403 Forbidden Log in Error | Home Assistant | Page 1

merry blade Oct 21, 2024, 4:48 PM

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Good day, My husband recently passed away and he set up our home assistant. I have somehow managed to log out of home assistant on his computer, his phone and my phone and I can not log back in, when I try to it comes up with a 403 Forbidden error code. I goggled it and it looks like I need to delete my banned IP address? If that is the case where do I go to do it and how? TYIA

halcyon scarab Oct 21, 2024, 5:13 PM

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merry blade Good day, My husband recently passed away and he set up our home assistant. I h...

Hi, what's HA running on?

merry blade Oct 21, 2024, 5:34 PM

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I have no idea

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How would I find that out?

halcyon scarab Oct 21, 2024, 5:34 PM

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Well, you could look where all your hardware is and take a picture and post it here

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Basically, the goal here is to be able to stick a keyboard and monitor on to the device so you can reset the password(s)

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https://www.home-assistant.io/docs/locked_out/

Home Assistant

I'm locked out!

Options for regaining access

merry blade Oct 21, 2024, 5:39 PM

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I assume the first three photos are external hard drives

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the last photo of the dell computer I think he said was his server?

halcyon scarab Oct 21, 2024, 5:41 PM

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merry blade

I think it's this

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shit, if it is that, this might be more difficult than we think

merry blade Oct 21, 2024, 5:43 PM

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he was very smart with this stuff and I am more of a able to use a computer but no idea how it works type person

halcyon scarab Oct 21, 2024, 5:45 PM

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Do you have a keyboard and monitor?

merry blade Oct 21, 2024, 5:45 PM

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I do, I have plugged it in but nothing comes up

halcyon scarab Oct 21, 2024, 5:46 PM

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black screen or jibberish

merry blade Oct 21, 2024, 5:46 PM

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black screen

halcyon scarab Oct 21, 2024, 5:46 PM

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I'm assuming you didn't restart it, right?

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ok, lets hedge our bets here before doing anything else

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I see you have a monitor that's on above the last photo

merry blade Oct 21, 2024, 5:47 PM

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he had an HDMI cord sitting there and I just pulled it into the second monitor and nothing, the light is not on for the service. I lost power awhile ago and thats why I started trying to get home assistant fixed but made things worse

halcyon scarab Oct 21, 2024, 5:47 PM

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is that the main computer where he did all his work?

merry blade Oct 21, 2024, 5:47 PM

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Yes i have a computer to the right of me that I am currently using with his main monitor

halcyon scarab Oct 21, 2024, 5:47 PM

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ok, does it have a software called PuTTy?

merry blade Oct 21, 2024, 5:48 PM

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yes just opened it

halcyon scarab Oct 21, 2024, 5:48 PM

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ok, show me a screenshot of the UI

merry blade Oct 21, 2024, 5:48 PM

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halcyon scarab Oct 21, 2024, 5:49 PM

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then show me a screenshot of the next window

merry blade Oct 21, 2024, 5:49 PM

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this just popped up

halcyon scarab Oct 21, 2024, 5:50 PM

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is it still just sitting there without any other words?

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ah shit

merry blade Oct 21, 2024, 5:51 PM

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this dell thing isn't on i dont hink

halcyon scarab Oct 21, 2024, 5:51 PM

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Oh, turn that bad boy on

merry blade Oct 21, 2024, 5:51 PM

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It wont

halcyon scarab Oct 21, 2024, 5:51 PM

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it wont??

merry blade Oct 21, 2024, 5:51 PM

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and i didnt unplug anything, i press the power button and it doesnt light up, i press and hold, still wont light up

halcyon scarab Oct 21, 2024, 5:51 PM

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and it's plugged into an outlet that has power?

merry blade Oct 21, 2024, 5:52 PM

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that must be the problem

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lol let me check

halcyon scarab Oct 21, 2024, 5:52 PM

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Yah, always need to check the basics with this crap

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If you can't get power to it, it's likely the power supply that's shot. Especially if you lost power.

