My server was terminated, but not sure why?

[random panther]

Hello, my service was apparently terminated in January and I am not sure why.
Not sure what additional info I need to provide for staff to verify the reason for termination, please let me know so we can confirm if this was a payment issue or not. I don't know where to find a record of the reason for termination.

[nocturne shadow]

terminated is pretty much always payment issue (unless you violated the tos)

however you would have to open a billing ticket

[random panther]

I did open a billing ticket but I think I put the wrong email so ill open a new one later.

I notice there is still a backup available. So basically, I would just request a new service and they can restore that backup?

[nocturne shadow]

yes

[random panther]

So for restoring the backup, how can i attach that as part of the server billing request

[nocturne shadow]

you don't need to. just bua new server and go into the restore

[random panther]

Why is there two forge 1.20.1 options

There's no documentation on how either of these options are different, so I have selected one and bought my service and am now trying to restore my backup. Should this completely restore the previous state of my server from before it was cancelled? or is there any other steps I will have to take on my side or make a request about to completely restore my previous state?

[urban iris]

https://help.pebblehost.com/en/minecraft/how-to-restore-a-terminatedcancelled-service

[random panther]

This thread can be closed now, my issues for the time being are resolved