#Computer randomly shuts off during light usage, but then turns right back on again.

1 messages · Page 1 of 1 (latest)

near thunder
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Hello! So this has been happening over the last little while, but randomly while I'm just using my computer normally, it'll shut off and then turn right back on (going through the typical start up screen, kind of like if it force restarted). I'm not sure why it's doing it, and my build is only about 2 years old. It hasn't shut down during gaming yet, but it does shut down while I'm doing light computer usage (web browsing for example).

Does anyone know what this could be? I'm hoping it isn't a motherboard issue (they don't make my chipset anymore) or a PSU issue (I don't have money for a new SFF PSU).

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Computer randomly shuts off during light usage, but then turns right back on again.

unborn wharf
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Repaste cpu cooler

near thunder
proud trench
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What do the windows crash logs say?

near thunder
# proud trench What do the windows crash logs say?

Sorry for the late reply. It says:

"The previous system shutdown at 13:19:41 on ‎27/‎08/‎2023 was unexpected."

And

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

Events ID 41 and 6008 respectively.

near thunder
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Wait I have more info! I just found this error log:

Kernel-Power Event ID 125

"ACPI thermal zone _TZ.TZ00 has been enumerated.
_PSV = 0K
_TC1 = 0
_TC2 = 0
_TSP = 0ms
_AC0 = 344K
_AC1 = 328K
_AC2 = 323K
_AC3 = 318K
_AC4 = 313K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 392K
_HOT = 0K
minimum throttle = 0
_CR3 = 0K"

Does this have something to do with my temps? because my temps seem normal (idling around 30-40c)

unborn wharf
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Yes, you are correct. The error message “The system has rebooted without cleanly shutting down first” indicates that some unexpected activity prevented Windows from shutting down correctly. Such a shutdown might be caused by an interruption in the power supply or by a Stop error1. If feasible, Windows records any error codes as it shuts down. During the kernel phase of the next Windows startup, Windows checks for these codes and includes any existing codes in the event data of Event ID 411. You can use the information in Event ID 41 to identify a troubleshooting approach that is appropriate for your circumstances1. Is there anything else you would like to know? 😊

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Event ID 41 is a critical error that indicates that the system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly1. By itself, Event ID 41 might not contain sufficient information to explicitly define what occurred. Typically, you’ve to also consider what was occurring at the time of the unexpected shutdown (for example, the power supply failed). Use the information in this article to identify a troubleshooting approach that is appropriate for your circumstances1.

Event ID 6008 is an error that is triggered if the computer was shut down forcefully using a remote shutdown tool or automatically by a third-party program without the user’s request. This error can affect any version of Windows from Windows XP to Windows 11 and occurs due to several reasons2. To fix the Event Viewer error 6008, you should follow the steps below2.

unborn wharf
# near thunder Wait I have more info! I just found this error log: Kernel-Power Event ID 125 ...

The error message you provided is related to the Kernel-Power Event ID 125. This event is triggered when the system detects that the ACPI thermal zone has been enumerated1. The values you provided are related to the ACPI thermal zone and its settings. These values are used by the system to manage the thermal performance of the device. The _PSV value represents the passive trip point, which is the temperature at which the system will begin to throttle performance to reduce heat. The _AC values represent the active cooling trip points, which are the temperatures at which the system will engage active cooling measures such as increasing fan speed. The _CRT value represents the critical trip point, which is the temperature at which the system will shut down to prevent damage from overheating1.

It’s important to note that these values are specific to your system and may vary depending on your hardware and configuration. If you’re experiencing issues with your system shutting down unexpectedly, it may be helpful to check your system’s thermal performance and ensure that it’s operating within safe temperature ranges1

lucid bridge
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was this a cpu cooler issue? having the same problem

proud trench
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Pretty sure it's not a cpu cooler issue

near thunder
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So I wanted to give an update. Yesterday after it crashed on me again, I:

  1. Changed where I plugged my computer. Originally it was plugged into my UPS unit, now it's into a surge protector that's connected to the wall.
  2. Opened my computer and cleaned all of the dust with an air-blower
  3. Plugged out all of my PSU chords and replaced them with some different chords
  4. Took off my AIO from my CPU and then put it back on, making sure that it was tightened to it's max this time (when I checked it initially it was a bit loose).

Since yesterday at about 7/8pm, I've been using the computer off and on and it hasn't given me a random shutdown yet. I don't think I'm out of the woods yet but I'll update y'all tomorrow on if cleaning my PC, changing the PSU cables and reinstalling the AIO fixed the issue.

unborn wharf
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Yes

steel galleon
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so it could have been the ups

near thunder
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So this is the 2nd day with no random shutdowns. I'm still not sure what it was, but it was one of the 4 things that I mentioned above. Thanks to everyone for your help! 🙂