merry blade Oct 21, 2024, 5:53 PM

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omg, im dumb, the power cord is super tight and i must have pulled it out while moving the box

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two secs its loading up

halcyon scarab Oct 21, 2024, 5:53 PM

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haha

merry blade Oct 21, 2024, 5:54 PM

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oh i should plug it into the monitor now right

halcyon scarab Oct 21, 2024, 5:54 PM

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you can do that or we can try the putty thing

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both will get us to the same screen

merry blade Oct 21, 2024, 5:55 PM

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I redid the putty thing and its a blank screen still

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nope still network error

halcyon scarab Oct 21, 2024, 5:55 PM

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so, that will take a moment to boot up if HA is on that PC

merry blade Oct 21, 2024, 5:55 PM

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ah ok

halcyon scarab Oct 21, 2024, 5:55 PM

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I'd try again in like 1 minute

merry blade Oct 21, 2024, 5:56 PM

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k

halcyon scarab Oct 21, 2024, 5:56 PM

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Also, do you know how to look at devices on your router?

merry blade Oct 21, 2024, 5:56 PM

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no

halcyon scarab Oct 21, 2024, 5:56 PM

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do you know what router you have?

merry blade Oct 21, 2024, 5:57 PM

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tp link ac1750

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still no luck on the putty th ing

halcyon scarab Oct 21, 2024, 5:58 PM

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Ok, lets go keyboard and monitor route

merry blade Oct 21, 2024, 5:58 PM

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I do have the dell plugged into the monitor but i need a proxmox login

halcyon scarab Oct 21, 2024, 5:58 PM

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ah shit

merry blade Oct 21, 2024, 5:58 PM

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yeah

halcyon scarab Oct 21, 2024, 5:58 PM

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so you don't have any of his credentials?

merry blade Oct 21, 2024, 5:59 PM

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I likely know his password but not sure on the log in

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im trying some stuff

halcyon scarab Oct 21, 2024, 6:00 PM

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i'd try admin

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did he use a password manager?

merry blade Oct 21, 2024, 6:00 PM

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yes on google though

halcyon scarab Oct 21, 2024, 6:01 PM

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maybe he has the user/pw there

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well wait a sec

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did he name the server anything?

merry blade Oct 21, 2024, 6:03 PM

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I dont see anything related to prox

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he has a lot of these number things

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I do not see one that matches the service http number on the dell

halcyon scarab Oct 21, 2024, 6:06 PM

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10.0.0.11 is the server

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so that's proxmox

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HA is 10.0.0.11:8123

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is there a 10.0.0.11:22 or 10.0.0.11:22222?

merry blade Oct 21, 2024, 6:10 PM

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sigh nope

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when i click on the 10.0.0.11 it leads me to a google log in and none of his passwords work on that

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thats the whole list filtered by 10.0.0.11

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when i try to log in to home assistant on my phone it finds Home 10.0.0.8.8123

tired prism Oct 21, 2024, 6:12 PM

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The one ending in :8124 should be home assistant.

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Aha, so the IP address has changed.

merry blade Oct 21, 2024, 6:13 PM

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I wonder if I should just delete all of this and start over

halcyon scarab Oct 21, 2024, 6:13 PM

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well

tired prism Oct 21, 2024, 6:13 PM

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halcyon scarab

Try changing the Host Name when you have HA selected to end with .8:8123 instead of .11:8123

merry blade Oct 21, 2024, 6:13 PM

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TBH setting up home assistant seems to be far out of my skillset

tired prism Oct 21, 2024, 6:14 PM

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Why are you trying to get HA running now? Is something not working?

merry blade Oct 21, 2024, 6:14 PM

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I cant seem to do anything, when i click on it, it goes to Gmail log in and none of his passwords work

halcyon scarab Oct 21, 2024, 6:14 PM

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it's not easy, however your partner has a semi-complex setup, so I wouldn't base it on your setup

stiff tapir Oct 21, 2024, 6:14 PM

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Now that the dell is turned on, are you able to access the home assitant dashboard from wherever you all used it?

merry blade Oct 21, 2024, 6:15 PM

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no he has it auto saved on one of his tabs, i click on it and it brings me to 403 forbidden

