I have access to my account that I made on my iPhone in 2018, but I want to play using the same account on my PC. I have tried using customer support and the AI chatbot is not understanding me. I've tried going into my account on my phone to upgrade my account but I'm not finding the option to do that. My partner and my friends are playing and i really want to join in but I don't wanna have to start over.
#Upgrade Game Center account to a Jagex account.
deep lark
ruby flame
Have you tried the steps here? https://support.runescape.com/hc/en-gb/articles/360001528005-Upgrade-a-Game-Center-character-to-a-Jagex-Account
deep lark
Yes i have tried but my UI/Overlay looks different than in the picture
this is the UI on the support site
And this is the UI I see
On my iPhone
ruby flame
Okay that means there's already an email linked to your account
Could you try talking to Count Check in the lumbridge graveyard? One of his dialog options will tell you if you have a Jagex account or not
ruby flame
Alright, try entering your emails here https://jgx.game/Recover-, hopefully one of them will say "An email has been sent"
deep lark
yeah i have done this and they wouldn't let me into my account/: i'll finish up the appeal process i was just trying to avoid that becaus of how much work it is to figure out the ansewers to all the questions because i made my account in 2018 so i dont remeber alot of the answers.
ruby flame
If it says "An email has been sent" you should receive a password reset email, you shouldn't need to fill out the full recovery form
Just double checking, you entered your email on that page, not your character name, right?
deep lark
yes i've tried that and it just sends me a link to reset my jagex account password, and the jagex sign in email is the email that is associated with my game center account.
hold on ill show you rq
ruby flame
If you're posting a screenshot please censor your email address if it's visible 🙂
deep lark
yes ofc
so these emails are all to the same address, and when i used it to try and sign in initially it prompted me to make a jagex account because it said there was no jagex account found with my email
ruby flame
Okay, try opening a "Forgot login" ticket here https://support.runescape.com/hc/en-gb/requests/new (either via the live chat or a ticket)
That's usually what we suggest for issues with game center accounts
deep lark
okay thank you
ruby flame
okay thank you
Make sure you mention that you still have access to the account via game center
ruby flame
I summitted a ticket, thanks again for your help.
Hey, was support able to resolve your issue?