watching me.

[supple sinew]

Are the settings I can change on the browser Dashboard like alert box, things I don't need to touch if I use the desktop app?

[supple totem]

But I look at 1600 games and at streamlabs and I know hitting "go live" will decrease that 0.59 to even less because I'd stream into the abyss.

[supple totem]

For streamlabs?

[supple sinew]

Yeah, Im just poking around the dashboard at the moment and Im wondering if I even need to change anything on there tbh

I'm very 'clicky' I visit the options menu in a game before I even play, kinda vibe 😅

As for your stuff I'm sure you'll get there

[supple totem]

I highly recommend going into your twitch settings to set alarm when you stream, set alarms for scheduled streams, from twitch. I haven't found those options on streamlabs as its a software that you record on any and every streaming platform and that would entail they put options for alarms for every.single.streaming.service.

If having your own discord and getting some people on, get a bot to announce going live, if having twitter, same, schedule tweets that you go live.

I need a new twitter as my free volunteering is redacting and investigative journalism so it's highly /not/ advised to make political statements against tyrannical govts but then "Hey im streaming"

Gives them the ability to ruin your whole channel, raid or attack you. Dedicate a twitter solely for twitch or youtube, or whichever platform you use. Follow small and medium creators and large ones but focus on small and medium. If you have a talent and are on their discord, provide free services if they could only kindly every now and again shout your channel out or raid you at the end of their stream.

[supple sinew]

by alarm do you mean as a reminder to go live according toyour schedule?

[supple totem]

Both. You can announce right now youre going live but also have schedules and people find out when you stream. Twitch offers that option.

[supple sinew]

ooh i see what you mean now

[supple totem]

I did free fanart for smaller twitchers but adamantly refused to be promoted. I have this ideation I don't do something good enough. I don't provide content. Or simply....twitch doesn't put me on any recommendation.

I could swear twitch has a category for just small creators.

But when affiliate /do not/ rely on the ads, you will get enough to buy some cola and believe me, cola won't sponsor you for it.

At the beginning do everything in your power by any TOS and privacy policy to offer your audience a reason to hit subscribe

Don't even dare say "Half of all this goes to charity!". Instead poll. Why? Because they are your subscribers. If they wanted to give to St Judes they would've done so and not to you.

Poll every decision that is remotely connected to the money of an american student that will have to pay tuition 40 years.

[desert briar]

sadly I am not on the same position as you since no one believes I have potential.

[supple totem]

Rub.....ber.

You have potential. Once you look into a few statistics you will realize

Form circles of other small affiliates.

VIP them, create a habitat of raid to raid to raid to raid.

[desert briar]

I have this belief that Partnered Creators really hate helping small creators

[supple totem]

But never ever ever be like "This is enough." always strive to go above and beyond.

Eh, bold claim. Not really bold. Semi bold. Itallic.