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so I used to be able to use his computer to open it, no longer as of this morning for no apparent reason

stiff tapir Oct 21, 2024, 6:16 PM

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trying doing https://homeassistant.local:8123

halcyon scarab Oct 21, 2024, 6:16 PM

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well it looks like its now 10.0.0.11:8123, not 10.0.0.8:8123

tired prism Oct 21, 2024, 6:16 PM

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stiff tapir trying doing https://homeassistant.local:8123

Without the https, just http://homeassistant.local:8123 🙂

stiff tapir Oct 21, 2024, 6:16 PM

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ya wasn't sure if he had ssl set up

merry blade Oct 21, 2024, 6:17 PM

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tired prism Oct 21, 2024, 6:17 PM

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Let's assume not, most people don't on internal networks as it causes more problems than it solves.

halcyon scarab Oct 21, 2024, 6:18 PM

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can you go back to putty for a sec? and click on HA then click load, then take a screenshot?

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Just want to confirm he's using normal ports for ssh or not

merry blade Oct 21, 2024, 6:18 PM

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halcyon scarab Oct 21, 2024, 6:18 PM

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because there still may be hope that way

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no no, don't click open

merry blade Oct 21, 2024, 6:19 PM

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no connection...but the dell is on

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oh

halcyon scarab Oct 21, 2024, 6:19 PM

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click 'load'

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merry blade Oct 21, 2024, 6:19 PM

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halcyon scarab Oct 21, 2024, 6:19 PM

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when you do that, all the settings in the "top box" should populate

merry blade Oct 21, 2024, 6:20 PM

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doesnt seem to do anything whern i hit load?

halcyon scarab Oct 21, 2024, 6:20 PM

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nope, it did 🙂

merry blade Oct 21, 2024, 6:20 PM

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oh the host name?

tired prism Oct 21, 2024, 6:20 PM

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It has, it's loaded the info Petro needed 😅

halcyon scarab Oct 21, 2024, 6:20 PM

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it tells me that he purposely disabled SSH through proxmox

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because 10.0.0.11:22 should be in your list if it was enabled

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oh, lets try that!

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but before you do

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in putty, do this

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then

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then

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then, screenshot

merry blade Oct 21, 2024, 6:24 PM

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halcyon scarab Oct 21, 2024, 6:24 PM

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huh

merry blade Oct 21, 2024, 6:24 PM

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I dont have credentials,

halcyon scarab Oct 21, 2024, 6:24 PM

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interesting

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click on gssapi

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then screenshot

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Just want to see if that's defaults, if it is... (Which I think it will be) that means he never set an SSH key and we can attempt to log into the CLI

merry blade Oct 21, 2024, 6:27 PM

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halcyon scarab Oct 21, 2024, 6:27 PM

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ok defaults

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go back to session

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merry blade Oct 21, 2024, 6:28 PM

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k

halcyon scarab Oct 21, 2024, 6:28 PM

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put this

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then click open

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then screenshot

stiff tapir Oct 21, 2024, 6:29 PM

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Do you think the ip wasn't static so it changed after the power went out?

merry blade Oct 21, 2024, 6:29 PM

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halcyon scarab Oct 21, 2024, 6:30 PM

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nooooooo

merry blade Oct 21, 2024, 6:30 PM

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well the power went out like a month ago and I lost the abillity to use aqara but still had the ability to use home assistant

halcyon scarab Oct 21, 2024, 6:30 PM

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ok, well that was a hail mary

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Does your partners PC have teamviewer?

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If you were willing, I could attempt to look around via teamviewer, only at your approval. Otherwise, this may be a dead end.

merry blade Oct 21, 2024, 6:32 PM

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i am dl it now

halcyon scarab Oct 21, 2024, 6:33 PM

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I have to drive home, shoot me a DM and I'll accept and we can attempt to fix this when I get home.

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If you want, you can ping @vocal slate who is the server admin if you have questions about myself or anyone else trying to help. She is the HA community manager

#403 Forbidden Log in Error