#Android app crash when adding Matter device

1 messages · Page 1 of 1 (latest)

potent solstice
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Hi, Android dev here. Can you check in the app: settings > companion app > show and share logs to see if it has a recent crash log?

silver geyser
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yes let me get those

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ahh wont all me to add it here

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let me PM

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you

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if that is ok?

potent solstice
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Does it have a 'recent crash' tab at the top of the screen?

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Otherwise it's the full logs after the crash, those won't tell anything

silver geyser
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I don't see a recent crash tab

potent solstice
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OK so it's the normal logs, crash not recorded 😦

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Which version of the app are you using?

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Should be 2023.6.0-full

silver geyser
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im in the latest beta...let me find that long version number

potent solstice
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Latest beta is also fine

silver geyser
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beta-10230-b7c6be45-full

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ok

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I restarted the phone, still crashes

potent solstice
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Can you check in system settings > Google > Devices & sharing if it lists 'Matter devices'?

silver geyser
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ok

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yes lists "matter devices"

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but I have no matter devices

potent solstice
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That's fine, it just means that your device has all the required dependencies

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Does the app crash immediately when you tap on add Matter device?

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or does it take a few seconds?

silver geyser
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yes, almost immediatlely....I can porvide a screenshot video if you like?

potent solstice
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That would be great 🙏

silver geyser
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ok, give me a few minutes.....

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sent via PM

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private message

potent solstice
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Got it

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It might be crashing on the Thread syncing but hard to tell

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Do you know how to install an apk file? The upcoming beta actually has a setting to only do Thread syncing, no Matter, so we can know for sure which is causing the issue

silver geyser
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I've installed apk files before, yes, I think its simple....lets give it a try

potent solstice
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It will update your existing Home Assistant app

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Once that is completed, there is a new option in Settings > Companion app > Troubleshooting > Sync Thread credentials

silver geyser
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may I ask...im not on my home network, does this matter?

potent solstice
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Err it should fail then, but not crash the app

silver geyser
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ok

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let me try the apk file

potent solstice
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I'll also test the flow when not connected to a home network 🙂

silver geyser
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great..updating....

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ok updated and now will trying to add the matter device again

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I'm sorry it does the same thing...maybe a restart?

potent solstice
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Can you check the Thread option in the app settings?

potent solstice
silver geyser
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you may have got something...soon as I pressed that, it crashed again

potent solstice
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ok

silver geyser
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another video?

potent solstice
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Now I know where to look 🙂

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No video needed

silver geyser
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ok

potent solstice
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Thanks for the quick responses btw, much appreciated

silver geyser
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just ping me if you need more testing...

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my phone is Samsung A54 5G android 13
5.15.78 kernal
if you need that information

potent solstice
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Can confirm a crash when not connected to the home network that isn't being handled properly

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I need some time to fix this but if you try again at home it hopefully works without crashing

silver geyser
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ok! this makes sense....I will confirm with you when I get home in about 5 hrs

potent solstice
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Fix submitted

potent solstice