brave swan
Facing constant DCs where the game just freezes and shows the disconnection message. I have tried resetting the router, using different network, flushingdns and clearing cache. I have also uninstalled my network drivers and manually downloading drivers from my mobo website.
I have sent tickets to jagex, but the AI bot is useless as support. I have checked my network wiring and it's fine as well.
What else should I do?
formal mason
Hi there, did you contact your ISP to see if there are any reports on network disruptions?
You can also try playing on different servers to see if it is an issue with Jagex. If it is the same then you need to contact your ISP to see if there are any issues reported and they can try to fix it.
The way to test if it is a problem with your network is to use your mobile hotspot to play, if it is fine then it is an issue with the network. If it doesn't work as well then it's probably on your end and we have to try something else
brave swan
Hi there, did you contact your ISP to see if there are any reports on network di...
Yes. No issues. Been able to browse and watch videos just fine. Tried different servers but no luck. I switched to hotspot, it was decent for a bit, but then ran into the same issues as wifi/ethernet
formal mason
Alright then perhaps you can consider running a traceroute here https://support.runescape.com/hc/en-gb/articles/205848832-Traceroute-instructions to see if there are any dropped packets while you are connecting to the RuneScape servers. Pick the one with the best latency and connection and see if it helps, if not then submit another technical ticket stating everything you have stated here so that Jagex can investigate on their end and highlight it if it is happening to multiple people from your ISP for example. https://support.runescape.com/hc/en-gb/requests/new
If you have gotten a response after roughly 48 hours then it is officially from a jmod, don't use the scaper bot for this unless you are talking to them through live chat after going through Scaper during live chat hours
brave swan
I have submitted a ticket along with trace route resultsto Jagex. Thank you for the suggestion. I got curious today, so I logged into the same worlds with 2 accounts (one using mobile date, other using my main ISP). I faced DCs on the main ISP line, but the mobile net had no such issues. You reckon this may have something to do with how the main ISP routes to jagex servers?
tulip shard
I have submitted a ticket along with trace route resultsto Jagex. Thank you for ...
I think you should press your ISP to perform tests and insist a tech come out to possibly replace fittings, fasteners, and other network equipment