#Support website doesn't work when I log in with my primary account

5 messages · Page 1 of 1 (latest)

prisma flax
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https://support.runescape.com/hc/en-gb is what I'm looking at.

The site breaks when I use my primary account to login. I noted this request shows up and is unusual when compared to what I see when I login with another account. Viewing my past tickets causes a 504. Live chat window displays datetime.start(), the value of this as a date string and only allows me to talk to scape. I can not submit an appeal ticket, it asks me to login. Clicking the redirect to the login page does not work. I can not log in or out, attempts to access login redirects back to the base https://support.runescape.com/hc/en-gb in this broken state.

I'v been submitting one mute appeal a week in the hopes that something can one day change so I can come back and support this game as a paying member. I didn't think this was too much, especially since the majority of these are auto closed out without any human review. I'm sorry if it was spam but I care deeply about this game and won't give up. I'm willing to go down to one appeal a month.

Of note is this request that shows up only when I attempt to login with my main account to the support site. The only way I can use support is if I use another account to login after clearing browsing data.
https://zd.px.aws.jagex.com/logout?kind=error&message=Cannot+sign+in+suspended+user+%23369348576478
Request Method
GET
Status Code
302 Found

dark solar
#

Hey, I closed the duplicate thread. No worries.

I believe this is a known issue that we've been able to replicate. At the moment, we can't suggest anything other than waiting for it to be fixed. I'm sorry. 😕

prisma flax
prisma flax
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got confirmation I'm blocked and its not an issue

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was sending one mute appeal a week in the hopes that one day Jagex policy might change on how they handle perm mutes for swearing. If that's truly something to be punished with the removal of support from my account... while you're still happy to take money from me... yeah no. I'm done with OSRS forever.