I just got the game, and every time I try to run it, it'll just show up in my task bar, when I click it, it just shows a black screen and crashes. I tried verifying game files, redownloading it, running it as administrator, updating my drivers, restarting my computer, nothing seems to work. Also I'm using a NVIDIA GeForce RTX 3050 graphics card. Hopefully someone here can help me with this.
#Crashing on startup
fair cape
rocky void
Heya, sorry for the delay, your post got a bit buried for me 😅
Do you have multiple storage drives on your computer? If so, just for testing purposes, could you try moving the game to a different storage drive?
- Right click Labyrinthine in your Steam library.
- Click Properties.
- Click Installed Files.
- Move install folder to a different drive.
After that's done, launch the game.
If you don't have multiple storage drives, let me know and we'll see what else we can try!
fair cape
Heya, sorry for the delay, your post got a bit buried for me 😅
Do you have mu...
I forgot to say I did that, I first installed it on my external hard drive, then I moved it to the other one when I reinstalled it, both of them didn't work.
I only have the two hard drives, one internal the other external.
rocky void
Hm, could you follow these steps and let me know if you see any save files here? The log shows they're having trouble being loaded, so I'm curious if they could have gotten corrupted somehow or the folder wasn't created properly.
- Press Windows + R on your keyboard to bring up the Run box.
- Enter
%localappdata%/../LocalLow/Valko Game Studios/Labyrinthineand press OK. - Go into the
76561198146264169folder. You're looking for .dat files with names like "player_n" and "equipment"
fair cape
Hm, could you follow these steps and let me know if you see any save files here?...
I don't see those files, all I have is this.
The backups just leads to two more steam_autocloud.vdf files.
rocky void
Could you delete the 76561198146264169 folder, then reinstall the game again and see how that works for you? That should force it to regenerate the files that are missing
fair cape
Could you delete the `76561198146264169` folder, then reinstall the game again a...
I tried it on both hard drives, the game still doesn't work and nothing's new is in the folder.
rocky void
That's really strange, sorry that didn't work! I'm going to have Michal (our lead programmer) take a look as soon as he comes online in the next few hours. Most of the team is based throughout Europe and Asia so it's very early in the morning for them
fair cape
That's really strange, sorry that didn't work! I'm going to have Michal (our lea...
Thanks for trying, though I may not be able to help soon, it's getting pretty late.
rocky void
No worries, I've given him info on everything you tried and what I had you try. There's something odd in the log that I haven't seen before so it might be something we need to fix, otherwise I'll have some more stuff for you to try for whenever you have time later
fair cape
Ok then, well I wish him luck when he gets to it.
rocky void
Heya, so the odd thing I see in your log isn't a cause of the crash, it's just a message indicating the game wasn't able to create saves because the crash is happening too early into loading the game. He wasn't able to see anything in the log that would cause the crash, which may mean the issue is PC-related. We can confirm this by seeing if you have a crash dump file or not. Here's how to find it:
- Press Windows + R on your keyboard to bring up the Run box.
- Enter
%appdata%and press OK. - Go back one folder into the AppData folder.
- Go into the Local folder.
- Scroll down to go into the Temp folder.
- Scroll through the list until you see a Valko Game Studios folder. Go into that folder, and then the Labyrinthine folder inside it.
- You should see several crash folders. I'll need the "crash.dmp" file inside. You may also see a Crash_Analysis.txt which could be useful, or a player log, which isn't needed.
fair cape
Heya, so the odd thing I see in your log isn't a cause of the crash, it's just a...
I don't see the Valko Game Studios file, I tried searching it, but nothing showed up.
fair cape
Heya, so the odd thing I see in your log isn't a cause of the crash, it's just a...
Is there nothing left to try?
rocky void
Since a crash file/folder didn't get generated, it's definitely something PC-side unfortunately. It's hard to diagnose but the two main causes I see for issues like these are either issues with RAM or corrupt system files that the game uses. Windows has a memory diagnostic tool you can use to test for RAM issues here:
http://hs.windows.microsoft.com/hhweb/content/m-en-us/p-6.2/id-4edd5f80-def2-4d32-965c-116d49fb9872/
And then it also has the System File Checker that will look for corrupt or missing system files and repairs any issues:
fair cape
Thank you, I'll try them.
fair cape
Since a crash file/folder didn't get generated, it's definitely something PC-sid...
Well, I think my windows is deeply fucked, I'm trying out stuff to hopefully fix it. Anyway I greatly appreciate you helping me, hopefully I'll get to play the game sometime soon.
rocky void
No worries, I hope it's not too hard to fix up for you! I had some issues with Windows recently and a clean install ended up fixing it for me, so that might be worth a try if you haven't yet